From 8deac64438ae0a9108fd6d935f3b2718dc08f18d Mon Sep 17 00:00:00 2001 From: Jared Hancock <jared@osticket.com> Date: Thu, 28 Jun 2012 18:56:45 -0400 Subject: [PATCH] Add upgrade instructions And provide a shell script to remove codebase files no longer used in osTicket 1.7 --- README.md | 19 +++++++++++++++++++ 1 file changed, 19 insertions(+) diff --git a/README.md b/README.md index 34981849a..4d9792594 100644 --- a/README.md +++ b/README.md @@ -34,6 +34,25 @@ Follow the usual install instructions (beginning from Manual Installation above), except, don't delete the setup/ folder. For this reason, such an installation is not recommended for a public-facing support system. +Upgrading +--------- +osTicket supports upgrading from 1.6-rc1 and later versions. As with any +upgrade, strongly consider a backup of your attachment files, database, and +osTicket codebase before embarking on an upgrade. + +To trigger the update process, fetch the osTicket-1.7 tarball from either +the osTicket [github](http://github.com/osTicket/osTicket-1.7) page or from +the osTicket website. Extract the tarball into the folder of you osTicket +codebase. This can also be accomplished with the zip file, and a FTP client +can of course be used to upload the new source code to your server. + +Any way you choose your adventure, when you have your codebase upgraded to +osTicket-1.7, visit the /scp page of you ticketing system. The upgrader will +be presented and will walk you through the rest of the process. (The couple +clicks needed to go through the process are pretty boring to describe). + +View the UPGRADING.txt file for other todo items to complete your upgrade. + Help ---- Visit the [wiki](http://osticket.com/wiki/Home) or the -- GitLab