diff --git a/include/class.group.php b/include/class.group.php
index 4187f21dc5463aeb016e6c3d98178d7755220cca..67f392190f0cd357872ad9a1e550cf6258175631 100644
--- a/include/class.group.php
+++ b/include/class.group.php
@@ -227,9 +227,9 @@ class Group {
                 return $id;
 
             $errors['err']=sprintf(__('Unable to create %s.'), __('this group'))
-               .' '.__('Internal error occurrred');
+               .' '.__('Internal error occurred');
         }
-        
+
         return false;
     }
 }
diff --git a/include/class.template.php b/include/class.template.php
index c9d6711ed0c7f1d7c42459639d9ed3c5cacfa906..28b6c9d0e800bdf12a74aa1468a23b4d4c0c24f2 100644
--- a/include/class.template.php
+++ b/include/class.template.php
@@ -23,8 +23,8 @@ class EmailTemplateGroup {
     var $_templates;
     static $all_groups = array(
         'sys' => /* trans */ 'System Management Templates',
-        'ticket.user' => /* trans */ 'End-User Ticket Templates',
-        'ticket.staff' => /* trans */ 'Agent Ticket Templates',
+        'ticket.user' => /* trans */ 'End-User Email Templates',
+        'ticket.staff' => /* trans */ 'Agent Email Templates',
     );
     static $all_names=array(
         'ticket.autoresp'=>array(
diff --git a/include/i18n/en_US/help/tips/emails.email.yaml b/include/i18n/en_US/help/tips/emails.email.yaml
index 5735bdbb638a7b4ec11700ed9f2818fa89b59b30..b261c10eef61fd6e029fcafcd795d7226a2719fd 100644
--- a/include/i18n/en_US/help/tips/emails.email.yaml
+++ b/include/i18n/en_US/help/tips/emails.email.yaml
@@ -30,7 +30,7 @@ new_ticket_priority:
     title: New Ticket Priority
     content: >
         Choose the <span class="doc-desc-title">priority</span> for new
-        tickets created via ths Email Address.
+        tickets created via this Email Address.
 
 new_ticket_department:
     title: New Ticket Department
diff --git a/include/i18n/en_US/help/tips/settings.kb.yaml b/include/i18n/en_US/help/tips/settings.kb.yaml
index ea3cb117e1cfeba21b81b6a88df49b034138ff83..12f4954725fd56d5befbda7ab26276487f7d1746 100644
--- a/include/i18n/en_US/help/tips/settings.kb.yaml
+++ b/include/i18n/en_US/help/tips/settings.kb.yaml
@@ -23,7 +23,7 @@ knowledge_base_status:
         Enable this setting to allow your users self-service access to
         your public knowledge base articles.
         <br><br>
-        Knowledge base categories and FAQs can be made internal (viewable only by Agents.)
+        Knowledge base categories and FAQs can be made internal (viewable only by Agents).
     links:
       - title: Manage Knowledge Base
         href: /scp/kb.php
diff --git a/include/i18n/en_US/help/tips/settings.pages.yaml b/include/i18n/en_US/help/tips/settings.pages.yaml
index a506e338509ad0a6d0970f127f4e282af5cf15c0..487d09cf09f792374742136de279d0a338eff98a 100644
--- a/include/i18n/en_US/help/tips/settings.pages.yaml
+++ b/include/i18n/en_US/help/tips/settings.pages.yaml
@@ -28,7 +28,7 @@ landing_page:
     title: Landing Page
     content: >
         The <span class="doc-desc-title">Landing Page</span> is displayed on
-        the front page of your your support site.
+        the front page of your support site.
 
 offline_page:
     title: Offline Page
diff --git a/include/i18n/en_US/help/tips/settings.ticket.yaml b/include/i18n/en_US/help/tips/settings.ticket.yaml
index 50693c2a370d1c4b061c96f58e4bab9d271eebe7..93b041e281fabcfc57931b112a602c321f9e4641 100644
--- a/include/i18n/en_US/help/tips/settings.ticket.yaml
+++ b/include/i18n/en_US/help/tips/settings.ticket.yaml
@@ -28,7 +28,7 @@ default_priority:
         Choose a default <span class="doc-desc-title">priority</span> for
         tickets not assigned a priority automatically.
         <br/><br/>
-        Prioriy can be assigned via the help topic, routed department, or
+        Priority can be assigned via the help topic, routed department, or
         ticket filter settings.
 
 maximum_open_tickets:
diff --git a/include/i18n/en_US/help/tips/staff.staff_members.yaml b/include/i18n/en_US/help/tips/staff.staff_members.yaml
index 5d7b8cbe8ded464b7d1c15c3615d193d4b3f98a8..882bfe9eed9dfc390461796270f0966dd4410c26 100644
--- a/include/i18n/en_US/help/tips/staff.staff_members.yaml
+++ b/include/i18n/en_US/help/tips/staff.staff_members.yaml
@@ -13,10 +13,6 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-add_new_staff:
-    title: Add New Staff
-    content: >
-
 staff_members:
     title: Staff Members
     content: >
@@ -26,48 +22,8 @@ staff_members:
         broken up by pages. See the pages section below to navigate through more
         results.
 
-checkbox_column:
-    title: Manage Multiple Agents
-    content: >
-        By choosing a checkbox next to the name of the <span
-        class="doc-desc-title">Agent</span>(s), you may alter the <span
-        class="doc-desc-title">Account Status</span> to either Locked or Enabled.
-        If you change the <span class="doc-desc-title">agent</span>’s status to
-        Locked, then he/she will not be able to login.<br/>
-        <br/>
-        If you change the <span class="doc-desc-title">agent</span>’s status to
-        Enabled, then all normal account settings established for that <span
-        class="doc-desc-title">Agent</span> will resume.<br/>
-        <br/>
-        If you change the <span class="doc-desc-title">agent</span>’s status to
-        Locked, then he/she will not be able to login.
-
-name:
-    title: Name
-    content: >
-
-username:
-    title: Username
-    content: >
-
 status:
     title: Status
     content: >
         This will display whether the <span class="doc-desc-title">Agent</span> is
         Locked, Active, or Active (Vacation).
-
-group:
-    title: Group
-    content: >
-
-department:
-    title: Department
-    content: >
-
-created:
-    title: Created
-    content: >
-
-last_login:
-    title: Last Login
-    content: >
diff --git a/include/i18n/en_US/templates/page/landing.yaml b/include/i18n/en_US/templates/page/landing.yaml
index ceedc21a3bffc95c97b080da3006e5e00c6d0e1a..112bc512cb990403f26459f8004834f5fcadf022 100644
--- a/include/i18n/en_US/templates/page/landing.yaml
+++ b/include/i18n/en_US/templates/page/landing.yaml
@@ -7,7 +7,7 @@
 ---
 notes: >
     The Landing Page refers to the content of the Customer Portal's
-    intial view. The template modifies the content seen above the two links
+    initial view. The template modifies the content seen above the two links
     <strong>Open a New Ticket</strong> and <strong>Check Ticket Status</strong>.
 
 name: Landing
diff --git a/include/staff/dynamic-forms.inc.php b/include/staff/dynamic-forms.inc.php
index 74e3af3f9e1615a766ba9e4faa80e97f4a6fac67..bfa399490f858aebbc46bdf25354d010be718a2e 100644
--- a/include/staff/dynamic-forms.inc.php
+++ b/include/staff/dynamic-forms.inc.php
@@ -95,7 +95,7 @@ if ($count) //Show options..
     echo '<div>&nbsp;'.__('Page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="delete" value="<?php echo __('Delete'); ?>">
 </p>
 </form>
 
diff --git a/include/staff/dynamic-lists.inc.php b/include/staff/dynamic-lists.inc.php
index 824473c7fe604a14b9d851b6b8dba76b9f834f9e..70f3d27b4e67dd19180a11cd9591f9a0b1122f1d 100644
--- a/include/staff/dynamic-lists.inc.php
+++ b/include/staff/dynamic-lists.inc.php
@@ -68,7 +68,7 @@ if ($count) //Show options..
 ?>
 
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="delete" value="<?php echo __('Delete'); ?>">
 </p>
 </form>
 
diff --git a/include/staff/settings-access.inc.php b/include/staff/settings-access.inc.php
index df927ef3217ee6cfcd5179182100ae4b524cd2c4..fa6fc607e77d84f5383723785966311a5a8c3005 100644
--- a/include/staff/settings-access.inc.php
+++ b/include/staff/settings-access.inc.php
@@ -187,7 +187,7 @@ $manage_content = function($title, $content) use ($contents) {
         </tr>
         <?php $manage_content(__('Agents'), 'pwreset-staff'); ?>
         <?php $manage_content(__('Clients'), 'pwreset-client'); ?>
-        <?php $manage_content(__('Guess Ticket Access'), 'access-link'); ?>
+        <?php $manage_content(__('Guest Ticket Access'), 'access-link'); ?>
         <tr>
             <th colspan="2">
                 <em><b><?php echo __('Sign In Pages'); ?></b></em>
diff --git a/include/staff/templates/user.tmpl.php b/include/staff/templates/user.tmpl.php
index 68d551a05a0b6cb2b8b851dccf46640405f66cdd..655e92ecfeba38232b3d6ac4e8c5a90f37d435b3 100644
--- a/include/staff/templates/user.tmpl.php
+++ b/include/staff/templates/user.tmpl.php
@@ -49,7 +49,7 @@ if ($info['error']) {
 
 <div class="tab_content" id="info-tab">
 <div class="floating-options">
-    <a href="<?php echo $info['useredit'] ?: '#'; ?>" id="edituser" class="action" title="Edit"><i class="icon-edit"></i></a>
+    <a href="<?php echo $info['useredit'] ?: '#'; ?>" id="edituser" class="action" title="<?php echo __('Edit'); ?>"><i class="icon-edit"></i></a>
     <a href="users.php?id=<?php echo $user->getId(); ?>" title="<?php
         echo __('Manage User'); ?>" class="action"><i class="icon-share"></i></a>
 </div>
diff --git a/include/staff/templates/users.tmpl.php b/include/staff/templates/users.tmpl.php
index c4c612eff5f96703ca0f0bd13e6f05914fbc0419..44a0644b23673a4aaf25fb546281b03fbd5c0459 100644
--- a/include/staff/templates/users.tmpl.php
+++ b/include/staff/templates/users.tmpl.php
@@ -155,7 +155,7 @@ if ($res && $num) { //Show options..
     <hr/>
     <p class="confirm-action" style="display:none;" id="remove-users-confirm">
         <?php echo sprintf(__(
-        'Are you sure want to <b>REMOVE</b> %1$s from <strong>%2$s</strong> organization?'),
+        'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?'),
         _N('selected user', 'selected users', 2),
         $org->getName()); ?>
     </p>
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index af406fa7a4efa256d5452b4046f4e45b8a2f598c..8ca2d04c07787185dfa80e879a7e9a35a000bd33 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -992,7 +992,7 @@ $tcount+= $ticket->getNumNotes();
         <?php echo sprintf(__('Are you sure you want to <b>remove</b> %s from ban list?'), $ticket->getEmail()); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="release-confirm">
-        <?php echo sprintf(__('Are you sure you want to <b>unassign</b> ticket from %s<b>?'), $ticket->getAssigned()); ?></b>
+        <?php echo sprintf(__('Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?'), $ticket->getAssigned()); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="changeuser-confirm">
         <span id="msg_warning" style="display:block;vertical-align:top">
diff --git a/scp/js/scp.js b/scp/js/scp.js
index df8a867564757f14544ec1742b74a1a039948694..b9b2a1b9f3d67303f52e88d0eab5cc9dba57e8e2 100644
--- a/scp/js/scp.js
+++ b/scp/js/scp.js
@@ -748,7 +748,7 @@ $('.quicknote .delete').live('click.note', function() {
 $('#new-note').live('click', function() {
   var note = $(this).closest('.quicknote'),
     T = $('<textarea>'),
-    button = $('<input type="button">').val('Create');
+    button = $('<input type="button">').val(__('Create'));
     button.click(function() {
       $.post('ajax.php/' + note.data('url'),
         { note: T.redactor('get'), no_options: note.hasClass('no-options') },
diff --git a/scp/tickets.php b/scp/tickets.php
index 58aadfa3c0ffc83dadb1e37d3aa44ea95c0b807f..35542ec45fd18d2ced4df790ea1518f17034b45f 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -276,7 +276,7 @@ if($_POST && !$errors):
                     if(!$ticket->isAssigned() || !($assigned=$ticket->getAssigned())) {
                         $errors['err'] = __('Ticket is not assigned!');
                     } elseif($ticket->release()) {
-                        $msg=sprintf(__('Ticket released (unassigned) from %1$s by %2$s)'),$assigned,$thisstaff->getName());
+                        $msg=sprintf(__('Ticket released (unassigned) from %1$s by %2$s'),$assigned,$thisstaff->getName());
                         $ticket->logActivity(__('Ticket unassigned'),$msg);
                     } else {
                         $errors['err'] = __('Problems releasing the ticket. Try again');