From 9d09973c8f71ded7de53c31144871a0663aa7347 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Mon, 26 May 2014 13:31:45 -0500
Subject: [PATCH] mail: No auto responses for auto-reply mails
This requires extra processing in the mail backend, perhaps through a
plugin, which would detect and flag a message as an auto-reply. Auto-replies
are added to the ticket thread, but have the automated responses disabled.
---
include/class.ticket.php | 13 +++++++++----
1 file changed, 9 insertions(+), 4 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index c3f492469..271a7b427 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -1596,7 +1596,9 @@ class Ticket {
if(!$alerts) return $message; //Our work is done...
// Do not auto-respond to bounces and other auto-replies
- $autorespond = isset($vars['flags']) ? !$vars['flags']['bounce'] : true;
+ $autorespond = isset($vars['flags'])
+ ? !$vars['flags']['bounce'] && !$vars['flags']['auto-reply']
+ : true;
if ($autorespond && $message->isAutoReply())
$autorespond = false;
@@ -1843,9 +1845,12 @@ class Ticket {
if(!($note=$this->getThread()->addNote($vars, $errors)))
return null;
- if (isset($vars['flags']) && $vars['flags']['bounce'])
- // No alerts for bounce emails
- $alert = false;
+ $alert = $alert && (
+ isset($vars['flags'])
+ // No alerts for bounce and auto-reply emails
+ ? !$vars['flags']['bounce'] && !$vars['flags']['auto-reply']
+ : true
+ );
// Get assigned staff just in case the ticket is closed.
$assignee = $this->getStaff();
--
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