diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php index a8db757b1e8517cb8090a74e568ca2d00e5249ef..bef30bfcc4bd9c47d35f41de5187173125f56a0b 100644 --- a/include/staff/tickets.inc.php +++ b/include/staff/tickets.inc.php @@ -217,8 +217,10 @@ if(!$order_by ) { $order_by='ticket.lastresponse, ticket.created'; //No priority sorting for answered tickets. elseif(!strcasecmp($status,'closed')) $order_by='ticket.closed, ticket.created'; //No priority sorting for closed tickets. - else - $order_by='priority_urgency ASC, effective_date, ticket.created'; + elseif($showoverdue) //priority> duedate > age in ASC order. + $order_by='priority_urgency ASC, ISNULL(duedate) ASC, duedate ASC, effective_date ASC, ticket.created'; + else //XXX: Add due date here?? No - + $order_by='priority_urgency ASC, effective_date DESC, ticket.created'; } $order=$order?$order:'DESC'; @@ -256,6 +258,7 @@ $pageNav->setURL('tickets.php',$qstr.'&sort='.urlencode($_REQUEST['sort']).'&ord //ADD attachment,priorities, lock and other crap $qselect.=' ,count(attach.attach_id) as attachments ' .' ,count(DISTINCT thread.id) as thread_count ' + .' ,IF(ticket.duedate IS NULL,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)), ticket.duedate) as duedate ' .' ,IF(ticket.reopened is NULL,IF(ticket.lastmessage is NULL,ticket.created,ticket.lastmessage),ticket.reopened) as effective_date ' .' ,CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team ' .' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned '; @@ -266,7 +269,8 @@ $qfrom.=' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON (ticket.priority_id=pri.pri .' LEFT JOIN '.TICKET_ATTACHMENT_TABLE.' attach ON (ticket.ticket_id=attach.ticket_id) ' .' LEFT JOIN '.TICKET_THREAD_TABLE.' thread ON ( ticket.ticket_id=thread.ticket_id) ' .' LEFT JOIN '.STAFF_TABLE.' staff ON (ticket.staff_id=staff.staff_id) ' - .' LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id) '; + .' LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id) ' + .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) '; $query="$qselect $qfrom $qwhere $qgroup ORDER BY $order_by $order LIMIT ".$pageNav->getStart().",".$pageNav->getLimit(); //echo $query;