diff --git a/.gitignore b/.gitignore
index 6e7535b0b92c9fd5d8c741d3c95ba4fe7c19630e..6b2cfdc9915083910c15ffa2f73c9e5ee7413dde 100644
--- a/.gitignore
+++ b/.gitignore
@@ -4,6 +4,7 @@ include/ost-config.php
*.sw[a-z]
.DS_Store
.vagrant
+._.DS_Store
Vagrantfile
# Staging directory used for packaging script
diff --git a/include/ajax.users.php b/include/ajax.users.php
index 97b9ae7dc068a76d96add06aaa69543a5f22e0c9..43a7864b0bf801215d87b8a13d9e69230ad0519f 100644
--- a/include/ajax.users.php
+++ b/include/ajax.users.php
@@ -296,7 +296,7 @@ class UsersAjaxAPI extends AjaxController {
static function _lookupform($form=null, $info=array()) {
if (!$info or !$info['title'])
- $info += array('title' => 'User Lookup');
+ $info += array('title' => 'Select or Create a Client');
ob_start();
include(STAFFINC_DIR . 'templates/user-lookup.tmpl.php');
diff --git a/include/i18n/en_US/help/tips/dashboard.dashboard.yaml b/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..98603045dd488706eeb46d12b38f6fc3236ba267
--- /dev/null
+++ b/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
@@ -0,0 +1,120 @@
+#
+# This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+ticket_activity:
+ title: Ticket Activity
+ content: >
+ Select a date range to cause both the graph and the table (cf. <span
+ class="doc-desc-title">Statistics</span>) below to focus on any
+ corresponding data for those dates. The graph below will always reflect a
+ broad overview of the whole system’s data (i.e., population). However, you
+ may navigate through the <span class="doc-desc-title">Statistics
+ </span> table below to focus on a narrower subject of interest (e.g.,
+ Department, Topics, or Staff). Additionally, you may export any data
+ currently displayed in the <span class="doc-desc-title">Statistics
+ </span> table.
+
+report_timeframe:
+ title: Report timeframe
+ content: >
+ Choose a start date for the desired data sample using the date picker.
+ Then, choose the length of time from that date to
+ define the end date for your data sample.
+
+statistics:
+ title: Statistics
+ content: >
+ Navigate to the subject of interest by clicking on the appropriate tab in
+ order to view the specific sample of data. Within the table, the circles
+ represent the size of the nominal data. Therefore, the larger the number in
+ a particular cell, the larger the adjacent circle will be.
+
+opened:
+ title: Opened
+ content: >
+ This represents the tickets opened by Agents (i.e., internally opened) and
+ not by Clients.
+
+assigned:
+ title: Assigned
+ content: >
+ The system tracks every event whereby a ticket is automatically or manually
+ assigned to a particular Department or Agent. Automatic assignments will
+ depend on established settings for <span class="doc-desc-title">Help
+ Topics</span> and <span class="doc-desc-title">Email Filters</span> in the
+ Admin Panel.
+
+overdue:
+ title: Overdue
+ content: >
+ This is the amount of tickets that have violated the SLA Plan to which they
+ belonged.
+
+closed:
+ title: Closed
+ content: >
+ This is the amount of tickets that were closed.
+
+reopened:
+ title: Reopened
+ content: >
+ This is the amount of tickets that were reopened either by an Agent or by a
+ Client when he/she responded while the ticket was in a Closed status.
+
+service_time:
+ title: Service Time
+ content: >
+ <span class="doc-desc-title">Service time</span> is the duration of time
+ that begins at the opening of a ticket and ends when the ticket is closed.
+ The <span class="doc-desc-title">Service Time</span> column here measures
+ the average Service Time per ticket, in hours, within the specified date
+ span.
+
+response_time:
+ title: Response Time
+ content: >
+ <span class="doc-desc-title">Response Time</span> is a duration of time
+ that begins with any Client’s correspondence and ends when an Agent makes a
+ response. This measurement of time is not exclusive to a Client’s
+ correspondence of the initial Ticket opening. This refers to every act of
+ discourse originating with a Client.
+
+export:
+ title: Export
+ content: >
+ You may export the data currently in view. Therefore, the data that is
+ exported will be a direct reflection of whatever date span and specific
+ tabbed subject is currently specified when an <span
+ class="doc-desc-title">Export</span> is requested. The file format is <span
+ class="doc-desc-title">.csv</span>, which is compatible to any spreadsheet
+ application.
+
+department:
+ title: Department
+ content: >
+ Choose this tab if you would like to see the Data of each column that is
+ specific to your Departments.
+
+topics:
+ title: Topics
+ content: >
+ Choose this tab if you would like to see the Data of each column that is
+ specific to your Topics.
+
+agents_staff:
+ title: Agents (Staff)
+ content: >
+ Choose this tab if you would like to see the Data of each column that is
+ specific to your individual Agents.
diff --git a/include/i18n/en_US/help/tips/dashboard.my_profile.yaml b/include/i18n/en_US/help/tips/dashboard.my_profile.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..821fc0bbee69fe5e56bcc5a1d886042a44e35162
--- /dev/null
+++ b/include/i18n/en_US/help/tips/dashboard.my_profile.yaml
@@ -0,0 +1,88 @@
+#
+# This is popup help messages for the Staff Panel -> Dashboard -> My Profile
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+contact_information:
+ title: Contact Information
+ content: >
+
+username:
+ title: Username
+ content: >
+ Only those Agents with Admin status may change a username. If you are an
+ Agent with Admin privileges, you may accomplish this by selecting an Agent
+ to edit from the <span class="doc-desc-title">Staff Members</span> table.
+ links:
+ - title: Change a username as an Administrator
+ href: /scp/staff.php
+
+time_zone:
+ title: Time Zone
+ content: >
+
+daylight_saving:
+ title: Daylight Saving
+ content: >
+
+maximum_page_size:
+ title: Maximum Page Size
+ content: >
+
+auto_refresh_rate:
+ title: Auto Refresh Rate
+ content: >
+
+default_signature:
+ title: Default Signature
+ content: >
+
+default_paper_size:
+ title: Default Paper Size
+ content: >
+
+show_assigned_tickets:
+ title: Show Assigned Tickets
+ content: >
+ Enable this to hide your name from the <span class="doc-desc-title">Open
+ Tickets</span> queue for those tickets which you have been assigned. Upon
+ hiding, the <span class="doc-desc-title">Department</span> name to which
+ you belong will replace where your name would normally be displayed.
+
+password:
+ title: Password
+ content: >
+
+current_password:
+ title: Current Password
+ content: >
+
+new_password:
+ title: New Password
+ content: >
+
+confirm_new_password:
+ title: Confirm New Password
+ content: >
+
+signature:
+ title: Signature
+ content: >
+ Create an optional <span class="doc-desc-title">Signature</span>
+ that perhaps appears at the end of your Ticket Responses. Whether this
+ <span class="doc-desc-title">Signature</span> appears, or not, depends
+ on the <span class="doc-desc-title">Email Template</span> that will be
+ used in a Ticket Response.
+ links:
+ - title: Create Emails Templates in the Admin Panel
+ href: /scp/templates.php
diff --git a/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml b/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..616c421713c72a8ada163eed16fc350fe62f69cd
--- /dev/null
+++ b/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml
@@ -0,0 +1,28 @@
+#
+# This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+staff_members:
+ title: Staff Members
+ content: >
+ The following table displays the results of the filter above it. If no filter
+ settings are chosen, then all <span class="doc-desc-title">Staff Members
+ </span> are displayed, and broken up by pages. See the pages section
+ below to navigate through more results.
+
+apply_filtering_criteria:
+ title: Apply Filtering Criteria
+ content: >
+ Choose a <span class="doc-desc-title">Department</span> that is relevant to your
+ current interests. You may also perform a search for a specific Agent.
diff --git a/include/i18n/en_US/help/tips/dashboard.system_logs.yaml b/include/i18n/en_US/help/tips/dashboard.system_logs.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..7667d5f4a2721023f27c01e3a8efe59ac85580aa
--- /dev/null
+++ b/include/i18n/en_US/help/tips/dashboard.system_logs.yaml
@@ -0,0 +1,76 @@
+#
+# This is popup help messages for the Admin Panel -> Dashboard -> System Logs page
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+system_logs:
+ title: System Logs
+ content: >
+ If there is anything that is not working correctly, this is the place to
+ start. This is where you will find any troubleshooting related logging
+ activity (e.g., Errors, Warnings, or Bugs).
+ links:
+ - title: Customize what type of activity is logged by changing the <br /><span class="doc-desc-title">Default Log Level</span>.
+ href: /scp/settings.php?t=system
+
+date_span:
+ title: Date Span
+ content: >
+ Narrow your calendar range that you would like to view in the <span
+ class="doc-desc-title">System Logs</span>.
+
+type:
+ title: Type
+ content: >
+ Choose an option to narrow your focus on a specific type of activity.
+ <span class="doc-desc-opt">Debug</span> represents the least
+ severity, and <span class="doc-desc-opt">Error</span> represents
+ the greatest severity.
+
+showing_logs:
+ title: Showing…Logs
+ content: >
+ Be sure to check the <span class="doc-desc-title">Page</span> section below
+ to make sure that there are not more pages displaying available System
+ Logs.
+
+log_title:
+ title: Log Title
+ content: >
+ Click the <span class="doc-desc-title">Log Title</span> table header if
+ you would like to sort the results according to the <span
+ class="doc-desc-title">Log Title</span>.
+
+log_type:
+ title: Log Type
+ content: >
+ Click the <span class="doc-desc-title">Log Type</span> table header if you
+ would like to sort the results according to the <span
+ class="doc-desc-title">Log Type</span>.
+
+log_date:
+ title: Log Date
+ content: >
+ This is the date the log was generated by the software. If you would like
+ to sort the results according to the <span class="doc-desc-title">Log
+ Date</span>, simply click the <span class="doc-desc-title">Log
+ Date</span> table header. (Use the <span
+ class="doc-desc-title">Date Span</span> form above to narrow your calendar
+ span of logs.)
+
+ip_address:
+ title: IP Address
+ content: >
+ This refers to the <span class="doc-desc-title">IP</span><span
+ class="doc-desc-title"> Address</span> of either the agent or client that
+ was using osTicket at the time the log was generated.
diff --git a/include/i18n/en_US/help/tips/emails.addnew_email.yaml b/include/i18n/en_US/help/tips/emails.addnew_email.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..95834ec6447e218f48d6fb3fa9b611b5b4d18a76
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.addnew_email.yaml
@@ -0,0 +1,113 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Add New Email
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+email_information_settings:
+ title: Email Information & Settings
+ content: >
+
+email_address:
+ title: Email Address
+ content: >
+
+email_name:
+ title: Email Name
+ content: >
+
+setting:
+ title: Setting
+ content: >
+
+username:
+ title: Username
+ content: >
+
+password:
+ title: Password
+ content: >
+
+login_information:
+ title: Login Information
+ content: >
+ While this is optional, it is required if IMAP/POP or SMTP (with
+ authorization) are enabled.
+
+mail_account:
+ title: Mail Account
+ content: >
+ Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup.
+ links:
+ - title: Manage <span class="doc-desc-title">Email Polling</span> & <span class="doc-desc-title">AutoCron</span> settings.
+ href: /scp/settings.php?t=emails
+status:
+ title: Status
+ content: >
+
+host:
+ title: Host
+ content: >
+
+port:
+ title: Port
+ content: >
+
+protocol:
+ title: Protocol
+ content: >
+
+encryption:
+ title: Encryption
+ content: >
+
+fetch_frequency:
+ title: Fetch Frequency
+ content: >
+
+emails_per_fetch:
+ title: Emails Per Fetch
+ content: >
+
+fetched_emails:
+ title: Fetched Emails
+ content: >
+
+smtp_settings:
+ title: SMTP Settings
+ content: >
+ When enabled, the <span class="doc-desc-title">email account</span> will use
+ the SMTP server instead of internal PHP mail() function for outgoing emails.
+
+status:
+ title: Status
+ content: >
+
+smtp_host:
+ title: SMTP Host
+ content: >
+
+smtp_port:
+ title: SMTP Port
+ content: >
+
+authentication_required:
+ title: Authentication Required
+ content: >
+
+allow_header_spoofing:
+ title: Allow Header Spoofing
+ content: >
+
+internal_notes:
+ title: Internal Notes
+ content: >
diff --git a/include/i18n/en_US/help/tips/emails.banlist.yaml b/include/i18n/en_US/help/tips/emails.banlist.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..d651d01718e0fda532347300b57e2779bc3ac0eb
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.banlist.yaml
@@ -0,0 +1,47 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Banlist
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+ban_new_email:
+ title: Ban New Email
+ content: >
+
+banned_email_addresses:
+ title: Banned Email Addresses
+ content: >
+ (Offer an intro to email address banning here.)
+
+query_search:
+ title: Query Search
+ content: >
+
+showing_:
+ title: Showing…
+ content: >
+
+email_address:
+ title: Email Address
+ content: >
+
+ban_status:
+ title: Ban Status
+ content: >
+
+date_added:
+ title: Date Added
+ content: >
+
+last_updated:
+ title: Last Updated
+ content: >
diff --git a/include/i18n/en_US/help/tips/emails.diagnostic.yaml b/include/i18n/en_US/help/tips/emails.diagnostic.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..24c87251262174be86d562f6c84352f8e121ef44
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.diagnostic.yaml
@@ -0,0 +1,39 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Diagnostics
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+test_outgoing_email:
+ title: Test Outgoing Email
+ content: >
+ The email’s delivery depends on your server settings (php.ini) and/or SMTP
+ configuration.
+ links:
+ - title: Select an email to configure SMTP (Outgoing) Settings
+ href: /scp/emails.php
+
+from:
+ title: From
+ content: >
+
+to:
+ title: To
+ content: >
+
+subject:
+ title: Subject
+ content: >
+
+message:
+ title: Message
+ content: >
diff --git a/include/i18n/en_US/help/tips/emails.email_template_form.yaml b/include/i18n/en_US/help/tips/emails.email_template_form.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..8621207a9c786f4924ee75d050c0d7777f2b634b
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.email_template_form.yaml
@@ -0,0 +1,55 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Email Template Form
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_template:
+ title: Add New Template
+ content: >
+
+template_information:
+ title: Template Information
+ content: >
+
+name:
+ title: Name
+ content: >
+
+status:
+ title: Status
+ content: >
+ Enable this template so that it will be visible as an option when
+ creating/editing a <span class="doc-desc-title">Department</span>.
+
+language:
+ title: Language
+ content: >
+ As our translation endeavors grow in development, more options will become
+ available.
+
+template_to_clone:
+ title: Template to Clone
+ content: >
+ Choose the <span class="doc-desc-opt">Default Template</span> to clone
+ if this is your first time creating an <span class="doc-desc-title">Email Template</span>. Each Template
+ contains a set of customized Alerts, Responses, Notices, etc. that are utilized
+ depending on the relevant event that triggers them. By cloning <span
+ class="doc-desc-title">Template Sets</span>, you are able to create <span
+ class="doc-desc-title">Templates</span> that only differ minimally without
+ having to recreate the details they have in common.
+
+admin_notes:
+ title: Admin Notes
+ content: >
+ These notes are only visible to those whose account type is <span
+ class="doc-desc-title">Admin</span>.
diff --git a/include/i18n/en_US/help/tips/emails.emails.yaml b/include/i18n/en_US/help/tips/emails.emails.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..8e982d172bd26a695df29d9e7fe1a2ba5f1f6c4f
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.emails.yaml
@@ -0,0 +1,35 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Emails
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_email:
+ title: Add New Email
+ content: >
+ Custom lists are used to provide drop-down lists for custom forms.
+
+email_addresses:
+ title: Email Addresses
+ content: >
+
+email:
+ title: Email
+ content: >
+
+priority:
+ title: Priority
+ content: >
+
+department:
+ title: Department
+ content: >
diff --git a/include/i18n/en_US/help/tips/emails.manage_banlist.yaml b/include/i18n/en_US/help/tips/emails.manage_banlist.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..e4a4b7855933d6d3209f7db0475e1ce0e8bbcae1
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.manage_banlist.yaml
@@ -0,0 +1,26 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Manage Email Ban List
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+filter_name:
+ title: Filter Name
+ content: >
+
+ban_status:
+ title: Ban Status
+ content: >
+
+email_address:
+ title: Email Address
+ content: >
diff --git a/include/i18n/en_US/help/tips/emails.templates.yaml b/include/i18n/en_US/help/tips/emails.templates.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..57d0e063b5df6f96fece9c9ded0656cd866e1945
--- /dev/null
+++ b/include/i18n/en_US/help/tips/emails.templates.yaml
@@ -0,0 +1,45 @@
+#
+# This is popup help messages for the Admin Panel -> Emails -> Templates
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+email_templates:
+ title: Email Templates
+ content: >
+ Templates are used as auto-responses for various actions that can take
+ place during a Ticket’s lifetime. Alerts are sent to Agents as assigned by
+ Department, Team, Help Topic or Group. Responses or Replies are intended
+ for the customer or user who created the Ticket. You can create your own
+ set of Templates for each Department and customize each message. We highly
+ suggest you copy the Default Templates to create a new set for editing. To
+ do this, click <span class="doc-desc-title">Add New Template</span>, then
+ select the Default Template from the drop-down list next to <span
+ class="doc-desc-title">Template to Clone</span>.
+
+showing_templates:
+ title: Showing…Templates
+ content: >
+ Be sure to check the Page section below to ensure that there are not more
+ pages displaying more Agent (Staff) Members.
+
+name:
+ title: Name
+ content: >
+
+status:
+ title: Status
+ content: >
+
+in_use:
+ title: In-Use
+ content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml b/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..67a39c729c6ea90e557557a1964cd429b999fc90
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml
@@ -0,0 +1,52 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+canned_response:
+ title: Canned Response
+ content: >
+ Create a <span class="doc-desc-title">Canned Response</span> that can
+ be included in a ticket response. In fact, you may include as many
+ <span class="doc-desc-title">Canned Responses</span> as you would like
+ in a ticket response. It can also be included in the <span
+ class="doc-desc-title">Ticket Auto-Response</span> setup by a <span
+ class="doc-desc-title">Ticket Filter</span>.
+ links:
+ - title: Setup a Ticket Filter
+ href: /scp/filters.php
+
+canned_response_settings:
+ title: Canned Response Settings
+ content: >
+
+status:
+ title: Status
+ content: >
+ Disable your new <span class="doc-desc-title">Canned Response</span>
+ if you do not want it to be available to Agents immediately upon creation.
+
+department:
+ title: Department
+ content: >
+
+title:
+ title: Title
+ content: >
+
+canned_attachments:
+ title: Canned Attachments
+ content: >
+ Attach a file that you would like to be automatically included
+ in the ticket response that utilizes the new <span class="doc-desc-title">
+ Canned Response</span>.
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_category.yaml b/include/i18n/en_US/help/tips/knowledgebase.addnew_category.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..1f22329bb4e20981e2ff94782093083283e03382
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.addnew_category.yaml
@@ -0,0 +1,34 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form)
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+category_information:
+ title: Category Information
+ content: >
+ Once you have created categories, you can select the category that the FAQ
+ pertains to then select “Add New FAQâ€. Type in the Question that will be
+ visible, if the FAQ will be Public or Internal and type the Answer in the
+ text box. You can also attach a file to the FAQ.
+
+category_type:
+ title: Category Type
+ content: >
+
+category_name:
+ title: Category Name
+ content: >
+
+category_description:
+ title: Category Description
+ content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml b/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..0c9d272d870549bc4b799a420f61b0450ed8502c
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml
@@ -0,0 +1,23 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ -> Add New FAQ
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+listing_type:
+ title: Listing Type
+ content: >
+ Choose <span class="doc-desc-opt">Public (publish)</span> if you would like this <span class="doc-desc-title">
+ FAQ</span> to be published on public knowledgebase if the parent category is public.
+ links:
+ - title: Enable the Public Knowledgebase for the Client Portal
+ href: /scp/settings.php?t=kb
\ No newline at end of file
diff --git a/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml b/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..d4f3c913410a6ece7def3ed527704f94c2651fae
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
@@ -0,0 +1,41 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_response:
+ title: Add New Response
+ content: >
+
+canned_responses:
+ title: Canned Responses
+ content: >
+ Create responses to your more frequently asked questions to expedite
+ Client support. You can also upload attachments to <span
+ class="doc-desc-title">Canned Responses</span>.
+
+showing_premade_responses:
+ title: Showing… Premade Responses
+ content: >
+
+title:
+ title: Title
+ content: >
+
+status:
+ title: Status
+ content: >
+
+department:
+ title: Department
+ content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.categories.yaml b/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..f715307e631dd840853a6d787bb7044cac7cea4d
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
@@ -0,0 +1,24 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> Categories
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+faq_categories:
+ title: FAQ Categories
+ content: >
+ Categories must first be created before any <span class="doc-desc-title">
+ FAQs</span> can be published.
+
+setting:
+ title: Setting
+ content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml b/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..2c257c8d632dc53442b9676c364bdc7a910eeaf3
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
@@ -0,0 +1,48 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> FAQs
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+page_header:
+ title: Frequently Asked Questions
+ content: >
+ You must first create <span class="doc-desc-title">Categories</span>
+ before any <span class="doc-desc-title">FAQs</span> can be published.
+ It is also recommended that you create <span class="doc-desc-title">Help
+ Topics</span> before adding <span class="doc-desc-title">FAQs</span>.
+ links:
+ - title: Create Categories
+ href: /scp/categories.php
+ - title: Create Help Topics
+ href: /scp/helptopics.php
+search_box:
+ title: Search for Articles
+ content: >
+
+category_select:
+ title: Category Filter
+ content: >
+
+help_topic_select:
+ title: Help Topic Filter
+ content: >
+
+resulted_listings:
+ title: Resulted Listings
+ content: >
+
+listed_categories:
+ title: Adding FAQs…
+ content: >
+ Select one of your categories below to add
+ <span class="doc-desc-title">FAQs</span> within it.
diff --git a/include/i18n/en_US/help/tips/manage.addnew_api.yaml b/include/i18n/en_US/help/tips/manage.addnew_api.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..668ea53db830447d57be8d5120414cc783d2e2f9
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.addnew_api.yaml
@@ -0,0 +1,40 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Add New API Key
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+status:
+ title: Status
+ content: >
+
+ip_address:
+ title: IP Address
+ content: >
+
+services:
+ title: Services
+ content: >
+
+can_create_tickets:
+ title: Can Create Tickets
+ content: >
+ Define various options (XML/JSON/Email) and how they will affect the user
+ experience.
+
+can_execute_cron:
+ title: Can Execute Cron
+ content: >
+ <span class="doc-tip-title">Cron</span> is a techincal reference to
+ scheduled tasks. Allowing cron execution via the API enables usage
+ of the <cron>rcron.php</cron> script packaged in the
+ <code>scripts/</code> folder with the system.
diff --git a/include/i18n/en_US/help/tips/manage.addnew_custom_list.yaml b/include/i18n/en_US/help/tips/manage.addnew_custom_list.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..4a9f7f76cefdce53fbf1e41ea074ba1f9ecd6fe5
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.addnew_custom_list.yaml
@@ -0,0 +1,48 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Add New Custom List
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+custom_lists:
+ title: Custom Lists
+ content: >
+ Your <span class="doc-desc-title">custom lists</span> will permit you to create dropdown boxes with predefined options from which a Client can select in your <span class="doc-desc-title">Custom Forms</span>. If you would like to use this <span class="doc-desc-title">custom list</span> as a <span class="doc-desc-title">target</span> in a <span class="doc-desc-title">Ticket Filter</span>, be sure to add this list to your <span class="doc-desc-title">Ticket Details</span> form.
+
+name:
+ title: Name
+ content: >
+
+plural_name:
+ title: Plural Name
+ content: >
+
+sort_order:
+ title: Sort Order
+ content: >
+
+list_s_initial_items:
+ title: List’s Initial Items
+ content: >
+
+value:
+ title: Value
+ content: >
+
+extra:
+ title: Extra
+ content: >
+ Abbreviations and such. If you happen to use internal codes for the
+ items in this list, those codes and abbreviations can be entered in
+ this column. If the custom list is rendered as a <span class="doc-desc-option">
+ TypeAhead</span>, these abbreviations can be used to search for the
+ custom list items.
diff --git a/include/i18n/en_US/help/tips/manage.addnew_filter.yaml b/include/i18n/en_US/help/tips/manage.addnew_filter.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..7e1f60edd19e66be458b63a6ae5f1392f7c27459
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.addnew_filter.yaml
@@ -0,0 +1,153 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Add New Filter
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+filter_name:
+ title: Filter Name
+ content: >
+
+execution_order:
+ title: Execution Order
+ content: >
+ Choose a number that controls the priority of the filter being created. The
+ lower the number, the higher the priority this filter will have in being
+ executed over against another filter that might have an identical match.
+ A match is found according to the filter rules set below. If you want this
+ filter to be the last filter applied to a match, enable <span
+ class="doc-desc-title">Stop Processing Further On Match</span>.
+
+filter_status:
+ title: Filter Status
+ content: >
+
+target:
+ title: Target
+ content: >
+ Choose the <span class="doc-desc-title">Target</span> for your <span
+ class="doc-desc-title">ticket Filter</span>. The <span
+ class="doc-desc-title">Target</span> is the source that created the ticket.
+ So, for example, if you choose <span class="doc-desc-opt">Web Forms</span>,
+ you are saying that you want to apply the <span
+ class="doc-desc-title">ticket Filter</span> to those tickets that
+ originated from the Client Portal's webform.
+
+filter_rules:
+ title: Filter Rules
+ content: >
+
+rules_matching_criteria:
+ title: Rules Matching Criteria
+ content: >
+ Choose how elastic you want the matches of your <span
+ class="doc-desc-title">ticket Filter</span> to be. If you would like the
+ <span class="doc-desc-title">ticket Filter</span> to
+ match any of the rules, and then stop, choose <span
+ class="doc-desc-opt">Match Any</span>. If you would like <em><strong>all
+ rules</strong></em> of the <span class="doc-desc-title">ticket
+ Filter</span> to be matched, choose <span class="doc-desc-opt">Match
+ All</span>.
+
+basic_fields_criterion:
+ title: Basic Fields Criterion
+ content: >
+ The selectable options below this header are those elements which can be
+ found in any standard ticket. Note: the Email option here indicates from
+ whom the Email was sent.
+
+criterion_operator:
+ title: Criterion Operator
+ content: >
+ Choose an operator to control what kind of test is performed against the
+ chosen field on the left with the value entered in the text field on the
+ right.
+
+filter_actions:
+ title: Filter Actions
+ content: >
+
+reject_ticket:
+ title: Reject Ticket
+ content: >
+ If this is enabled, all other choices of action below will be ignored.
+
+reply_to_email:
+ title: Reply-To Email
+ content: >
+ Enable this if you want your Help Desk to honor a Client's email
+ application's <span class="doc-desc-title">Reply To</span> data. This field
+ is only relevant if the <span class="doc-desc-title">Target</span> above is
+ an <span class="doc-desc-opt">Email Address</span>.
+
+ticket_auto_response:
+ title: ticket Auto-Response
+ content: >
+ <em>Note: This will override any <span
+ class="doc-desc-title">Department</span> settings.</em>
+
+canned_response:
+ title: Canned Response
+ content: >
+ Choose the <span class="doc-desc-title">Canned Response</span> you want included in the email to go out from the Default Email Address of the <span class="doc-desc-title">Help Desk</span> or <span class="doc-desc-title">Department</span> (if enabled). The <span class="doc-desc-title">New ticket Auto-Reply</span> template in an <span class="doc-desc-title">Email Template Set</span> will control how the <span class="doc-desc-title">Canned Response</span> is included in that email. What <span class="doc-desc-title">Email Template Set</span> is used depends on what template set is assigned as default, or to a matching ticket's <span class="doc-desc-title">Department</span>.
+ links:
+ - title: Manage Canned Responses
+ href: /scp/canned.php
+ - title: Manage Departments
+ href: /scp/departments.php
+ - title: Manage Template Sets
+ href: /scp/templates.php
+ - title: Edit the Default New Ticket Auto-Reply Template
+ href: /scp/templates.php?id=2&a=manage
+
+department:
+ title: Department
+ content: >
+ Choose what <span class="doc-desc-title">Department</span> you want the
+ matches of the <span class="doc-desc-title">Ticket Filter</span> to be
+ assigned.
+
+priority:
+ title: Priority
+ content: >
+ Choose the <span class="doc-desc-title">Priority</span> level you want to
+ be applied to the matches of the <span class="doc-desc-title">Ticket
+ Filter</span>.<br />
+ <br />
+ <em>Note: This will override any <span
+ class="doc-desc-title">Department</span> settings.</em>
+
+sla_plan:
+ title: SLA Plan
+ content: >
+ Choose the <span class="doc-desc-title">SLA Plan</span> you want to
+ be applied to the matches of the <span class="doc-desc-title">Ticket
+ Filter</span>.
+
+auto_assign_to:
+ title: Auto-Assign to…
+ content: >
+ Choose the Agent to whom you want the matches of the <span
+ class="doc-desc-title">Ticket Filter</span> to be assigned.
+
+help_topic:
+ title: Help Topic
+ content: >
+ Choose the <span class="doc-desc-title">Help Topic</span> you want to
+ be applied to the matches of the <span class="doc-desc-title">Ticket
+ Filter</span>.
+
+admin_notes:
+ title: Admin Notes
+ content: >
+ These notes are only visible to those whose account type is ‘<span
+ class="doc-desc-title">Admin</span>.’
diff --git a/include/i18n/en_US/help/tips/manage.addnew_help_topic.yaml b/include/i18n/en_US/help/tips/manage.addnew_help_topic.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..fe1b51df48d47b959ffca83014257d5a974dc5b3
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.addnew_help_topic.yaml
@@ -0,0 +1,114 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Add New Help Topic
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+help_topic_information:
+ title: Help Topic Information
+ content: >
+ Your Help Topics help guide what information is gathered from a Client and
+ how that Client is handled by your Company. The Help Topics are specific to
+ a Department and can include Custom Forms.
+
+topic:
+ title: Topic
+ content: >
+ Choose a Topic Label by which you want this Help Topic to be recognized.
+
+status:
+ title: Status
+ content: >
+ If disabled, this Help Topic will not be able to be selected by Clients in
+ the Client Interface.
+
+type:
+ title: Type
+ content: >
+ If a Topic is labelled as Private, it will only be available for Agents to
+ choose when an Agent opens a new Ticket under the Staff Panel.
+
+parent_topic:
+ title: Parent Topic
+ content: >
+ Do you want the New Topic to be treated as a subtopic? If so, then choose a
+ Parent Topic under which your New Topic will belong.
+
+new_ticket_options:
+ title: New Ticket Options
+ content: >
+
+custom_form:
+ title: Custom Form
+ content: >
+ Custom Forms will help you acquire more specific information from Client’s
+ that are relevant to specific Departments and/or Help Topics.
+ links:
+ - title: Create a Custom Form
+ href: /scp/forms.php
+
+priority:
+ title: Priority
+ content: >
+ New Tickets created related to the New Topic will be labeled as having what
+ priority level?
+
+department:
+ title: Department
+ content: >
+ If a Client chooses this New Topic as relevant to their situation, to what
+ Department do you want their Ticket to be routed?
+
+sla_plan:
+ title: SLA Plan
+ content: >
+ Each Department has a default SLA plan for their Tickets. However, if your
+ New Topic is a special case requiring different time constraints, you can
+ override the Departments default SLA Plan by choosing an SLA Plan here.
+ links:
+ - title: Create or Edit SLA Plans
+ href: /scp/slas.php
+
+thank_you_page:
+ title: Thank-You Page
+ content: >
+ Choose the Thank-You Page to which a Client is directed after opening a
+ Ticket.
+ links:
+ - title: Manage your Thank-You Page
+ href: /scp/pages.php
+
+auto_assign_to:
+ title: Auto-assign to…
+ content: >
+ You may optionally choose to what Agent or Team the Tickets characterized
+ by this New Topic will be sent.
+ links:
+ - title: Manage Teams
+ href: /scp/teams.php
+
+ticket_auto_response:
+ title: Ticket Auto-response
+ content: >
+ If enabled, this will prevent any alert sent out to notify any Agent of the
+ new ticket. Therefore, this overrides any setting of the
+ <span class="doc-desc-title">Department</span> to which the ticket belongs.
+
+admin_notes:
+ title: Admin Notes
+ content: >
+ These notes are only visible to those whose account type is <span
+ class='doc-desc-opt'>Admin</span>.
+
+add_topic:
+ title: Add Topic
+ content: >
diff --git a/include/i18n/en_US/help/tips/manage.addnew_page.yaml b/include/i18n/en_US/help/tips/manage.addnew_page.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..245496351c965ff350f60da80c6ac1b47e64f4e7
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.addnew_page.yaml
@@ -0,0 +1,34 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Add New Page
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+page_information:
+ title: Page Information
+ content: >
+
+name:
+ title: Name
+ content: >
+
+type:
+ title: Type
+ content: >
+
+status:
+ title: Status
+ content: >
+
+page_body:
+ title: Page Body
+ content: >
diff --git a/include/i18n/en_US/help/tips/manage.addnew_sla_plan.yaml b/include/i18n/en_US/help/tips/manage.addnew_sla_plan.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..255a4e24d806492805c55395022f9c7457019149
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.addnew_sla_plan.yaml
@@ -0,0 +1,54 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Add New SLA Plan
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+name:
+ title: Name
+ content: >
+ Choose a name for this <span class="doc-desc-title">SLA Plan</span>
+ that will reflect its purpose or specificity (e.g., exclusivity to
+ a <span class="doc-desc-title">Department</span> or <span
+ class="doc-desc-title">Help Topic</span>).
+
+grace_period:
+ title: Grace Period
+ content: >
+ This is the how many hours pass by before the status of tickets
+ with this <span class="doc-desc-title">SLA Plan</span> are rendered
+ as <span class="doc-desc-opt">Overdue</span>.
+
+status:
+ title: Status
+ content: >
+
+priority_escalation:
+ title: Priority Escalation
+ content: >
+ If enabled, the <span class="doc-desc-title">Priority</span> level
+ of tickets will increase as the duration of a ticket’s status as
+ <span class="doc-desc-opt">Overdue</span> increases. It is
+ recommended to enable to help your Agents prioritize their tickets
+ properly.
+
+transient:
+ title: Transient
+ content: >
+ Enable this if you want to allow restrictions of a <span
+ class="doc-desc-title">SLA Plan</span> to be overridden
+ when a ticket is transferred or its <span
+ class="doc-desc-title">Help Topic</span> is changed.
+
+ticket_overdue_alerts:
+ title: Ticket Overdue Alerts
+ content: >
diff --git a/include/i18n/en_US/help/tips/manage.api_keys.yaml b/include/i18n/en_US/help/tips/manage.api_keys.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..6fe6e7c819a02b8e359fa6879b7781882c415438
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.api_keys.yaml
@@ -0,0 +1,34 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> API Keys
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_api_key:
+ title: Add New API Key
+ content: >
+
+api_keys_table:
+ title: API Keys
+ content: >
+
+api_key:
+ title: API Key
+ content: >
+
+ip_addr:
+ title: IP Address
+ content: >
+
+status:
+ title: Status
+ content: >
diff --git a/include/i18n/en_US/help/tips/manage.help_topics.yaml b/include/i18n/en_US/help/tips/manage.help_topics.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..519a870091d62d1c4ad09038682a5de1ad4b0850
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.help_topics.yaml
@@ -0,0 +1,21 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Help Topics
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+help_topics:
+ title: Help Topics
+ content: >
+ Your Help Topics help guide what information is gathered from a Client and
+ how that Client is handled by your Company. The Help Topics are specific to
+ a Department and can include Custom Forms.
diff --git a/include/i18n/en_US/help/tips/manage.pages.yaml b/include/i18n/en_US/help/tips/manage.pages.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..3a21cb377663df34c3e58123c4066d4454aa1da4
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.pages.yaml
@@ -0,0 +1,34 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Pages
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_page:
+ title: Add New Page
+ content: >
+
+site_pages:
+ title: Site Pages
+ content: >
+
+name:
+ title: Name
+ content: >
+
+type:
+ title: Type
+ content: >
+
+status:
+ title: Status
+ content: >
diff --git a/include/i18n/en_US/help/tips/manage.ticket_filters.yaml b/include/i18n/en_US/help/tips/manage.ticket_filters.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..92bf291040388a744695bb2b35efd06fa033c28d
--- /dev/null
+++ b/include/i18n/en_US/help/tips/manage.ticket_filters.yaml
@@ -0,0 +1,38 @@
+#
+# This is popup help messages for the Admin Panel -> Manage -> Ticket Filters
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+ticket_filters:
+ title: Ticket Filters
+ content: >
+
+name:
+ title: Name
+ content: >
+
+status:
+ title: Status
+ content: >
+
+order:
+ title: Order
+ content: >
+
+rules:
+ title: Rules
+ content: >
+
+target:
+ title: Target
+ content: >
diff --git a/include/i18n/en_US/help/tips/settings.access.yaml b/include/i18n/en_US/help/tips/settings.access.yaml
index 911a4b34c3b665cdf1be6d3930344fc28ac5c520..257651b60cfe7536cfbc64e789f2c01860e5544b 100644
--- a/include/i18n/en_US/help/tips/settings.access.yaml
+++ b/include/i18n/en_US/help/tips/settings.access.yaml
@@ -20,3 +20,50 @@ password_reset:
Sets how often (in months) staff members will be required to change
their password. If disabled (set to "No expiration"), passwords will
not expire.
+
+password_expiration_policy:
+ title: Password Expiration Policy
+ content: >
+ Choose how often Agents will be required to change their password. If
+ disabled (i.e., <span class="doc-desc-opt">No Expiration</span>), passwords
+ will not expire.
+
+allow_password_resets:
+ title: Allow Password Resets
+ content: >
+ Enable this feature if you would like to display the
+ <span class="doc-desc-title">Forgot My Password</span> link on the
+ <span class="doc-desc-title">Staff Log In Panel</span>
+ after 2 failed log in attempts.
+
+reset_token_expiration:
+ title: Password Reset Window
+ content: >
+ Choose the duration (in minutes) for which the <span class="doc-desc-title">
+ Password Reset Token</span> will be valid. When an Agent requests a <span
+ class="doc-desc-title">Password Reset</span>, they are emailed a token that
+ will permit the reset to take place. This token however must have an
+ expiration.
+
+staff_session_timeout:
+ title: Staff Session Timeout
+ content: >
+ Choose the maximum idle time (in minutes) before an Agent is required to
+ log in again. If you would like to disable <span
+ class="doc-desc-title">Staff Session Timeouts</span>,
+ enter 0 to <span class="doc-desc-opt">disable</span>.
+
+client_session_timeout:
+ title: Client Session Timeout
+ content: >
+ Choose the maximum idle time (in minutes) before a Client is required to
+ log in again. If you would like to disable <span
+ class="doc-desc-title">Client</span> <span class="doc-desc-title">Session
+ Timeouts,</span> enter 0 to <span class="doc-desc-opt">disable</span>.
+
+bind_staff_session_to_ip:
+ title: Bind Staff Session to IP
+ content: >
+ Enable this if you want the Agent to be remembered by their current IP
+ at the time of Log In.
+
diff --git a/include/i18n/en_US/help/tips/settings.alerts.yaml b/include/i18n/en_US/help/tips/settings.alerts.yaml
index c0532f1ac482f33efabdc2d0acb02b0284c68c56..a085c8c0171f7ae44cb46dc377735f0eb049a147 100644
--- a/include/i18n/en_US/help/tips/settings.alerts.yaml
+++ b/include/i18n/en_US/help/tips/settings.alerts.yaml
@@ -1,5 +1,5 @@
#
-# This is popup help messages for the Admin Panel -> Settings -> System page
+# This is popup help messages for the Account Panel ->
#
# Fields:
# title - Shown in bold at the top of the popover window
@@ -13,12 +13,21 @@
# must match the HTML #ids put into the page template.
#
---
-new_ticket:
+page_title:
+ title: Alerts and Notices
+ content: >
+ Alerts and Notices are automated messages sent to staff members
+ related to ticket events. The following table allows you to
+ configure which events should trigger automated notifications, and,
+ for those which are enabled, which staff members should be included
+ on the automated notifications.
+
+new_ticket_alert:
title: New Ticket Alert
content: >
<p>
- Alert sent out to staff members when new tickets are created in the
- system.
+ Pertains to alerts that are sent out when new tickets are created by
+ Clients.
</p><p class="info-banner">
<i class="icon-info-sign"></i>
Staff members (department members) are not
@@ -28,50 +37,174 @@ new_ticket:
- title: Default New Ticket Alert Template
href: /scp/templates.php?default_for=ticket.alert
-new_message:
+status:
+ title: Status
+ content: >
+ You may choose to disable whether any notice of New Tickets are sent out at
+ all.
+
+new_message_alert:
title: New Message Alert
content: >
- Alert sent out when a new message, from the user, is appended to an
- existing ticket
+ Alert sent out when a New Message from the Client is appended to an
+ existing ticket.
links:
- title: Default New Message Alert Template
href: /scp/templates.php?default_for=message.alert
-new_activity:
+status_2:
+ title: Status
+ content: >
+ You may disable this Alert.
+
+last_respondent:
+ title: Last Respondent
+ content: >
+ Choose whether you would like the last Agent to have communicated with the
+ Client to be Alerted of the Client’s reply.
+
+assigned_staff:
+ title: Assigned Staff
+ content: >
+ Choose whether you would like the Assigned Agent to receive an Alert of a
+ Client’s reply.
+
+department_manager:
+ title: Department Manager
+ content: >
+ If enabled, the Department Manager’s Inbox could be flooded unnecessarily
+ with Email Alerts.
+
+new_internal_note_alert:
title: New Internal Note Alert
content: >
- Alert sent out when a new internal note is posted
+ Pertains to alerts that are sent out when a new <span
+ class="doc-desc-title">Internal Note</span> is recorded.
links:
- title: Default Ticket Activity Template
href: /scp/templates.php?default_for=note.alert
-assign_alert:
- title: Alert on Assignment
+last_respondent_2:
+ title: Last Respondent
+ content: >
+ If enabled, the last Agent to have communicated with the Client will
+ receive an Alert that an Agent has recorded a new Internal Note on a Ticket
+ with which they have been involved.
+
+assigned_staff_2:
+ title: Assigned Staff
+ content: >
+ If enabled, the last Agent assigned to the Ticket will receive an Alert
+ that an Agent has recorded a new Internal Note.
+
+department_manager_2:
+ title: Department Manager
+ content: >
+ If enabled, the Department Manager’s Inbox could be flooded unnecessarily
+ with Email Alerts.
+
+ticket_assignment_alert:
+ title: Ticket Assignment Alert
content: >
- Alert sent out to staff on ticket assignment
+ Pertains to alerts that are sent out to Agents when a ticket is assigned.
links:
- title: Default Ticket Assignment Alert Template
href: /scp/templates.php?default_for=assigned.alert
-transfer_alert:
- title: Alert on Transfer
+assigned_staff_3:
+ title: Assigned Staff
+ content: >
+ If enabled, the Agent being assigned to a Ticket will receive an Alert
+ notifying them of such.
+
+team_lead:
+ title: Team Lead
content: >
- Alert sent out to staff of the target department on ticket transfer
+ If enabled, if a Ticket is assigned to a Team, the Team Lead will be
+ alerted of the new Assigned Ticket. (To manage your Teams, see Admin Panel
+ -> Agent (Staff) Members -> Teams).
+
+team_members:
+ title: Team Members
+ content: >
+ If enabled, if a Ticket is assigned to a Team, the entire Team will be
+ alerted of the new Assigned Ticket. This may cause an unnecessary amount of
+ Email traffic and should be used with caution. (To manage your Teams, see
+ Admin Panel -> Agent (Staff) Members -> Teams).
+
+ticket_transfer_alert:
+ title: Ticket Transfer Alert
+ content: >
+ Pertains to alerts that are sent out to the target <span
+ class="doc-desc-title">department</span> when a ticket is transferred.
links:
- title: Default Ticket Transfer Alert Template
href: /scp/templates.php?default_for=transfer.alert
-stale_alert:
- title: Alert on Stale Ticket
+assigned_staff_team:
+ title: Assigned Staff/Team
+ content: >
+ If enabled, the new Agent/Team of the targeted Department will be alerted
+ of such.
+
+department_manager_3:
+ title: Department Manager
+ content: >
+ If enabled, when a Ticket is transferred to a new Department, the Manager
+ of the targeted Department will be alerted of such.
+
+department_members:
+ title: Department Members
+ content: >
+ If enabled, the every member of the Targeted Department will receive an
+ Alert of the Ticket Transfer. This may cause an unnecessary amount of Email
+ traffic and should be used with caution.
+
+overdue_ticket_alert:
+ title: Overdue Ticket Alert
content: >
- Alert sent out when a ticket becomes overdue - admin email gets an
- alert by default
+ Pertains to alerts that are sent out when a ticket becomes overdue. The
+ <span class="doc-desc-title">Administrator</span> receives an alert by
+ default.
links:
- title: Default Stale Ticket Alert Template
href: /scp/templates.php?default_for=ticket.overdue
-meltdowns:
+assigned_staff_team_2:
+ title: Assigned Staff/Team
+ content: >
+ The Agent or Team that is assigned to the Ticket entering an Overdue status
+ will be alerted of such.
+
+department_manager_4:
+ title: Department Manager
+ content: >
+ The Manager of the Department whose Ticket enters an Overdue status will be
+ alerted.
+
+department_members_2:
+ title: Department Members
+ content: >
+ If enabled, every member of the <span class="doc-desc-title">Department</span> will receive an Alert of the
+ Overdue status of the ticket. This may cause an unnecessary amount of Email
+ traffic and should be used with caution.
+
+system_alerts:
+ title: System Alerts
+ content: >
+ Pertains to alerts that are sent out when a <span
+ class="doc-desc-title">System Error</span> occurs. This is enabled by
+ default. Errors are sent to the system <span
+ class="doc-desc-title">Administrator</span> (%{config.admin_email}).
+
+system_errors:
title: System Errors
content: >
- Enabled by default. Errors are sent to system admin email
- (%{config.admin_email})
+ This is enabled by default. Alerts of System Errors are sent to the System
+ Administrator’s Email.
+
+excessive_login_attempts:
+ title: Excessive Login Attempts
+ content: >
+ If enabled, the System Administrator will be alerted when a Client or Agent
+ undergoes excessive failed login attempts.
diff --git a/include/i18n/en_US/help/tips/settings.autoresponder.yaml b/include/i18n/en_US/help/tips/settings.autoresponder.yaml
index 8f764de6f48595dfa281c26a3542b52106d8a9b4..e67db2f5e1e3f48d3e1ddad28e0863577c8f24d0 100644
--- a/include/i18n/en_US/help/tips/settings.autoresponder.yaml
+++ b/include/i18n/en_US/help/tips/settings.autoresponder.yaml
@@ -1,5 +1,5 @@
#
-# This is popup help messages for the Admin Panel -> Settings -> System page
+# This is popup help messages for the Admin Panel -> Settings -> Autoresponder
#
# Fields:
# title - Shown in bold at the top of the popover window
@@ -14,48 +14,50 @@
#
---
new_ticket:
- title: New Ticket Auto-Response
+ title: New Ticket
content: >
- Autoresponse includes the ticket ID required to check status of the
- ticket
+ Enable this if you want a confirmation message sent to the Client
+ that the Help Desk has received their new ticket. The message sent to
+ the Client is customizable.
links:
- title: Default New Ticket Autoresponse Template
href: /scp/templates.php?default_for=ticket.autoresp
-new_staff_ticket:
- title: New Ticket by Staff Auto-Response
+new_ticket_by_staff:
+ title: New Ticket by Staff
content: >
- Notice sent when staff creates a ticket on behalf of the user.
- <em>Staff can override this when creating new tickets</em>
+ Notice sent when staff creates a ticket on behalf of the user. <em>Staff
+ can override this when creating new tickets.</em>
links:
- title: Default New Ticket by Staff Autoresponse Template
href: /scp/templates.php?default_for=ticket.notice
-new_message:
- title: New Message Confirmation
+new_message_for_submitter:
+ title: New Message for Submitter
content: >
- Send a confirmation receipt to the message submitter when a new
- message is appended to an existing ticket.
+ Confirmation notice sent when a new message is appended to an existing
+ ticket.
links:
- title: Default New Message Confirmation Template
href: /scp/templates.php?default_for=message.autoresp
-collaborators:
- title: New Activity Notice
+new_message_for_participants:
+ title: New Message for Participants
content: >
Broadcast messages received from message submitter to all other
participants on the ticket.
+ links:
+ - title: Default New Activity Template
+ href: /scp/templates.php?default_for=ticket.activity.notice
overlimit_notice:
title: Overlimit Notice
content: >
- Send ticket denied notice to <offending> user when the <em>maximum
- open tickets</em> limit is reached. Admin gets alerts on
- <em>ALL</em> denials by default
+ Send ticket denied notice sent to user on limit violation. Admin gets
+ alerts on <em>all</em> denials by default.
links:
- title: Default Overlimit Notice Template
href: /scp/templates.php?default_for=ticket.overlimit
- title: Set <em>Maximum Open Tickets</em>
href: /scp/settings?t=tickets
-
diff --git a/include/i18n/en_US/help/tips/settings.email.yaml b/include/i18n/en_US/help/tips/settings.email.yaml
index ce58aa7999059ec07ade6244875616ed0ab8dc59..de1a41d4acf0ba110b875a67f1db1ba25ad35247 100644
--- a/include/i18n/en_US/help/tips/settings.email.yaml
+++ b/include/i18n/en_US/help/tips/settings.email.yaml
@@ -1,5 +1,5 @@
#
-# This is popup help messages for the Admin Panel -> Settings -> System page
+# This is popup help messages for the Admin Panel -> Settings -> Emails
#
# Fields:
# title - Shown in bold at the top of the popover window
@@ -13,64 +13,104 @@
# must match the HTML #ids put into the page template.
#
---
-default_templates:
+default_email_templates:
title: Default Email Templates
content: >
- Set of templates that will be utilized for Alerts & Notices to
- staff as well as Auto-Responses to clients during the actions in a
- ticket’s life cycle. Templates can be created in Admin Panel >
- Emails > Templates
- links:
- - title: Email Templates
- href: /scp/templates.php
+ <span class="doc-desc-title">Templates</span> are used as <span
+ class="doc-desc-title">Auto-Responses</span> for various actions that can
+ take place during a Ticket’s lifetime. <span
+ class="doc-desc-title">Alerts</span> are sent to Agents as assigned by
+ <span class="doc-desc-title">Department</span>, <span
+ class="doc-desc-title">Team</span>, <span class="doc-desc-title">Help
+ Topic</span> or <span class="doc-desc-title">Group</span>. Responses or
+ Replies are intended for the Client who created the Ticket.
-default_email:
+default_system_email:
title: Default System Email
content: >
- Set the system email address that auto-responses that clients will
- be shown emails are from if not set by Department
- links:
- - title: System Email Addresses
- href: /scp/emails.php
+ Choose an Email Address from which <span
+ class="doc-desc-title">Auto-Responses</span> are sent to Clients. Note,
+ however, that if the Department to which a Ticket is assigned sets its own
+ Default Email Address, that Department Address will override what is set
+ here.
default_alert_email:
title: Default Alert Email
content: >
- Set the email address that Alerts & Notices to staff will be
- shown as received from if no default is set by Department (Admin
- Panel > Staff > Department) or by Help Topic (Admin Panel >
- Manage > Help Topic)
- links:
- - title: System Email Addresses
- href: /scp/emails.php
+ Choose an Email Address from which Agents are sent <span class="doc-desc-title">Alerts &
+ Notices</span>. Note, however, that if the <span
+ class="doc-desc-title">Department</span> or <span
+ class="doc-desc-title">Help Topic</span> sets its own <span
+ class="doc-desc-title">Default Email Address</span>, that <span
+ class="doc-desc-title">Department</span> or <span
+ class="doc-desc-title">Help Topic</span> setting will override what is set
+ here.
+
+admins_email_address:
+ title: Admin’s Email Address
+ content: >
+ Choose an Email Address from which notices of the <span
+ class="doc-desc-title">System Error Log</span> and <span
+ class="doc-desc-title">New Ticket Alerts</span> (if enabled) are sent to
+ the Helpdesk Administrator.
+
+incoming_emails:
+ title: Incoming Emails
+ content: >
+ Allow IMAP/POP polling once you have set up the information in emails
+ section of Admin Panel. You can also edit the reply separator text.
+
+
+email_polling:
+ title: Email Polling
+ content: >
+ Allow IMAP/POP polling once you have set up the information in emails
+ section of Admin Panel. You can also edit the reply separator text.
-admin_email:
- title: Administrative Contact
+strip_quoted_reply:
+ title: Strip Quoted Reply
content: >
- Set the address for the Helpdesk Administrator to receive notices of
- the System Error Log as well as the New Ticket Alerts (if enabled at
- Admin Panel > Settings > Alerts & Notices > New Ticket
- Alert)
+ If enabled, this will remove any preceding correspondences duplicated
+ between response communication. Thereby, the Agent & Client, when viewing
+ the Ticket, will not see any one preceding message duplicated. <br /><br />
+ <strong>Note:</strong> this will not actually delete preceding communication; it will only hide it from
+ the Agent & Client. Furthermore, this feature is relationally dependent
+ on the <span class="doc-desc-title">Reply Separator Tag</span> below.
+
+reply_separator_tag:
+ title: Reply Separator Tag
+ content: >
+ This is the string that will tell the engine that anything below this line
+ is old correspondence. This way the engine knows to remove it from the
+ Client or Agent’s sight. <br /><br />
+ <strong>Note:</strong> this is only relevant if <span
+ class="doc-desc-title">Strip Quoted Reply</span> is enabled above.
+
+emailed_tickets_priority:
+ title: Emailed Tickets Priority
+ content: >
+ Choose whether you would like the priority option of the email service
+ (e.g., Yahoo, Gmail, etc.) to dictate the new ticket’s priority status. This
+ setting can be overridden by a <span class="doc-desc-title">Ticket
+ Filter</span>.
links:
- - title: Alerts & Notices
- href: /scp/settings.php?t=alerts
+ - title: Create & Manage Ticket Filters
+ href: /scp/filters.php
-# Incoming emails section
-incoming_email:
- title: Incoming Email Settings
+accept_email_collaborators:
+ title: Accept Email Collaborators
content: >
- Allow IMAP/POP polling once you have set up the information in
- emails section of Admin Panel. You can also edit the reply separator
- text.<br/><br/>
- <em>For mail polling to work you must set an external cron job or
- enable auto-cron polling</em>
+ Add participants included in the <code><strong>To</strong></code>
+ and <code><strong>CC</strong></code> fields of email as ticket
+ collaborators.<br /><br />
+ <em>Collaborators can always be added manually by staff members when
+ viewing a ticket.</em>
-enable_email_poll:
- title: Enable Email Polling
+default_outgoing_email:
+ title: Default Outgoing Email
content: >
- Allow IMAP/POP polling once you have set up the information in
- emails section of Admin Panel. You can also edit the reply separator
- text
+ <span class="doc-desc-title">Default Outgoing Email</span> only applies to
+ outgoing emails without SMTP setting.
enable_autocron_poll:
title: Poll Email using Auto-cron
@@ -80,20 +120,3 @@ enable_autocron_poll:
As admin and staff members interact with the system, the system will
periodically run cleanup routines called the auto-cron. This setting
enables fetching email during this cleanup.
-
-use_email_priority:
- title: Honor Email Priority
- content: >
- Honor the priority flag set in incoming email. If enabled, the
- priority of new tickets will be set by the priority of the email
- used to create them, if available.
-
-add_email_collabs:
- title: Email Collaborators
- content: >
- Add participants included in the <code><strong>To</strong></code> and
- <code><strong>Cc</strong></code> fields of email as ticket
- collaborators<br>
- <br>
- <em>Collaborators can always be added manually by staff members when
- viewing a ticket.</em>
diff --git a/include/i18n/en_US/help/tips/settings.kb.yaml b/include/i18n/en_US/help/tips/settings.kb.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..fd0c3a91a51216cea73a2f90710f6de51bc90d2a
--- /dev/null
+++ b/include/i18n/en_US/help/tips/settings.kb.yaml
@@ -0,0 +1,37 @@
+#
+# This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+knowledge_base_settings:
+ title: Knowledge Base Settings
+ content: >
+
+knowledge_base_status:
+ title: Knowledge Base Status
+ content: >
+ Enable this setting to allow your clients self-service access to
+ your public knowledge base articles.
+ links:
+ - title: View and edit the content of your Knowledge Base
+ href: /scp/kb.php
+
+canned_responses:
+ title: Canned Responses
+ content: >
+ Enable this setting to allow agents to configure and use <span
+ class="doc-desc-title">Canned Responses</span> when replying to
+ tickets.
+ links:
+ - title: Manage Canned Responses for Agents
+ href: /scp/canned.php
diff --git a/include/i18n/en_US/help/tips/settings.pages.yaml b/include/i18n/en_US/help/tips/settings.pages.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..45b2e60912b707ca8d7c5b20bf96a0612ff6b5a7
--- /dev/null
+++ b/include/i18n/en_US/help/tips/settings.pages.yaml
@@ -0,0 +1,65 @@
+#
+# This is popup help messages for the Account Panel ->
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+company_information:
+ title: Company Information
+ content: >
+ This refers to the company or organization that will benefit from
+ osTicket’s software and its support staff. The information here will appear
+ in email signatures (i.e., the footer) when tickets are responded to by
+ agents.
+ links:
+ - title: Company Information Form
+ href: /scp/forms.php?type=C
+
+site_pages:
+ title: Site Pages
+ content: >
+ To manage your customize pages, see Admin Panel -> Manage -> Pages.
+
+landing_page:
+ title: Landing Page
+ content: >
+ What page would you like your clients to see when they first “land†on your
+ support site (i.e., your installation of osTicket)?
+
+offline_page:
+ title: Offline Page
+ content: >
+ What page would you like your clients to see when the system is either
+ being updated or maintained? To activate the <span
+ class="doc-desc-title">Offline Page</span>, see Admin Panel -> Setting ->
+ System -> Helpdesk Status.
+
+default_thank_you_page:
+ title: Default Thank-You Page
+ content: >
+ The <span class="doc-desc-title">thank-you page</span> is displayed to the
+ customer when a <span class="doc-desc-title">Client</span> submits a new
+ ticket.
+
+logos:
+ title: Logos
+ content: >
+ You may customize the <span class="doc-desc-title">Logo</span> that will be
+ displayed to the Client in the Client Portal (i.e., your Support Site).
+
+upload_a_new_logo:
+ title: Upload a new logo
+ content: >
+ Choose an image in the .gif, .jpg or .png formats. We will proportionally
+ resize the display of your image. We will not however resize the image’s
+ data. Therefore, to speed load times, it is recommended that you keep your
+ image close to the default image (817x170).
diff --git a/include/i18n/en_US/help/tips/settings.system.yaml b/include/i18n/en_US/help/tips/settings.system.yaml
index 60e336b73470394cc7f7821317dd883e80d2006d..826d8de46223f5a30b1ad45626a3e5f6de1f454b 100644
--- a/include/i18n/en_US/help/tips/settings.system.yaml
+++ b/include/i18n/en_US/help/tips/settings.system.yaml
@@ -1,5 +1,5 @@
#
-# This is popup help messages for the Admin Panel -> Settings -> System page
+# This is popup help messages for the Admin Panel -> Settings -> System
#
# Fields:
# title - Shown in bold at the top of the popover window
@@ -13,56 +13,65 @@
# must match the HTML #ids put into the page template.
#
---
+general_settings:
+ title: General Settings
+ content: >
+ Offline mode will disable client interface and only allow admins to login to
+ Staff Control Panel.
+
helpdesk_status:
title: Helpdesk Status
content: >
- Enables the client portal and the staff interface. If this option is
- disabled, then only staff marked as <b>Admins</b> will be able to
- access the helpdesk.
+ If the status is changed to Offline, the client interface will be disabled.
+ This does not however affect any normal Agent interaction with the Agent
+ Panel.
helpdesk_url:
title: Helpdesk URL
content: >
- This URL is the base of your osTicket installation. It is used in
- email communication to direct end users back to your helpdesk.
+ This URL is the base of your osTicket installation. It is used in email
+ communication to direct end-users back to your helpdesk.
-helpdesk_name:
- title: Helpdesk Name
+helpdesk_name_title:
+ title: Helpdesk Name/Title
content: >
- Name that will appear in the browser tab when at your client
- interface. If your help desk page is bookmarked, this will be the
- title/name of the site page
+ This appears in the browser tab when a <span class="doc-desc-title">client
+ </span> goes to your help desk. If your help desk page is bookmarked (i.e.,
+ in your favorites), this will be the title/name of the site page.
-default_dept:
+default_department:
title: Default Department
content: >
- Determines the default department for tickets submitted that do not
- have a department auto-assigned by help topic or incoming email
- links:
- - title: Manage Departments
- href: /scp/departments.php
+ Determines the default <span class="doc-desc-title">department</span> for
+ tickets submitted that do not have a department auto-assigned by help topic
+ or incoming email.
-page_size:
+default_page_size:
title: Default Page Size
content: >
- This determines the number of tickets per page on the ticket view
- (Staff Panel > Tickets). This can be defined in the
- "My Preferences" for each staff member
+ How many Tickets would you like to see per page in the Ticket Tables in the
+ Staff Panel? Each Agent can also customize this number for their own
+ account under <span class="doc-desc-title">My Preferences</span>.
-log_level:
+default_log_level:
title: Default Log Level
content: >
- Determines the level of issues that will be saved in the system log
- including, excess log-ins, denied tickets, etc.
+ Determines to what minimum level of issues that will be recorded in the
+ <span class="doc-desc-title">system log</span>. <span
+ class="doc-desc-opt">Debug</span> represents the least severity, and <span
+ class="doc-desc-opt">Error</span> represents the greatest severity. So, if
+ you want to see all issues in the <span class="doc-desc-title">System
+ Logs</span>, choose <span class="doc-desc-opt">Debug</span>.
-log_purge:
+purge_logs:
title: Purge Logs
content: >
- Length, in months, you would like to keep the system log activity
- for viewing on the System Logs page.
+ How long would you like to store the <span class="doc-desc-title">System
+ Logs</span> until they are deleted? You may also choose to <span
+ class="doc-desc-opt">Never Purge Logs</span>.
-name_format:
- title: Default Name Format
+default_name_formatting:
+ title: Default Name Formatting
content: >
Formatting technique used to format names throughout the system.
Email templates will use the format for names if no other format is
@@ -71,11 +80,18 @@ name_format:
# Date and time options
date_and_time:
title: Localized Date Formats
+ You may choose from various formats in which names throughout the system
+ will be displayed. This is also the format that will be used by Emails if
+ no other format is established in the <span class="doc-desc-title">Email
+ Template</span>.
+
+date_time_options:
+ title: Date & Time Options
content: >
- Set up the format for the client’s Date & Time. To set time/date
- for staff, go to Admin Panel > Staff > select staff profile to edit
+ The following settings will alter the Date & Time settings Clients. You can
+ change how these appear by following the PHP date format characters. The
+ following examples are not realtime; they simply display the format for the
+ values in the text input fields to their left.
links:
- - title: PHP date() formats
- href: "http://php.net/date"
- - title: Your preferences
- href: /scp/profile.php
+ - title: See the PHP Date Formatting Table
+ href: http://www.php.net/manual/en/function.date.php
diff --git a/include/i18n/en_US/help/tips/settings.ticket.yaml b/include/i18n/en_US/help/tips/settings.ticket.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..b47755b4e4dcd878981cb13761d468586f42d66d
--- /dev/null
+++ b/include/i18n/en_US/help/tips/settings.ticket.yaml
@@ -0,0 +1,150 @@
+#
+# This is popup help messages for the Admin Panel -> Settings -> Tickets
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+global_ticket_settings_options:
+ title: Global Ticket Settings & Options
+ content: >
+ These settings are <span class="doc-desc-title">global,</span> in that they
+ apply until they are overridden by other possible system settings (e.g., a
+ <span class="doc-desc-title">Department’s SLA Plan</span> overrides the
+ <span class="doc-desc-title">Global Default SLA Plan</span> set below).
+ links:
+ - title: Select a Department to edit its Default SLA Plan
+ href: /scp/departments.php
+
+ticket_ids:
+ title: Ticket IDs
+ content: >
+ Choose between Random (Recommended) or Sequential numbers for tickets.
+
+default_sla:
+ title: Default SLA
+ content: >
+ Choose the default Service Level Agreement to manage how long a Ticket
+ can remain Open before it is rendered Overdue.
+ links:
+ - title: Create more SLA Plans
+ href: scp/slas.php
+
+default_priority:
+ title: Default Priority
+ content: >
+ Choose between Low, Normal, High & Emergency for all tickets not
+ auto-assigned to a Help Topic or Department.
+
+maximum_open_tickets:
+ title: Maximum Open Tickets
+ content: >
+ Enter the maximum <em>number</em> of <span class="doc-desc-title">Open
+ Tickets</span> a Client is permitted to have simultaneously. This will help protect
+ against spam and enable email flood control. Enter <span class="doc-desc-opt">0
+ </span> if you prefer to disable this limitation.
+
+agent_collision_avoidance:
+ title: Agent Collision Avoidance
+ content: >
+ Enter the length of time after an Agent stops ticket-response activity that a
+ lockout period takes affect. This lockout prevents other Agents from sending
+ a ticket response to the Client. It does not however prevent others from
+ composing a draft. If the locking Agent sends their response, then any other
+ Agent’s draft will be deleted. Enter <span class="doc-desc-opt">0</span>
+ to disable the lockout feature.
+
+email_ticket_priority:
+ title: Email Ticket Priority
+ content: >
+ Use email priority assigned by addressee’s mail service
+
+show_related_tickets:
+ title: Show Related Tickets
+ content: >
+ Show all related tickets on user login - otherwise access is restricted to
+ one ticket view per login
+
+human_verification:
+ title: Human Verification
+ content: >
+ Enable CAPTCHA on the Client Portal to verify an incoming ticket is the
+ result of human activity.
+
+claim_tickets:
+ title: Claim Tickets
+ content: >
+ Enable this to auto-assign unassigned tickets to the initially responding Agent.
+ Also, reopened tickets are always assigned to the last respondent.
+
+assigned_tickets:
+ title: Assigned Tickets
+ content: >
+ Enable this feature to make visible (in the <span class="doc-desc-title">Open
+ Queue</span>) Ticket Assignments that do not belong to the current user.
+
+answered_tickets:
+ title: Answered Tickets
+ content: >
+ Show tickets that have been answered by an Agent in the
+ <span class="doc-desc-title">Open Queue</span>. If this is not enabled,
+ answered tickets will be display in the <span class="doc-desc-title">Answered
+ Tickets Queue</span>.
+
+staff_identity_masking:
+ title: Staff Identity Masking
+ content: >
+ If enabled, this will hide the Agent’s name from the Client during any
+ communication.
+
+enable_html_ticket_thread:
+ title: Enable HTML Ticket Thread
+ content: >
+ If enabled, this will permit the use of rich text formatting between
+ Clients and Agents and Auto-Response emails.
+
+attachments:
+ title: Attachments
+ content: >
+
+allow_attachments:
+ title: Allow Attachments
+ content: >
+
+emailed_api_attachments:
+ title: Emailed/API Attachments
+ content: >
+
+online_web_attachments:
+ title: Online/Web Attachments
+ content: >
+
+max_user_file_uploads:
+ title: Max. User File Uploads
+ content: >
+
+max_staff_file_uploads:
+ title: Max. Staff File Uploads
+ content: >
+
+maximum_file_size:
+ title: Maximum File Size
+ content: >
+
+ticket_response_files:
+ title: Ticket Response Files
+ content: >
+ If enabled, any attachments an Agent may attach to a Ticket response will
+ be also included in the Client’s email.
+
+accepted_file_types:
+ title: Accepted File Types
+ content: >
diff --git a/include/i18n/en_US/help/tips/staff.addnew_department.yaml b/include/i18n/en_US/help/tips/staff.addnew_department.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..18f7d39d0a431985ac00afd0b4c8ac5e358a208e
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.addnew_department.yaml
@@ -0,0 +1,104 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_department:
+ title: Add New Department
+ content: >
+
+department_information:
+ title: Department Information
+ content: >
+
+name:
+ title: Name
+ content: >
+
+type:
+ title: Type
+ content: >
+ Select Private if the Department will only be pertinent to matters among
+ other Agents. Additionally, when labelled as Private, the Email Signature
+ will not display in replies.
+
+email:
+ title: Email
+ content: >
+ Email Address assigned to this Department. When Tickets are assigned to
+ this Department, for example, it is this Email Address from whom the Client
+ will receive an Auto-Response Email.
+
+template:
+ title: Template
+ content: >
+ Template Set used for Auto-Responses, Alerts & Notices for all Tickets
+ associated with this Department.
+
+sla:
+ title: SLA
+ content: >
+ Service Level Agreement for all tickets transferred to Department or
+ auto-assigned by Help Topic. (To create or edit a SLA Plan, see Admin Panel
+ -> Manage -> SLA Plans).
+
+group_membership:
+ title: Group Membership
+ content: >
+ You may optionally choose to extend membership access to Groups (to whom
+ Alerts and Notices will be sent). (To edit Groups, see Admin Panel ->
+ Agents (Staff) -> Groups).
+
+auto_response_settings:
+ title: Auto-Response Settings
+ content: >
+ This allows you to disable New Ticket Auto-Response to Clients and/or New
+ Message Auto-Response to users when creating a ticket in this department.
+
+new_ticket:
+ title: New Ticket
+ content: >
+ Click the checkbox if do not want an Email automatically sent to the Client
+ when a New Ticket is Opened.
+
+new_message:
+ title: New Message
+ content: >
+ Click the checkbox if do not want an Email automatically sent when a New
+ Message is received.
+
+auto_response_email:
+ title: Auto Response Email
+ content: >
+ If you would like Department Email to send Auto-Responses from a different
+ Address from that noted above, then choose the differing Email Address
+ here.
+
+department_access:
+ title: Department Access
+ content: >
+ Department Manager and Primary Members will always have access independent
+ of group selection or assignment. To commission an Agent as a Department
+ Manager, you must first add that Agent to the Department by editing that
+ Agent’s Account. (To edit an Agent’s Account, see Admin Panel -> Agent
+ (Staff) Members -> Choose the Agent to Edit).
+
+department_signature:
+ title: Department Signature
+ content: >
+ Signature is made available as a choice, for Public Departments, on Ticket
+ Reply. What you create here will be an optional Signature that perhaps
+ appears at the end of the Agent’s Ticket Responses. Whether this signature
+ appears or not depends on the Email Template that will be used in a Ticket
+ Response. (To create email templates, see Admin Panel -> Emails ->
+ Templates ).
diff --git a/include/i18n/en_US/help/tips/staff.addnew_groups.yaml b/include/i18n/en_US/help/tips/staff.addnew_groups.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..d42727d734ce46cff43b23ae49d6a82498e339b7
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.addnew_groups.yaml
@@ -0,0 +1,86 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_group:
+ title: Add New Group
+ content: >
+
+group_information:
+ title: Group Information
+ content: >
+
+name:
+ title: Name
+ content: >
+
+status:
+ title: Status
+ content: >
+
+group_permissions:
+ title: Group Permissions
+ content: >
+
+can_create_tickets:
+ title: Can Create Tickets
+ content: >
+
+can_edit_tickets:
+ title: Can Edit Tickets
+ content: >
+
+can_post_reply:
+ title: Can Post Reply
+ content: >
+
+can_close_tickets:
+ title: Can Close Tickets
+ content: >
+
+can_assign_tickets:
+ title: Can Assign Tickets
+ content: >
+
+can_transfer_tickets:
+ title: Can Transfer Tickets
+ content: >
+
+can_delete_tickets:
+ title: Can Delete Tickets
+ content: >
+
+can_ban_emails:
+ title: Can Ban Emails
+ content: >
+
+can_manage_premade:
+ title: Can Manage Premade
+ content: >
+
+can_manage_faq:
+ title: Can Manage FAQ
+ content: >
+
+can_view_staff_stats_:
+ title: Can View Staff Stats.
+ content: >
+
+department_access:
+ title: Department Access
+ content: >
+
+support:
+ title: Support
+ content: >
diff --git a/include/i18n/en_US/help/tips/staff.addnew_staff.yaml b/include/i18n/en_US/help/tips/staff.addnew_staff.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..95f51242de9f16c5c2c3f0f91cbc84e4a2cedae4
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.addnew_staff.yaml
@@ -0,0 +1,165 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Add Staff Form
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_agent:
+ title: Add New Agent
+ content: >
+
+agent_staff_information:
+ title: Agent (Staff) Information
+ content: >
+
+username:
+ title: Username
+ content: >
+ Please choose an <span class="doc-desc-title">Agent</span> <span
+ class="doc-desc-title">username</span> that is unique to your <span
+ class="doc-desc-title">Help Desk</span>.
+
+first_name:
+ title: First Name
+ content: >
+ The full name will generally be visible to any Agent/administrator you create on your <span class="doc-desc-title">Help Desk</span>. However, you can choose to hide all Agent names inside of ticket responses in <span class="doc-desc-title">Ticket Settings</span>.
+ links:
+ - title: Hide Agent Names in Ticket Responses
+ href: /scp/settings.php?t=tickets
+
+last_name:
+ title: Last Name
+ content: >
+ The full name will generally be visible to any Agent/administrator you create on your <span class="doc-desc-title">Help Desk</span>. However, you can choose to hide all Agent names inside of ticket responses in <span class="doc-desc-title">Ticket Settings</span>.
+ links:
+ - title: Hide Agent Names in Ticket Responses
+ href: /scp/settings.php?t=tickets
+
+email_address:
+ title: Email Address
+ content: >
+ This is the Agent’s email that will receive <span
+ class="doc-desc-title">Alerts</span> from the <span
+ class="doc-desc-title">Help Desk</span>.
+
+phone_number_mobile_number:
+ title: Phone Number/Mobile Number
+ content: >
+
+mobile_number:
+ title: Mobile Number
+ content: >
+
+welcome_email:
+ title: Welcome Email
+ content: >
+ Enable this to send the new Agent an email with an account access
+ link. By following the link, the Agent will then be able to set
+ their own password. Disable this if you would like to choose a
+ password for them now.
+
+account_password:
+ title: Account Password
+ content: >
+ You, as an <span class="doc-desc-title">administrator</span>, may
+ change an Agent’s password. You may optionally require the Agent to
+ set their own password on next login.
+
+password:
+ title: Password
+ content: >
+
+confirm_password:
+ title: Confirm Password
+ content: >
+
+forced_password_change:
+ title: Forced Password Change
+ content: >
+ Enable this if you would like to force the new Agent to create
+ their own password. <em>Recommended</em>
+
+agents_signature:
+ title: Agent’s Signature
+ content: >
+ Create an optional signature that perhaps appears at
+ the end of the Agent’s ticket responses. Whether this signature appears or not depends on the <span class="doc-desc-title">email template</span> that will be used in a ticket response.
+ links:
+ - title: Manage Email Templates
+ href: /scp/templates.php
+
+account_status:
+ title: Account Status
+ content: >
+ If you change the Agent's status to <span
+ class="doc-desc-opt">Locked</span>, then he/she will not be able to
+ log in. If you change the Agent’s status to <span
+ class="doc-desc-opt">Vacation Mode</span>, the Agent will be able
+ to log in, but will not receive any of his normal <span
+ class="doc-desc-title">Alerts</span> or have any tickets assigned.
+
+assigned_group:
+ title: Assigned Group
+ content: >
+ The <span class="doc-desc-title">Group</span> that you choose for
+ this Agent to belong will decide what permissions the Agent has
+ within the <span class="doc-desc-title">Help Desk</span>. The
+ difference between <span class="doc-desc-title">Teams</span> and
+ <span class="doc-desc-title">Groups</span> is that a <span
+ class="doc-desc-title">Group</span> decides permissions for its
+ Agents, and a <span class="doc-desc-title">Team</span> is simply a
+ collection of Agents with a common purpose.
+ links:
+ - title: Manage Groups
+ href: /scp/groups.php
+ - title: Manage Teams
+ href: /scp/teams.php
+
+primary_department:
+ title: Primary Department
+ content: >
+ Choose the <span class="doc-desc-title">department</span> in which you would like this Agent to be primarily
+ active. This is necessary if you wish to commission this <span
+ class="doc-desc-title">Agent</span> as the <span
+ class="doc-desc-title">Department Manager</span>.
+ links:
+ - title: Manage Departments
+ href: /scp/departments.php
+
+time_zone:
+ title: Time Zone
+ content: >
+
+daylight_saving:
+ title: Daylight Saving
+ content: >
+ Enable this feature if you would like Daylight Saving to automatically
+ come into play for this Agent’s timestamp.
+
+limited_access:
+ title: Limited Access
+ content: >
+ Would you like to limit this Agent’s access to only those tickets which he/she is assigned?
+
+directory_listing:
+ title: Directory Listing
+ content: >
+ Enable this if you would like to list this Agent in the <span
+ class="doc-desc-title">Staff Directory</span>.
+ links:
+ - title: Visit the Staff Directory
+ href: /scp/directory.php
+
+vacation_mode:
+ title: Vacation Mode
+ content: >
+ Change the Agent's status to <span class="doc-desc-opt">Vacation Mode</span> if you would like to temporarily suspend any reception of <span class="doc-desc-title">Alerts</span> and ticket assignments.
diff --git a/include/i18n/en_US/help/tips/staff.agents.yaml b/include/i18n/en_US/help/tips/staff.agents.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..e0dbf0e8c02fb632c40cfe3e64660ac7f68be446
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.agents.yaml
@@ -0,0 +1,43 @@
+#
+# This is popup help messages for the Account Panel -> Agents -> Agents
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_agent:
+ title: Add New Agent
+ content: >
+
+agents:
+ title: Agents
+ content: >
+
+name:
+ title: Name
+ content: >
+
+username:
+ title: Username
+ content: >
+
+status:
+ title: Status
+ content: >
+
+created:
+ title: Created
+ content: >
+
+last_login:
+ title: Last Login
+ content: >
+
diff --git a/include/i18n/en_US/help/tips/staff.departments.yaml b/include/i18n/en_US/help/tips/staff.departments.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..ca5936104f23c00ac5b1547e0a600036c2aff9fc
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.departments.yaml
@@ -0,0 +1,46 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Departments
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+department:
+ title: Department
+ content: >
+
+name:
+ title: Name
+ content: >
+
+type:
+ title: Type
+ content: >
+ If the Department’s Type is Private, then that Department only handles
+ matters pertinent among other Agents.
+
+users:
+ title: Users
+ content: >
+
+email_address:
+ title: Email Address
+ content: >
+
+dept_manager:
+ title: Dept. Manager
+ content: >
+ You may commission an Agent as a Department Manager by first adding that
+ Agent to the Department, and then choose that Agent as Manager by editing
+ the Department. (To add an Agent to a Department, see Admin Panel -> Staff
+ -> Staff Members; Select the Agent whose account you would like to edit. To
+ commission an Agent as a Department Manager, simply click the Department
+ name below that you would like to edit).
diff --git a/include/i18n/en_US/help/tips/staff.edit_staff_account_form.yaml b/include/i18n/en_US/help/tips/staff.edit_staff_account_form.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..83b5f1130588dab7997457223fe10324e2aae7b6
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.edit_staff_account_form.yaml
@@ -0,0 +1,27 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Edit Staff Account Form
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+update_staff:
+ title: Update Staff
+ content: >
+ This form is accessed by clicking the Username of an agent in the Agent
+ (Staff) Members Table (To get here, see Admin Panel -> Staff -> Staff
+ Members).
+
+assigned_teams:
+ title: Assigned Teams
+ content: >
+ Assign agent to as many teams as necessary.
+
diff --git a/include/i18n/en_US/help/tips/staff.groups.yaml b/include/i18n/en_US/help/tips/staff.groups.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..89c9018cfe0cad1d9edd45c39afcca094f026e12
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.groups.yaml
@@ -0,0 +1,46 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Groups
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_group:
+ title: Add New Group
+ content: >
+
+user_groups:
+ title: User Groups
+ content: >
+
+group_name:
+ title: Group Name
+ content: >
+
+status:
+ title: Status
+ content: >
+
+members:
+ title: Members
+ content: >
+
+departments:
+ title: Departments
+ content: >
+
+created_on:
+ title: Created On
+ content: >
+
+last_updated:
+ title: Last Updated
+ content: >
diff --git a/include/i18n/en_US/help/tips/staff.staff_members.yaml b/include/i18n/en_US/help/tips/staff.staff_members.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..5d7b8cbe8ded464b7d1c15c3615d193d4b3f98a8
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.staff_members.yaml
@@ -0,0 +1,73 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Staff Members
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_staff:
+ title: Add New Staff
+ content: >
+
+staff_members:
+ title: Staff Members
+ content: >
+ The following table displays the results of the filter above. If not filter
+ settings are chosen, then all <span class="doc-desc-title">Agent</span>
+ (Staff) <span class="doc-desc-title">Members</span> are displayed, and
+ broken up by pages. See the pages section below to navigate through more
+ results.
+
+checkbox_column:
+ title: Manage Multiple Agents
+ content: >
+ By choosing a checkbox next to the name of the <span
+ class="doc-desc-title">Agent</span>(s), you may alter the <span
+ class="doc-desc-title">Account Status</span> to either Locked or Enabled.
+ If you change the <span class="doc-desc-title">agent</span>’s status to
+ Locked, then he/she will not be able to login.<br/>
+ <br/>
+ If you change the <span class="doc-desc-title">agent</span>’s status to
+ Enabled, then all normal account settings established for that <span
+ class="doc-desc-title">Agent</span> will resume.<br/>
+ <br/>
+ If you change the <span class="doc-desc-title">agent</span>’s status to
+ Locked, then he/she will not be able to login.
+
+name:
+ title: Name
+ content: >
+
+username:
+ title: Username
+ content: >
+
+status:
+ title: Status
+ content: >
+ This will display whether the <span class="doc-desc-title">Agent</span> is
+ Locked, Active, or Active (Vacation).
+
+group:
+ title: Group
+ content: >
+
+department:
+ title: Department
+ content: >
+
+created:
+ title: Created
+ content: >
+
+last_login:
+ title: Last Login
+ content: >
diff --git a/include/i18n/en_US/help/tips/staff.team_form.yaml b/include/i18n/en_US/help/tips/staff.team_form.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..07b028eeef76e9c50eafcd9d065953f50fcbeba2
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.team_form.yaml
@@ -0,0 +1,38 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Team Form
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_team:
+ title: Add New Team
+ content: >
+
+team_information:
+ title: Team Information
+ content: >
+
+name:
+ title: Name
+ content: >
+
+status:
+ title: Status
+ content: >
+
+team_lead:
+ title: Team Lead
+ content: >
+
+assignment_alerts:
+ title: Assignment Alerts
+ content: >
diff --git a/include/i18n/en_US/help/tips/staff.teams.yaml b/include/i18n/en_US/help/tips/staff.teams.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..cd3b22675890c227c0c7b49737356a0bff8dfd54
--- /dev/null
+++ b/include/i18n/en_US/help/tips/staff.teams.yaml
@@ -0,0 +1,42 @@
+#
+# This is popup help messages for the Admin Panel -> Staff -> Teams
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+add_new_team:
+ title: Add New Team
+ content: >
+
+teams:
+ title: Teams
+ content: >
+
+team_name:
+ title: Team Name
+ content: >
+
+status:
+ title: Status
+ content: >
+
+members:
+ title: Members
+ content: >
+
+team_lead:
+ title: Team Lead
+ content: >
+
+created:
+ title: Created
+ content: >
diff --git a/include/i18n/en_US/help/tips/tickets.new_ticket.yaml b/include/i18n/en_US/help/tips/tickets.new_ticket.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..23457785d3fd41b197a173b2273fafd20bceff0d
--- /dev/null
+++ b/include/i18n/en_US/help/tips/tickets.new_ticket.yaml
@@ -0,0 +1,111 @@
+#
+# This is popup help messages for the Staff Panel -> Tickets -> New Ticket
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+new_ticket:
+ title: New Ticket
+ content: >
+
+user_information:
+ title: User Information
+ content: >
+
+email_address:
+ title: Email Address
+ content: >
+
+full_name:
+ title: Full Name
+ content: >
+
+ticket_notice:
+ title: Ticket Notice
+ content: >
+
+ticket_information_options:
+ title: Ticket Information & Options
+ content: >
+
+ticket_source:
+ title: Ticket Source
+ content: >
+
+help_topic:
+ title: Help Topic
+ content: >
+
+department:
+ title: Department
+ content: >
+
+sla_plan:
+ title: SLA Plan
+ content: >
+
+due_date:
+ title: Due Date
+ content: >
+
+assign_to:
+ title: Assign To
+ content: >
+
+ticket_details:
+ title: Ticket Details
+ content: >
+
+issue_summary:
+ title: Issue Summary
+ content: >
+
+issue_details:
+ title: Issue Details
+ content: >
+
+priority_level:
+ title: Priority Level
+ content: >
+
+response:
+ title: Response
+ content: >
+
+canned_response:
+ title: Canned Response
+ content: >
+ Include comments about the Append checkbox here too
+
+initial_response_for_the_ticket:
+ title: Initial Response for the Ticket
+ content: >
+
+attachments:
+ title: Attachments
+ content: >
+
+ticket_status:
+ title: Ticket Status
+ content: >
+
+signature:
+ title: Signature
+ content: >
+
+response:
+ title: Response
+ content: >
+
+internal_note:
+ title: Internal Note
+ content: >
diff --git a/include/i18n/en_US/help/tips/tickets.queue.yaml b/include/i18n/en_US/help/tips/tickets.queue.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..a7145541614814f5d8bcfa29557d74380ccdb70a
--- /dev/null
+++ b/include/i18n/en_US/help/tips/tickets.queue.yaml
@@ -0,0 +1,78 @@
+#
+# This is popup help messages for the Staff Panel -> Tickets -> Open
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+search_field:
+ title: Search Field
+ content: >
+
+advanced:
+ title: Advanced
+ content: >
+ Narrow down your search parameters. Once you have selected your advanced
+ search criteria and run the search, you can <span class="doc-desc-title">Export
+ </span> the data at the bottom of the tickets page.
+
+open_tickets_table:
+ title: Open Tickets Table
+ content: >
+ All tickets currently opened and requiring attention
+
+ticket:
+ title: Ticket
+ content: >
+
+date:
+ title: Date
+ content: >
+
+subject:
+ title: Subject
+ content: >
+
+from:
+ title: From
+ content: >
+
+priority:
+ title: Priority
+ content: >
+
+assigned_to:
+ title: Assigned To
+ content: >
+
+export:
+ title: Export
+ content: >
+ Export your data currently in view in a CSV file.
+ CSV files may be opened with any spreadsheet software
+ (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.).
+
+advanced_search_dialog:
+ title: Advanced Search
+ content: >
+
+
+adv_keyword:
+ title: Keyword Search
+ content: >
+ Find hits based on the subject and message bodies of the ticket
+ thread as well as all textual content associated with custom fields
+ for the users and the tickets.
+
+adv_date_range:
+ title: Search by Date Range
+ content: >
+ Definition here
diff --git a/include/i18n/en_US/help/tips/tickets.user_lookup_prompt.yaml b/include/i18n/en_US/help/tips/tickets.user_lookup_prompt.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..a028351f226c1c7410a2010182aaa537409634fb
--- /dev/null
+++ b/include/i18n/en_US/help/tips/tickets.user_lookup_prompt.yaml
@@ -0,0 +1,22 @@
+#
+# This is popup help messages for the Staff Panel -> Tickets -> User Look Up (Prompt)
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+search_by_email_phone_or_name:
+ title: Search by email, phone or name
+ content: >
+
+create_new_user:
+ title: Create New User
+ content: >
diff --git a/include/staff/cannedresponse.inc.php b/include/staff/cannedresponse.inc.php
index e689bf95644862b9918d1f35b9cb7014bae51b1c..e7f6d6d87d28c7e6d35a67e083d21ee876559390 100644
--- a/include/staff/cannedresponse.inc.php
+++ b/include/staff/cannedresponse.inc.php
@@ -27,7 +27,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Canned Response</h2>
+ <h2>Canned Response <i class="help-tip icon-question-sign" href="#canned_response"></i></h2>
<table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr><td></td><td></td></tr> <!-- For fixed table layout -->
@@ -42,9 +42,10 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<tr>
<td width="180" class="required">Status:</td>
<td>
- <input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>>Active
- <input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>>Disabled
+ <label><input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>> Active </label>
+ <label><input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>> Disabled </label>
<span class="error">* <?php echo $errors['isenabled']; ?></span>
+ <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
@@ -82,7 +83,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
data-draft-object-id="<?php if (isset($canned)) echo $canned->getId(); ?>"
style="width:98%;" class="richtext draft"><?php
echo $info['response']; ?></textarea>
- <br><br><div><b>Canned Attachments</b> (optional) <font class="error"> <?php echo $errors['files']; ?></font></div>
+ <br><br><div><b>Canned Attachments</b> (optional) <i class="help-tip icon-question-sign" href="#canned_attachments"></i><font class="error"> <?php echo $errors['files']; ?></font></div>
<?php
if($canned && ($files=$canned->attachments->getSeparates())) {
echo '<div id="canned_attachments"><span class="faded">Uncheck to delete the attachment on submit</span><br>';
diff --git a/include/staff/cannedresponses.inc.php b/include/staff/cannedresponses.inc.php
index 4ec32e298f646317216e8a2e7b5e64e0b069a410..39a8b75ee2b3ee30c17a4ecb01c30dfecf03d6dd 100644
--- a/include/staff/cannedresponses.inc.php
+++ b/include/staff/cannedresponses.inc.php
@@ -48,7 +48,7 @@ else
?>
<div style="width:700px;padding-top:5px; float:left;">
- <h2>Canned Responses</h2>
+ <h2>Canned Responses <i class="help-tip icon-question-sign" href="#canned_responses"></i></h2>
</div>
<div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
<b><a href="canned.php?a=add" class="Icon newReply">Add New Response</a></b></div>
diff --git a/include/staff/categories.inc.php b/include/staff/categories.inc.php
index 3da94517555f0b7aacce87f67362a3bf43c5e3ae..2a139a02796a8ca86d7ecaf99e9292a9906fa8af 100644
--- a/include/staff/categories.inc.php
+++ b/include/staff/categories.inc.php
@@ -41,7 +41,7 @@ else
?>
<div style="width:700px;padding-top:5px; float:left;">
- <h2>FAQ Categories</h2>
+ <h2>FAQ Categories <i class="help-tip icon-question-sign" href="#faq_categories"></i></h2>
</div>
<div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
<b><a href="categories.php?a=add" class="Icon newCategory">Add New Category</a></b></div>
diff --git a/include/staff/category.inc.php b/include/staff/category.inc.php
index 76659bde6ffb6b13e6ba639a5f0cf14712ca0ee2..a12d52b79902206dec18b5080213e63a365d6f5e 100644
--- a/include/staff/category.inc.php
+++ b/include/staff/category.inc.php
@@ -36,7 +36,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<tbody>
<tr>
<th colspan="2">
- <em>Category information: Public categories are published if it has published FAQ articles.</em>
+ <em>Category information <i class="help-tip icon-question-sign" href="#category_information"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/department.inc.php b/include/staff/department.inc.php
index 2a001a4037d5864849f6e5b718227f7270c5648c..3a771fb0b46575ee9346d16788be809327de741a 100644
--- a/include/staff/department.inc.php
+++ b/include/staff/department.inc.php
@@ -55,7 +55,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><strong>Public</strong>
<input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>><strong>Private</strong> (Internal)
- <span class="error">* </span>
+ <span class="error">* </span> <i class="help-tip icon-question-sign" href="#type"></i>
</td>
</tr>
<tr>
@@ -77,7 +77,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['email_id']; ?></span>
+ <span class="error">* <?php echo $errors['email_id']; ?></span> <i class="help-tip icon-question-sign" href="#email"></i>
</td>
</tr>
<tr>
@@ -97,7 +97,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['tpl_id']; ?></span>
+ <span class="error">* <?php echo $errors['tpl_id']; ?></span> <i class="help-tip icon-question-sign" href="#template"></i>
</td>
</tr>
<tr>
@@ -116,7 +116,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['sla_id']; ?></span>
+ <span class="error">* <?php echo $errors['sla_id']; ?></span> <i class="help-tip icon-question-sign" href="#sla"></i>
</td>
</tr>
<tr>
@@ -147,12 +147,12 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="group_membership" value="0" <?php echo $info['group_membership']?'checked="checked"':''; ?> >
- Extend membership to groups with access. <i>(Alerts and notices will include groups)</i>
+ Extend membership to groups with access. <i>(Alerts and notices will include groups)</i> <i class="help-tip icon-question-sign" href="#group_membership"></i>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Auto Response Settings</strong>: Override global auto-response settings for tickets routed to the Dept.</em>
+ <em><strong>Auto Response Settings</strong>: Override global auto-response settings for tickets routed to the Dept. <i class="help-tip icon-question-sign" href="#auto_response_settings"></i></em>
</th>
</tr>
<tr>
@@ -162,7 +162,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="checkbox" name="ticket_auto_response" value="0" <?php echo !$info['ticket_auto_response']?'checked="checked"':''; ?> >
- <strong>Disable</strong> new ticket auto-response for this Dept.
+ <strong>Disable</strong> new ticket auto-response for this Dept. <i class="help-tip icon-question-sign" href="#new_ticket"></i>
</td>
</tr>
<tr>
@@ -171,7 +171,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="message_auto_response" value="0" <?php echo !$info['message_auto_response']?'checked="checked"':''; ?> >
- <strong>Disable</strong> new message auto-response for this Dept.
+ <strong>Disable</strong> new message auto-response for this Dept. <i class="help-tip icon-question-sign" href="#new_message"></i>
</td>
</tr>
<tr>
@@ -195,12 +195,12 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error"> <?php echo $errors['autoresp_email_id']; ?></span>
+ <span class="error"> <?php echo $errors['autoresp_email_id']; ?></span> <i class="help-tip icon-question-sign" href="#auto_response_email"></i>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Department Access</strong>: Check all groups allowed to access this department.</em>
+ <em><strong>Department Access</strong>: Check all groups allowed to access this department. <i class="help-tip icon-question-sign" href="#department_access"></i></em>
</th>
</tr>
<tr><td colspan=2><em>Department manager and primary members will always have access independent of group selection or assignment.</em></td></tr>
@@ -223,7 +223,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<tr>
<th colspan="2">
- <em><strong>Department Signature</strong>: Optional signature used on outgoing emails. <span class="error"> <?php echo $errors['signature']; ?></span></em>
+ <em><strong>Department Signature</strong>: Optional signature used on outgoing emails. <span class="error"> <?php echo $errors['signature']; ?></span> <i class="help-tip icon-question-sign" href="#department_signature"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/directory.inc.php b/include/staff/directory.inc.php
index d1c07f439dfc91a1612bb408e03eb88e9a48b928..b922451076e984c61b95e870db888000bf2a1da9 100644
--- a/include/staff/directory.inc.php
+++ b/include/staff/directory.inc.php
@@ -60,7 +60,7 @@ $qstr.='&order='.($order=='DESC'?'ASC':'DESC');
$query="$select $from $where GROUP BY staff.staff_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
//echo $query;
?>
-<h2>Staff Members</h2>
+<h2>Staff Members <i class="help-tip icon-question-sign" href="#staff_members"></i></h2>
<div style="width:700px; float:left;">
<form action="directory.php" method="GET" name="filter">
<input type="text" name="q" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>" >
@@ -80,7 +80,7 @@ $query="$select $from $where GROUP BY staff.staff_id ORDER BY $order_by LIMIT ".
?>
</select>
- <input type="submit" name="submit" value="Filter"/>
+ <input type="submit" name="submit" value="Filter"/> <i class="help-tip icon-question-sign" href="#apply_filtering_criteria"></i>
</form>
</div>
<div class="clear"></div>
diff --git a/include/staff/dynamic-list.inc.php b/include/staff/dynamic-list.inc.php
index 708b9af62f4639186336f1762095347bdbc15b93..27a9584769f953531a39a55f7b47acda53c77a12 100644
--- a/include/staff/dynamic-list.inc.php
+++ b/include/staff/dynamic-list.inc.php
@@ -38,7 +38,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
- <em>Custom lists are used to provide drop-down lists for custom forms</em>
+ <em>Custom lists are used to provide drop-down lists for custom forms. <i class="help-tip icon-question-sign" href="#custom_lists"></i></em>
</th>
</tr>
</thead>
diff --git a/include/staff/email.inc.php b/include/staff/email.inc.php
index bd0acace9d75211d73783415115c82f8f2ce7ea3..6f9079c0963a9f6d925b70b42c27d0f3cf8063a7 100644
--- a/include/staff/email.inc.php
+++ b/include/staff/email.inc.php
@@ -125,17 +125,17 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<td width="180">
- Auto-response
+ Auto-Response
</td>
<td>
- <input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
+ <label><input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
<strong>Disable</strong> new ticket auto-response for this
- email. Override global and dept. settings.
+ email. Override global and dept. settings.</label>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Login Information:</strong>: Optional BUT required when IMAP/POP or SMTP (with auth.) are enabled.</em>
+ <em><strong>Login Information</strong> <i class="help-tip icon-question-sign" href="#login_information"></i></em>
</th>
</tr>
<tr>
@@ -161,14 +161,14 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<th colspan="2">
- <em><strong>Mail Account</strong>: Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup. <font class="error"> <?php echo $errors['mail']; ?></font></em>
+ <em><strong>Mail Account</strong> <i class="help-tip icon-question-sign" href="#mail_account"></i> <font class="error"> <?php echo $errors['mail']; ?></font></em>
</th>
</tr>
<tr><td>Status</td>
<td>
- <label><input type="radio" name="mail_active" value="1" <?php echo $info['mail_active']?'checked="checked"':''; ?> /><strong>Enable</strong></label>
+ <label><input type="radio" name="mail_active" value="1" <?php echo $info['mail_active']?'checked="checked"':''; ?> /> Enable</label>
- <label><input type="radio" name="mail_active" value="0" <?php echo !$info['mail_active']?'checked="checked"':''; ?> />Disable</label>
+ <label><input type="radio" name="mail_active" value="0" <?php echo !$info['mail_active']?'checked="checked"':''; ?> /> Disable</label>
<font class="error"> <?php echo $errors['mail_active']; ?></font>
</td>
</tr>
@@ -216,26 +216,28 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr><td valign="top">Fetched Emails</td>
<td>
- <input type="radio" name="postfetch" value="archive" <?php echo ($info['postfetch']=='archive')? 'checked="checked"': ''; ?> >
- Move to: <input type="text" name="mail_archivefolder" size="20" value="<?php echo $info['mail_archivefolder']; ?>"/> folder.
+ <label><input type="radio" name="postfetch" value="archive" <?php echo ($info['postfetch']=='archive')? 'checked="checked"': ''; ?> >
+ Move to: <input type="text" name="mail_archivefolder" size="20" value="<?php echo $info['mail_archivefolder']; ?>"/> folder.</label>
<font class="error"> <?php echo $errors['mail_folder']; ?></font>
- <input type="radio" name="postfetch" value="delete" <?php echo ($info['postfetch']=='delete')? 'checked="checked"': ''; ?> >
- Delete fetched emails
- <input type="radio" name="postfetch" value="" <?php echo (isset($info['postfetch']) && !$info['postfetch'])? 'checked="checked"': ''; ?> >
- Do nothing (Not recommended)
- <br><em>Moving fetched emails to a backup folder is highly recommended.</em> <font class="error"><?php echo $errors['postfetch']; ?></font>
+ <label><input type="radio" name="postfetch" value="delete" <?php echo ($info['postfetch']=='delete')? 'checked="checked"': ''; ?> >
+ Delete fetched emails </label>
+
+ <label><input type="radio" name="postfetch" value="" <?php echo (isset($info['postfetch']) && !$info['postfetch'])? 'checked="checked"': ''; ?> >
+ Do nothing (Not recommended) </label>
+ <br /><em>Moving fetched emails to a backup folder is highly recommended.</em> <font class="error"><?php echo $errors['postfetch']; ?></font>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>SMTP Settings</strong>: When enabled the <b>email account</b> will use SMTP server instead of internal PHP mail() function for outgoing emails. <font class="error"> <?php echo $errors['smtp']; ?></font></em>
+ <em><strong>SMTP Settings</strong> <i class="help-tip icon-question-sign" href="#smtp_settings"></i> <font class="error"> <?php echo $errors['smtp']; ?></font></em>
</th>
</tr>
<tr><td>Status</td>
<td>
- <label><input type="radio" name="smtp_active" value="1" <?php echo $info['smtp_active']?'checked':''; ?> />Enable</label>
- <label><input type="radio" name="smtp_active" value="0" <?php echo !$info['smtp_active']?'checked':''; ?> />Disable</label>
+ <label><input type="radio" name="smtp_active" value="1" <?php echo $info['smtp_active']?'checked':''; ?> /> Enable</label>
+
+ <label><input type="radio" name="smtp_active" value="0" <?php echo !$info['smtp_active']?'checked':''; ?> /> Disable</label>
<font class="error"> <?php echo $errors['smtp_active']; ?></font>
</td>
</tr>
@@ -249,21 +251,22 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<font class="error"> <?php echo $errors['smtp_port']; ?></font>
</td>
</tr>
- <tr><td>Authentication Required?</td>
+ <tr><td>Authentication Required</td>
<td>
<label><input type="radio" name="smtp_auth" value="1"
- <?php echo $info['smtp_auth']?'checked':''; ?> />Yes</label>
+ <?php echo $info['smtp_auth']?'checked':''; ?> /> Yes</label>
+
<label><input type="radio" name="smtp_auth" value="0"
- <?php echo !$info['smtp_auth']?'checked':''; ?> />NO</label>
+ <?php echo !$info['smtp_auth']?'checked':''; ?> /> No</label>
<font class="error"> <?php echo $errors['smtp_auth']; ?></font>
</td>
</tr>
<tr>
- <td>Allow Header Spoofing?</td>
+ <td>Allow Header Spoofing</td>
<td>
- <input type="checkbox" name="smtp_spoofing" value="1" <?php echo $info['smtp_spoofing'] ?'checked="checked"':''; ?>>
- Allow email header spoofing <em>(only applies to emails being sent through this account)</em>
+ <label><input type="checkbox" name="smtp_spoofing" value="1" <?php echo $info['smtp_spoofing'] ?'checked="checked"':''; ?>>
+ Allow email header spoofing <em>(only applies to emails being sent through this account)</em></label>
</td>
</tr>
<tr>
diff --git a/include/staff/faq-categories.inc.php b/include/staff/faq-categories.inc.php
index 46095c2b54ff659c12f9133c83a8b82fd519cf88..2ba6fa343bab5c85593ea845e852c0da271ecf81 100644
--- a/include/staff/faq-categories.inc.php
+++ b/include/staff/faq-categories.inc.php
@@ -2,7 +2,7 @@
if(!defined('OSTSTAFFINC') || !$thisstaff) die('Access Denied');
?>
-<h2>Frequently Asked Questions</h2>
+<h2>Frequently Asked Questions <i class="help-tip icon-question-sign" href="#page_header"></i></h2>
<form id="kbSearch" action="kb.php" method="get">
<input type="hidden" name="a" value="search">
<div>
@@ -100,7 +100,7 @@ if($_REQUEST['q'] || $_REQUEST['cid'] || $_REQUEST['topicId']) { //Search.
.' GROUP BY cat.category_id '
.' ORDER BY cat.name';
if(($res=db_query($sql)) && db_num_rows($res)) {
- echo '<div>Click on the category to browse FAQs.</div>
+ echo '<div>Click on a category to add new FAQs or manage its existing FAQs. </div>
<ul id="kb">';
while($row=db_fetch_array($res)) {
diff --git a/include/staff/faq.inc.php b/include/staff/faq.inc.php
index 8f412bdb69d27a4461dad20cd1f43aebe14b723a..56fa42dd62a6fadbbf8cf4169a005dd24d48a4c6 100644
--- a/include/staff/faq.inc.php
+++ b/include/staff/faq.inc.php
@@ -74,8 +74,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<td colspan=2>
- <div><b>Listing Type</b>:
- <span class="faded">Published questions are listed on public knowledgebase if the parent category is public.</span></div>
+ <div><b>Listing Type</b>: <i class="help-tip icon-question-sign" href="#listing_type"></i></div>
<input type="radio" name="ispublished" value="1" <?php echo $info['ispublished']?'checked="checked"':''; ?>>Public (publish)
<input type="radio" name="ispublished" value="0" <?php echo !$info['ispublished']?'checked="checked"':''; ?>>Internal (private)
diff --git a/include/staff/filter.inc.php b/include/staff/filter.inc.php
index 8590c914915618808cc8a4776e0cab3e5800d725..29fcaf17cc3c66327754344fde8cfd70539a930c 100644
--- a/include/staff/filter.inc.php
+++ b/include/staff/filter.inc.php
@@ -57,7 +57,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<span class="error">* <?php echo $errors['execorder']; ?></span>
<input type="checkbox" name="stop_onmatch" value="1" <?php echo $info['stop_onmatch']?'checked="checked"':''; ?> >
- <strong>Stop</strong> processing further on match!
+ <strong>Stop</strong> processing further on match! <i class="help-tip icon-question-sign" href="#execution_order"></i>
</td>
</tr>
<tr>
@@ -96,12 +96,12 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
</select>
- <span class="error">* <?php echo $errors['target']; ?></span>
+ <span class="error">* <?php echo $errors['target']; ?></span> <i class="help-tip icon-question-sign" href="#target"></i>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Filter Rules</strong>: Rules are applied based on the criteria. <span class="error">* <?php echo $errors['rules']; ?></span></em>
+ <em><strong>Filter Rules</strong>: Rules are applied based on the criteria. <span class="error">* <?php echo $errors['rules']; ?></span> <i class="help-tip icon-question-sign" href="#basic_fields_criterion"></i></em>
</th>
</tr>
<tr>
@@ -112,7 +112,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<input type="radio" name="match_all_rules" value="0" <?php echo !$info['match_all_rules']?'checked="checked"':''; ?>>Match Any
<span class="error">* </span>
- <em>(case-insensitive comparison)</em>
+ <em>(case-insensitive comparison)</em> <i class="help-tip icon-question-sign" href="#rules_matching_criteria"></i>
</td>
</tr>
@@ -142,7 +142,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
echo sprintf('<option value="%s" %s>%s</option>',$k,$sel,$v);
}
?>
- </select>
+ </select> <i class="help-tip icon-question-sign" href="#criterion_operator"></i>
<input type="text" size="60" name="rule_v<?php echo $i; ?>" value="<?php echo $info["rule_v$i"]; ?>">
<span class="error"> <?php echo $errors["rule_$i"]; ?></span>
<?php
@@ -168,7 +168,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="reject_ticket" value="1" <?php echo $info['reject_ticket']?'checked="checked"':''; ?> >
- <strong><font class="error">Reject Ticket</font></strong> <em>(All other actions and filters are ignored)</em>
+ <strong><font class="error">Reject Ticket</font></strong> <i class="help-tip icon-question-sign" href="#reject_ticket"></i>
</td>
</tr>
<tr>
@@ -177,7 +177,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="use_replyto_email" value="1" <?php echo $info['use_replyto_email']?'checked="checked"':''; ?> >
- <strong>Use</strong> Reply-To Email <em>(if available)</em>
+ <strong>Use</strong> Reply-To Email <em>(if available) <i class="help-tip icon-question-sign" href="#reply_to_email"></i></em>
</td>
</tr>
<tr>
@@ -186,7 +186,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="disable_autoresponder" value="1" <?php echo $info['disable_autoresponder']?'checked="checked"':''; ?> >
- <strong>Disable</strong> auto-response. <em>(Override Dept. settings)</em>
+ <strong>Disable</strong> auto-response. <i class="help-tip icon-question-sign" href="#ticket_auto_response"></i>
</td>
</tr>
<tr>
@@ -210,7 +210,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <em>(Automatically respond with this canned response)</em>
+ <i class="help-tip icon-question-sign" href="#canned_response"></i>
</td>
</tr>
<tr>
@@ -230,7 +230,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['dept_id']; ?></span>
+ <span class="error">* <?php echo $errors['dept_id']; ?></span> <i class="help-tip icon-question-sign" href="#department"></i>
</td>
</tr>
<tr>
@@ -251,7 +251,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
</select>
<span class="error">* <?php echo $errors['priority_id']; ?></span>
- <em>(Overrides department's priority)</em>
+ <i class="help-tip icon-question-sign" href="#priority"></i>
</td>
</tr>
<tr>
@@ -271,7 +271,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
</select>
<span class="error"> <?php echo $errors['sla_id']; ?></span>
- <em>(Overrides department's SLA)</em>
+ <i class="help-tip icon-question-sign" href="#sla_plan"></i>
</td>
</tr>
<tr>
@@ -315,7 +315,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error"> <?php echo $errors['assign']; ?></span>
+ <span class="error"> <?php echo $errors['assign']; ?></span><i class="help-tip icon-question-sign" href="#auto_assign_to"></i>
</td>
</tr>
<tr>
@@ -335,12 +335,12 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error"><?php echo $errors['topic_id']; ?></span>
+ <span class="error"><?php echo $errors['topic_id']; ?></span><i class="help-tip icon-question-sign" href="#help_topic"></i>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Admin Notes</strong>: Internal notes. </em>
+ <em><strong>Admin Notes</strong>: Internal notes. <i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/helptopic.inc.php b/include/staff/helptopic.inc.php
index 9e9a34d142369997a3ccc32cc499045b4716de9e..d0e6e9cf6fea46d528c0ddb4d6a5fd56f456913f 100644
--- a/include/staff/helptopic.inc.php
+++ b/include/staff/helptopic.inc.php
@@ -31,7 +31,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
- <em>Help Topic Information</em>
+ <em>Help Topic Information <i class="help-tip icon-question-sign" href="#help_topic_information"></i></em>
</th>
</tr>
</thead>
@@ -42,7 +42,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="text" size="30" name="topic" value="<?php echo $info['topic']; ?>">
- <span class="error">* <?php echo $errors['topic']; ?></span>
+ <span class="error">* <?php echo $errors['topic']; ?></span> <i class="help-tip icon-question-sign" href="#topic"></i>
</td>
</tr>
<tr>
@@ -52,7 +52,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>>Active
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
- <span class="error">* </span>
+ <span class="error">* </span> <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
@@ -62,7 +62,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>>Public
<input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>>Private/Internal
- <span class="error">* </span>
+ <span class="error">* </span> <i class="help-tip icon-question-sign" href="#type"></i>
</td>
</tr>
<tr>
@@ -83,7 +83,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
}
?>
- </select> (<em>optional</em>)
+ </select> (<em>optional</em>) <i class="help-tip icon-question-sign" href="#parent_topic"></i>
<span class="error"> <?php echo $errors['pid']; ?></span>
</td>
</tr>
@@ -102,7 +102,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<?php } ?>
</select>
<em>Extra information for tickets associated with this help topic</em>
- <span class="error"> <?php echo $errors['form_id']; ?></span>
+ <span class="error"> <?php echo $errors['form_id']; ?></span> <i class="help-tip icon-question-sign" href="#custom_form"></i>
</td>
</tr>
<tr>
@@ -122,7 +122,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error"> <?php echo $errors['priority_id']; ?></span>
+ <span class="error"> <?php echo $errors['priority_id']; ?></span><i class="help-tip icon-question-sign" href="#priority"></i>
</td>
</tr>
<tr>
@@ -142,7 +142,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['dept_id']; ?></span>
+ <span class="error">* <?php echo $errors['dept_id']; ?></span> <i class="help-tip icon-question-sign" href="#department"></i>
</td>
</tr>
<tr>
@@ -162,7 +162,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
</select>
<span class="error"> <?php echo $errors['sla_id']; ?></span>
- <em>(Overrides department's SLA)</em>
+ <em>(Overrides department's SLA)</em> <i class="help-tip icon-question-sign" href="#sla_plan"></i>
</td>
</tr>
<tr>
@@ -182,7 +182,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select> <font class="error"><?php echo $errors['page_id']; ?></font>
- <em>(Overrides global setting. Applies to web tickets only.)</em>
+ <em>(Overrides global setting. Applies to web tickets only.)</em> <i class="help-tip icon-question-sign" href="#thank_you_page"></i>
</td>
</tr>
<tr>
@@ -220,7 +220,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error"> <?php echo $errors['assign']; ?></span>
+ <span class="error"> <?php echo $errors['assign']; ?></span> <i class="help-tip icon-question-sign" href="#auto_assign_to"></i>
</td>
</tr>
<tr>
@@ -230,12 +230,12 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
<strong>Disable</strong> new ticket auto-response for
- this topic (Overrides Dept. settings).
+ this topic (Overrides Dept. settings). <i class="help-tip icon-question-sign" href="#ticket_auto_response"></i>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Admin Notes</strong>: Internal notes about the help topic. </em>
+ <em><strong>Admin Notes</strong>: Internal notes about the help topic. <i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/page.inc.php b/include/staff/page.inc.php
index 884d7377eacb64d6152eda71373e504716a290fd..4cbe67ce8e0836ea8ee3134ac0e856a6a57fff7f 100644
--- a/include/staff/page.inc.php
+++ b/include/staff/page.inc.php
@@ -103,7 +103,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<th colspan="2">
- <em><strong>Admin Notes</strong>: Internal notes. </em>
+ <em><strong>Admin Notes</strong>: Internal notes. <i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/profile.inc.php b/include/staff/profile.inc.php
index 5c73661a5cef1acd3c9ae0751e034b02f2ba8335..0c34376116ea8b5086a63c756d3a36a4feecd7f9 100644
--- a/include/staff/profile.inc.php
+++ b/include/staff/profile.inc.php
@@ -25,7 +25,7 @@ $info['id']=$staff->getId();
<td width="180" class="required">
Username:
</td>
- <td><b><?php echo $staff->getUserName(); ?></b></td>
+ <td><b><?php echo $staff->getUserName(); ?></b> <i class="help-tip icon-question-sign" href="#username"></i></td>
</tr>
<tr>
@@ -197,7 +197,7 @@ $info['id']=$staff->getId();
<td>Show Assigned Tickets:</td>
<td>
<input type="checkbox" name="show_assigned_tickets" <?php echo $info['show_assigned_tickets']?'checked="checked"':''; ?>>
- <em>Show assigned tickets on open queue.</em>
+ <em>Show assigned tickets on open queue. <i class="help-tip icon-question-sign" href="#show_assigned_tickets"></i></em>
</td>
</tr>
<tr>
@@ -237,7 +237,7 @@ $info['id']=$staff->getId();
<tr>
<th colspan="2">
<em><strong>Signature</strong>: Optional signature used on outgoing emails.
- <span class="error"> <?php echo $errors['signature']; ?></span></em>
+ <span class="error"> <?php echo $errors['signature']; ?></span> <i class="help-tip icon-question-sign" href="#signature"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/settings-access.inc.php b/include/staff/settings-access.inc.php
index 35c8ef8a53915b2220e4d9a14c79544673b8009b..1ad55030a9a2f93f4424e76abd3180e5eab1ac05 100644
--- a/include/staff/settings-access.inc.php
+++ b/include/staff/settings-access.inc.php
@@ -32,22 +32,20 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
?>
</select>
<font class="error"><?php echo $errors['passwd_reset_period']; ?></font>
- <i class="help-tip icon-question-sign" href="#password_reset"></i>
+ <i class="help-tip icon-question-sign" href="#password_expiration_policy"></i>
</td>
</tr>
<tr><td>Allow Password Resets:</th>
<td>
<input type="checkbox" name="allow_pw_reset" <?php echo $config['allow_pw_reset']?'checked="checked"':''; ?>>
- <em>Enables the <u>Forgot my password</u> link on the staff
- control panel</em>
+ <i class="help-tip icon-question-sign" href="#allow_password_resets"></i>
</td>
</tr>
- <tr><td>Password Reset Window:</th>
+ <tr><td>Reset Token Expiration:</th>
<td>
<input type="text" name="pw_reset_window" size="6" value="<?php
echo $config['pw_reset_window']; ?>">
- Maximum time <em>in minutes</em> a password reset token can
- be valid.
+ <em>mins</em> <i class="help-tip icon-question-sign" href="#reset_token_expiration"></i>
<font class="error"> <?php echo $errors['pw_reset_window']; ?></font>
</td>
</tr>
@@ -72,13 +70,13 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<tr><td>Staff Session Timeout:</td>
<td>
<input type="text" name="staff_session_timeout" size=6 value="<?php echo $config['staff_session_timeout']; ?>">
- Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).
+ mins <em>( 0 to disable)</em>. <i class="help-tip icon-question-sign" href="#staff_session_timeout"></i>
</td>
</tr>
<tr><td>Bind Staff Session to IP:</td>
<td>
<input type="checkbox" name="staff_ip_binding" <?php echo $config['staff_ip_binding']?'checked="checked"':''; ?>>
- <em>(binds staff session to originating IP address upon login)</em>
+ <i class="help-tip icon-question-sign" href="#bind_staff_session_to_ip"></i>
</td>
</tr>
<tr>
@@ -128,7 +126,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<tr><td>Client Session Timeout:</td>
<td>
<input type="text" name="client_session_timeout" size=6 value="<?php echo $config['client_session_timeout']; ?>">
- Maximum idle time in minutes before a client must log in again (enter 0 to disable).
+ Maximum idle time in minutes before a client must log in again (enter 0 to disable). <i class="help-tip icon-question-sign" href="#client_session_timeout"></i>
</td>
</tr>
</tbody>
diff --git a/include/staff/settings-alerts.inc.php b/include/staff/settings-alerts.inc.php
index c0dbc628e38bae07c38eac2da5a83258229e56c3..688e2a53ce49b3e2fdcfb028555ab1be291c9d6c 100644
--- a/include/staff/settings-alerts.inc.php
+++ b/include/staff/settings-alerts.inc.php
@@ -12,13 +12,13 @@
</thead>
<tbody>
<tr><th><em><b>New Ticket Alert</b>:
- <i class="help-tip icon-question-sign" href="#new_ticket"></i>
+ <i class="help-tip icon-question-sign" href="#new_ticket_alert"></i>
</em></th></tr>
<tr>
<td><em><b>Status:</b></em>
<input type="radio" name="ticket_alert_active" value="1" <?php echo $config['ticket_alert_active']?'checked':''; ?> />Enable
<input type="radio" name="ticket_alert_active" value="0" <?php echo !$config['ticket_alert_active']?'checked':''; ?> />Disable
- <font class="error"> <?php echo $errors['ticket_alert_active']; ?></font></em>
+ <font class="error"> <?php echo $errors['ticket_alert_active']; ?></font></em> <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
@@ -42,7 +42,7 @@
</td>
</tr>
<tr><th><em><b>New Message Alert</b>:
- <i class="help-tip icon-question-sign" href="#new_message"></i>
+ <i class="help-tip icon-question-sign" href="#new_message_alert"></i>
</em></th></tr>
<tr>
<td><em><b>Status:</b></em>
@@ -53,17 +53,17 @@
</tr>
<tr>
<td>
- <input type="checkbox" name="message_alert_laststaff" <?php echo $config['message_alert_laststaff']?'checked':''; ?>> Last Respondent
+ <input type="checkbox" name="message_alert_laststaff" <?php echo $config['message_alert_laststaff']?'checked':''; ?>> Last Respondent <i class="help-tip icon-question-sign" href="#last_respondent"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox" name="message_alert_assigned" <?php echo $config['message_alert_assigned']?'checked':''; ?>> Assigned Staff
+ <input type="checkbox" name="message_alert_assigned" <?php echo $config['message_alert_assigned']?'checked':''; ?>> Assigned Staff <i class="help-tip icon-question-sign" href="#assigned_staff"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox" name="message_alert_dept_manager" <?php echo $config['message_alert_dept_manager']?'checked':''; ?>> Department Manager <em>(spammy)</em>
+ <input type="checkbox" name="message_alert_dept_manager" <?php echo $config['message_alert_dept_manager']?'checked':''; ?>> Department Manager <em>(spammy)</em> <i class="help-tip icon-question-sign" href="#department_manager"></i>
</td>
</tr>
<tr>
@@ -72,7 +72,7 @@
</td>
</tr>
<tr><th><em><b>New Internal Note Alert</b>:
- <i class="help-tip icon-question-sign" href="#new_activity"></i>
+ <i class="help-tip icon-question-sign" href="#new_internal_note_alert"></i>
</em></th></tr>
<tr>
<td><em><b>Status:</b></em>
@@ -84,16 +84,21 @@
</tr>
<tr>
<td>
- <input type="checkbox" name="note_alert_assigned" <?php echo $config['note_alert_assigned']?'checked':''; ?>> Assigned Staff
+ <input type="checkbox" name="note_alert_laststaff" <?php echo $config['note_alert_laststaff']?'checked':''; ?>> Last Respondent <i class="help-tip icon-question-sign" href="#last_respondent_2"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox" name="note_alert_dept_manager" <?php echo $config['note_alert_dept_manager']?'checked':''; ?>> Department Manager <em>(spammy)</em>
+ <input type="checkbox" name="note_alert_assigned" <?php echo $config['note_alert_assigned']?'checked':''; ?>> Assigned Staff <i class="help-tip icon-question-sign" href="#assigned_staff_2"></i>
+ </td>
+ </tr>
+ <tr>
+ <td>
+ <input type="checkbox" name="note_alert_dept_manager" <?php echo $config['note_alert_dept_manager']?'checked':''; ?>> Department Manager <em>(spammy)</em> <i class="help-tip icon-question-sign" href="#department_manager_2"></i>
</td>
</tr>
<tr><th><em><b>Ticket Assignment Alert</b>:
- <i class="help-tip icon-question-sign" href="#assign_alert"></i>
+ <i class="help-tip icon-question-sign" href="#ticket_assignment_alert"></i>
</em></th></tr>
<tr>
<td><em><b>Status: </b></em>
@@ -105,22 +110,22 @@
</tr>
<tr>
<td>
- <input type="checkbox" name="assigned_alert_staff" <?php echo $config['assigned_alert_staff']?'checked':''; ?>> Assigned Staff
+ <input type="checkbox" name="assigned_alert_staff" <?php echo $config['assigned_alert_staff']?'checked':''; ?>> Assigned Staff <i class="help-tip icon-question-sign" href="#assigned_staff_3"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox"name="assigned_alert_team_lead" <?php echo $config['assigned_alert_team_lead']?'checked':''; ?>>Team Lead <em>(On team assignment)</em>
+ <input type="checkbox"name="assigned_alert_team_lead" <?php echo $config['assigned_alert_team_lead']?'checked':''; ?>>Team Lead <em>(On team assignment)</em> <i class="help-tip icon-question-sign" href="#team_lead"></i>
</td>
</tr>
<tr>
<td>
<input type="checkbox"name="assigned_alert_team_members" <?php echo $config['assigned_alert_team_members']?'checked':''; ?>>
- Team Members <em>(spammy)</em>
+ Team Members <em>(spammy)</em> <i class="help-tip icon-question-sign" href="#team_members"></i>
</td>
</tr>
<tr><th><em><b>Ticket Transfer Alert</b>:
- <i class="help-tip icon-question-sign" href="#transfer_alert"></i>
+ <i class="help-tip icon-question-sign" href="#ticket_transfer_alert"></i>
</em></th></tr>
<tr>
<td><em><b>Status:</b></em>
@@ -131,22 +136,22 @@
</tr>
<tr>
<td>
- <input type="checkbox" name="transfer_alert_assigned" <?php echo $config['transfer_alert_assigned']?'checked':''; ?>> Assigned Staff/Team
+ <input type="checkbox" name="transfer_alert_assigned" <?php echo $config['transfer_alert_assigned']?'checked':''; ?>> Assigned Staff/Team <i class="help-tip icon-question-sign" href="#assigned_staff_team"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox" name="transfer_alert_dept_manager" <?php echo $config['transfer_alert_dept_manager']?'checked':''; ?>> Department Manager
+ <input type="checkbox" name="transfer_alert_dept_manager" <?php echo $config['transfer_alert_dept_manager']?'checked':''; ?>> Department Manager <i class="help-tip icon-question-sign" href="#department_manager_3"></i>
</td>
</tr>
<tr>
<td>
<input type="checkbox" name="transfer_alert_dept_members" <?php echo $config['transfer_alert_dept_members']?'checked':''; ?>>
- Department Members <em>(spammy)</em>
+ Department Members <em>(spammy)</em> <i class="help-tip icon-question-sign" href="#department_members"></i>
</td>
</tr>
<tr><th><em><b>Overdue Ticket Alert</b>:
- <i class="help-tip icon-question-sign" href="#stale_alert"></i>
+ <i class="help-tip icon-question-sign" href="#overdue_ticket_alert"></i>
</em></th></tr>
<tr>
<td><em><b>Status:</b></em>
@@ -157,25 +162,25 @@
</tr>
<tr>
<td>
- <input type="checkbox" name="overdue_alert_assigned" <?php echo $config['overdue_alert_assigned']?'checked':''; ?>> Assigned Staff/Team
+ <input type="checkbox" name="overdue_alert_assigned" <?php echo $config['overdue_alert_assigned']?'checked':''; ?>> Assigned Staff/Team <i class="help-tip icon-question-sign" href="#assigned_staff_team_2"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox" name="overdue_alert_dept_manager" <?php echo $config['overdue_alert_dept_manager']?'checked':''; ?>> Department Manager
+ <input type="checkbox" name="overdue_alert_dept_manager" <?php echo $config['overdue_alert_dept_manager']?'checked':''; ?>> Department Manager <i class="help-tip icon-question-sign" href="#department_manager_4"></i>
</td>
</tr>
<tr>
<td>
- <input type="checkbox" name="overdue_alert_dept_members" <?php echo $config['overdue_alert_dept_members']?'checked':''; ?>> Department Members <em>(spammy)</em>
+ <input type="checkbox" name="overdue_alert_dept_members" <?php echo $config['overdue_alert_dept_members']?'checked':''; ?>> Department Members <em>(spammy)</em> <i class="help-tip icon-question-sign" href="#department_members_2"></i>
</td>
</tr>
<tr><th><em><b>System Alerts</b>:
- <i class="help-tip icon-question-sign" href="#meltdowns"></i>
+ <i class="help-tip icon-question-sign" href="#system_alerts"></i>
</em></th></tr>
<tr>
<td>
- <input type="checkbox" name="send_sys_errors" checked="checked" disabled="disabled">System Errors
+ <input type="checkbox" name="send_sys_errors" checked="checked" disabled="disabled">System Errors <i class="help-tip icon-question-sign" href="#system_errors"></i>
</td>
</tr>
<tr>
@@ -185,7 +190,7 @@
</tr>
<tr>
<td>
- <input type="checkbox" name="send_login_errors" <?php echo $config['send_login_errors']?'checked':''; ?>>Excessive Login attempts
+ <input type="checkbox" name="send_login_errors" <?php echo $config['send_login_errors']?'checked':''; ?>>Excessive Login attempts <i class="help-tip icon-question-sign" href="#excessive_login_attempts"></i>
</td>
</tr>
</tbody>
diff --git a/include/staff/settings-autoresp.inc.php b/include/staff/settings-autoresp.inc.php
index 927bc56a5b3c94ffb0ea14835b6682c99574014f..856a0a7780d50838e977064221e0e70776493c4a 100644
--- a/include/staff/settings-autoresp.inc.php
+++ b/include/staff/settings-autoresp.inc.php
@@ -28,7 +28,7 @@ echo $config['ticket_autoresponder'] ? 'checked="checked"' : ''; ?>/>
<input type="checkbox" name="ticket_notice_active" <?php
echo $config['ticket_notice_active'] ? 'checked="checked"' : ''; ?>/>
Ticket Owner
- <i class="help-tip icon-question-sign" href="#new_staff_ticket"></i>
+ <i class="help-tip icon-question-sign" href="#new_ticket_by_staff"></i>
</td>
</tr>
<tr>
@@ -37,7 +37,7 @@ echo $config['ticket_notice_active'] ? 'checked="checked"' : ''; ?>/>
<input type="checkbox" name="message_autoresponder" <?php
echo $config['message_autoresponder'] ? 'checked="checked"' : ''; ?>/>
Submitter: Send receipt confirmation
- <i class="help-tip icon-question-sign" href="#new_message"></i>
+ <i class="help-tip icon-question-sign" href="#new_message_for_submitter"></i>
</td>
</tr>
<tr>
@@ -45,7 +45,7 @@ echo $config['message_autoresponder'] ? 'checked="checked"' : ''; ?>/>
<input type="checkbox" name="message_autoresponder_collabs" <?php
echo $config['message_autoresponder_collabs'] ? 'checked="checked"' : ''; ?>/>
Participants: Send new activity notice
- <i class="help-tip icon-question-sign" href="#collaborators"></i>
+ <i class="help-tip icon-question-sign" href="#new_message_for_participants"></i>
</div>
</td>
</tr>
diff --git a/include/staff/settings-emails.inc.php b/include/staff/settings-emails.inc.php
index e42691430cd2583d4068bca30f99b7985770b30b..a904af89caf0558201c1dcb5571802bafd056687 100644
--- a/include/staff/settings-emails.inc.php
+++ b/include/staff/settings-emails.inc.php
@@ -30,7 +30,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
}
} ?>
</select> <font class="error">* <?php echo $errors['default_template_id']; ?></font>
- <i class="help-tip icon-question-sign" href="#default_templates"></i>
+ <i class="help-tip icon-question-sign" href="#default_email_templates"></i>
</td>
</tr>
<tr>
@@ -50,7 +50,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
} ?>
</select>
<font class="error">* <?php echo $errors['default_email_id']; ?></font>
- <i class="help-tip icon-question-sign" href="#default_email"></i>
+ <i class="help-tip icon-question-sign" href="#default_system_email"></i>
</td>
</tr>
<tr>
@@ -78,17 +78,17 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<td>
<input type="text" size=40 name="admin_email" value="<?php echo $config['admin_email']; ?>">
<font class="error">* <?php echo $errors['admin_email']; ?></font>
- <i class="help-tip icon-question-sign" href="#admin_email"></i>
+ <i class="help-tip icon-question-sign" href="#admins_email_address"></i>
</td>
</tr>
<tr><th colspan=2><em><strong>Incoming Emails:</strong>
- <i class="help-tip icon-question-sign" href="#incoming_email"></i>
+ <i class="help-tip icon-question-sign" href="#incoming_emails"></i>
</em></th>
<tr>
<td width="180">Email Polling:</td>
<td><input type="checkbox" name="enable_mail_polling" value=1 <?php echo $config['enable_mail_polling']? 'checked="checked"': ''; ?> > Enable POP/IMAP polling
- <i class="help-tip icon-question-sign" href="#enable_email_poll"></i>
+ <i class="help-tip icon-question-sign" href="#email_polling"></i>
<input type="checkbox" name="enable_auto_cron" <?php echo $config['enable_auto_cron']?'checked="checked"':''; ?>>
Poll on auto-cron
@@ -99,22 +99,21 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<td width="180">Strip Quoted Reply:</td>
<td>
<input type="checkbox" name="strip_quoted_reply" <?php echo $config['strip_quoted_reply'] ? 'checked="checked"':''; ?>>
- <em>(depends on the reply separator tag set below)</em>
+ Enable <i class="help-tip icon-question-sign" href="#strip_quoted_reply"></i>
<font class="error"> <?php echo $errors['strip_quoted_reply']; ?></font>
</td>
</tr>
<tr>
<td width="180">Reply Separator Tag:</td>
<td><input type="text" name="reply_separator" value="<?php echo $config['reply_separator']; ?>">
- <font class="error"> <?php echo $errors['reply_separator']; ?></font>
+ <font class="error"> <?php echo $errors['reply_separator']; ?></font> <i class="help-tip icon-question-sign" href="#reply_separator_tag"></i>
</td>
</tr>
<tr>
<td width="180">Emailed Tickets Priority:</td>
<td>
- <input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> >
- <em>(Use email priority when available)</em>
- <i class="help-tip icon-question-sign" href="#use_email_priority"></i>
+ <input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> > Enable
+ <i class="help-tip icon-question-sign" href="#emailed_tickets_priority"></i>
</td>
</tr>
<tr>
@@ -128,7 +127,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<td><input type="checkbox" name="add_email_collabs" <?php
echo $config['add_email_collabs'] ? 'checked="checked"' : ''; ?>/>
Automatically add collaborators from email fields
- <i class="help-tip icon-question-sign" href="#add_email_collabs"></i>
+ <i class="help-tip icon-question-sign" href="#accept_email_collaborators"></i>
</tr>
<tr><th colspan=2><em><strong>Outgoing Emails</strong>: Default email only applies to outgoing emails without SMTP setting.</em></th></tr>
<tr><td width="180">Default Outgoing Email:</td>
diff --git a/include/staff/settings-kb.inc.php b/include/staff/settings-kb.inc.php
index 726c822f617e19bc4983cabcccbe19c9977f28d3..ed1a3b8d5ed473244104a9df1d06547fd863342b 100644
--- a/include/staff/settings-kb.inc.php
+++ b/include/staff/settings-kb.inc.php
@@ -20,7 +20,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<td>
<input type="checkbox" name="enable_kb" value="1" <?php echo $config['enable_kb']?'checked="checked"':''; ?>>
Enable Knowledge base <em>(Client interface)</em>
- <font class="error"> <?php echo $errors['enable_kb']; ?></font>
+ <font class="error"> <?php echo $errors['enable_kb']; ?></font> <i class="help-tip icon-question-sign" href="#knowledge_base_status"></i>
</td>
</tr>
<tr>
@@ -28,7 +28,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<td>
<input type="checkbox" name="enable_premade" value="1" <?php echo $config['enable_premade']?'checked="checked"':''; ?> >
Enable canned responses <em>(Available on ticket reply)</em>
- <font class="error"> <?php echo $errors['enable_premade']; ?></font>
+ <font class="error"> <?php echo $errors['enable_premade']; ?></font> <i class="help-tip icon-question-sign" href="#canned_responses"></i>
</td>
</tr>
</tbody>
diff --git a/include/staff/settings-pages.inc.php b/include/staff/settings-pages.inc.php
index 7b75501d55fe8d1d9706eda5bcfe91bab72ded64..bef09743f1ea2c45e9238f6e874645d07161b0f6 100644
--- a/include/staff/settings-pages.inc.php
+++ b/include/staff/settings-pages.inc.php
@@ -105,8 +105,7 @@ $pages = Page::getPages();
</td></tr>
<tr>
<th colspan="2">
- <em>Use a custom logo — Use a delete checkbox to
- remove the logo from the system</em>
+ <em>Use a custom logo <i class="help-tip icon-question-sign" href="#upload_a_new_logo"></i></em>
</th>
</tr>
<tr><td colspan="2">
diff --git a/include/staff/settings-system.inc.php b/include/staff/settings-system.inc.php
index 3156492fb8fe6de114d4e0290a83a7736026e8a1..77c80619b2ab17a9d8ab5b0aea1593c8b342e691 100644
--- a/include/staff/settings-system.inc.php
+++ b/include/staff/settings-system.inc.php
@@ -12,7 +12,7 @@ $gmtime = Misc::gmtime();
<tr>
<th colspan="2">
<h4>System Settings & Preferences</h4>
- <em><b>General Settings</b>: Offline mode will disable client interface and only allow admins to login to Staff Control Panel</em>
+ <em><b>General Settings</b> <i class="help-tip icon-question-sign" href="#general_settings"></i></em>
</th>
</tr>
</thead>
@@ -21,8 +21,8 @@ $gmtime = Misc::gmtime();
<tr>
<td width="220" class="required">Helpdesk Status:</td>
<td>
- <input type="radio" name="isonline" value="1" <?php echo $config['isonline']?'checked="checked"':''; ?> /><b>Online</b> (Active)
- <input type="radio" name="isonline" value="0" <?php echo !$config['isonline']?'checked="checked"':''; ?> /><b>Offline</b> (Disabled)
+ <label><input type="radio" name="isonline" value="1" <?php echo $config['isonline']?'checked="checked"':''; ?> /> <b>Online</b> </label>
+ <label><input type="radio" name="isonline" value="0" <?php echo !$config['isonline']?'checked="checked"':''; ?> /> <b>Offline</b></label>
<font class="error"> <?php echo $config['isoffline']?'osTicket offline':''; ?></font>
<i class="help-tip icon-question-sign" href="#helpdesk_status"></i>
</td>
@@ -39,7 +39,7 @@ $gmtime = Misc::gmtime();
<td width="220" class="required">Helpdesk Name/Title:</td>
<td><input type="text" size="40" name="helpdesk_title" value="<?php echo $config['helpdesk_title']; ?>">
<font class="error">* <?php echo $errors['helpdesk_title']; ?></font>
- <i class="help-tip icon-question-sign" href="#helpdesk_name"></i>
+ <i class="help-tip icon-question-sign" href="#helpdesk_name_title"></i>
</td>
</tr>
<tr>
@@ -57,7 +57,7 @@ $gmtime = Misc::gmtime();
}
} ?>
</select> <font class="error">* <?php echo $errors['default_dept_id']; ?></font>
- <i class="help-tip icon-question-sign" href="#default_dept"></i>
+ <i class="help-tip icon-question-sign" href="#default_department"></i>
</td>
</tr>
@@ -72,7 +72,7 @@ $gmtime = Misc::gmtime();
<?php
} ?>
</select>
- <i class="help-tip icon-question-sign" href="#page_size"></i>
+ <i class="help-tip icon-question-sign" href="#default_page_size"></i>
</td>
</tr>
<tr>
@@ -85,7 +85,7 @@ $gmtime = Misc::gmtime();
<option value=1 <?php echo $config['log_level'] == 1 ? 'selected="selected"':''; ?>> ERROR</option>
</select>
<font class="error"> <?php echo $errors['log_level']; ?></font>
- <i class="help-tip icon-question-sign" href="#log_level"></i>
+ <i class="help-tip icon-question-sign" href="#default_log_level"></i>
</td>
</tr>
<tr>
@@ -115,13 +115,13 @@ $gmtime = Misc::gmtime();
?>><?php echo $desc; ?></option>
<?php } ?>
</select>
- <i class="help-tip icon-question-sign" href="#name_format"></i>
+ <i class="help-tip icon-question-sign" href="#default_name_formatting"></i>
</td>
</tr>
<tr>
<th colspan="2">
<em><b>Date and Time Options</b>
- <i class="help-tip icon-question-sign" href="#date_and_time"></i>
+ <i class="help-tip icon-question-sign" href="#date_time_options"></i>
</em>
</th>
</tr>
diff --git a/include/staff/settings-tickets.inc.php b/include/staff/settings-tickets.inc.php
index 796ffcdd1bca64af46cac9282d991aa2066dbbd5..d970bc95986088b1093764c2ca1b8188a6e13d8e 100644
--- a/include/staff/settings-tickets.inc.php
+++ b/include/staff/settings-tickets.inc.php
@@ -12,7 +12,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<tr>
<th colspan="2">
<h4>Ticket Settings</h4>
- <em>Global ticket settings and options.</em>
+ <em>Global ticket settings and options. <i class="help-tip icon-question-sign" href="#global_ticket_settings_options"></i></em>
</th>
</tr>
</thead>
@@ -22,7 +22,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<input type="radio" name="random_ticket_ids" value="0" <?php echo !$config['random_ticket_ids']?'checked="checked"':''; ?> />
Sequential
<input type="radio" name="random_ticket_ids" value="1" <?php echo $config['random_ticket_ids']?'checked="checked"':''; ?> />
- Random <em>(highly recommended)</em>
+ Random <em>(highly recommended)</em> <i class="help-tip icon-question-sign" href="#ticket_ids"></i>
</td>
</tr>
@@ -44,7 +44,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
}
?>
</select>
- <span class="error">* <?php echo $errors['default_sla_id']; ?></span>
+ <span class="error">* <?php echo $errors['default_sla_id']; ?></span> <i class="help-tip icon-question-sign" href="#default_sla"></i>
</td>
</tr>
<tr>
@@ -58,59 +58,56 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<?php
} ?>
</select>
- <span class="error">* <?php echo $errors['default_priority_id']; ?></span>
+ <span class="error">* <?php echo $errors['default_priority_id']; ?></span> <i class="help-tip icon-question-sign" href="#default_priority"></i>
</td>
</tr>
<tr>
<td>Maximum <b>Open</b> Tickets:</td>
<td>
<input type="text" name="max_open_tickets" size=4 value="<?php echo $config['max_open_tickets']; ?>">
- per email/user. <em>(Helps with spam and email flood control - enter 0 for unlimited)</em>
+ per email/user. <i class="help-tip icon-question-sign" href="#maximum_open_tickets"></i>
</td>
</tr>
<tr>
- <td>Ticket Auto-lock Time:</td>
+ <td>Agent Collision Avoidance Duration:</td>
<td>
<input type="text" name="autolock_minutes" size=4 value="<?php echo $config['autolock_minutes']; ?>">
- <font class="error"><?php echo $errors['autolock_minutes']; ?></font>
- <em>(Minutes to lock a ticket on activity - enter 0 to disable locking)</em>
+ <font class="error"><?php echo $errors['autolock_minutes']; ?></font> minutes <i class="help-tip icon-question-sign" href="#agent_collision_avoidance"></i>
</td>
</tr>
<tr>
<td>Human Verification:</td>
<td>
<input type="checkbox" name="enable_captcha" <?php echo $config['enable_captcha']?'checked="checked"':''; ?>>
- Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em> <font class="error"> <?php echo $errors['enable_captcha']; ?></font><br/>
+ Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em> <font class="error"> <?php echo $errors['enable_captcha']; ?></font> <i class="help-tip icon-question-sign" href="#human_verification"></i>
</td>
</tr>
<tr>
<td>Claim Tickets:</td>
<td>
<input type="checkbox" name="auto_claim_tickets" <?php echo $config['auto_claim_tickets']?'checked="checked"':''; ?>>
- Auto-assign unassigned tickets on response
- <!-- Help Tip:
- Reopened tickets are always assigned to the last respondent -->
+ Enable <i class="help-tip icon-question-sign" href="#claim_tickets"></i>
</td>
</tr>
<tr>
<td>Assigned Tickets:</td>
<td>
<input type="checkbox" name="show_assigned_tickets" <?php echo $config['show_assigned_tickets']?'checked="checked"':''; ?>>
- Show assigned tickets on open queue.
+ Show assigned tickets on open queue. <i class="help-tip icon-question-sign" href="#assigned_tickets"></i>
</td>
</tr>
<tr>
<td>Answered Tickets:</td>
<td>
<input type="checkbox" name="show_answered_tickets" <?php echo $config['show_answered_tickets']?'checked="checked"':''; ?>>
- Show answered tickets on open queue.
+ Show answered tickets on open queue. <i class="help-tip icon-question-sign" href="#answered_tickets"></i>
</td>
</tr>
<tr>
<td>Staff Identity Masking:</td>
<td>
<input type="checkbox" name="hide_staff_name" <?php echo $config['hide_staff_name']?'checked="checked"':''; ?>>
- Hide staff's name on responses.
+ Hide staff's name on responses. <i class="help-tip icon-question-sign" href="#staff_identity_masking"></i>
</td>
</tr>
<tr>
@@ -118,7 +115,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<td>
<input type="checkbox" name="enable_html_thread" <?php
echo $config['enable_html_thread']?'checked="checked"':''; ?>>
- Enable rich text in ticket thread and autoresponse emails
+ Enable rich text in ticket thread and autoresponse emails. <i class="help-tip icon-question-sign" href="#enable_html_ticket_thread"></i>
</td>
</tr>
<tr>
@@ -231,7 +228,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<tr>
<td width="180">Ticket Response Files:</td>
<td>
- <input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked="checked"':''; ?> >Email attachments to the user
+ <input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked="checked"':''; ?> >Email attachments to the user <i class="help-tip icon-question-sign" href="#ticket_response_files"></i>
</td>
</tr>
<?php if (($bks = FileStorageBackend::allRegistered())
diff --git a/include/staff/slaplan.inc.php b/include/staff/slaplan.inc.php
index 0aac8b778005cc61644f57f39fe77e4d07fcee7c..899e11a0a39356e0bbddd18dea047e319635fe1c 100644
--- a/include/staff/slaplan.inc.php
+++ b/include/staff/slaplan.inc.php
@@ -42,7 +42,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
- <span class="error">* <?php echo $errors['name']; ?></span>
+ <span class="error">* <?php echo $errors['name']; ?></span> <i class="help-tip icon-question-sign" href="#name"></i>
</td>
</tr>
<tr>
@@ -52,7 +52,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="text" size="10" name="grace_period" value="<?php echo $info['grace_period']; ?>">
<em>( in hours )</em>
- <span class="error">* <?php echo $errors['grace_period']; ?></span>
+ <span class="error">* <?php echo $errors['grace_period']; ?></span> <i class="help-tip icon-question-sign" href="#grace_period"></i>
</td>
</tr>
<tr>
@@ -71,7 +71,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="enable_priority_escalation" value="1" <?php echo $info['enable_priority_escalation']?'checked="checked"':''; ?> >
- <strong>Enable</strong> priority escalation on overdue tickets.
+ <strong>Enable</strong> priority escalation on overdue tickets. <i class="help-tip icon-question-sign" href="#priority_escalation"></i>
</td>
</tr>
<tr>
@@ -81,7 +81,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="checkbox" name="transient" value="1" <?php echo $info['transient']?'checked="checked"':''; ?> >
SLA can be overridden on ticket transfer or help topic
- change
+ change <i class="help-tip icon-question-sign" href="#transient"></i>
</td>
</tr>
<tr>
@@ -96,7 +96,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<th colspan="2">
- <em><strong>Admin Notes</strong>: Internal notes. </em>
+ <em><strong>Admin Notes</strong>: Internal notes. <i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/staff.inc.php b/include/staff/staff.inc.php
index c40b2d56be54bc1c883c73de32c65094c4893bae..7591904973d21dca94c00562a399c108e0c849fa 100644
--- a/include/staff/staff.inc.php
+++ b/include/staff/staff.inc.php
@@ -54,7 +54,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="text" size="30" class="staff-username typeahead"
name="username" value="<?php echo $info['username']; ?>">
- <span class="error">* <?php echo $errors['username']; ?></span>
+ <span class="error">* <?php echo $errors['username']; ?></span> <i class="help-tip icon-question-sign" href="#username"></i>
</td>
</tr>
@@ -65,7 +65,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="text" size="30" name="firstname" class="auto first"
value="<?php echo $info['firstname']; ?>">
- <span class="error">* <?php echo $errors['firstname']; ?></span>
+ <span class="error">* <?php echo $errors['firstname']; ?></span> <i class="help-tip icon-question-sign" href="#first_name"></i>
</td>
</tr>
<tr>
@@ -75,7 +75,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="text" size="30" name="lastname" class="auto last"
value="<?php echo $info['lastname']; ?>">
- <span class="error">* <?php echo $errors['lastname']; ?></span>
+ <span class="error">* <?php echo $errors['lastname']; ?></span> <i class="help-tip icon-question-sign" href="#last_name"></i>
</td>
</tr>
<tr>
@@ -85,7 +85,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="text" size="30" name="email" class="auto email"
value="<?php echo $info['email']; ?>">
- <span class="error">* <?php echo $errors['email']; ?></span>
+ <span class="error">* <?php echo $errors['email']; ?></span> <i class="help-tip icon-question-sign" href="#email_address"></i>
</td>
</tr>
<tr>
@@ -122,13 +122,13 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
else if (sbk.val() == '' || sbk.val() == 'local')
$('#password-fields').show();
" />
- Send staff welcome email with account access link
+ <i class="help-tip icon-question-sign" href="#welcome_email"></i>
</td>
</tr>
<?php } ?>
<tr>
<th colspan="2">
- <em><strong>Authentication</strong>: <?php echo $passwd_text; ?> <span class="error"> <?php echo $errors['temppasswd']; ?></span></em>
+ <em><strong>Authentication</strong>: <?php echo $passwd_text; ?> <span class="error"> <?php echo $errors['temppasswd']; ?></span> <i class="help-tip icon-question-sign" href="#account_password"></i></em>
</th>
</tr>
<tr>
@@ -180,14 +180,14 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="change_passwd" value="0" <?php echo $info['change_passwd']?'checked="checked"':''; ?>>
- <strong>Force</strong> password change on next login.
+ <strong>Force</strong> password change on next login. <i class="help-tip icon-question-sign" href="#forced_password_change"></i>
</td>
</tr>
</tbody>
<tbody>
<tr>
<th colspan="2">
- <em><strong>Staff's Signature</strong>: Optional signature used on outgoing emails. <span class="error"> <?php echo $errors['signature']; ?></span></em>
+ <em><strong>Staff's Signature</strong>: Optional signature used on outgoing emails. <span class="error"> <?php echo $errors['signature']; ?></span> <i class="help-tip icon-question-sign" href="#agents_signature"></i></em>
</th>
</tr>
<tr>
@@ -220,7 +220,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><strong>Locked</strong>
- <span class="error"> <?php echo $errors['isactive']; ?></span>
+ <span class="error"> <?php echo $errors['isactive']; ?></span> <i class="help-tip icon-question-sign" href="#account_status"></i>
</td>
</tr>
<tr>
@@ -240,7 +240,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['group_id']; ?></span>
+ <span class="error">* <?php echo $errors['group_id']; ?></span> <i class="help-tip icon-question-sign" href="#assigned_group"></i>
</td>
</tr>
<tr>
@@ -260,7 +260,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['dept_id']; ?></span>
+ <span class="error">* <?php echo $errors['dept_id']; ?></span> <i class="help-tip icon-question-sign" href="#primary_department"></i>
</td>
</tr>
<tr>
@@ -290,7 +290,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<td>
<input type="checkbox" name="daylight_saving" value="1" <?php echo $info['daylight_saving']?'checked="checked"':''; ?>>
Observe daylight saving
- <em>(Current Time: <strong><?php echo Format::date($cfg->getDateTimeFormat(),Misc::gmtime(),$info['tz_offset'],$info['daylight_saving']); ?></strong>)</em>
+ <em>(Current Time: <strong><?php echo Format::date($cfg->getDateTimeFormat(),Misc::gmtime(),$info['tz_offset'],$info['daylight_saving']); ?></strong>) <i class="help-tip icon-question-sign" href="#daylight_saving"></i></em>
</td>
</tr>
<tr>
@@ -298,7 +298,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
Limited Access:
</td>
<td>
- <input type="checkbox" name="assigned_only" value="1" <?php echo $info['assigned_only']?'checked="checked"':''; ?>>Limit ticket access to ONLY assigned tickets.
+ <input type="checkbox" name="assigned_only" value="1" <?php echo $info['assigned_only']?'checked="checked"':''; ?>>Limit ticket access to ONLY assigned tickets. <i class="help-tip icon-question-sign" href="#limited_access"></i>
</td>
</tr>
<tr>
@@ -306,7 +306,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
Directory Listing:
</td>
<td>
- <input type="checkbox" name="isvisible" value="1" <?php echo $info['isvisible']?'checked="checked"':''; ?>>Show the user on staff's directory
+ <input type="checkbox" name="isvisible" value="1" <?php echo $info['isvisible']?'checked="checked"':''; ?>> Make Visible in the Staff Directory <i class="help-tip icon-question-sign" href="#directory_listing"></i>
</td>
</tr>
<tr>
@@ -315,7 +315,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="checkbox" name="onvacation" value="1" <?php echo $info['onvacation']?'checked="checked"':''; ?>>
- Staff on vacation mode. (<i>No ticket assignment or alerts</i>)
+ Change Status to Vacation Mode <i class="help-tip icon-question-sign" href="#vacation_mode"></i>
</td>
</tr>
<?php
@@ -336,7 +336,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
} ?>
<tr>
<th colspan="2">
- <em><strong>Admin Notes</strong>: Internal notes viewable by all admins. </em>
+ <em><strong>Admin Notes</strong> <i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/syslogs.inc.php b/include/staff/syslogs.inc.php
index 34c09a50f52dd8de2c3ec875651c46bbfb92dabb..13cb38cf8e52f97978f7cb5dbaf8446a36916231 100644
--- a/include/staff/syslogs.inc.php
+++ b/include/staff/syslogs.inc.php
@@ -83,16 +83,16 @@ else
$showing='No logs found!';
?>
-<h2>System Logs</h2>
+<h2>System Logs <i class="help-tip icon-question-sign" href="#system_logs"></i></h2>
<div id='filter' >
<form action="logs.php" method="get">
<div style="padding-left:2px;">
- <b>Date Span</b>:
+ <b>Date Span</b> <i class="help-tip icon-question-sign" href="#date_span"></i>
From <input class="dp" id="sd" size=15 name="startDate" value="<?php echo Format::htmlchars($_REQUEST['startDate']); ?>" autocomplete=OFF>
to
<input class="dp" id="ed" size=15 name="endDate" value="<?php echo Format::htmlchars($_REQUEST['endDate']); ?>" autocomplete=OFF>
- Type:
+ Type <i class="help-tip icon-question-sign" href="#type"></i>
<select name='type'>
<option value="" selected>All</option>
<option value="Error" <?php echo ($type=='Error')?'selected="selected"':''; ?>>Errors</option>
diff --git a/include/staff/template.inc.php b/include/staff/template.inc.php
index 84e7704cd6799a4c598e57243e1bfecbdbe8563d..41a7c1b90c140bea8edf4706f629391c4d6c17ac 100644
--- a/include/staff/template.inc.php
+++ b/include/staff/template.inc.php
@@ -50,9 +50,10 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
Status:
</td>
<td>
- <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
- <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
- <span class="error">* <?php echo $errors['isactive']; ?></span>
+ <label><input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong> Active</strong></label>
+
+ <label><input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>> Disabled</label>
+ <span class="error">* <?php echo $errors['isactive']; ?></span> <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<?php
@@ -140,14 +141,14 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['tpl_id']; ?></span>
- <em>(select an existing template to copy and edit it thereafter)</em>
+ <span class="error">* <?php echo $errors['tpl_id']; ?></span><i class="help-tip icon-question-sign" href="#template_to_clone"></i>
+ <em>Select an existing template to copy and edit thereafter.</em>
</td>
</tr>
<?php } ?>
<tr>
<th colspan="2">
- <em><strong>Admin Notes</strong>: Internal notes. </em>
+ <em><strong>Admin Notes </strong>: Internal notes. <i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
</th>
</tr>
<tr>
diff --git a/include/staff/templates/dynamic-form.tmpl.php b/include/staff/templates/dynamic-form.tmpl.php
index aaaf1bf696bd2481f2280ce707064ec5da621ea2..d44d3062b27cdbb497f2242dec90ba2eb1e2e709 100644
--- a/include/staff/templates/dynamic-form.tmpl.php
+++ b/include/staff/templates/dynamic-form.tmpl.php
@@ -6,8 +6,10 @@ if (isset($options['entry']) && $options['mode'] == 'edit'
&& ($_POST['forms'] && !in_array($options['entry']->getId(), $_POST['forms']))
)
return;
-?>
+
+if (isset($options['entry']) && $options['mode'] == 'edit') { ?>
<tbody>
+<?php } ?>
<tr><td style="width:<?php echo $options['width'] ?: 150;?>px;"></td><td></td></tr>
<?php
// Keep up with the entry id in a hidden field to decide what to add and
@@ -79,5 +81,7 @@ if (isset($options['entry']) && $options['mode'] == 'edit') { ?>
<?php } ?>
</div></td>
</tr>
- <?php } ?>
+ <?php }
+if (isset($options['entry']) && $options['mode'] == 'edit') { ?>
</tbody>
+<?php } ?>
diff --git a/include/staff/templates/org-lookup.tmpl.php b/include/staff/templates/org-lookup.tmpl.php
index a7c82f5daa4f40149b2bd802df2eb3cb8b7374ee..370310dd13e217f038927e83d55190cf687a6bbb 100644
--- a/include/staff/templates/org-lookup.tmpl.php
+++ b/include/staff/templates/org-lookup.tmpl.php
@@ -3,9 +3,9 @@
if (!$info['title'])
$info['title'] = 'Organization Lookup';
-$msg_info = 'Search existing organizations or add a new one';
+$msg_info = 'Search existing organizations or add a new one.';
if ($info['search'] === false)
- $msg_info = 'Complete the form below to add a new organization';
+ $msg_info = 'Complete the form below to add a new organization.';
?>
<div id="the-lookup-form">
diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
index a03ebdbf4d9b237edf1f9b60981f76efa646404d..b63d16a31c4ec0028bf1533614e32e3b3522e579 100644
--- a/include/staff/tickets.inc.php
+++ b/include/staff/tickets.inc.php
@@ -298,7 +298,7 @@ if ($results) {
<td><input type="text" id="basic-ticket-search" name="query" size=30 value="<?php echo Format::htmlchars($_REQUEST['query']); ?>"
autocomplete="off" autocorrect="off" autocapitalize="off"></td>
<td><input type="submit" name="basic_search" class="button" value="Search"></td>
- <td> <a href="#" id="go-advanced">[advanced]</a></td>
+ <td> <a href="#" id="go-advanced">[advanced]</a> <i class="help-tip icon-question-sign" href="#advanced"></i></td>
</tr>
</table>
</form>
@@ -466,7 +466,7 @@ if ($results) {
if($num>0){ //if we actually had any tickets returned.
echo '<div> Page:'.$pageNav->getPageLinks().' ';
echo '<a class="export-csv no-pjax" href="?a=export&h='
- .$hash.'&status='.$_REQUEST['status'] .'">Export</a></div>';
+ .$hash.'&status='.$_REQUEST['status'] .'">Export</a> <i class="help-tip icon-question-sign" href="#export"></i></div>';
?>
<?php
if($thisstaff->canManageTickets()) { ?>
diff --git a/scp/apikeys.php b/scp/apikeys.php
index e729d277dacda99e8654daebb88d99806832b87e..9f511ecda98a261651a7a2695382138357cdbef1 100644
--- a/scp/apikeys.php
+++ b/scp/apikeys.php
@@ -94,10 +94,16 @@ if($_POST){
}
$page='apikeys.inc.php';
-if($api || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
- $page='apikey.inc.php';
+$tip_namespace = 'manage.api_keys';
+
+if($api || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
+ $page = 'apikey.inc.php';
+ $tip_namespace = 'manage.addnew_api';
+}
$nav->setTabActive('manage');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/banlist.php b/scp/banlist.php
index b517a6f55bf9938bd2c9edb2a17be338a0dd1200..f2ec48446d0db70566e6c03db6dc629e38e922ad 100644
--- a/scp/banlist.php
+++ b/scp/banlist.php
@@ -17,11 +17,11 @@ require('admin.inc.php');
include_once(INCLUDE_DIR.'class.banlist.php');
/* Get the system ban list filter */
-if(!($filter=Banlist::getFilter()))
+if(!($filter=Banlist::getFilter()))
$warn = 'System ban list is empty.';
elseif(!$filter->isActive())
- $warn = 'SYSTEM BAN LIST filter is <b>DISABLED</b> - <a href="filters.php">enable here</a>.';
-
+ $warn = 'SYSTEM BAN LIST filter is <b>DISABLED</b> - <a href="filters.php">enable here</a>.';
+
$rule=null; //ban rule obj.
if($filter && $_REQUEST['id'] && !($rule=$filter->getRule($_REQUEST['id'])))
$errors['err'] = 'Unknown or invalid ban list ID #';
@@ -106,7 +106,7 @@ if($_POST && !$errors && $filter){
$warn = "$i of $count selected emails deleted from banlist";
elseif(!$errors['err'])
$errors['err'] = 'Unable to delete selected emails';
-
+
break;
default:
$errors['err'] = 'Unknown action - get technical help';
@@ -120,10 +120,15 @@ if($_POST && !$errors && $filter){
}
$page='banlist.inc.php';
-if(!$filter || ($rule || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))))
+$tip_namespace = 'emails.banlist';
+if(!$filter || ($rule || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))) {
$page='banrule.inc.php';
+ $tip_namespace = 'emails.manage_banlist';
+}
$nav->setTabActive('emails');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/canned.php b/scp/canned.php
index 262c5f4893109ca0f4d26b703aaca249645b1a8d..b567b0ea6f9790cb106a2a1de5c5225219046af4 100644
--- a/scp/canned.php
+++ b/scp/canned.php
@@ -147,10 +147,15 @@ if($_POST && $thisstaff->canManageCannedResponses()) {
}
$page='cannedresponses.inc.php';
-if($canned || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'knowledgebase.canned_responses';
+if($canned || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='cannedresponse.inc.php';
+ $tip_namespace = 'knowledgebase.addnew_canned_response';
+}
$nav->setTabActive('kbase');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/categories.php b/scp/categories.php
index 9598f0da6bb4d6545633e359c82f7dff37e4e768..d6b66f485b91feb7cf5c3273a7e6d8566e23fe5d 100644
--- a/scp/categories.php
+++ b/scp/categories.php
@@ -55,7 +55,7 @@ if($_POST){
case 'make_public':
$sql='UPDATE '.FAQ_CATEGORY_TABLE.' SET ispublic=1 '
.' WHERE category_id IN ('.implode(',', db_input($_POST['ids'])).')';
-
+
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = 'Selected categories made PUBLIC';
@@ -104,10 +104,15 @@ if($_POST){
}
$page='categories.inc.php';
-if($category || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'knowledgebase.categories';
+if($category || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='category.inc.php';
+ $tip_namespace = 'knowledgebase.addnew_category';
+}
$nav->setTabActive('kbase');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/css/scp.css b/scp/css/scp.css
index 3d73c45cd2b5fbf3ec04d6dba2185b5104105589..416ee3850dbae1dce7c7c07eab6f32a07656a92d 100644
--- a/scp/css/scp.css
+++ b/scp/css/scp.css
@@ -550,8 +550,10 @@ a.print {
border-right:1px solid #ddd;
}
-.form_table td:not(:empty) {
+.form_table td {
border-bottom:1px solid #ddd;
+}
+.form_table td:not(:empty) {
height: 20px;
}
@@ -1114,10 +1116,27 @@ ul.tabs li a.active {
i.help-tip {
vertical-align: inherit;
color: #aaa;
+ opacity: 0.8;
}
i.help-tip:hover {
- color: black;
+ color: orange !important;
cursor: pointer;
+ opacity: 1;
+}
+
+caption > i.help-tip {
+ color: white;
+ opacity: 0.2;
+}
+caption:hover > i.help-tip {
+ color: orange;
+ color: #ffc20f;
+ opacity: 1;
+}
+
+h2 > i.help-tip {
+ vertical-align: baseline;
+ font-size: 11pt;
}
/* Knowledgebase */
@@ -1751,3 +1770,21 @@ table.custom-info tr {
table.custom-info td {
border-bottom: 1px dotted rgba(0,0,0,0.3);
}
+
+.doc-desc-title {
+ font-weight: bold;
+ text-transform: capitalize;
+}
+.doc-desc-opt {
+ font-style: italic;
+}
+
+.form_table tr:hover i.help-tip {
+ opacity: 1;
+ color: #ffc20f;
+}
+
+.form_table tr i.help-tip {
+ opacity: 0.2;
+ margin-left: 5px;
+}
diff --git a/scp/dashboard.php b/scp/dashboard.php
index 75717dfec0b9232b67a4d34a20da7f272cc49cc0..ab930683e132fdd64befdbfa90cf237217470c7a 100644
--- a/scp/dashboard.php
+++ b/scp/dashboard.php
@@ -15,6 +15,8 @@
**********************************************************************/
require('staff.inc.php');
$nav->setTabActive('dashboard');
+$ost->addExtraHeader('<meta name="tip-namespace" content="dashboard.dashboard" />',
+ "$('#content').data('tipNamespace', 'dashboard.dashboard');");
require(STAFFINC_DIR.'header.inc.php');
?>
@@ -28,11 +30,11 @@ require(STAFFINC_DIR.'header.inc.php');
<link rel="stylesheet" type="text/css" href="css/bootstrap.css"/>
<link rel="stylesheet" type="text/css" href="css/dashboard.css"/>
-<h2>Ticket Activity</h2>
+<h2>Ticket Activity <i class="help-tip icon-question-sign" href="#ticket_activity"></i></h2>
<p>Select the starting time and period for the system activity graph</p>
<form class="well form-inline" id="timeframe-form">
<label>
- Report timeframe:
+ <i class="help-tip icon-question-sign" href="#report_timeframe"></i> Report timeframe:
<input type="text" class="dp input-medium search-query"
name="start" placeholder="Last month"/>
</label>
@@ -56,7 +58,7 @@ require(STAFFINC_DIR.'header.inc.php');
</div>
<hr/>
-<h2>Statistics</h2>
+<h2>Statistics <i class="help-tip icon-question-sign" href="#statistics"></i></h2>
<p>Statistics of tickets organized by department, help topic, and staff.</p>
<ul class="nav nav-tabs" id="tabular-navigation"></ul>
diff --git a/scp/departments.php b/scp/departments.php
index e0fdf4f747b226aa6ca4053e50e0f18f44386300..b1b4dbdce637a6e5bab4b8511dd8538448cae4a4 100644
--- a/scp/departments.php
+++ b/scp/departments.php
@@ -103,10 +103,15 @@ if($_POST){
}
$page='departments.inc.php';
-if($dept || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'staff.departments';
+if($dept || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='department.inc.php';
+ $tip_namespace = 'staff.addnew_department';
+}
$nav->setTabActive('staff');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/directory.php b/scp/directory.php
index a87dd0ac07bee43bf0be365592ca07213f174a75..a5717f6de3d4a3f62caaddd39967b44312e3be68 100644
--- a/scp/directory.php
+++ b/scp/directory.php
@@ -16,6 +16,8 @@
require('staff.inc.php');
$page='directory.inc.php';
$nav->setTabActive('dashboard');
+$ost->addExtraHeader('<meta name="tip-namespace" content="dashboard.staff_directory" />',
+ "$('#content').data('tipNamespace', 'dashboard.staff_directory');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/emails.php b/scp/emails.php
index 7a3051ea09fe04e41ff4bcedfd867ae0ac4d06b1..e577044217e385e8a64c5d4b8630286c8697b329 100644
--- a/scp/emails.php
+++ b/scp/emails.php
@@ -65,7 +65,7 @@ if($_POST){
$warn = "$i of $count selected emails deleted";
elseif(!$errors['err'])
$errors['err'] = 'Unable to delete selected emails';
-
+
} else {
$errors['err'] = 'Unknown action - get technical help';
}
@@ -78,10 +78,15 @@ if($_POST){
}
$page='emails.inc.php';
-if($email || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'emails.emails';
+if($email || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='email.inc.php';
+ $tip_namespace = 'emails.addnew_email';
+}
$nav->setTabActive('emails');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/emailtest.php b/scp/emailtest.php
index 83a896020fde2760d30618f23e96c0d17b27618d..6941944246f31cd824dc96dd8f9c3308cec26dc0 100644
--- a/scp/emailtest.php
+++ b/scp/emailtest.php
@@ -2,7 +2,7 @@
/*********************************************************************
emailtest.php
- Email Diagnostic
+ Email Diagnostic
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
@@ -49,6 +49,8 @@ if($_POST){
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
$nav->setTabActive('emails');
+$ost->addExtraHeader('<meta name="tip-namespace" content="emails.diagnostic" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
?>
<form action="emailtest.php" method="post" id="save">
@@ -59,7 +61,7 @@ require(STAFFINC_DIR.'header.inc.php');
<thead>
<tr>
<th colspan="2">
- <em>Emails delivery depends on your server settings (php.ini) and/or email SMTP configuration.</em>
+ <em>Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established. <i class="help-tip icon-question-sign" href="#test_outgoing_email"></i></em>
</th>
</tr>
</thead>
diff --git a/scp/faq.php b/scp/faq.php
index 75b7356e44114759ca1acc4a05f12c6ba58a27ad..8adbe88370f8b9ccc000507779ae9c6cab436694 100644
--- a/scp/faq.php
+++ b/scp/faq.php
@@ -94,12 +94,16 @@ if($faq) {
$inc='faq-view.inc.php';
if($_REQUEST['a']=='edit' && $thisstaff->canManageFAQ())
$inc='faq.inc.php';
+ $tip_namespace = 'knowledgebase.addnew_faq';
}elseif($_REQUEST['a']=='add' && $thisstaff->canManageFAQ()) {
$inc='faq.inc.php';
+ $tip_namespace = 'knowledgebase.addnew_faq';
} elseif($category && $_REQUEST['a']!='search') {
$inc='faq-category.inc.php';
}
$nav->setTabActive('kbase');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/filters.php b/scp/filters.php
index dacca25cfceaaaf2a1f6cdcb07acab0b41c5d594..8a5209016505c7e0dde9da23f2dc357f5fd09ca9 100644
--- a/scp/filters.php
+++ b/scp/filters.php
@@ -79,7 +79,7 @@ if($_POST){
if(($f=Filter::lookup($v)) && !$f->isSystemBanlist() && $f->delete())
$i++;
}
-
+
if($i && $i==$count)
$msg = 'Selected filters deleted successfully';
elseif($i>0)
@@ -99,10 +99,15 @@ if($_POST){
}
$page='filters.inc.php';
-if($filter || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'manage.ticket_filters';
+if($filter || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='filter.inc.php';
+ $tip_namespace = 'manage.addnew_filter';
+}
$nav->setTabActive('manage');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/groups.php b/scp/groups.php
index 4fb4a7167e7cfdd2c6644a75a8c6edfdda0c4ad9..a2730a58d638e556806208a71913954d110143c3 100644
--- a/scp/groups.php
+++ b/scp/groups.php
@@ -74,7 +74,7 @@ if($_POST){
foreach($_POST['ids'] as $k=>$v) {
if(($g=Group::lookup($v)) && $g->delete())
$i++;
- }
+ }
if($i && $i==$count)
$msg = 'Selected groups deleted successfully';
@@ -95,10 +95,15 @@ if($_POST){
}
$page='groups.inc.php';
-if($group || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'staff.groups';
+if($group || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='group.inc.php';
+ $tip_namespace = 'staff.addnew_groups';
+}
$nav->setTabActive('staff');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/helptopics.php b/scp/helptopics.php
index 9f34fab9e848a01f36928a266cc6b69d2cb09d09..228ddff21f88f1d3ec79e6e394a6607c4d903341 100644
--- a/scp/helptopics.php
+++ b/scp/helptopics.php
@@ -50,7 +50,7 @@ if($_POST){
case 'enable':
$sql='UPDATE '.TOPIC_TABLE.' SET isactive=1 '
.' WHERE topic_id IN ('.implode(',', db_input($_POST['ids'])).')';
-
+
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = 'Selected help topics enabled';
@@ -102,10 +102,15 @@ if($_POST){
}
$page='helptopics.inc.php';
-if($topic || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'manage.help_topics';
+if($topic || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='helptopic.inc.php';
+ $tip_namespace = 'manage.addnew_help_topic';
+}
$nav->setTabActive('manage');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/kb.php b/scp/kb.php
index 4f2bc33518fd0df9f62018ef14c9e325f33ce96e..4b083c0558f195c6241fd8e5bea4f1a8e027e2db 100644
--- a/scp/kb.php
+++ b/scp/kb.php
@@ -2,7 +2,7 @@
/*********************************************************************
kb.php
- Knowlegebase
+ Knowlegebase
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
@@ -24,6 +24,8 @@ if($category && $_REQUEST['a']!='search') {
$inc='faq-category.inc.php';
}
$nav->setTabActive('kbase');
+$ost->addExtraHeader('<meta name="tip-namespace" content="knowledgebase.faqs" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/lists.php b/scp/lists.php
index 17f36d18bb2fbe7ca6df5615e50071967e1e03f4..479ea804620e0495897ac4cfb67a3eb59a2a5164 100644
--- a/scp/lists.php
+++ b/scp/lists.php
@@ -179,8 +179,11 @@ if($_POST) {
}
$page='dynamic-lists.inc.php';
-if($list || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+if($list || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='dynamic-list.inc.php';
+ $ost->addExtraHeader('<meta name="tip-namespace" content="manage.addnew_custom_list" />',
+ "$('#content').data('tipNamespace', 'manage.addnew_custom_list');");
+}
$nav->setTabActive('manage');
require(STAFFINC_DIR.'header.inc.php');
diff --git a/scp/logs.php b/scp/logs.php
index 09c831545f5744bf9928fa74a03f42d2e8b6322f..2931cd9c1f6453dc9002c1db69e92f64e8eef210 100644
--- a/scp/logs.php
+++ b/scp/logs.php
@@ -46,6 +46,8 @@ if($_POST){
$page='syslogs.inc.php';
$nav->setTabActive('dashboard');
+$ost->addExtraHeader('<meta name="tip-namespace" content="dashboard.system_logs" />',
+ "$('#content').data('tipNamespace', 'dashboard.system_logs');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/pages.php b/scp/pages.php
index 87b260d2371b259162a95b980b610e8d2e035799..91bd9173304010e68f0214869f0f2314bcd7bb91 100644
--- a/scp/pages.php
+++ b/scp/pages.php
@@ -114,10 +114,15 @@ if($_POST) {
}
$inc='pages.inc.php';
-if($page || $_REQUEST['a']=='add')
+$tip_namespace = 'manage.pages';
+if($page || $_REQUEST['a']=='add') {
$inc='page.inc.php';
+ $tip_namespace = 'manage.addnew_page';
+}
$nav->setTabActive('manage');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/profile.php b/scp/profile.php
index 31ffecae5556297abe674f0f52dc8f05ecfb313a..27ed0b41425184ebc363e9c1019c63cedc7238c1 100644
--- a/scp/profile.php
+++ b/scp/profile.php
@@ -41,6 +41,8 @@ elseif($thisstaff->onVacation() && !$warn)
$inc='profile.inc.php';
$nav->setTabActive('dashboard');
+$ost->addExtraHeader('<meta name="tip-namespace" content="dashboard.my_profile" />',
+ "$('#content').data('tipNamespace', 'dashboard.my_profile');");
require_once(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/slas.php b/scp/slas.php
index 072b27792f8a8635479f6a4cf50fddbe01fad4eb..03368fbaabea19a1aace6acac893219e782e516b 100644
--- a/scp/slas.php
+++ b/scp/slas.php
@@ -48,7 +48,7 @@ if($_POST){
case 'enable':
$sql='UPDATE '.SLA_TABLE.' SET isactive=1 '
.' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
-
+
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = 'Selected SLA plans enabled';
@@ -96,8 +96,11 @@ if($_POST){
}
$page='slaplans.inc.php';
-if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='slaplan.inc.php';
+ $ost->addExtraHeader('<meta name="tip-namespace" content="manage.addnew_sla_plan" />',
+ "$('#content').data('tipNamespace', 'manage.addnew_sla_plan');");
+}
$nav->setTabActive('manage');
require(STAFFINC_DIR.'header.inc.php');
diff --git a/scp/staff.php b/scp/staff.php
index 9a134e7e6376f9b0f99873b961e7ed44befabc94..ae2f8e24053a417b413e43fe4ffefd7f3ecbaffd 100644
--- a/scp/staff.php
+++ b/scp/staff.php
@@ -87,7 +87,7 @@ if($_POST){
default:
$errors['err'] = 'Unknown action. Get technical help!';
}
-
+
}
break;
default:
@@ -97,10 +97,15 @@ if($_POST){
}
$page='staffmembers.inc.php';
-if($staff || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'staff.agents';
+if($staff || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='staff.inc.php';
+ $tip_namespace = 'staff.addnew_staff';
+}
$nav->setTabActive('staff');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/teams.php b/scp/teams.php
index ce877bea58484510c7c1ce5e7b53ce5ca2af4cf1..98cb82b898ebdad185cd24289f11a53553672e28 100644
--- a/scp/teams.php
+++ b/scp/teams.php
@@ -93,10 +93,15 @@ if($_POST){
}
$page='teams.inc.php';
-if($team || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+$tip_namespace = 'staff.teams';
+if($team || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='team.inc.php';
+ $tip_namespace = 'staff.team_form';
+}
$nav->setTabActive('staff');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/templates.php b/scp/templates.php
index a475e5dca68d377b2bee15d77806ca302c939071..79b0a01e6ac818e22ea3b3215e55c4f68b5f04f7 100644
--- a/scp/templates.php
+++ b/scp/templates.php
@@ -132,15 +132,19 @@ if($_POST){
}
$page='templates.inc.php';
+$tip_namespace = 'email.templates';
if($template && !strcasecmp($_REQUEST['a'],'manage')){
$page='tpl.inc.php';
}elseif($template && !strcasecmp($_REQUEST['a'],'implement')){
$page='tpl.inc.php';
}elseif($template || !strcasecmp($_REQUEST['a'],'add')){
$page='template.inc.php';
+ $tip_namespace = 'emails.email_template_form';
}
$nav->setTabActive('emails');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
+ "$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/tickets.php b/scp/tickets.php
index 6e55a4938efe3ca7bf7989f572a85e9b04374f2f..81f9984acac5cf3827a0f23a31a5640b36b38648 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -622,6 +622,8 @@ if($ticket) {
}
$ost->addExtraHeader('<script type="text/javascript" src="js/ticket.js"></script>');
+$ost->addExtraHeader('<meta name="tip-namespace" content="tickets.open" />',
+ "$('#content').data('tipNamespace', 'tickets.open');");
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);