From 7c01a174217523c964c0dc52901669c3c7988813 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 19 Nov 2014 19:54:14 +0000
Subject: [PATCH] Disable auto-responses on staff created tickets
Take into consideration the auto-response settings when sending out new
ticket by staff notice to the end user.
---
include/class.ticket.php | 12 +++++++++---
1 file changed, 9 insertions(+), 3 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index e65347a03..3215f10ff 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2322,7 +2322,7 @@ class Ticket {
*
* $autorespond and $alertstaff overrides config settings...
*/
- static function create($vars, &$errors, $origin, $autorespond=true,
+ static function create(&$vars, &$errors, $origin, $autorespond=true,
$alertstaff=true) {
global $ost, $cfg, $thisclient, $_FILES;
@@ -2815,10 +2815,16 @@ class Ticket {
}
$ticket->reload();
+ $dept = $ticket->getDept();
+
+ // See if we need to skip auto-response.
+ $autorespond = isset($create_vars['autorespond'])
+ ? $create_vars['autorespond'] : true;
- if(!$cfg->notifyONNewStaffTicket()
+ if (!$autorespond
|| !isset($vars['alertuser'])
- || !($dept=$ticket->getDept()))
+ || !$dept->autoRespONNewTicket()
+ || !$cfg->notifyONNewStaffTicket())
return $ticket; //No alerts.
//Send Notice to user --- if requested AND enabled!!
--
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