diff --git a/include/class.ticket.php b/include/class.ticket.php index 7cc661f9595c6a68e4dc8ee8d47b04b7fd13ddda..a5b41c6c79e8c8d79b390cc1f2a8ca5ce0fe6cc0 100644 --- a/include/class.ticket.php +++ b/include/class.ticket.php @@ -3321,6 +3321,10 @@ implements RestrictedAccess, Threadable { elseif (!isset($vars['teamId']) && $topic->getTeamId()) $vars['teamId'] = $topic->getTeamId(); + // Unset slaId if 0 to use the Help Topic SLA or Default SLA + if ($vars['slaId'] == 0) + unset($vars['slaId']); + //set default sla. if (isset($vars['slaId'])) $vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId();