diff --git a/include/i18n/en_US/templates/email/message.alert.yaml b/include/i18n/en_US/templates/email/message.alert.yaml
index b3fb1686f3717144c5c956d2676d9bbd31d90502..e6e83e5bbd5f076cd85d4a0b2336eaec2a919189 100644
--- a/include/i18n/en_US/templates/email/message.alert.yaml
+++ b/include/i18n/en_US/templates/email/message.alert.yaml
@@ -14,7 +14,7 @@ notes: |
 subject: |
     New Message Alert
 body: |
-    <h3><strong>Hi %{recipient},</strong></h3>
+    <h3><strong>Hi %{recipient.name},</strong></h3>
     New message appended to ticket <a
     href="%{ticket.staff_link}">#%{ticket.number}</a>
     <br>
diff --git a/include/i18n/en_US/templates/email/note.alert.yaml b/include/i18n/en_US/templates/email/note.alert.yaml
index 32ccf501836349be9c8ee8a08c6495a87b095056..a704830d6bb3300607be5b3c7f0c6a55741b4955 100644
--- a/include/i18n/en_US/templates/email/note.alert.yaml
+++ b/include/i18n/en_US/templates/email/note.alert.yaml
@@ -12,7 +12,7 @@ notes: |
 subject: |
     New Internal Note Alert
 body: |
-    <h3><strong>Hi %{recipient},</strong></h3>
+    <h3><strong>Hi %{recipient.name},</strong></h3>
     An internal note has been appended to ticket <a
     href="%{ticket.staff_link}">#%{ticket.number}</a>
     <br>
diff --git a/include/i18n/en_US/templates/email/ticket.alert.yaml b/include/i18n/en_US/templates/email/ticket.alert.yaml
index 497064134e9bd520a188c9cad46849b21dcbf0a9..764a27bea07e85fc386c7508f9abfaae5633591c 100644
--- a/include/i18n/en_US/templates/email/ticket.alert.yaml
+++ b/include/i18n/en_US/templates/email/ticket.alert.yaml
@@ -12,7 +12,7 @@ notes: |
 subject: |
     New Ticket Alert
 body: |
-    <h2>Hi %{recipient},</h2>
+    <h2>Hi %{recipient.name},</h2>
     New ticket #%{ticket.number} created
     <br>
     <br>
diff --git a/include/i18n/en_US/templates/email/ticket.overdue.yaml b/include/i18n/en_US/templates/email/ticket.overdue.yaml
index d0a84da1caed8d6d297e512f7e803558765f0f8d..5f165fa739ab2bebbbe4bb0ad35e7546780183e8 100644
--- a/include/i18n/en_US/templates/email/ticket.overdue.yaml
+++ b/include/i18n/en_US/templates/email/ticket.overdue.yaml
@@ -14,7 +14,7 @@ notes: |
 subject: |
     Stale Ticket Alert
 body: |
-    <h3><strong>Hi %{recipient}</strong>,</h3>
+    <h3><strong>Hi %{recipient.name}</strong>,</h3>
     A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
     seriously overdue.
     <br>
diff --git a/include/i18n/en_US/templates/email/transfer.alert.yaml b/include/i18n/en_US/templates/email/transfer.alert.yaml
index 4772aefd19adb51ab76aad258024518965792fd2..9bdec78bdda6fb235610827ec38a0ce33daa1f0e 100644
--- a/include/i18n/en_US/templates/email/transfer.alert.yaml
+++ b/include/i18n/en_US/templates/email/transfer.alert.yaml
@@ -11,7 +11,7 @@ notes: |
 subject: |
     Ticket #%{ticket.number} transfer - %{ticket.dept.name}
 body: |
-    <h3>Hi %{recipient},</h3>
+    <h3>Hi %{recipient.name},</h3>
     Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
     transferred to the %{ticket.dept.name} department by
     <strong>%{staff.name.short}</strong>