From a08de3be6d651bf4c963814d0d4771094cd45713 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Thu, 10 Apr 2014 17:02:41 -0500
Subject: [PATCH] orgs: Auto add collaborators to new tickets
---
include/class.organization.php | 12 ++++++++++++
include/class.ticket.php | 22 ++++++++++++++++++++++
2 files changed, 34 insertions(+)
diff --git a/include/class.organization.php b/include/class.organization.php
index 908638685..5592aa95f 100644
--- a/include/class.organization.php
+++ b/include/class.organization.php
@@ -44,6 +44,18 @@ class OrganizationModel extends VerySimpleModel {
return $this->staff_id;
}
+ function autoAddCollabs() {
+ return $this->check(self::COLLAB_ALL_MEMBERS | self::COLLAB_PRIMARY_CONTACT);
+ }
+
+ function autoAddPrimaryContactsAsCollabs() {
+ return $this->check(self::COLLAB_PRIMARY_CONTACT);
+ }
+
+ function autoAddMembersAsCollabs() {
+ return $this->check(self::COLLAB_ALL_MEMBERS);
+ }
+
function getUpdateDate() {
return $this->updated;
}
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 57235d31b..663ecc57f 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2415,6 +2415,28 @@ class Ticket {
$dept = $ticket->getDept();
+ // Add organizational collaborators
+ if ($org && $org->autoAddCollabs()) {
+ $pris = $org->autoAddPrimaryContactsAsCollabs();
+ $members = $org->autoAddMembersAsCollabs();
+ $settings = array('isactive' => true);
+ $collabs = array();
+ foreach ($org->allMembers() as $u) {
+ if ($members || ($pris && $u->isPrimaryContact())) {
+ if ($c = $this->addCollaborator($u, $settings, $errors)) {
+ $collabs[] = (string) $c;
+ }
+ }
+ }
+ //TODO: Can collaborators add others?
+ if ($collabs) {
+ //TODO: Change EndUser to name of user.
+ $this->logNote(sprintf('Collaborators for %s organization added',
+ $org->getName()),
+ implode("<br>", $collabs), $org->getName(), false);
+ }
+ }
+
//post the message.
unset($vars['cannedattachments']); //Ticket::open() might have it set as part of open & respond.
$vars['title'] = $vars['subject']; //Use the initial subject as title of the post.
--
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