From 89c07804e5b503e0a712457d44a27b61a5ed18b2 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Wed, 23 Oct 2013 14:32:35 +0000
Subject: [PATCH] Support ticket thread items in email templates
* %{ticket.thread.original} represents the original message submitted when
creating the ticket
* %{ticket.thread.lastmessage} represents the most recent message submitted
by the end user
---
include/class.thread.php | 23 ++++++++++++++++++++++-
1 file changed, 22 insertions(+), 1 deletion(-)
diff --git a/include/class.thread.php b/include/class.thread.php
index 29e1b1d57..a1a79e391 100644
--- a/include/class.thread.php
+++ b/include/class.thread.php
@@ -215,6 +215,19 @@ class Thread {
&& $thread->getId()
)?$thread:null;
}
+
+ function getVar($name) {
+ switch ($name) {
+ case 'original':
+ return Message::firstByTicketId($this->ticket->getId())
+ ->getBody();
+ break;
+ case 'last_message':
+ case 'lastmessage':
+ return $this->ticket->getLastMessage()->getBody();
+ break;
+ }
+ }
}
@@ -806,10 +819,18 @@ class Message extends ThreadEntry {
}
function lastByTicketId($ticketId) {
+ return self::byTicketId($ticketId);
+ }
+
+ function firstByTicketId($ticketId) {
+ return self::byTicketId($ticketId, false);
+ }
+
+ function byTicketId($ticketId, $last=true) {
$sql=' SELECT thread.id FROM '.TICKET_THREAD_TABLE.' thread '
.' WHERE thread_type=\'M\' AND thread.ticket_id = '.db_input($ticketId)
- .' ORDER BY thread.id DESC LIMIT 1';
+ .sprintf(' ORDER BY thread.id %s LIMIT 1', $last ? 'DESC' : 'ASC');
if (($res = db_query($sql)) && ($id = db_result($res)))
return Message::lookup($id);
--
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