From a2954699c37a8b29895f97feee50de2d337a1a75 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 6 Mar 2013 13:08:14 -0500
Subject: [PATCH] Remove SLA when overdue flag is cleared AND est. duedate is
in the past. Only managers can manually clear overdue tickets.
---
include/class.ticket.php | 7 +++++++
1 file changed, 7 insertions(+)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 0c2d221ad..df6459004 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -1097,11 +1097,18 @@ class Ticket {
if(!$this->isOverdue())
return true;
+ //NOTE: Previously logged overdue event is NOT annuled.
+
$sql='UPDATE '.TICKET_TABLE.' SET isoverdue=0, updated=NOW() ';
+
//clear due date if it's in the past
if($this->getDueDate() && strtotime($this->getDueDate())<=time())
$sql.=', duedate=NULL';
+ //Clear SLA if est. due date is in the past
+ if($this->getSLADueDate() && strtotime($this->getSLADueDate())<=time())
+ $sql.=', sla_id=0 ';
+
$sql.=' WHERE ticket_id='.db_input($this->getId());
return (db_query($sql) && db_affected_rows());
--
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