diff --git a/include/class.pdf.php b/include/class.pdf.php
index 34973391ffa8e288ee3d5e20473f2d28313349c4..32bc4b8810ecb66d5f9b4cbadea0a164ff7ed790 100644
--- a/include/class.pdf.php
+++ b/include/class.pdf.php
@@ -30,17 +30,11 @@ class Ticket2PDF extends mPDF
function Ticket2PDF($ticket, $psize='Letter', $notes=false) {
global $thisstaff;
-
$this->ticket = $ticket;
$this->includenotes = $notes;
parent::__construct('', $psize);
- $this->SetMargins(10,10,10);
- $this->AliasNbPages();
- $this->AddPage();
- $this->cMargin = 3;
-
$this->_print();
}
@@ -48,70 +42,6 @@ class Ticket2PDF extends mPDF
return $this->ticket;
}
- function getLogoFile() {
- global $ost;
-
- if (!function_exists('imagecreatefromstring')
- || (!($logo = $ost->getConfig()->getClientLogo()))) {
- return INCLUDE_DIR.'fpdf/print-logo.png';
- }
-
- $tmp = tempnam(sys_get_temp_dir(), 'pdf') . '.jpg';
- $img = imagecreatefromstring($logo->getData());
- // Handle transparent images with white background
- $img2 = imagecreatetruecolor(imagesx($img), imagesy($img));
- $white = imagecolorallocate($img2, 255, 255, 255);
- imagefill($img2, 0, 0, $white);
- imagecopy($img2, $img, 0, 0, 0, 0, imagesx($img), imagesy($img));
- imagejpeg($img2, $tmp);
- return $tmp;
- }
-
- //report header...most stuff are hard coded for now...
- function Header() {
- global $cfg;
-
- //Common header
- $logo = $this->getLogoFile();
- $this->Image($logo, $this->lMargin, $this->tMargin, 0, 20);
- if (strpos($logo, INCLUDE_DIR) === false)
- unlink($logo);
- $this->SetFont('Arial', 'B', 16);
- $this->SetY($this->tMargin + 20);
- $this->SetX($this->lMargin);
- $this->WriteCell(0, 0, '', "B", 2, 'L');
- $this->Ln(1);
- $this->SetFont('Arial', 'B',10);
- $this->WriteCell(0, 5, $cfg->getTitle(), 0, 0, 'L');
- $this->SetFont('Arial', 'I',10);
- $this->WriteCell(0, 5, Format::daydatetime(null, false), 0, 1, 'R');
- $this->Ln(5);
- }
-
- //Page footer baby
- function Footer() {
- global $thisstaff;
-
- $this->SetY(-15);
- $this->WriteCell(0, 2, '', "T", 2, 'L');
- $this->SetFont('Arial', 'I', 9);
- $this->WriteCell(0, 7, sprintf(__('Ticket #%1$s printed by %2$s on %3$s'),
- $this->getTicket()->getNumber(), $thisstaff->getUserName(), date('r')), 0, 0, 'L');
- //$this->WriteCell(0,10,'Page '.($this->PageNo()-$this->pageOffset).' of {nb} '.$this->pageOffset.' '.$this->PageNo(),0,0,'R');
- $this->WriteCell(0, 7, sprintf(__('Page %d'), ($this->PageNo() - $this->pageOffset)), 0, 0, 'R');
- }
-
- function Cell($w, $h=0, $txt='', $border=0, $ln=0, $align='', $fill=false, $link='') {
- parent::Cell($w, $h, $txt, $border, $ln, $align, $fill, $link);
- }
-
- function WriteText($w, $text, $border) {
-
- $this->SetFont('Arial','',11);
- $this->MultiCell($w, 7, $text, $border, 'L');
-
- }
-
function WriteHtml() {
static $filenumber = 1;
$args = func_get_args();
@@ -131,187 +61,21 @@ class Ticket2PDF extends mPDF
}
function _print() {
+ global $thisstaff, $thisclient, $cfg;
if(!($ticket=$this->getTicket()))
return;
- $w =(($this->w/2)-$this->lMargin);
- $l = 35;
- $c = $w-$l;
-
- // Setup HTML writing and load default thread stylesheet
- $this->WriteHtml(
- '<style>'.file_get_contents(ROOT_DIR.'css/thread.css')
- .'</style>', 1, true, false);
-
- $this->SetFont('Arial', 'B', 11);
- $this->cMargin = 0;
- $this->SetFont('Arial', 'B', 11);
- $this->SetTextColor(10, 86, 142);
- $this->WriteCell($w, 7,sprintf(__('Ticket #%s'),$ticket->getNumber()), 0, 0, 'L');
- $this->Ln(7);
- $this->cMargin = 3;
- $this->SetTextColor(0);
- $this->SetDrawColor(220, 220, 220);
- $this->SetFillColor(244, 250, 255);
- $this->SetX($this->lMargin);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Status'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, (string)$ticket->getStatus(), 1, 0, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Name'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, (string)$ticket->getName(), 1, 1, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Priority'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $ticket->getPriority(), 1, 0, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Email'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $ticket->getEmail(), 1, 1, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Department'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $ticket->getDeptName(), 1, 0, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Phone'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $ticket->getPhoneNumber(), 1, 1, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Create Date'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, Format::datetime($ticket->getCreateDate()), 1, 0, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Source'), 1, 0, 'L', true);
- $this->SetFont('');
- $source = ucfirst($ticket->getSource());
- if($ticket->getIP())
- $source.=' ('.$ticket->getIP().')';
- $this->WriteCell($c, 7, $source, 1, 0, 'L', true);
- $this->Ln(12);
-
- $this->SetFont('Arial', 'B', 11);
- if($ticket->isOpen()) {
- $this->WriteCell($l, 7, __('Assigned To'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $ticket->isAssigned()?$ticket->getAssigned():' -- ', 1, 0, 'L', true);
- } else {
-
- $closedby = __('unknown');
- if(($staff = $ticket->getStaff()))
- $closedby = (string) $staff->getName();
-
- $this->WriteCell($l, 7, __('Closed By'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $closedby, 1, 0, 'L', true);
- }
-
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Help Topic'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, $ticket->getHelpTopic(), 1, 1, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('SLA Plan'), 1, 0, 'L', true);
- $this->SetFont('');
- $sla = $ticket->getSLA();
- $this->WriteCell($c, 7, $sla?$sla->getName():' -- ', 1, 0, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Last Response'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, Format::datetime($ticket->getLastRespDate()), 1, 1, 'L', true);
- $this->SetFont('Arial', 'B', 11);
- if($ticket->isOpen()) {
- $this->WriteCell($l, 7, __('Due Date'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, Format::datetime($ticket->getEstDueDate()), 1, 0, 'L', true);
- } else {
- $this->WriteCell($l, 7, __('Close Date'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, Format::datetime($ticket->getCloseDate()), 1, 0, 'L', true);
- }
-
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($l, 7, __('Last Message'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c, 7, Format::datetime($ticket->getLastMsgDate()), 1, 1, 'L', true);
-
- $this->SetFillColor(255, 255, 255);
- foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
- $idx = 0;
- foreach ($form->getAnswers() as $a) {
- if (in_array($a->getField()->get('name'),
- array('email','name','subject','phone','priority')))
- continue;
- $this->SetFont('Arial', 'B', 11);
- if ($idx++ === 0) {
- $this->Ln(5);
- $this->SetFillColor(244, 250, 255);
- $this->WriteCell(($l+$c)*2, 7, $a->getForm()->get('title'),
- 1, 0, 'L', true);
- $this->SetFillColor(255, 255, 255);
- }
- if ($val = $a->toString()) {
- $this->Ln(7);
- $this->WriteCell($l*2, 7, $a->getField()->get('label'), 1, 0, 'L', true);
- $this->SetFont('');
- $this->WriteCell($c*2, 7, $val, 1, 0, 'L', true);
- }
- }
- }
- $this->SetFillColor(244, 250, 255);
- $this->Ln(10);
-
- $this->SetFont('Arial', 'B', 11);
- $this->cMargin = 0;
- $this->SetTextColor(10, 86, 142);
- $this->WriteCell($w, 7,trim($ticket->getSubject()), 0, 0, 'L');
- $this->Ln(7);
- $this->SetTextColor(0);
- $this->cMargin = 3;
-
- //Table header colors (RGB)
- $colors = array('M'=>array(195, 217, 255),
- 'R'=>array(255, 224, 179),
- 'N'=>array(250, 250, 210));
- //Get ticket thread
- $types = array('M', 'R');
- if($this->includenotes)
- $types[] = 'N';
-
- if(($entries = $ticket->getThreadEntries($types))) {
- foreach($entries as $entry) {
-
- $color = $colors[$entry['thread_type']];
-
- $this->SetFillColor($color[0], $color[1], $color[2]);
- $this->SetFont('Arial', 'B', 11);
- $this->WriteCell($w/2, 7, Format::datetime($entry['created']), 'LTB', 0, 'L', true);
- $this->SetFont('Arial', '', 10);
- $this->WriteCell($w, 7, Format::truncate($entry['title'], 50), 'TB', 0, 'L', true);
- $this->WriteCell($w/2, 7, $entry['name'] ?: $entry['poster'], 'TBR', 1, 'L', true);
- $this->SetFont('');
- $text = $entry['body']->display('pdf');
- if($entry['attachments']
- && ($tentry=$ticket->getThreadEntry($entry['id']))
- && ($attachments = $tentry->getAttachments())) {
- $files = array();
- foreach($attachments as $attachment)
- if (!$attachment['inline'])
- $files[]= $attachment['name'];
-
- if ($files)
- $text.="<div>Files Attached: [".implode(', ',$files)."]</div>";
- $text.="<div>".sprintf(__('Files Attached: [%s]'),implode(', ',$files))."</div>";
- }
- $this->WriteHtml('<div class="thread-body">'.$text.'</div>', 2, false, false);
- $this->Ln(5);
- }
- }
-
- $this->WriteHtml('', 2, false, true);
+ ob_start();
+ if ($thisstaff)
+ include STAFFINC_DIR.'templates/ticket-print.tmpl.php';
+ elseif ($thisclient)
+ include CLIENTINC_DIR.'templates/ticket-print.tmpl.php';
+ else
+ return;
+ $html = ob_get_clean();
+ $this->WriteHtml($html, 0, true, true);
}
}
?>
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 5bdec7646de19b257870924cdfdcdf90b8bddb6f..7b95d9b82dc6c128db158958ce572fec58bde560 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2177,7 +2177,7 @@ class Ticket {
$pdf = new Ticket2PDF($this, $psize, $notes);
$name='Ticket-'.$this->getNumber().'.pdf';
- $pdf->Output($name, 'I');
+ Http::download($name, 'application/pdf', $pdf->Output($name, 'S'));
//Remember what the user selected - for autoselect on the next print.
$_SESSION['PAPER_SIZE'] = $psize;
exit;
diff --git a/include/client/templates/ticket-print.tmpl.php b/include/client/templates/ticket-print.tmpl.php
new file mode 100644
index 0000000000000000000000000000000000000000..d30973911165381db1097ca253461e021565ceb0
--- /dev/null
+++ b/include/client/templates/ticket-print.tmpl.php
@@ -0,0 +1,234 @@
+<html>
+
+<head>
+ <style type="text/css">
+@page {
+ header: html_def;
+ footer: html_def;
+ margin: 15mm;
+ margin-top: 30mm;
+ margin-bottom: 22mm;
+}
+.logo {
+ max-width: 220px;
+ max-height: 71px;
+ width: auto;
+ height: auto;
+ margin: 0;
+}
+#ticket_thread .message,
+#ticket_thread .response,
+#ticket_thread .note {
+ margin-top:10px;
+ border:1px solid #aaa;
+ border-bottom:2px solid #aaa;
+}
+#ticket_thread .header {
+ text-align:left;
+ border-bottom:1px solid #aaa;
+ padding:3px;
+ width: 100%;
+ table-layout: fixed;
+}
+#ticket_thread .message .header {
+ background:#C3D9FF;
+}
+#ticket_thread .response .header {
+ background:#DDD;
+}
+#ticket_thread .note .header {
+ background:#FFE;
+}
+#ticket_thread .info {
+ padding:5px;
+ background: snow;
+ border-top: 0.3mm solid #ccc;
+}
+
+table.meta-data {
+ width: 100%;
+}
+table.custom-data {
+ margin-top: 10px;
+}
+table.custom-data th {
+ width: 25%;
+}
+table.custom-data th,
+table.meta-data th {
+ text-align: right;
+ background-color: #ddd;
+ padding: 3px 8px;
+}
+table.meta-data td {
+ padding: 3px 8px;
+}
+.faded {
+ color:#666;
+}
+.pull-left {
+ float: left;
+}
+.pull-right {
+ float: right;
+}
+.flush-right {
+ text-align: right;
+}
+.flush-left {
+ text-align: left;
+}
+.ltr {
+ direction: ltr;
+ unicode-bidi: embed;
+}
+.headline {
+ border-bottom: 2px solid black;
+ font-weight: bold;
+}
+div.hr {
+ border-top: 0.2mm solid #bbb;
+ margin: 0.5mm 0;
+ font-size: 0.0001em;
+}
+.thread-entry, .thread-body {
+ page-break-inside: avoid;
+}
+<?php include ROOT_DIR . 'css/thread.css'; ?>
+ </style>
+</head>
+<body>
+
+<htmlpageheader name="def" style="display:none">
+<?php if ($logo = $cfg->getClientLogo()) { ?>
+ <img src="cid:<?php echo $logo->getKey(); ?>" class="logo"/>
+<?php } else { ?>
+ <img src="<?php echo INCLUDE_DIR . 'fpdf/print-logo.png'; ?>" class="logo"/>
+<?php } ?>
+ <div class="hr"> </div>
+ <table><tr>
+ <td class="flush-left"><?php echo (string) $ost->company; ?></td>
+ <td class="flush-right"><?php echo Format::db_daydatetime(Misc::gmtime()); ?></td>
+ </tr></table>
+</htmlpageheader>
+
+<htmlpagefooter name="def" style="display:none">
+ <div class="hr"> </div>
+ <table width="100%"><tr><td class="flush-left">
+ Ticket #<?php echo $ticket->getNumber(); ?> printed by
+ <?php echo $thisclient->getName()->getFirst(); ?> on
+ <?php echo Format::db_daydatetime(Misc::gmtime()); ?>
+ </td>
+ <td class="flush-right">
+ Page {PAGENO}
+ </td>
+ </tr></table>
+</htmlpagefooter>
+
+<!-- Ticket metadata -->
+<h1>Ticket #<?php echo $ticket->getNumber(); ?></h1>
+<table class="meta-data" cellpadding="0" cellspacing="0">
+<tbody>
+<tr>
+ <th><?php echo __('Status'); ?></th>
+ <td><?php echo $ticket->getStatus(); ?></td>
+ <th><?php echo __('Name'); ?></th>
+ <td><?php echo $ticket->getOwner()->getName(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Priority'); ?></th>
+ <td><?php echo $ticket->getPriority(); ?></td>
+ <th><?php echo __('Email'); ?></th>
+ <td><?php echo $ticket->getEmail(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Department'); ?></th>
+ <td><?php echo $ticket->getDept(); ?></td>
+ <th><?php echo __('Phone'); ?></th>
+ <td><?php echo $ticket->getPhoneNumber(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Create Date'); ?></th>
+ <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
+ <th><?php echo __('Source'); ?></th>
+ <td><?php echo $ticket->getSource(); ?></td>
+</tr>
+</tbody>
+</table>
+
+<!-- Custom Data -->
+<?php
+foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
+ // Skip core fields shown earlier in the ticket view
+ // TODO: Rewrite getAnswers() so that one could write
+ // ->getAnswers()->filter(not(array('field__name__in'=>
+ // array('email', ...))));
+ $answers = array_filter($form->getAnswers(), function ($a) {
+ return !in_array($a->getField()->get('name'),
+ array('email','subject','name','priority'))
+ && !$a->getField()->get('private');
+ });
+ if (count($answers) == 0)
+ continue;
+ ?>
+ <table class="custom-data" cellspacing="0" cellpadding="4" width="100%" border="0">
+ <tr><td colspan="2" class="headline flush-left"><?php echo $form->getTitle(); ?></th></tr>
+ <?php foreach($answers as $a) {
+ if (!($v = $a->display())) continue; ?>
+ <tr>
+ <th><?php
+ echo $a->getField()->get('label');
+ ?>:</th>
+ <td><?php
+ echo $v;
+ ?></td>
+ </tr>
+ <?php } ?>
+ </table>
+ <?php
+ $idx++;
+} ?>
+
+<!-- Ticket Thread -->
+<h2><?php echo $ticket->getSubject(); ?></h2>
+<div id="ticket_thread">
+<?php
+$types = array('M', 'R');
+
+if ($thread = $ticket->getThreadEntries($types)) {
+ $threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note');
+ foreach ($thread as $entry) { ?>
+ <div class="thread-entry <?php echo $threadTypes[$entry['thread_type']]; ?>">
+ <table class="header"><tr><td>
+ <span><?php
+ echo Format::db_datetime($entry['created']);?></span>
+ <span style="padding:0 1em" class="faded title"><?php
+ echo Format::truncate($entry['title'], 100); ?></span>
+ </td>
+ <td class="flush-right faded title" style="white-space:no-wrap">
+ <?php
+ echo Format::htmlchars($entry['name'] ?: $entry['poster']); ?></span>
+ </td>
+ </tr></table>
+ <div class="thread-body">
+ <div><?php echo $entry['body']->display('pdf'); ?></div>
+ </div>
+ <?php
+ if ($entry['attachments']
+ && ($tentry = $ticket->getThreadEntry($entry['id']))
+ && ($files = $tentry->getAttachments())) { ?>
+ <div class="info">
+<?php foreach ($files as $F) { ?>
+ <div>
+ <span><?php echo $F['name']; ?></span>
+ <span class="faded">(<?php echo Format::file_size($F['size']); ?>)</span>
+ </div>
+<?php } ?>
+ </div>
+<?php } ?>
+ </div>
+<?php }
+} ?>
+</div>
+</body>
+</html>
diff --git a/include/client/view.inc.php b/include/client/view.inc.php
index 6fb76a9d969208436d36b1f072133a24fd368e9c..59ddf6b0bc75cdb4fa564a5a53c255fa4e13e5e5 100644
--- a/include/client/view.inc.php
+++ b/include/client/view.inc.php
@@ -33,12 +33,16 @@ if ($thisclient && $thisclient->isGuest()
<h1>
<?php echo sprintf(__('Ticket #%s'), $ticket->getNumber()); ?>
<a href="tickets.php?id=<?php echo $ticket->getId(); ?>" title="<?php echo __('Reload'); ?>"><span class="Icon refresh"> </span></a>
+<div class="pull-right">
+ <a class="action-button" href="tickets.php?a=print&id=<?php
+ echo $ticket->getId(); ?>"><i class="icon-print"></i> <?php echo __('Print'); ?></a>
<?php if ($ticket->hasClientEditableFields()
// Only ticket owners can edit the ticket details (and other forms)
&& $thisclient->getId() == $ticket->getUserId()) { ?>
<a class="action-button pull-right" href="tickets.php?a=edit&id=<?php
echo $ticket->getId(); ?>"><i class="icon-edit"></i> <?php echo __('Edit'); ?></a>
<?php } ?>
+</div>
</h1>
</td>
</tr>
diff --git a/include/staff/templates/ticket-print.tmpl.php b/include/staff/templates/ticket-print.tmpl.php
new file mode 100644
index 0000000000000000000000000000000000000000..430c775d9cd2490d45c45870f60017ca479d5101
--- /dev/null
+++ b/include/staff/templates/ticket-print.tmpl.php
@@ -0,0 +1,258 @@
+<html>
+
+<head>
+ <style type="text/css">
+@page {
+ header: html_def;
+ footer: html_def;
+ margin: 15mm;
+ margin-top: 30mm;
+ margin-bottom: 22mm;
+}
+.logo {
+ max-width: 220px;
+ max-height: 71px;
+ width: auto;
+ height: auto;
+ margin: 0;
+}
+#ticket_thread .message,
+#ticket_thread .response,
+#ticket_thread .note {
+ margin-top:10px;
+ border:1px solid #aaa;
+ border-bottom:2px solid #aaa;
+}
+#ticket_thread .header {
+ text-align:left;
+ border-bottom:1px solid #aaa;
+ padding:3px;
+ width: 100%;
+ table-layout: fixed;
+}
+#ticket_thread .message .header {
+ background:#C3D9FF;
+}
+#ticket_thread .response .header {
+ background:#FFE0B3;
+}
+#ticket_thread .note .header {
+ background:#FFE;
+}
+#ticket_thread .info {
+ padding:5px;
+ background: snow;
+ border-top: 0.3mm solid #ccc;
+}
+
+table.meta-data {
+ width: 100%;
+}
+table.custom-data {
+ margin-top: 10px;
+}
+table.custom-data th {
+ width: 25%;
+}
+table.custom-data th,
+table.meta-data th {
+ text-align: right;
+ background-color: #ddd;
+ padding: 3px 8px;
+}
+table.meta-data td {
+ padding: 3px 8px;
+}
+.faded {
+ color:#666;
+}
+.pull-left {
+ float: left;
+}
+.pull-right {
+ float: right;
+}
+.flush-right {
+ text-align: right;
+}
+.flush-left {
+ text-align: left;
+}
+.ltr {
+ direction: ltr;
+ unicode-bidi: embed;
+}
+.headline {
+ border-bottom: 2px solid black;
+ font-weight: bold;
+}
+div.hr {
+ border-top: 0.2mm solid #bbb;
+ margin: 0.5mm 0;
+ font-size: 0.0001em;
+}
+.thread-entry, .thread-body {
+ page-break-inside: avoid;
+}
+<?php include ROOT_DIR . 'css/thread.css'; ?>
+ </style>
+</head>
+<body>
+
+<htmlpageheader name="def" style="display:none">
+<?php if ($logo = $cfg->getClientLogo()) { ?>
+ <img src="cid:<?php echo $logo->getKey(); ?>" class="logo"/>
+<?php } else { ?>
+ <img src="<?php echo INCLUDE_DIR . 'fpdf/print-logo.png'; ?>" class="logo"/>
+<?php } ?>
+ <div class="hr"> </div>
+ <table><tr>
+ <td class="flush-left"><?php echo (string) $ost->company; ?></td>
+ <td class="flush-right"><?php echo Format::db_daydatetime(Misc::gmtime()); ?></td>
+ </tr></table>
+</htmlpageheader>
+
+<htmlpagefooter name="def" style="display:none">
+ <div class="hr"> </div>
+ <table width="100%"><tr><td class="flush-left">
+ Ticket #<?php echo $ticket->getNumber(); ?> printed by
+ <?php echo $thisstaff->getUserName(); ?> on
+ <?php echo Format::db_daydatetime(Misc::gmtime()); ?>
+ </td>
+ <td class="flush-right">
+ Page {PAGENO}
+ </td>
+ </tr></table>
+</htmlpagefooter>
+
+<!-- Ticket metadata -->
+<h1>Ticket #<?php echo $ticket->getNumber(); ?></h1>
+<table class="meta-data" cellpadding="0" cellspacing="0">
+<tbody>
+<tr>
+ <th><?php echo __('Status'); ?></th>
+ <td><?php echo $ticket->getStatus(); ?></td>
+ <th><?php echo __('Name'); ?></th>
+ <td><?php echo $ticket->getOwner()->getName(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Priority'); ?></th>
+ <td><?php echo $ticket->getPriority(); ?></td>
+ <th><?php echo __('Email'); ?></th>
+ <td><?php echo $ticket->getEmail(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Department'); ?></th>
+ <td><?php echo $ticket->getDept(); ?></td>
+ <th><?php echo __('Phone'); ?></th>
+ <td><?php echo $ticket->getPhoneNumber(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Create Date'); ?></th>
+ <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
+ <th><?php echo __('Source'); ?></th>
+ <td><?php echo $ticket->getSource(); ?></td>
+</tr>
+</tbody>
+<tbody>
+ <tr><td colspan="4" class="spacer"> </td></tr>
+</tbody>
+<tbody>
+<tr>
+ <th><?php echo __('Assigned To'); ?></th>
+ <td><?php echo $ticket->getAssigned(); ?></td>
+ <th><?php echo __('Help Topic'); ?></th>
+ <td><?php echo $ticket->getHelpTopic(); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('SLA Plan'); ?></th>
+ <td><?php if ($sla = $ticket->getSLA()) echo $sla->getName(); ?></td>
+ <th><?php echo __('Last Response'); ?></th>
+ <td><?php echo Format::db_datetime($ticket->getLastResponseDate()); ?></td>
+</tr>
+<tr>
+ <th><?php echo __('Due Date'); ?></th>
+ <td><?php echo Format::db_datetime($ticket->getEstDueDate()); ?></td>
+ <th><?php echo __('Last Message'); ?></th>
+ <td><?php echo Format::db_datetime($ticket->getLastMessageDate()); ?></td>
+</tr>
+</tbody>
+</table>
+
+<!-- Custom Data -->
+<?php
+foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
+ // Skip core fields shown earlier in the ticket view
+ // TODO: Rewrite getAnswers() so that one could write
+ // ->getAnswers()->filter(not(array('field__name__in'=>
+ // array('email', ...))));
+ $answers = array_filter($form->getAnswers(), function ($a) {
+ return !in_array($a->getField()->get('name'),
+ array('email','subject','name','priority'));
+ });
+ if (count($answers) == 0)
+ continue;
+ ?>
+ <table class="custom-data" cellspacing="0" cellpadding="4" width="100%" border="0">
+ <tr><td colspan="2" class="headline flush-left"><?php echo $form->getTitle(); ?></th></tr>
+ <?php foreach($answers as $a) {
+ if (!($v = $a->display())) continue; ?>
+ <tr>
+ <th><?php
+ echo $a->getField()->get('label');
+ ?>:</th>
+ <td><?php
+ echo $v;
+ ?></td>
+ </tr>
+ <?php } ?>
+ </table>
+ <?php
+ $idx++;
+} ?>
+
+<!-- Ticket Thread -->
+<h2><?php echo $ticket->getSubject(); ?></h2>
+<div id="ticket_thread">
+<?php
+$types = array('M', 'R');
+if ($this->includenotes)
+ $types[] = 'N';
+
+if ($thread = $ticket->getThreadEntries($types)) {
+ $threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note');
+ foreach ($thread as $entry) { ?>
+ <div class="thread-entry <?php echo $threadTypes[$entry['thread_type']]; ?>">
+ <table class="header" style="width:100%"><tr><td>
+ <span><?php
+ echo Format::db_datetime($entry['created']);?></span>
+ <span style="padding:0 1em" class="faded title"><?php
+ echo Format::truncate($entry['title'], 100); ?></span>
+ </td>
+ <td class="flush-right faded title" style="white-space:no-wrap">
+ <?php
+ echo Format::htmlchars($entry['name'] ?: $entry['poster']); ?></span>
+ </td>
+ </tr></table>
+ <div class="thread-body">
+ <div><?php echo $entry['body']->display('pdf'); ?></div>
+ <?php
+ if ($entry['attachments']
+ && ($tentry = $ticket->getThreadEntry($entry['id']))
+ && ($files = $tentry->getAttachments())) { ?>
+ <div class="info">
+<?php foreach ($files as $F) { ?>
+ <div>
+ <span><?php echo $F['name']; ?></span>
+ <span class="faded">(<?php echo Format::file_size($F['size']); ?>)</span>
+ </div>
+<?php } ?>
+ </div>
+<?php } ?>
+ </div>
+ </div>
+<?php }
+} ?>
+</div>
+</body>
+</html>
diff --git a/tickets.php b/tickets.php
index 2161b67b2658326dcc29a388286a96be077b7e59..052762488b814df35147478e39892fa07385cdb5 100644
--- a/tickets.php
+++ b/tickets.php
@@ -40,7 +40,7 @@ $messageField = $tform->getField('message');
$attachments = $messageField->getWidget()->getAttachments();
//Process post...depends on $ticket object above.
-if($_POST && is_object($ticket) && $ticket->getId()):
+if ($_POST && is_object($ticket) && $ticket->getId()) {
$errors=array();
switch(strtolower($_POST['a'])){
case 'edit':
@@ -101,7 +101,16 @@ if($_POST && is_object($ticket) && $ticket->getId()):
$errors['err']=__('Unknown action');
}
$ticket->reload();
-endif;
+}
+elseif (is_object($ticket) && $ticket->getId()) {
+ switch(strtolower($_REQUEST['a'])) {
+ case 'print':
+ if (!$ticket || !$ticket->pdfExport($_REQUEST['psize']))
+ $errors['err'] = __('Internal error: Unable to export the ticket to PDF for print.');
+ break;
+ }
+}
+
$nav->setActiveNav('tickets');
if($ticket && $ticket->checkUserAccess($thisclient)) {
if (isset($_REQUEST['a']) && $_REQUEST['a'] == 'edit'