diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index 1056cdab817f26cbad23c5c835f114d57172bdf2..31acfea10ec720f464feec194f6ae8c05e4978c5 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -358,7 +358,7 @@ if ($_POST)
         <tr>
             <td colspan=2>
             <?php
-            if(($cannedResponses=Canned::getCannedResponses())) {
+            if($cfg->isCannedResponseEnabled() && ($cannedResponses=Canned::getCannedResponses())) {
                 ?>
                 <div style="margin-top:0.3em;margin-bottom:0.5em">
                     <?php echo __('Canned Response');?>:&nbsp;