diff --git a/include/i18n/en_US/templates/email/ticket.autoresp.yaml b/include/i18n/en_US/templates/email/ticket.autoresp.yaml
index 6b1826e9e4cfc8201499da64422fc1004b3b1d63..d40ba578a08b6d500f4d28af47e89930c2df973e 100644
--- a/include/i18n/en_US/templates/email/ticket.autoresp.yaml
+++ b/include/i18n/en_US/templates/email/ticket.autoresp.yaml
@@ -11,21 +11,12 @@ subject: |
     Support Ticket Opened [#%{ticket.number}]
 body: |
     <h3><strong>Dear %{recipient.name.first},</strong></h3>
-    Our customer care team has created a ticket,
-    <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf,
-    with the following details and summary: <br>
-    <br>
-    Subject: <strong>%{ticket.subject}</strong><br>
-    Submitted: <strong>%{ticket.create_date}</strong>
-    <br>
-    <br>
-    %{message}
-    <br>
-    <br>
+    <p>
+    A request for support has been created and assigned #%{ticket.number}.
     A representative will follow-up with you as soon as possible. You can
     <a href="%{recipient.ticket_link}">view this ticket's progress
     online</a>.
-    <br>
+    </p>
     <br>
     <div style="color: rgb(127, 127, 127)">
     Your %{company.name} Team,