From 6de379336f3b58264f65e83234d877677871bc34 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Tue, 26 Aug 2014 20:41:58 +0000
Subject: [PATCH] Mark reopened tickets as un-answered
---
include/class.ticket.php | 7 +++++--
1 file changed, 5 insertions(+), 2 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index f451de786..daa241d91 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -864,12 +864,15 @@ class Ticket {
case 'open':
// TODO: check current status if it allows for reopening
if ($this->isClosed()) {
- $sql.= ',closed=NULL, reopened=NOW() ';
-
+ $sql .= ',closed=NULL, reopened=NOW() ';
$ecb = function ($t) {
$t->logEvent('reopened', 'closed');
};
}
+
+ // If the ticket is not open then clear answered flag
+ if (!$this->isOpen())
+ $sql .= ', isanswered = 0 ';
break;
default:
return false;
--
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