From 88706d08bf3ac25407e1580a19539c25c8ffe91e Mon Sep 17 00:00:00 2001
From: Jared Hancock <gravydish@gmail.com>
Date: Mon, 2 Feb 2015 12:17:39 -0600
Subject: [PATCH] Revert "Disable auto-responses on staff created tickets"
---
include/class.ticket.php | 12 +++---------
1 file changed, 3 insertions(+), 9 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index f72b6338e..35b252661 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2390,7 +2390,7 @@ class Ticket {
*
* $autorespond and $alertstaff overrides config settings...
*/
- static function create(&$vars, &$errors, $origin, $autorespond=true,
+ static function create($vars, &$errors, $origin, $autorespond=true,
$alertstaff=true) {
global $ost, $cfg, $thisclient, $_FILES;
@@ -2848,16 +2848,10 @@ class Ticket {
}
$ticket->reload();
- $dept = $ticket->getDept();
-
- // See if we need to skip auto-response.
- $autorespond = isset($create_vars['autorespond'])
- ? $create_vars['autorespond'] : true;
- if (!$autorespond
+ if(!$cfg->notifyONNewStaffTicket()
|| !isset($vars['alertuser'])
- || !$dept->autoRespONNewTicket()
- || !$cfg->notifyONNewStaffTicket())
+ || !($dept=$ticket->getDept()))
return $ticket; //No alerts.
//Send Notice to user --- if requested AND enabled!!
--
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