From 9e2e4bad8dca42ba174991ec36a8091b116860d3 Mon Sep 17 00:00:00 2001
From: Peter Rotich <protich@gmail.com>
Date: Fri, 23 Mar 2012 18:06:42 -0400
Subject: [PATCH] Client interface and related changes
---
assets/default/css/theme.css | 11 +-
attachment.php | 69 +++--------
client.inc.php | 4 +-
images/bg.gif | Bin 49 -> 0 bytes
images/fibres.png | Bin 8508 -> 0 bytes
images/home.gif | Bin 221 -> 0 bytes
images/icons/attachment.gif | Bin 235 -> 0 bytes
images/icons/refresh.gif | Bin 248 -> 0 bytes
images/icons/thread.gif | Bin 274 -> 0 bytes
images/icons/ticket.gif | Bin 210 -> 0 bytes
images/icons/ticket_source_email.gif | Bin 230 -> 0 bytes
images/icons/ticket_source_other.gif | Bin 210 -> 0 bytes
images/icons/ticket_source_phone.gif | Bin 228 -> 0 bytes
images/icons/ticket_source_web.gif | Bin 226 -> 0 bytes
images/lipsum.png | Bin 7419 -> 0 bytes
images/logo.png | Bin 6894 -> 0 bytes
images/logo2.jpg | Bin 11227 -> 0 bytes
images/logout.gif | Bin 338 -> 0 bytes
images/my_tickets.gif | Bin 126 -> 0 bytes
images/new_ticket.gif | Bin 120 -> 0 bytes
images/new_ticket_icon.jpg | Bin 22885 -> 0 bytes
images/poweredby.jpg | Bin 2858 -> 0 bytes
images/rainbow.png | Bin 17265 -> 0 bytes
images/refresh_btn.gif | Bin 929 -> 0 bytes
images/ticket_status.gif | Bin 123 -> 0 bytes
images/ticket_status_icon.jpg | Bin 22667 -> 0 bytes
images/verticalbar.jpg | Bin 20111 -> 0 bytes
images/view_closed_btn.gif | Bin 618 -> 0 bytes
images/view_open_btn.gif | Bin 578 -> 0 bytes
include/class.client.php | 89 +++++++++-----
include/class.config.php | 36 ++++--
include/class.faq.php | 2 +-
include/class.file.php | 1 +
include/class.filter.php | 2 +-
include/class.nav.php | 19 ++-
include/class.staff.php | 11 +-
include/class.ticket.php | 70 ++++++++---
include/class.topic.php | 4 +
include/client/header.inc.php | 10 +-
include/client/kb-category.inc.php | 23 ++--
include/client/knowledgebase.inc.php | 5 +-
include/client/open.inc.php | 89 +++++++++-----
include/client/tickets.inc.php | 172 +++++++++++++++++++++++++++
include/client/view.inc.php | 157 ++++++++++++++++++++++++
include/staff/tickets.inc.php | 6 +-
index.php | 9 +-
js/osticket.js | 80 +------------
login.php | 7 +-
open.php | 17 ++-
secure.inc.php | 2 +-
tickets.php | 71 ++++++-----
view.php | 17 +++
52 files changed, 672 insertions(+), 311 deletions(-)
delete mode 100644 images/bg.gif
delete mode 100644 images/fibres.png
delete mode 100644 images/home.gif
delete mode 100644 images/icons/attachment.gif
delete mode 100644 images/icons/refresh.gif
delete mode 100644 images/icons/thread.gif
delete mode 100644 images/icons/ticket.gif
delete mode 100644 images/icons/ticket_source_email.gif
delete mode 100644 images/icons/ticket_source_other.gif
delete mode 100644 images/icons/ticket_source_phone.gif
delete mode 100644 images/icons/ticket_source_web.gif
delete mode 100644 images/lipsum.png
delete mode 100644 images/logo.png
delete mode 100644 images/logo2.jpg
delete mode 100644 images/logout.gif
delete mode 100644 images/my_tickets.gif
delete mode 100644 images/new_ticket.gif
delete mode 100644 images/new_ticket_icon.jpg
delete mode 100644 images/poweredby.jpg
delete mode 100644 images/rainbow.png
delete mode 100644 images/refresh_btn.gif
delete mode 100644 images/ticket_status.gif
delete mode 100644 images/ticket_status_icon.jpg
delete mode 100644 images/verticalbar.jpg
delete mode 100644 images/view_closed_btn.gif
delete mode 100644 images/view_open_btn.gif
create mode 100644 include/client/tickets.inc.php
create mode 100644 include/client/view.inc.php
diff --git a/assets/default/css/theme.css b/assets/default/css/theme.css
index dde40189e..c6a6242df 100644
--- a/assets/default/css/theme.css
+++ b/assets/default/css/theme.css
@@ -495,7 +495,7 @@ body {
#ticketForm div.error label, #clientLogin div.error label {
color: #a00;
}
-#ticketForm p, #clientLogin p {
+#clientLogin p {
clear: both;
text-align: center;
}
@@ -646,7 +646,7 @@ a.refresh {
#ticketThread table th {
text-align: left;
border-bottom: 1px solid #aaa;
- font-size: 11pt;
+ font-size: 12px;
padding: 5px;
}
#ticketThread table td {
@@ -659,7 +659,7 @@ a.refresh {
background: #ddd;
}
#ticketThread .info {
- padding: 5px;
+ padding: 2px;
background: #f9f9f9;
border-top: 1px solid #ddd;
height: 16px;
@@ -667,16 +667,13 @@ a.refresh {
}
#ticketThread .info a {
display: inline-block;
- margin: 5px 20px 5px 0;
+ margin: 5px 10px 5px 0;
padding-left: 24px;
height: 16px;
line-height: 16px;
background-position: 0 50%;
background-repeat: no-repeat;
}
-#ticketThread .info .pdf {
- background-image: url('../images/filetypes/pdf.png?1319636863');
-}
#reply {
margin-top: 20px;
diff --git a/attachment.php b/attachment.php
index 2446f2dc5..819ff5863 100644
--- a/attachment.php
+++ b/attachment.php
@@ -15,57 +15,22 @@
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('secure.inc.php');
-//TODO: alert admin on any error on this file.
-if(!$thisclient || !$thisclient->isClient() || !$_GET['id'] || !$_GET['ref']) die('Access Denied');
+require_once(INCLUDE_DIR.'class.attachment.php');
+//Basic checks
+if(!$thisclient
+ || !$_GET['id']
+ || !$_GET['h']
+ || !($attachment=Attachment::lookup($_GET['id']))
+ || !($file=$attachment->getFile()))
+ die('Unknown attachment!');
+
+//Validate session access hash - we want to make sure the link is FRESH! and the user has access to the parent ticket!!
+$vhash=md5($attachment->getFileId().session_id().$file->getHash());
+if(strcasecmp(trim($_GET['h']),$vhash)
+ || !($ticket=$attachment->getTicket())
+ || !$ticket->checkClientAccess($thisclient))
+ die('Unknown or invalid attachment');
+//Download the file..
+$file->download();
-$sql='SELECT attach_id,ref_id,ticket.ticket_id,ticketID,ticket.created,dept_id,file_name,file_key,email FROM '.TICKET_ATTACHMENT_TABLE.
- ' LEFT JOIN '.TICKET_TABLE.' ticket USING(ticket_id) '.
- ' WHERE attach_id='.db_input($_GET['id']);
-//valid ID??
-if(!($res=db_query($sql)) || !db_num_rows($res)) die('Invalid/unknown file');
-list($id,$refid,$tid,$extid,$date,$deptID,$filename,$key,$email)=db_fetch_row($res);
-
-//Still paranoid...:)...check the secret session based hash and email
-$hash=MD5($tid*$refid.session_id());
-if(!$_GET['ref'] || strcmp($hash,$_GET['ref']) || strcasecmp($thisclient->getEmail(),$email)) die('Access denied: Kwaheri');
-
-
-//see if the file actually exits.
-$month=date('my',strtotime("$date"));
-$file=rtrim($cfg->getUploadDir(),'/')."/$month/$key".'_'.$filename;
-if(!file_exists($file))
- $file=rtrim($cfg->getUploadDir(),'/')."/$key".'_'.$filename;
-
-if(!file_exists($file)) die('Invalid Attachment');
-
-$extension =substr($filename,-3);
-switch(strtolower($extension))
-{
- case "pdf": $ctype="application/pdf"; break;
- case "exe": $ctype="application/octet-stream"; break;
- case "zip": $ctype="application/zip"; break;
- case "doc": $ctype="application/msword"; break;
- case "xls": $ctype="application/vnd.ms-excel"; break;
- case "ppt": $ctype="application/vnd.ms-powerpoint"; break;
- case "gif": $ctype="image/gif"; break;
- case "png": $ctype="image/png"; break;
- case "jpg": $ctype="image/jpg"; break;
- default: $ctype="application/force-download";
-}
-header("Pragma: public");
-header("Expires: 0");
-header("Cache-Control: must-revalidate, post-check=0, pre-check=0");
-header("Cache-Control: public");
-header("Content-Type: $ctype");
-$user_agent = strtolower ($_SERVER["HTTP_USER_AGENT"]);
-if ((is_integer(strpos($user_agent,"msie"))) && (is_integer(strpos($user_agent,"win"))))
-{
- header( "Content-Disposition: filename=".basename($filename).";" );
-} else {
- header( "Content-Disposition: attachment; filename=".basename($filename).";" );
-}
-header("Content-Transfer-Encoding: binary");
-header("Content-Length: ".filesize($file));
-readfile($file);
-exit();
?>
diff --git a/client.inc.php b/client.inc.php
index 5461bd2f7..b714e93b4 100644
--- a/client.inc.php
+++ b/client.inc.php
@@ -51,7 +51,7 @@ require_once(INCLUDE_DIR.'class.dept.php');
//clear some vars
$errors=array();
$msg='';
-$thisclient=null;
+$thisclient=$nav=null;
//Make sure the user is valid..before doing anything else.
if($_SESSION['_client']['userID'] && $_SESSION['_client']['key'])
$thisclient = new ClientSession($_SESSION['_client']['userID'],$_SESSION['_client']['key']);
@@ -60,6 +60,8 @@ if($_SESSION['_client']['userID'] && $_SESSION['_client']['key'])
if($thisclient && $thisclient->getId() && $thisclient->isValid()){
$thisclient->refreshSession();
}
+/* Client specific defaults */
+define('PAGE_LIMIT',DEFAULT_PAGE_LIMIT);
$nav = new UserNav($thisclient, 'home');
?>
diff --git a/images/bg.gif b/images/bg.gif
deleted file mode 100644
index e20f31775822d9b0a7a01ddaf38cb1f48a60e6f2..0000000000000000000000000000000000000000
GIT binary patch
literal 0
HcmV?d00001
literal 49
zcmZ?wbhEHbWMp7un8?8J<;$1<|NsAEWMW`oQ2fclBEs;WL5G2XfdM4Xz{KRj$Y2cs
DcQXt9
diff --git a/images/fibres.png b/images/fibres.png
deleted file mode 100644
index 7ad3ac27f71bdf17f637ffae3d86d36e24359764..0000000000000000000000000000000000000000
GIT binary patch
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HcmV?d00001
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index 6cd8f080a9007a85a2c0f08a6133f54a0253d6e8..0000000000000000000000000000000000000000
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deleted file mode 100644
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diff --git a/include/class.client.php b/include/class.client.php
index f7ede15c5..e1057afa6 100644
--- a/include/class.client.php
+++ b/include/class.client.php
@@ -4,8 +4,8 @@
Handles everything about client
- The class will undergo major changes one client's accounts are used.
- At the moment we will play off the email + ticket ID authentication.
+ NOTE: Please note that osTicket uses email address and ticket ID to authenticate the user*!
+ Client is modeled on the info of the ticket used to login .
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2012 osTicket
@@ -19,75 +19,104 @@
class Client {
-
var $id;
var $fullname;
var $username;
- var $passwd;
var $email;
-
- var $udata;
var $ticket_id;
var $ticketID;
- function Client($email,$id){
+ var $ht;
+
+
+ function Client($email,$id) {
$this->id =0;
$this->load($id,$email);
}
- function isClient(){
- return TRUE;
- }
+ function load($id=0, $email='') {
- function load($id,$email=''){
+ if(!$id && !($id=$this->getId()))
+ return false;
- $sql='SELECT ticket_id,ticketID,name,email FROM '.TICKET_TABLE.' WHERE ticketID='.db_input($id);
- if($email){ //don't validate...using whatever is entered.
+ $sql='SELECT ticket_id, ticketID, name, email, phone, phone_ext '
+ .' FROM '.TICKET_TABLE
+ .' WHERE ticketID='.db_input($id);
+ if($email)
$sql.=' AND email='.db_input($email);
- }
- $res=db_query($sql);
- if(!$res || !db_num_rows($res))
+
+ if(!($res=db_query($sql)) || !db_num_rows($res))
return NULL;
- $row=db_fetch_array($res);
- $this->udata=$row;
- $this->id = $row['ticketID']; //placeholder
- $this->ticket_id = $row['ticket_id'];
- $this->ticketID = $row['ticketID'];
- $this->fullname = ucfirst($row['name']);
- $this->username = $row['email'];
- $this->email = $row['email'];
+ $this->ht = db_fetch_array($res);
+ $this->id = $this->ht['ticketID']; //placeholder
+ $this->ticket_id = $this->ht['ticket_id'];
+ $this->ticketID = $this->ht['ticketID'];
+ $this->fullname = ucfirst($this->ht['name']);
+ $this->username = $this->ht['email'];
+ $this->email = $this->ht['email'];
+
+ $this->stats = array();
return($this->id);
}
+ function reload() {
+ return $this->load();
+ }
+
+ function isClient() {
+ return TRUE;
+ }
- function getId(){
+ function getId() {
return $this->id;
}
- function getEmail(){
+ function getEmail() {
return $this->email;
}
- function getUserName(){
+ function getUserName() {
return $this->username;
}
- function getName(){
+ function getName() {
return $this->fullname;
}
+
+ function getPhone() {
+ return $this->ht['phone'];
+ }
+
+ function getPhoneExt() {
+ return $this->ht['phone_ext'];
+ }
function getTicketID() {
return $this->ticketID;
}
+ function getTicketStats() {
+
+ if(!$this->stats['tickets'])
+ $this->stats['tickets'] = Ticket::getClientStats($this->getEmail());
+
+ return $this->stats['tickets'];
+ }
+
+ function getNumTickets() {
+ return ($stats=$this->getTicketStats())?($stats['open']+$stats['closed']):0;
+ }
+
+ function getNumOpenTickets() {
+ return ($stats=$this->getTicketStats())?$stats['open']:0;
+ }
+
/* ------------- Static ---------------*/
function lookup($id, $email) {
return ($id && is_numeric($id) && ($c=new Client($id,$email)) && $c->getId()==$id)?$c:null;
}
-
}
-
?>
diff --git a/include/class.config.php b/include/class.config.php
index 1e3d7745f..37040ebca 100644
--- a/include/class.config.php
+++ b/include/class.config.php
@@ -32,17 +32,20 @@ class Config {
$this->load($id);
}
- function load($id) {
+ function load($id=0) {
+ if(!$id && !($id=$this->getId()))
+ return false;
- $sql='SELECT * FROM '.CONFIG_TABLE.' WHERE id='.db_input($id);
- if($id && ($res=db_query($sql)) && db_num_rows($res)) {
- $this->config=db_fetch_array($res);
- $this->id=$this->config['id'];
+ $sql='SELECT * FROM '.CONFIG_TABLE
+ .' WHERE id='.db_input($id);
+ if(!($res=db_query($sql)) || !db_num_rows($res))
+ return false;
- return true;
- }
+
+ $this->config=db_fetch_array($res);
+ $this->id=$this->config['id'];
- return false;
+ return true;
}
//Initialize some default values.
@@ -52,10 +55,13 @@ class Config {
}
function reload() {
- if($this->load($this->id))
- $this->init();
- }
+ if(!$this->load($this->getId()))
+ return false;
+
+ $this->init();
+ return true;
+ }
function isHelpDeskOffline() {
return !$this->isSystemOnline();
@@ -75,7 +81,7 @@ class Config {
return '1.7 DPR';
}
- function getSchemaVersion() {
+ function getSchemaSignature() {
return $this->config['schema_signature'];
}
@@ -111,7 +117,7 @@ class Config {
}
function getId() {
- return $this->config['id'];
+ return $this->id;
}
function getTitle() {
@@ -145,6 +151,10 @@ class Config {
function getPasswdResetPeriod() {
return $this->config['passwd_reset_period'];
}
+
+ function showRelatedTickets() {
+ return $this->config['show_related_tickets'];
+ }
function getClientTimeout() {
return $this->getClientSessionTimeout();
diff --git a/include/class.faq.php b/include/class.faq.php
index 99d6def27..7e23803dc 100644
--- a/include/class.faq.php
+++ b/include/class.faq.php
@@ -192,7 +192,7 @@ class FAQ {
/* The h key must match validation in file.php */
$hash=$attachment['hash'].md5($attachment['id'].session_id().$attachment['hash']);
if($attachment['size'])
- $size=sprintf('(<i>%s</i>)',Format::file_size($attachment['size']));
+ $size=sprintf(' <small>(<i>%s</i>)</small>',Format::file_size($attachment['size']));
$str.=sprintf('<a class="Icon file" href="file.php?h=%s" target="%s">%s</a>%s %s',
$hash, $target, Format::htmlchars($attachment['name']), $size, $separator);
diff --git a/include/class.file.php b/include/class.file.php
index 91bd1cddc..b9bfbe1b7 100644
--- a/include/class.file.php
+++ b/include/class.file.php
@@ -138,6 +138,7 @@ class AttachmentFile {
exit();
}
+ /* Function assumes the files types have been validated */
function upload($file) {
if(!$file['name'] || !is_uploaded_file($file['tmp_name']))
diff --git a/include/class.filter.php b/include/class.filter.php
index 9b9d72790..4f18e9651 100644
--- a/include/class.filter.php
+++ b/include/class.filter.php
@@ -260,7 +260,7 @@ class Filter {
# Set owning department (?)
if ($this->getDeptId()) $ticket['deptId']=$this->getDeptId();
# Set ticket priority (?)
- if ($this->getPriorityId()) $ticket['pri']=$this->getPriorityId();
+ if ($this->getPriorityId()) $ticket['priorityId']=$this->getPriorityId();
# Set SLA plan (?)
if ($this->getSLAId()) $ticket['slaId']=$this->getSLAId();
# Auto-assign to (?)
diff --git a/include/class.nav.php b/include/class.nav.php
index 561fc963d..a3b719f08 100644
--- a/include/class.nav.php
+++ b/include/class.nav.php
@@ -263,15 +263,24 @@ class UserNav {
$navs = array();
$user = $this->user;
- $navs['home']=array('desc'=>'Support Center Home','href'=>'index.php','title'=>'');
+ $navs['home']=array('desc'=>'Support Center Home','href'=>'index.php','title'=>'');
if($cfg && $cfg->isKnowledgebaseEnabled())
$navs['kb']=array('desc'=>'Knowledgebase','href'=>'kb/index.php','title'=>'');
- $navs['new']=array('desc'=>'Open New Ticket','href'=>'open.php','title'=>'');
- if($user && $user->isValid())
- $navs['tickets']=array('desc'=>'My Tickets','href'=>'tickets.php','title'=>'');
- else
+ $navs['new']=array('desc'=>'Open New Ticket','href'=>'open.php','title'=>'');
+ if($user && $user->isValid()) {
+ if($cfg && $cfg->showRelatedTickets()) {
+ $navs['tickets']=array('desc'=>sprintf('My Tickets (%d)',$user->getNumTickets()),
+ 'href'=>'tickets.php',
+ 'title'=>'Show all tickets');
+ } else {
+ $navs['tickets']=array('desc'=>'View Ticket Thread',
+ 'href'=>sprintf('tickets.php?id=%d',$user->getTicketID()),
+ 'title'=>'View ticket status');
+ }
+ } else {
$navs['status']=array('desc'=>'Check Ticket Status','href'=>'view.php','title'=>'');
+ }
$this->navs=$navs;
}
diff --git a/include/class.staff.php b/include/class.staff.php
index bfb0b79d2..996896599 100644
--- a/include/class.staff.php
+++ b/include/class.staff.php
@@ -37,15 +37,18 @@ class Staff {
if(!$var && !($var=$this->getId()))
return false;
- $sql='SELECT staff.*,grp.*,tz.offset as tz_offset,TIME_TO_SEC(TIMEDIFF(NOW(),IFNULL(staff.passwdreset,staff.created))) as passwd_change_sec '.
- 'FROM '.STAFF_TABLE.' staff '.
- 'LEFT JOIN '.GROUP_TABLE.' grp ON(grp.group_id=staff.group_id) '.
- 'LEFT JOIN '.TIMEZONE_TABLE.' tz ON(tz.id=staff.timezone_id) ';
+ $sql='SELECT staff.*, grp.*, tz.offset as tz_offset '
+ .' ,TIME_TO_SEC(TIMEDIFF(NOW(),IFNULL(staff.passwdreset,staff.created))) as passwd_change_sec '
+ .' FROM '.STAFF_TABLE.' staff '
+ .' LEFT JOIN '.GROUP_TABLE.' grp ON(grp.group_id=staff.group_id) '
+ .' LEFT JOIN '.TIMEZONE_TABLE.' tz ON(tz.id=staff.timezone_id) ';
+
$sql.=sprintf('WHERE %s=%s',is_numeric($var)?'staff_id':'username',db_input($var));
if(!($res=db_query($sql)) || !db_num_rows($res))
return NULL;
+
$this->ht=db_fetch_array($res);
$this->id = $this->ht['staff_id'];
$this->teams =$this->ht['teams']=$this->getTeams();
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 2c111cec2..4801f1625 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -175,6 +175,18 @@ class Ticket{
|| $staff->getId()==$this->getStaffId());
}
+ function checkClientAccess($client) {
+ global $cfg;
+
+ if(!is_object($client) && !($client=Client::lookup($client)))
+ return false;
+
+ if(!strcasecmp($client->getEmail(),$this->getEmail()))
+ return true;
+
+ return ($cfg && $cfg->showRelatedTickets() && $client->getTicketId()==$ticket->getExtId());
+ }
+
//Getters
function getId(){
return $this->id;
@@ -437,8 +449,10 @@ class Ticket{
function getRelatedTicketsCount(){
- $sql='SELECT count(*) FROM '.TICKET_TABLE.' WHERE email='.db_input($this->getEmail());
- return db_count($sql);
+ $sql='SELECT count(*) FROM '.TICKET_TABLE
+ .' WHERE email='.db_input($this->getEmail());
+
+ return db_result(db_query($sql));
}
function getThreadCount() {
@@ -488,7 +502,7 @@ class Ticket{
ON (msg.ticket_id=attach.ticket_id AND msg.msg_id=attach.ref_id AND ref_type="M") '
.' WHERE msg.ticket_id='.db_input($this->getId())
.' GROUP BY msg.msg_id '
- .' ORDER BY msg.created DESC ';
+ .' ORDER BY msg.created ASC ';
$messages=array();
if(($res=db_query($sql)) && db_num_rows($res))
@@ -1193,7 +1207,9 @@ class Ticket{
$this->onMessage($autorespond); //must be called b4 sending alerts to staff.
- if(!($tpl = $dept->getTemplate()))
+ $dept = $this->getDept();
+
+ if(!$dept || !($tpl = $dept->getTemplate()))
$tpl= $cfg->getDefaultTemplate();
if(!($email=$cfg->getAlertEmail()))
@@ -1458,10 +1474,14 @@ class Ticket{
- function lookup($id){ //Assuming local ID is the only lookup used!
+ function lookup($id) { //Assuming local ID is the only lookup used!
return ($id && is_numeric($id) && ($ticket= new Ticket($id)) && $ticket->getId()==$id)?$ticket:null;
}
+ function lookupByExtId($id) {
+ return self::lookup(self:: getIdByExtId($id));
+ }
+
function genExtRandID() {
global $cfg;
@@ -1537,6 +1557,27 @@ class Ticket{
return db_fetch_array(db_query($sql));
}
+
+ /* Quick client's tickets stats
+ @email - valid email.
+ */
+ function getClientStats($email) {
+
+ if(!$email || !Validator::is_email($email))
+ return null;
+
+ $sql='SELECT count(open.ticket_id) as open, count(closed.ticket_id) as closed '
+ .' FROM '.TICKET_TABLE.' ticket '
+ .' LEFT JOIN '.TICKET_TABLE.' open
+ ON (open.ticket_id=ticket.ticket_id AND open.status=\'open\') '
+ .' LEFT JOIN '.TICKET_TABLE.' closed
+ ON (closed.ticket_id=ticket.ticket_id AND closed.status=\'closed\')'
+ .' WHERE ticket.email='.db_input($email);
+
+ return db_fetch_array(db_query($sql));
+ }
+
+ //FIXME: Refactor the code for version 1.7
function update($var,&$errors) {
global $cfg,$thisstaff;
@@ -1650,7 +1691,7 @@ class Ticket{
break;
case 'staff':
$fields['deptId'] = array('type'=>'int', 'required'=>1, 'error'=>'Dept. required');
- $fields['topicId'] = array('type'=>'int', 'required'=>1, 'error'=>'Topic required');
+ $fields['topicId'] = array('type'=>'int', 'required'=>1, 'error'=>'Topic required');
$fields['duedate'] = array('type'=>'date', 'required'=>0, 'error'=>'Invalid date - must be MM/DD/YY');
case 'api':
$fields['source'] = array('type'=>'string', 'required'=>1, 'error'=>'Indicate source');
@@ -1660,10 +1701,10 @@ class Ticket{
break;
default:
# TODO: Return error message
- $errors['origin'] = 'Invalid origin given';
+ $errors['err']=$errors['origin'] = 'Invalid origin given';
}
- $fields['pri'] = array('type'=>'int', 'required'=>0, 'error'=>'Invalid Priority');
- $fields['phone'] = array('type'=>'phone', 'required'=>0, 'error'=>'Valid phone # required');
+ $fields['priorityId'] = array('type'=>'int', 'required'=>0, 'error'=>'Invalid Priority');
+ $fields['phone'] = array('type'=>'phone', 'required'=>0, 'error'=>'Valid phone # required');
if(!Validator::process($fields, $vars, $errors) && !$errors['err'])
$errors['err'] ='Missing or invalid data - check the errors and try again';
@@ -1703,7 +1744,8 @@ class Ticket{
if (isset($vars['autorespond'])) $autorespond=$vars['autorespond'];
//check ticket limits..if limit set is >0
- //TODO: Base ticket limits on SLA... XXX: move it elsewhere??
+ //TODO: XXX: move it elsewhere?? Client::checkMaxOpenTickets($email,$vars)
+
if($vars['email'] && !$errors && $cfg->getMaxOpenTickets()>0 && strcasecmp($origin,'staff')){
$openTickets=Ticket::getOpenTicketsByEmail($vars['email']);
if($openTickets>=$cfg->getMaxOpenTickets()) {
@@ -1804,14 +1846,6 @@ class Ticket{
//post the message.
$msgid=$ticket->postMessage($vars['message'],$source,$vars['mid'],$vars['header'],true);
- //TODO: recover from postMessage error??
-
- //Upload attachments...web based. - XXX: Assumes user uploaded attachments!! XXX: move it to client interface.
- if($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments() && $msgid) {
- if(!$cfg->allowAttachmentsOnlogin() || ($cfg->allowAttachmentsOnlogin() && ($thisuser && $thisuser->isValid()))) {
- $ticket->uploadAttachment($_FILES['attachment'],$msgid,'M');
- }
- }
// Configure service-level-agreement for this ticket
$ticket->selectSLAId($vars['slaId']);
diff --git a/include/class.topic.php b/include/class.topic.php
index 59159c8c9..40ab8096b 100644
--- a/include/class.topic.php
+++ b/include/class.topic.php
@@ -135,6 +135,10 @@ class Topic {
return $topics;
}
+ function getPublicHelpTopics() {
+ return self::getHelpTopics(true);
+ }
+
function getIdByName($topic){
$sql='SELECT topic_id FROM '.TOPIC_TABLE.' WHERE topic='.db_input($topic);
diff --git a/include/client/header.inc.php b/include/client/header.inc.php
index ad88a0c80..65966c838 100644
--- a/include/client/header.inc.php
+++ b/include/client/header.inc.php
@@ -21,8 +21,14 @@ header("Content-Type: text/html; charset=UTF-8\r\n");
<a id="logo" href="<?php echo ROOT_PATH; ?>index.php" title="Support Center"><img src="<?php echo ASSETS_PATH; ?>images/logo.png" border=0 alt="Support Center"></a>
<p>
<?php
- if($thisclient && is_object($thisclient) && $thisclient->isValid()) { ?>
- <a href="<?php echo ROOT_PATH; ?>tickets.php">My Tickets</a> -
+ if($thisclient && is_object($thisclient) && $thisclient->isValid()) {
+ echo $thisclient->getName().' - ';
+ ?>
+ <?php
+ if($cfg->showRelatedTickets()) {?>
+ <a href="<?php echo ROOT_PATH; ?>tickets.php">My Tickets <b>(<?php echo $thisclient->getNumTickets(); ?>)</b></a> -
+ <?php
+ } ?>
<a href="<?php echo ROOT_PATH; ?>logout.php">Log Out</a>
<?php
}elseif($nav){ ?>
diff --git a/include/client/kb-category.inc.php b/include/client/kb-category.inc.php
index f166fb5bd..50a51782f 100644
--- a/include/client/kb-category.inc.php
+++ b/include/client/kb-category.inc.php
@@ -1,34 +1,31 @@
<?php
if(!defined('OSTCLIENTINC') || !$category || !$category->isPublic()) die('Access Denied');
-
?>
-<div style="width:700;padding-top:10px; float:left;">
- <h2>Frequently Asked Questions</h2>
-</div>
-<div style="float:right;text-align:right;padding-top:5px;padding-right:5px;"> </div>
-<div class="clear"></div>
-<br>
-<div><strong><?php echo $category->getName() ?></strong></div>
+<h1><strong><?php echo $category->getName() ?></strong></h1>
<p>
<?php echo Format::safe_html($category->getDescription()); ?>
</p>
<hr>
<?php
-$sql='SELECT faq.faq_id, question '
+$sql='SELECT faq.faq_id, question, count(attach.file_id) as attachments '
.' FROM '.FAQ_TABLE.' faq '
.' LEFT JOIN '.FAQ_ATTACHMENT_TABLE.' attach ON(attach.faq_id=faq.faq_id) '
.' WHERE faq.ispublished=1 AND faq.category_id='.db_input($category->getId())
.' GROUP BY faq.faq_id';
if(($res=db_query($sql)) && db_num_rows($res)) {
- echo '<div id="faq">
+ echo '
+ <h2>Frequently Asked Questions</h2>
+ <div id="faq">
<ol>';
while($row=db_fetch_array($res)) {
+ $attachments=$row['attachments']?'<span class="Icon file"></span>':'';
echo sprintf('
- <li><a href="faq.php?id=%d" >%s</a></li>',
- $row['faq_id'],Format::htmlchars($row['question']));
+ <li><a href="faq.php?id=%d" >%s %s</a></li>',
+ $row['faq_id'],Format::htmlchars($row['question']), $attachments);
}
echo ' </ol>
- </div>';
+ </div>
+ <p><a class="back" href="index.php">« Go Back</a></p>';
}else {
echo '<strong>Category does not have any FAQs. <a href="index.php">Back To Index</a></strong>';
}
diff --git a/include/client/knowledgebase.inc.php b/include/client/knowledgebase.inc.php
index 0af99ba21..83484e95d 100644
--- a/include/client/knowledgebase.inc.php
+++ b/include/client/knowledgebase.inc.php
@@ -1,5 +1,6 @@
<?php
if(!defined('OSTCLIENTINC')) die('Access Denied');
+
?>
<h1>Frequently Asked Questions</h1>
<form action="index.php" method="get" style="padding-top:15px;">
@@ -14,6 +15,7 @@ if(!defined('OSTCLIENTINC')) die('Access Denied');
$sql='SELECT category_id, name, count(faq.category_id) as faqs '
.' FROM '.FAQ_CATEGORY_TABLE.' cat '
.' LEFT JOIN '.FAQ_TABLE.' faq USING(category_id) '
+ .' WHERE cat.ispublic=1 AND faq.ispublished=1 '
.' GROUP BY cat.category_id '
.' HAVING faqs>0 '
.' ORDER BY cat.name DESC ';
@@ -40,6 +42,7 @@ if(!defined('OSTCLIENTINC')) die('Access Denied');
$sql='SELECT ht.topic_id, ht.topic, count(faq.topic_id) as faqs '
.' FROM '.TOPIC_TABLE.' ht '
.' LEFT JOIN '.FAQ_TOPIC_TABLE.' faq USING(topic_id) '
+ .' WHERE ht.ispublic=1 '
.' GROUP BY ht.topic_id '
.' HAVING faqs>0 '
.' ORDER BY ht.topic DESC ';
@@ -88,7 +91,7 @@ if($_REQUEST['q'] || $_REQUEST['cid'] || $_REQUEST['topicId']) { //Search.
} else { //Category Listing.
$sql='SELECT cat.category_id, cat.name, cat.description, cat.ispublic, count(faq.faq_id) as faqs '
.' FROM '.FAQ_CATEGORY_TABLE.' cat '
- .' LEFT JOIN '.FAQ_TABLE.' faq ON(faq.category_id=cat.category_id) '
+ .' LEFT JOIN '.FAQ_TABLE.' faq ON(faq.category_id=cat.category_id AND faq.ispublished=1) '
.' WHERE cat.ispublic=1 '
.' GROUP BY cat.category_id '
.' HAVING faqs>0 '
diff --git a/include/client/open.inc.php b/include/client/open.inc.php
index fd31bc9b8..9c2a82b47 100644
--- a/include/client/open.inc.php
+++ b/include/client/open.inc.php
@@ -1,21 +1,40 @@
<?php
-if(!defined('OSTCLIENTINC')) die('Access Denied'); //Say bye to our friend..
+if(!defined('OSTCLIENTINC')) die('Access Denied!');
+$info=array();
+if($thisclient && $thisclient->isValid()) {
+ $info=array('name'=>$thisclient->getName(),
+ 'email'=>$thisclient->getEmail(),
+ 'phone'=>$thisclient->getPhone(),
+ 'phone_ext'=>$thisclient->getPhoneExt());
+}
-$info=($_POST && $errors)?Format::htmlchars($_POST):array();
+$info=($_POST && $errors)?Format::htmlchars($_POST):$info;
?>
-
<h1>Open a New Ticket</h1>
<p>Please fill in the form below to open a new ticket.</p>
<form id="ticketForm" method="post" action="open.php" enctype="multipart/form-data">
+ <input type="hidden" name="a" value="open">
<div>
<label for="name" class="required">Full Name:</label>
+ <?php
+ if($thisclient && $thisclient->isValid()) {
+ echo $thisclient->getName();
+ } else { ?>
<input id="name" type="text" name="name" size="30" value="<?php echo $info['name']; ?>">
<font class="error">* <?php echo $errors['name']; ?></font>
+ <?php
+ } ?>
</div>
<div>
- <label for="email" class="required">E-Mail Address:</label>
+ <label for="email" class="required">Email Address:</label>
+ <?php
+ if($thisclient && $thisclient->isValid()) {
+ echo $thisclient->getEmail();
+ } else { ?>
<input id="email" type="text" name="email" size="30" value="<?php echo $info['email']; ?>">
<font class="error">* <?php echo $errors['email']; ?></font>
+ <?php
+ } ?>
</div>
<div>
<label for="phone">Telephone:</label>
@@ -30,16 +49,14 @@ $info=($_POST && $errors)?Format::htmlchars($_POST):array();
<select id="topicId" name="topicId">
<option value="" selected="selected">— Select a Help Topics —</option>
<?php
- $sql='SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic';
- if(($res=db_query($sql)) && db_num_rows($res)) {
- while (list($topicId,$topic) = db_fetch_row($res)){
- $selected = ($info['topicId']==$topicId)?'selected="selected"':''; ?>
- <option value="<?php echo $topicId; ?>"<?php echo $selected; ?>><?php echo $topic; ?></option>
- <?php
- }
- }else{ ?>
- <option value="0" >General Inquiry</option>
- <?php } ?>
+ if($topics=Topic::getPublicHelpTopics()) {
+ foreach($topics as $id =>$name) {
+ echo sprintf('<option value="%d" %s>%s</option>',
+ $id, ($info['topicId']==$id)?'selected="selected"':'', $name);
+ }
+ } else { ?>
+ <option value="0" >General Inquiry</option>
+ <?php } ?>
</select>
<font class="error">* <?php echo $errors['topicId']; ?></font>
</div>
@@ -58,35 +75,41 @@ $info=($_POST && $errors)?Format::htmlchars($_POST):array();
<textarea id="message" cols="60" rows="8" name="message"><?php echo $info['message']; ?></textarea>
</div>
<?php if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())
- || ($cfg->allowAttachmentsOnlogin() && ($thisuser && $thisuser->isValid()))) { ?>
+ || ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))) { ?>
<div>
- <label for="attachment">Attachments:</label>
- <input id="attachment" type="file" name="attachment"><font class="error"> <?php echo $errors['attachment']; ?></font>
+ <label for="attachments">Attachments:</label>
+ <span id="uploads"></span>
+ <input type="file" class="multifile" name="attachments[]" id="attachments" size="30" value="" />
+ <font class="error"> <?php echo $errors['attachments']; ?></font>
</div>
<?php } ?>
<?php
- if($cfg && $cfg->allowPriorityChange()) {
- $sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';
- if(($res=db_query($sql)) && db_num_rows($res)) {?>
- <div>
+ if($cfg->allowPriorityChange() && ($priorities=Priority::getPriorities())) { ?>
+ <div>
<label for="priority">Ticket Priority:</label>
<select id="priority" name="priorityId">
- <?php
+ <?php
if(!$info['priorityId'])
- $info['priorityId']=$cfg->getDefaultPriorityId(); //use system's default priority.
- while($row=db_fetch_array($res)){
- $selected=$info['priorityId']==$row['priority_id']?'selected="selected"':'';
- ?>
- <option value="<?php echo $row['priority_id']; ?>" <?php echo $selected; ?> ><?php echo $row['priority_desc']; ?></option>
- <?php } ?>
+ $info['priorityId'] = $cfg->getDefaultPriorityId(); //System default.
+ foreach($priorities as $id =>$name) {
+ echo sprintf('<option value="%d" %s>%s</option>',
+ $id, ($info['priorityId']==$id)?'selected="selected"':'', $name);
+
+ }
+ ?>
+
+
+
</select>
+
<font class="error"> <?php echo $errors['priorityId']; ?></font>
- </div>
+
+ </div>
<?php
- }
- } ?>
+ }
+ ?>
<?php
- if($cfg && $cfg->enableCaptcha() && (!$thisuser || !$thisuser->isValid())) {
+ if($cfg && $cfg->enableCaptcha() && (!$thisclient || !$thisclient->isValid())) {
if($_POST && $errors && !$errors['captcha'])
$errors['captcha']='Please re-enter the text again';
?>
@@ -101,7 +124,7 @@ $info=($_POST && $errors)?Format::htmlchars($_POST):array();
<?php
} ?>
<br>
- <p>
+ <p style="padding-left:150px;">
<input type="submit" value="Create Ticket">
<input type="reset" value="Reset">
<input type="button" value="Cancel" onClick='window.location.href="index.php"'>
diff --git a/include/client/tickets.inc.php b/include/client/tickets.inc.php
new file mode 100644
index 000000000..a36021716
--- /dev/null
+++ b/include/client/tickets.inc.php
@@ -0,0 +1,172 @@
+<?php
+if(!defined('OSTCLIENTINC') || !is_object($thisclient) || !$thisclient->isValid() || !$cfg->showRelatedTickets()) die('Access Denied');
+
+$qstr='&'; //Query string collector
+$status=null;
+if(isset($_REQUEST['status'])) { //Query string status has nothing to do with the real status used below.
+ $qstr.='status='.urlencode($_REQUEST['status']);
+ //Status we are actually going to use on the query...making sure it is clean!
+ switch(strtolower($_REQUEST['status'])) {
+ case 'open':
+ case 'closed':
+ $status=strtolower($_REQUEST['status']);
+ break;
+ default:
+ $status=''; //ignore
+ }
+} elseif($thisclient->getNumOpenTickets()) {
+ $status='open'; //Defaulting to open
+}
+
+$sortOptions=array('id'=>'ticketID', 'name'=>'ticket.name', 'subject'=>'ticket.subject',
+ 'email'=>'ticket.email', 'status'=>'ticket.status', 'dept'=>'dept_name','date'=>'ticket.created');
+$orderWays=array('DESC'=>'DESC','ASC'=>'ASC');
+//Sorting options...
+$order_by=$order=null;
+$sort=($_REQUEST['sort'] && $sortOptions[strtolower($_REQUEST['sort'])])?strtolower($_REQUEST['sort']):'date';
+if($sort && $sortOptions[$sort])
+ $order_by =$sortOptions[$sort];
+
+$order_by=$order_by?$order_by:'ticket_created';
+if($_REQUEST['order'] && $orderWays[strtoupper($_REQUEST['order'])])
+ $order=$orderWays[strtoupper($_REQUEST['order'])];
+
+$order=$order?$order:'ASC';
+if($order_by && strpos($order_by,','))
+ $order_by=str_replace(','," $order,",$order_by);
+
+$x=$sort.'_sort';
+$$x=' class="'.strtolower($order).'" ';
+
+$qselect='SELECT ticket.ticket_id,ticket.ticketID,ticket.dept_id,isanswered, dept.ispublic, ticket.subject, ticket.name, ticket.email '.
+ ',dept_name,ticket. status, ticket.source, ticket.created ';
+
+$qfrom='FROM '.TICKET_TABLE.' ticket '
+ .' LEFT JOIN '.DEPT_TABLE.' dept ON (ticket.dept_id=dept.dept_id) ';
+
+$qwhere =' WHERE ticket.email='.db_input($thisclient->getEmail());
+
+if($status){
+ $qwhere.=' AND ticket.status='.db_input($status);
+}
+
+$search=($_REQUEST['a']=='search' && $_REQUEST['q']);
+if($search) {
+ $qstr.='&a='.urlencode($_REQUEST['a']).'&q='.urlencode($_REQUEST['q']);
+ if(is_numeric($_REQUEST['q'])) {
+ $qwhere.=" AND ticket.ticketID LIKE '$queryterm%'";
+ } else {//Deep search!
+ $queryterm=db_real_escape($_REQUEST['q'],false); //escape the term ONLY...no quotes.
+ $qwhere.=' AND ( '
+ ." ticket.subject LIKE '%$queryterm%'"
+ ." OR message.message LIKE '%$queryterm%'"
+ ." OR response.response LIKE '%$queryterm%'"
+ .' ) ';
+ $deep_search=true;
+ //Joins needed for search
+ $qfrom.=' LEFT JOIN '.TICKET_MESSAGE_TABLE.' message ON (ticket.ticket_id=message.ticket_id )'
+ .' LEFT JOIN '.TICKET_RESPONSE_TABLE.' response ON (ticket.ticket_id=response.ticket_id )';
+ }
+}
+
+$total=db_count('SELECT count(DISTINCT ticket.ticket_id) '.$qfrom.' '.$qwhere);
+$pageNav=new Pagenate($total,$page, PAGE_LIMIT);
+$pageNav->setURL('tickets.php',$qstr.'&sort='.urlencode($_REQUEST['sort']).'&order='.urlencode($_REQUEST['order']));
+
+//more stuff...
+$qselect.=' ,count(attach_id) as attachments ';
+$qfrom.=' LEFT JOIN '.TICKET_ATTACHMENT_TABLE.' attach ON ticket.ticket_id=attach.ticket_id ';
+$qgroup=' GROUP BY ticket.ticket_id';
+
+$query="$qselect $qfrom $qwhere $qgroup ORDER BY $order_by $order LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
+//echo $query;
+$res = db_query($query);
+$showing=($res && db_num_rows($res))?$pageNav->showing():"";
+$showing.=($status)?(' '.ucfirst($status).' Tickets'):' All Tickets';
+if($search)
+ $showing="Search Results: $showing";
+
+$negorder=$order=='DESC'?'ASC':'DESC'; //Negate the sorting
+
+?>
+<h1>My Tickets</h1>
+<br>
+<form action="tickets.php" method="get" id="ticketSearchForm">
+ <input type="hidden" name="a" value="search">
+ <input type="text" name="q" size="20" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>">
+ <select name="status">
+ <option value="">— Any Status —</option>
+ <option value="open" <?php echo ($status=='open')?'selected="selected"':'';?>>Open</option>
+ <option value="closed" <?php echo ($status=='closed')?'selected="selected"':'';?>>Closed</option>
+ </select>
+ <input type="submit" value="Go">
+</form>
+<a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>">Refresh</a>
+<table id="ticketTable" width="800" border="0" cellspacing="0" cellpadding="0">
+ <caption><?php echo $showing; ?></caption>
+ <thead>
+ <tr>
+ <th width="70" nowrap>
+ <a href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Ticket ID">Ticket #</a>
+ </th>
+ <th width="100">
+ <a href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Date">Create Date</a>
+ </th>
+ <th width="80">
+ <a href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Status">Status</a>
+ </th>
+ <th width="240">
+ <a href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Subject">Subject</a>
+ </th>
+ <th width="150">
+ <a href="tickets.php?sort=dept&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Department">Department</a>
+ </th>
+ <th width="150">Phone Number</th>
+ </tr>
+ </thead>
+ <tbody>
+ <?php
+ if($res && ($num=db_num_rows($res))) {
+ $defaultDept=Dept::getDefaultDeptName(); //Default public dept.
+ while ($row = db_fetch_array($res)) {
+ $dept=$row['ispublic']?$row['dept_name']:$defaultDept;
+ $subject=Format::htmlchars(Format::truncate($row['subject'],40));
+ if($row['attachments'])
+ $subject.=' <span class="Icon file"></span>';
+
+ $ticketID=$row['ticketID'];
+ if($row['isanswered'] && !strcasecmp($row['status'],'open')) {
+ $subject="<b>$subject</b>";
+ $ticketID="<b>$ticketID</b>";
+ }
+ $phone=Format::phone($row['phone']);
+ if($row['phone_ext'])
+ $phone.=' '.$row['phone_ext'];
+ ?>
+ <tr id="<?php echo $row['ticketID']; ?>">
+ <td class="centered">
+ <a class="Icon <?php echo strtolower($row['source']); ?>Ticket" title="<?php echo $row['email']; ?>"
+ href="tickets.php?id=<?php echo $row['ticketID']; ?>"><?php echo $ticketID; ?></a>
+ </td>
+ <td> <?=Format::db_date($row['created'])?></td>
+ <td> <?=ucfirst($row['status'])?></td>
+ <td>
+ <a href="tickets.php?id=<?php echo $row['ticketID']; ?>"><?php echo $subject; ?></a>
+ </td>
+ <td> <?=Format::truncate($dept,30)?></td>
+ <td><?php echo $phone; ?></td>
+ </tr>
+ <?php
+ }
+
+ } else {
+ echo '<tr><td colspan="7">Your query did not match any records</td></tr>';
+ }
+ ?>
+ </tbody>
+</table>
+<?php
+if($res && $num>0) {
+ echo '<div> Page:'.$pageNav->getPageLinks().' </div>';
+}
+?>
diff --git a/include/client/view.inc.php b/include/client/view.inc.php
new file mode 100644
index 000000000..e720ed96b
--- /dev/null
+++ b/include/client/view.inc.php
@@ -0,0 +1,157 @@
+<?php
+if(!defined('OSTCLIENTINC') || !$thisclient || !$ticket || !$ticket->checkClientAccess($thisclient)) die('Access Denied!');
+
+$info=($_POST && $errors)?Format::htmlchars($_POST):array();
+
+$dept = $ticket->getDept();
+//Making sure we don't leak out internal dept names
+if(!$dept || !$dept->isPublic())
+ $dept = $cfg->getDefaultDept();
+
+?>
+<table width="800" cellpadding="1" cellspacing="0" border="0" id="ticketInfo">
+ <tr>
+ <td colspan="2" width="100%">
+ <h1>
+ Ticket #<?php echo $ticket->getExtId(); ?>
+ <a href="view.php?id=<?php echo $ticket->getExtId(); ?>" title="Reload"><span class="Icon refresh"> </span></a>
+ </h1>
+ </td>
+ </tr>
+ <tr>
+ <td width="50%">
+ <table class="infoTable" cellspacing="1" cellpadding="3" width="100%" border="0">
+ <tr>
+ <th width="100">Ticket Status:</th>
+ <td><?php echo ucfirst($ticket->getStatus()); ?></td>
+ </tr>
+ <tr>
+ <th>Department:</th>
+ <td><?php echo Format::htmlchars($dept->getName()); ?></td>
+ </tr>
+ <tr>
+ <th>Create Date:</th>
+ <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
+ </tr>
+ </table>
+ </td>
+ <td width="50%">
+ <table class="infoTable" cellspacing="1" cellpadding="3" width="100%" border="0">
+ <tr>
+ <th width="100">Name:</th>
+ <td><?php echo ucfirst($ticket->getName()); ?></td>
+ </tr>
+ <tr>
+ <th width="100">Email:</th>
+ <td><?php echo Format::htmlchars($ticket->getEmail()); ?></td>
+ </tr>
+ <tr>
+ <th>Phone:</th>
+ <td><?php echo $ticket->getPhoneNumber(); ?></td>
+ </tr>
+ </table>
+ </td>
+ </tr>
+</table>
+<br>
+<h2>Subject:<?php echo Format::htmlchars($ticket->getSubject()); ?></h2>
+<br>
+<span class="Icon thread">Ticket Thread</span>
+<div id="ticketThread">
+<?php
+if($ticket->getThreadCount() && ($messages = $ticket->getMessages())) {
+
+ foreach($messages as $message) {?>
+
+ <table class="message" cellspacing="0" cellpadding="1" width="800" border="0">
+
+ <tr><th><?php echo Format::db_datetime($message['created']); ?></th></tr>
+
+ <tr><td><?php echo Format::display($message['message']); ?></td></tr>
+
+ <?php
+
+ if($message['attachments'] && ($links=$ticket->getAttachmentsLinks($message['msg_id'],'M'))) { ?>
+
+ <tr><td class="info"><?php echo $links; ?></td></tr>
+
+ <?php
+
+ } ?>
+
+ </table>
+ <?php
+ if($message['responses'] && ($responses=$ticket->getResponses($message['msg_id']))) {
+ foreach($responses as $resp) {
+ $staff=$cfg->hideStaffName()?'staff':Format::htmlchars($resp['staff_name']);
+ ?>
+ <table class="response" cellspacing="0" cellpadding="1" width="100%" border="0">
+ <tr>
+ <th><?php echo Format::db_datetime($resp['created']);?> - <?php echo $staff; ?></th>
+ </tr>
+ <tr><td><?php echo Format::display($resp['response']); ?></td></tr>
+ <?php
+ if($resp['attachments'] && ($links=$ticket->getAttachmentsLinks($resp['response_id'],'R'))) {?>
+ <tr><td class="info"><?php echo $links; ?></td></tr>
+ <?php
+ }?>
+ </table>
+ <?
+ }
+ }
+ }
+}
+?>
+</div>
+<div class="clear" style="padding-bottom:10px;"></div>
+<?php if($errors['err']) { ?>
+ <div id="msg_error"><?php echo $errors['err']; ?></div>
+<?php }elseif($msg) { ?>
+ <div id="msg_notice"><?php echo $msg; ?></div>
+<?php }elseif($warn) { ?>
+ <div id="msg_warning"><?php echo $warn; ?></div>
+<?php } ?>
+<form id="reply" action="tickets.php?id=<?php echo $ticket->getExtId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
+ <h2>Post a Reply</h2>
+ <input type="hidden" name="id" value="<?php echo $ticket->getExtId(); ?>">
+ <input type="hidden" name="a" value="reply">
+ <table border="0" cellspacing="0" cellpadding="3" width="800">
+ <tr>
+ <td width="160">
+ <label>Message:</label>
+ </td>
+ <td width="640">
+ <?php
+ if($ticket->isClosed()) {
+ $msg='<b>Ticket will be reopened on message post</b>';
+ } else {
+ $msg='To best assist you, please be specific and detailed';
+ }
+ ?>
+ <span id="msg"><em><?php echo $msg; ?> </em></span><font class="error">* <?php echo $errors['message']; ?></font><br/>
+ <textarea name="message" id="message" cols="50" rows="9" wrap="soft"><?php echo $info['message']; ?></textarea>
+ </td>
+ </tr>
+ <?php
+ if($cfg->allowOnlineAttachments()) { ?>
+ <tr>
+ <td width="160">
+ <label for="attachment">Attachments:</label>
+ </td>
+ <td width="640" id="reply_form_attachments" class="attachments">
+ <div class="uploads">
+ </div>
+ <div class="file_input">
+ <input type="file" name="attachments[]" size="30" value="" />
+ </div>
+ </td>
+ </tr>
+ <?php
+ } ?>
+ </table>
+ <p style="padding-left:165px;">
+ <input type="submit" value="Post Reply">
+ <input type="reset" value="Reset">
+ <input type="button" value="Cancel" onClick="history.go(-1)">
+ </p>
+</form>
diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
index ea3a59ced..d0b27690e 100644
--- a/include/staff/tickets.inc.php
+++ b/include/staff/tickets.inc.php
@@ -180,8 +180,8 @@ if(!$order_by && $showanswered) {
}elseif(!$order_by && !strcasecmp($status,'closed')){
$order_by='ticket.closed, ticket.created'; //No priority sorting for closed tickets.
}
-$order_by =$order_by?$order_by:'priority_urgency,effective_date,ticket.created';
-$order=$order?$order:'DESC';
+$order_by =$order_by?$order_by:'priority_urgency, effective_date, ticket.created';
+$order=$order?$order:'ASC';
if($order_by && strpos($order_by,','))
$order_by=str_replace(','," $order,",$order_by);
@@ -351,7 +351,7 @@ $basic_display=!isset($_REQUEST['advance_search'])?true:false;
<div class="clear"></div>
<div style="margin-bottom:20px">
<form action="tickets.php" method="POST" name='tickets' onSubmit="return checkbox_checker(this,1,0);">
- <a class="refresh" href="">Refresh</a>
+ <a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>">Refresh</a>
<input type="hidden" name="a" value="mass_process" >
<input type="hidden" name="status" value="<?php echo $status; ?>" >
<table class="list" border="0" cellspacing="1" cellpadding="2" width="940">
diff --git a/index.php b/index.php
index 95bdfa55d..ac4fe04a0 100644
--- a/index.php
+++ b/index.php
@@ -26,7 +26,7 @@ require(CLIENTINC_DIR.'header.inc.php');
<div id="new_ticket">
<h3>Open A New Ticket</h3>
- <form method="link" action="open.php">
+ <form method="get" action="open.php">
<div>Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.</div>
<input type="submit" value="Open a New Ticket">
</form>
@@ -34,7 +34,7 @@ require(CLIENTINC_DIR.'header.inc.php');
<div id="check_status">
<h3>Check Ticket Status</h3>
- <form class="status_form" action="login.php" method="get">
+ <form class="status_form" action="view.php" method="get">
<div>We provide archives and history of all your current and past support requests complete with responses.</div>
<input type="submit" value="Check Ticket Status">
</form>
@@ -44,9 +44,8 @@ require(CLIENTINC_DIR.'header.inc.php');
<?php
if($cfg && $cfg->isKnowledgebaseEnabled()){
//FIXME: provide ability to feature or select random FAQs ??
- ?>
-<br>
-Be pure to browse our <a href="kb/index.php">Frequently Asked Questions (FAQs)</a>, before opening a ticket.
+?>
+<p>Be sure to browse our <a href="kb/index.php">Frequently Asked Questions (FAQs)</a>, before opening a ticket.</p>
</div>
<?php
} ?>
diff --git a/js/osticket.js b/js/osticket.js
index fd04ff48c..a809e6f2f 100644
--- a/js/osticket.js
+++ b/js/osticket.js
@@ -1,79 +1 @@
-jQuery(function($) {
- var max_uploads = 5;
- var current_reply_uploads = 0;
- var current_note_uploads = 0;
-
- function parse_upload(elem) {
- var new_input = elem.clone();
- var filename = elem.val();
- if(filename != '') {
- var container = elem.parent().parent();
- var form_type = container.attr('id');
- elem.blur().hide();
- $('.uploads', container).append('<div><label><input type="checkbox" name="uploads[]" value="' + filename + '" checked="checked"> ' + filename.replace('C:\\', '').replace('fakepath\\', '') + '</label></div>');
- if(form_type=='reply_form_attachments') {
- current_reply_uploads++;
- if(current_reply_uploads < max_uploads) {
- elem.after(new_input.val('').blur());
- }
- } else {
- current_note_uploads++;
- if(current_note_uploads < max_uploads) {
- elem.after(new_input.val('').blur());
- }
- }
- }
- }
-
- if($.browser.msie) {
- $('.attachments').delegate('input[type=file]', 'click', function() {
- var elem = $(this);
- setTimeout(function() {
- parse_upload(elem);
- elem.blur();
- }, 0);
- });
- } else {
- $('.attachments').delegate('input[type=file]', 'change', function() {
- var elem = $(this);
- parse_upload(elem);
- });
- }
-
- $('.uploads').delegate('.uploads input', 'click', function(e) {
- e.preventDefault();
- var elem = $(this);
- elem.attr('checked', 'checked');
- if(confirm("Are you sure you want to delete this attachment?")==true) {
- var container = elem.parent().parent();
- var cparent = container.parent().parent();
- var form_type = cparent.attr('id');
- var filename = elem.val();
- $('input[type=file]', cparent).each(function() {
- if($(this).val() == filename) {
- $(this).remove();
- }
- });
- container.remove();
- var new_input = $('input[type=file]:last', cparent).clone();
- var last_elem = $('input[type=file]:last', cparent);
- if(form_type=='reply_form_attachments') {
- current_reply_uploads--;
- if(current_reply_uploads < max_uploads) {
- if(last_elem.css('display')=='none') {
- last_elem.after(new_input.val('').show());
- }
- }
- } else {
- current_note_uploads--;
- if(current_note_uploads < max_uploads) {
- if(last_elem.css('display')=='none') {
- last_elem.after(new_input.val('').show());
- }
- }
- }
- } else {
- e.preventDefault();
- }
- });
-});
\ No newline at end of file
+//Nothing for now...
diff --git a/login.php b/login.php
index 69a73c679..044d74644 100644
--- a/login.php
+++ b/login.php
@@ -1,6 +1,6 @@
<?php
/*********************************************************************
- index.php
+ login.php
Client Login
@@ -41,9 +41,8 @@ if($_POST && (!empty($_POST['lemail']) && !empty($_POST['lticket']))):
}
}
//See if we can fetch local ticket id associated with the ID given
- if(!$errors && is_numeric($ticketID) && Validator::is_email($email) && ($tid=Ticket::getIdByExtId($ticketID))) {
+ if(!$errors && is_numeric($ticketID) && Validator::is_email($email) && ($ticket=Ticket::lookupByExtId($ticketID))) {
//At this point we know the ticket is valid.
- $ticket= new Ticket($tid);
//TODO: 1) Check how old the ticket is...3 months max?? 2) Must be the latest 5 tickets??
//Check the email given.
if($ticket->getId() && strcasecmp($ticket->getEMail(),$email)==0){
@@ -61,7 +60,7 @@ if($_POST && (!empty($_POST['lemail']) && !empty($_POST['lticket']))):
//Redirect tickets.php
session_write_close();
session_regenerate_id();
- @header("Location: tickets.php");
+ @header("Location: tickets.php?id=".$ticket->getExtId());
require_once('tickets.php'); //Just incase. of header already sent error.
exit;
}
diff --git a/open.php b/open.php
index a5d86d077..11d3a0a9d 100644
--- a/open.php
+++ b/open.php
@@ -19,22 +19,27 @@ $inc='open.inc.php'; //default include.
$errors=array();
if($_POST):
$_POST['deptId']=$_POST['emailId']=0; //Just Making sure we don't accept crap...only topicId is expected.
- if(!$thisuser && $cfg->enableCaptcha()){
+ if($thisclient) {
+ $_POST['name']=$thisclient->getName();
+ $_POST['email']=$thisclient->getEmail();
+ } elseif($cfg->enableCaptcha()) {
if(!$_POST['captcha'])
$errors['captcha']='Enter text shown on the image';
elseif(strcmp($_SESSION['captcha'],md5($_POST['captcha'])))
$errors['captcha']='Invalid - try again!';
}
- //FIXME: Allow logged in users to use diff email?
- if($thisuser && strcasecmp($thisuser->getEmail(),$_POST['email']))
- $errors['email']='Email mismatch.';
-
//Ticket::create...checks for errors..
if(($ticket=Ticket::create($_POST,$errors,SOURCE))){
$msg='Support ticket request created';
- if($thisclient && $thisclient->isValid()) //Logged in...simply view the newly created ticket.
+ //Logged in...simply view the newly created ticket.
+ if($thisclient && $thisclient->isValid()) {
+ if(!$cfg->showRelatedTickets())
+ $_SESSION['_client']['key']= $ticket->getExtId(); //Resetting login Key to the current ticket!
+ session_write_close();
+ session_regenerate_id();
@header('Location: tickets.php?id='.$ticket->getExtId());
+ }
//Thank the user and promise speedy resolution!
$inc='thankyou.inc.php';
}else{
diff --git a/secure.inc.php b/secure.inc.php
index f6664ab81..3096b3503 100644
--- a/secure.inc.php
+++ b/secure.inc.php
@@ -13,7 +13,7 @@
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
-if(!strcasecmp(basename($_SERVER['SCRIPT_NAME']),basename(__FILE__))) die('Kwaheri rafiki!');
+if(!strcasecmp(basename($_SERVER['SCRIPT_NAME']),basename(__FILE__))) die('Kwaheri!');
if(!file_exists('client.inc.php')) die('Fatal Error.');
require_once('client.inc.php');
//User must be logged in!
diff --git a/tickets.php b/tickets.php
index 072abef7d..d4759ba52 100644
--- a/tickets.php
+++ b/tickets.php
@@ -16,59 +16,57 @@
**********************************************************************/
require('secure.inc.php');
if(!is_object($thisclient) || !$thisclient->isValid()) die('Access denied'); //Double check again.
-
require_once(INCLUDE_DIR.'class.ticket.php');
$ticket=null;
-$inc='tickets.inc.php'; //Default page...show all tickets.
-//Check if any id is given...
-if(($id=$_REQUEST['id']?$_REQUEST['id']:$_POST['ticket_id']) && is_numeric($id)) {
- //id given fetch the ticket info and check perm.
- $ticket= new Ticket(Ticket::getIdByExtId((int)$id));
- if(!$ticket or !$ticket->getEmail()) {
- $ticket=null; //clear.
- $errors['err']='Access Denied. Possibly invalid ticket ID';
- }elseif(strcasecmp($thisclient->getEmail(),$ticket->getEmail())){
- $errors['err']='Security violation. Repeated violations will result in your account being locked.';
- $ticket=null; //clear.
- }else{
- //Everything checked out.
- $inc='viewticket.inc.php';
+if($_REQUEST['id']) {
+ if(!($ticket=Ticket::lookupByExtId($_REQUEST['id']))) {
+ $errors['err']='Unknown or invalid ticket ID.';
+ }elseif(!$ticket->checkClientAccess($thisclient)) {
+ $errors['err']='Unknown or invalid ticket ID.'; //Using generic message on purpose!
+ $ticket=null;
}
}
+
//Process post...depends on $ticket object above.
if($_POST && is_object($ticket) && $ticket->getId()):
$errors=array();
switch(strtolower($_POST['a'])){
- case 'postmessage':
- if(strcasecmp($thisclient->getEmail(),$ticket->getEmail())) { //double check perm again!
+ case 'reply':
+ if(!$ticket->checkClientAccess($thisclient)) //double check perm again!
$errors['err']='Access Denied. Possibly invalid ticket ID';
- $inc='tickets.inc.php'; //Show the tickets.
- }
if(!$_POST['message'])
$errors['message']='Message required';
+
//check attachment..if any is set
- if($_FILES['attachment']['name']) {
- if(!$cfg->allowOnlineAttachments()) //Something wrong with the form...user shouldn't have an option to attach
- $errors['attachment']='File [ '.$_FILES['attachment']['name'].' ] rejected';
- elseif(!$cfg->canUploadFileType($_FILES['attachment']['name']))
- $errors['attachment']='Invalid file type [ '.$_FILES['attachment']['name'].' ]';
- elseif($_FILES['attachment']['size']>$cfg->getMaxFileSize())
- $errors['attachment']='File is too big. Max '.$cfg->getMaxFileSize().' bytes allowed';
+ $files=($cfg->allowOnlineAttachments() && $_FILES['attachments'])?Format::files($_FILES['attachments']):array();
+ if($files) {
+
+ foreach($files as $file) {
+ if(!$file['name']) continue;
+
+ if(!$cfg->canUploadFileType($file['name']))
+ $errors['attachment']='Invalid file type [ '.$file['name'].' ]';
+ elseif($file['size']>$cfg->getMaxFileSize())
+ $errors['attachment']='File '.$file['name'].'is too big. Max '.$cfg->getMaxFileSize().' bytes allowed';
+ }
}
if(!$errors){
//Everything checked out...do the magic.
if(($msgid=$ticket->postMessage($_POST['message'],'Web'))) {
- if($_FILES['attachment']['name'] && $cfg->canUploadFiles() && $cfg->allowOnlineAttachments())
- $ticket->uploadAttachment($_FILES['attachment'],$msgid,'M');
-
+ if($files && $cfg->allowOnlineAttachments())
+ $ticket->uploadAttachments($files,$msgid,'M');
+
$msg='Message Posted Successfully';
- }else{
+ } else {
$errors['err']='Unable to post the message. Try again';
}
- }else{
- $errors['err']=$errors['err']?$errors['err']:'Error(s) occured. Please try again';
+
+ } elseif(!$errors['err']) {
+ print_r($errors);
+ $errors['err']='Error(s) occurred. Please try again';
+
}
break;
default:
@@ -76,6 +74,15 @@ if($_POST && is_object($ticket) && $ticket->getId()):
}
$ticket->reload();
endif;
+$nav->setActiveNav('tickets');
+if($ticket && $ticket->checkClientAccess($thisclient)) {
+ $inc='view.inc.php';
+} elseif($cfg->showRelatedTickets() && $thisclient->getNumTickets()) {
+ $inc='tickets.inc.php';
+} else {
+ $nav->setActiveNav('new');
+ $inc='open.inc.php';
+}
include(CLIENTINC_DIR.'header.inc.php');
include(CLIENTINC_DIR.$inc);
include(CLIENTINC_DIR.'footer.inc.php');
diff --git a/view.php b/view.php
index b8be15b04..984b04c30 100644
--- a/view.php
+++ b/view.php
@@ -1,4 +1,21 @@
<?php
+/*********************************************************************
+ view.php
+
+ Ticket View.
+
+ Peter Rotich <peter@osticket.com>
+ Copyright (c) 2006-2010 osTicket
+ http://www.osticket.com
+
+ Released under the GNU General Public License WITHOUT ANY WARRANTY.
+ See LICENSE.TXT for details.
+
+ vim: expandtab sw=4 ts=4 sts=4:
+ $Id: $
+**********************************************************************/
+require('secure.inc.php');
+if(!is_object($thisclient) || !$thisclient->isValid()) die('Access denied'); //Double check again.
//We are now using tickets.php but we need to keep view.php for backward compatibility
require('tickets.php');
?>
--
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