diff --git a/include/class.ticket.php b/include/class.ticket.php index 6854f6c64d863bbd262a240b49f43f21dc6ab9f6..ddfcd3f04e0379083dc1acd6a9431c423cd4d971 100644 --- a/include/class.ticket.php +++ b/include/class.ticket.php @@ -2840,7 +2840,11 @@ implements RestrictedAccess, Threadable { $stats['overdue'] += $S['count']; if ($S['staff_id'] == $id) $stats['assigned'] += $S['count']; - elseif ($S['team_id'] && $S['staff_id'] == 0) + elseif ($S['team_id'] + && $S['staff_id'] == 0 + && $teams + && in_array($S['team_id'], $teams)) + // Assigned to my team but uassigned to an agent $stats['assigned'] += $S['count']; } return $stats;