diff --git a/bootstrap.php b/bootstrap.php
index 8a68c184342105d0bb5d3583a8a842d389de3426..ff09b15b66be4a7433d2f46b4dd8c07431eabe46 100644
--- a/bootstrap.php
+++ b/bootstrap.php
@@ -98,6 +98,7 @@ class Bootstrap {
define('TICKET_TABLE',$prefix.'ticket');
define('TICKET_CDATA_TABLE', $prefix.'ticket__cdata');
define('THREAD_EVENT_TABLE',$prefix.'thread_event');
+ define('THREAD_REFERRAL_TABLE',$prefix.'thread_referral');
define('THREAD_COLLABORATOR_TABLE', $prefix.'thread_collaborator');
define('TICKET_STATUS_TABLE', $prefix.'ticket_status');
define('TICKET_PRIORITY_TABLE',$prefix.'ticket_priority');
diff --git a/include/ajax.tickets.php b/include/ajax.tickets.php
index 57df9e01333c5465944d1cb166b04b7f1ba436e9..e89ceead6b9175c76dafcfd1547d845b81214d56 100644
--- a/include/ajax.tickets.php
+++ b/include/ajax.tickets.php
@@ -418,6 +418,88 @@ class TicketsAjaxAPI extends AjaxController {
}
+ function referrals($tid) {
+
+ return $this->refer($tid);
+
+ }
+
+function refer($tid, $target=null) {
+ global $thisstaff;
+
+ if (!($ticket=Ticket::lookup($tid)))
+ Http::response(404, __('No such ticket'));
+
+ if (!$ticket->checkStaffPerm($thisstaff, Ticket::PERM_ASSIGN)
+ || !($form = $ticket->getReferralForm($_POST,
+ array('target' => $target))))
+ Http::response(403, __('Permission denied'));
+
+ $errors = array();
+ $info = array(
+ ':title' => sprintf(__('Ticket #%s: %s'),
+ $ticket->getNumber(),
+ __('Refer')
+ ),
+ ':action' => sprintf('#tickets/%d/refer%s',
+ $ticket->getId(),
+ ($target ? "/$target": '')),
+ );
+
+ if ($_POST) {
+
+ switch ($_POST['do']) {
+ case 'refer':
+ if ($form->isValid() && $ticket->refer($form, $errors)) {
+ $_SESSION['::sysmsgs']['msg'] = sprintf(
+ __('%s successfully'),
+ sprintf(
+ __('%s referred to %s'),
+ sprintf(__('Ticket #%s'),
+ sprintf('<a href="tickets.php?id=%d"><b>%s</b></a>',
+ $ticket->getId(),
+ $ticket->getNumber()))
+ ,
+ $form->getTarget())
+ );
+ Http::response(201, $ticket->getId());
+ }
+
+ $form->addErrors($errors);
+ $info['error'] = $errors['err'] ?: __('Unable to refer ticket');
+ break;
+ case 'manage':
+ $remove = array();
+ if (is_array($_POST['referrals'])) {
+ $remove = array();
+ foreach ($_POST['referrals'] as $k => $v)
+ if ($v[0] == '-')
+ $remove[] = substr($v, 1);
+ if (count($remove)) {
+ $num = $ticket->thread->referrals
+ ->filter(array('id__in' => $remove))
+ ->delete();
+ if ($num) {
+ $info['msg'] = sprintf(
+ __('%s successfully'),
+ sprintf(__('Removed %d referrals'),
+ $num
+ )
+ );
+ }
+ //TODO: log removal
+ }
+ }
+ break;
+ default:
+ $errors['err'] = __('Unknown Action');
+ }
+ }
+
+ $thread = $ticket->getThread();
+ include STAFFINC_DIR . 'templates/refer.tmpl.php';
+}
+
function assign($tid, $target=null) {
global $thisstaff;
@@ -545,6 +627,9 @@ class TicketsAjaxAPI extends AjaxController {
'assign' => array(
'verbed' => __('assigned'),
),
+ 'refer' => array(
+ 'verbed' => __('referred'),
+ ),
'claim' => array(
'verbed' => __('assigned'),
),
diff --git a/include/class.forms.php b/include/class.forms.php
index eaf5dbd255476418222d5f9e945a14d75964a14e..6f13a4a0ce0ef68fb6fd0ce1443e13f8c6dcd06e 100644
--- a/include/class.forms.php
+++ b/include/class.forms.php
@@ -2671,17 +2671,24 @@ class AssigneeField extends ChoiceField {
}
function to_php($value, $id=false) {
+ $type = '';
if (is_array($id)) {
reset($id);
$id = key($id);
+ $type = $id[0];
+ $id = substr($id, 1);
}
- if ($id[0] == 's')
- return Staff::lookup(substr($id, 1));
- elseif ($id[0] == 't')
- return Team::lookup(substr($id, 1));
-
- return $id;
+ switch ($type) {
+ case 's':
+ return Staff::lookup($id);
+ case 't':
+ return Team::lookup($id);
+ case 'd':
+ return Dept::lookup($id);
+ default:
+ return $id;
+ }
}
@@ -4613,6 +4620,128 @@ class ClaimForm extends AssignmentForm {
}
+class ReferralForm extends Form {
+
+ static $id = 'refer';
+ var $_target = null;
+ var $_choices = null;
+ var $_prompt = '';
+
+ function getFields() {
+
+ if ($this->fields)
+ return $this->fields;
+
+ $fields = array(
+ 'target' => new AssigneeField(array(
+ 'id'=>1,
+ 'label' => __('Referee'),
+ 'flags' => hexdec(0X450F3),
+ 'required' => true,
+ 'validator-error' => __('Selection required'),
+ 'configuration' => array(
+ 'criteria' => array(
+ 'available' => true,
+ ),
+ 'prompt' => $this->_prompt,
+ ),
+ )
+ ),
+ 'comments' => new TextareaField(array(
+ 'id' => 2,
+ 'label'=> '',
+ 'required'=>false,
+ 'default'=>'',
+ 'configuration' => array(
+ 'html' => true,
+ 'size' => 'small',
+ 'placeholder' => __('Optional reason for the referral'),
+ ),
+ )
+ ),
+ );
+
+
+ if (isset($this->_choices))
+ $fields['target']->setChoices($this->_choices);
+
+
+ $this->setFields($fields);
+
+ return $this->fields;
+ }
+
+ function getField($name) {
+
+ if (($fields = $this->getFields())
+ && isset($fields[$name]))
+ return $fields[$name];
+ }
+
+ function isValid($include=false) {
+
+ if (!parent::isValid($include) || !($f=$this->getField('target')))
+ return false;
+
+ // Do additional assignment validation
+ $choice = $this->getTarget();
+ switch (true) {
+ case $choice instanceof Staff:
+ // Make sure the agent is available
+ if (!$choice->isAvailable())
+ $f->addError(__('Agent is unavailable for assignment'));
+ break;
+ case $choice instanceof Team:
+ // Make sure the team is active and has members
+ if (!$choice->isActive())
+ $f->addError(__('Team is disabled'));
+ elseif (!$choice->getNumMembers())
+ $f->addError(__('Team does not have members'));
+ break;
+ case $choice instanceof Dept:
+ break;
+ default:
+ $f->addError(__('Unknown selection'));
+ }
+
+ return !$this->errors();
+ }
+
+ function render($options) {
+
+ switch(strtolower($options['template'])) {
+ case 'simple':
+ $inc = STAFFINC_DIR . 'templates/dynamic-form-simple.tmpl.php';
+ break;
+ default:
+ throw new Exception(sprintf(__('%s: Unknown template style %s'),
+ 'FormUtils', $options['template']));
+ }
+
+ $form = $this;
+ include $inc;
+ }
+
+ function setChoices($choices, $prompt='') {
+ $this->_choices = $choices;
+ $this->_prompt = $prompt;
+ $this->_fields = array();
+ }
+
+ function getTarget() {
+
+ if (!isset($this->_target))
+ $this->_target = $this->getField('target')->getClean();
+
+ return $this->_target;
+ }
+
+ function getComments() {
+ return $this->getField('comments')->getClean();
+ }
+}
+
+
class TransferForm extends Form {
static $id = 'transfer';
diff --git a/include/class.model.php b/include/class.model.php
index 5d41a05d099684b943c9ad754f2b8653b443324d..c9158a2e8d3801139b909c946012fb043dd71fad 100644
--- a/include/class.model.php
+++ b/include/class.model.php
@@ -22,6 +22,9 @@ class ObjectModel {
const OBJECT_TYPE_FAQ = 'K';
const OBJECT_TYPE_FILE = 'F';
const OBJECT_TYPE_TASK = 'A';
+ const OBJECT_TYPE_TEAM = 'E';
+ const OBJECT_TYPE_DEPT = 'D';
+ const OBJECT_TYPE_STAFF = 'S';
private function objects() {
static $objects = false;
@@ -34,6 +37,9 @@ class ObjectModel {
self::OBJECT_TYPE_FAQ => 'FAQ',
self::OBJECT_TYPE_FILE => 'AttachmentFile',
self::OBJECT_TYPE_TASK => 'Task',
+ self::OBJECT_TYPE_TEAM => 'Team',
+ self::OBJECT_TYPE_DEPT => 'Dept',
+ self::OBJECT_TYPE_STAFF => 'Staff',
);
}
diff --git a/include/class.staff.php b/include/class.staff.php
index c2c1b67670ca05575a370763fa134ea43ad14522..bbe66e4626d97a641ab1f75257594154b59ad0fa 100644
--- a/include/class.staff.php
+++ b/include/class.staff.php
@@ -540,8 +540,34 @@ implements AuthenticatedUser, EmailContact, TemplateVariable, Searchable {
return $this->_teams;
}
- /* stats */
+ function getTicketsVisibility() {
+
+ // -- Open and assigned to me
+ $assigned = Q::any(array(
+ 'staff_id' => $this->getId(),
+ ));
+
+ $assigned->add(array('thread__referrals__agent__staff_id' => $this->getId()));
+
+ // -- Open and assigned to a team of mine
+ if ($teams = array_filter($this->getTeams())) {
+ $assigned->add(array('team_id__in' => $teams));
+ $assigned->add(array('thread__referrals__team__team_id__in' => $teams));
+ }
+
+ $visibility = Q::any(new Q(array('status__state'=>'open', $assigned)));
+
+ // -- Routed to a department of mine
+ if (!$this->showAssignedOnly() && ($depts=$this->getDepts())) {
+ $visibility->add(array('dept_id__in' => $depts));
+ $visibility->add(array('thread__referrals__dept__id__in' => $depts));
+ }
+
+ return $visibility;
+ }
+
+ /* stats */
function resetStats() {
$this->stats = array();
}
diff --git a/include/class.thread.php b/include/class.thread.php
index eab798690b60242706a19e0bd9563f823e0e463f..bbb0d100b7feb758ecf39c74c14d533de313714e 100644
--- a/include/class.thread.php
+++ b/include/class.thread.php
@@ -40,6 +40,10 @@ implements Searchable {
'collaborators' => array(
'reverse' => 'Collaborator.thread',
),
+
+ 'referrals' => array(
+ 'reverse' => 'ThreadReferral.thread',
+ ),
'entries' => array(
'reverse' => 'ThreadEntry.thread',
),
@@ -104,6 +108,15 @@ implements Searchable {
return $this->_entries;
}
+ // Referrals
+ function getNumReferrals() {
+ return $this->referrals->count();
+ }
+
+ function getReferrals() {
+ return $this->referrals;
+ }
+
// Collaborators
function getNumCollaborators() {
return $this->collaborators->count();
@@ -262,6 +275,30 @@ implements Searchable {
return $this->_participants;
}
+ function refer($to) {
+
+ $vars = array('thread_id' => $this->getId());
+ switch (true) {
+ case $to instanceof Staff:
+ $vars['object_id'] = $to->getId();
+ $vars['object_type'] = ObjectModel::OBJECT_TYPE_STAFF;
+ break;
+ case $to instanceof Team:
+ $vars['object_id'] = $to->getId();
+ $vars['object_type'] = ObjectModel::OBJECT_TYPE_TEAM;
+ break;
+ case $to instanceof Dept:
+ $vars['object_id'] = $to->getId();
+ $vars['object_type'] = ObjectModel::OBJECT_TYPE_DEPT;
+ break;
+ default:
+ return false;
+ }
+
+ var_dump($vars);
+
+ return ThreadReferral::create($vars);
+ }
// Render thread
function render($type=false, $options=array()) {
@@ -1636,6 +1673,79 @@ implements TemplateVariable {
RolePermission::register(/* @trans */ 'Tickets', ThreadEntry::getPermissions());
+
+class ThreadReferral extends VerySimpleModel {
+ static $meta = array(
+ 'table' => THREAD_REFERRAL_TABLE,
+ 'pk' => array('id'),
+ 'joins' => array(
+ 'thread' => array(
+ 'constraint' => array('thread_id' => 'Thread.id'),
+ ),
+ 'agent' => array(
+ 'constraint' => array(
+ 'object_type' => "'S'",
+ 'object_id' => 'Staff.staff_id',
+ ),
+ ),
+ 'team' => array(
+ 'constraint' => array(
+ 'object_type' => "'E'",
+ 'object_id' => 'Team.team_id',
+ ),
+ ),
+ 'dept' => array(
+ 'constraint' => array(
+ 'object_type' => "'D'",
+ 'object_id' => 'Dept.id',
+ ),
+ ),
+ )
+ );
+
+ var $icons = array(
+ 'E' => 'group',
+ 'D' => 'sitemap',
+ 'S' => 'user'
+ );
+
+ var $_object = null;
+
+ function getId() {
+ return $this->id;
+ }
+
+ function getName() {
+ return (string) $this->getObject();
+ }
+
+ function getObject() {
+
+ if (!isset($this->_object)) {
+ $this->_object = ObjectModel::lookup(
+ $this->object_id, $this->object_type);
+ }
+
+ return $this->_object;
+ }
+
+ function getIcon() {
+ return $this->icons[$this->object_type];
+ }
+
+ function display() {
+ return sprintf('<i class="icon-%s"></i> %s',
+ $this->getIcon(), $this->getName());
+ }
+
+ static function create($vars) {
+
+ $new = new self($vars);
+ $new->created = SqlFunction::NOW();
+ return $new->save();
+ }
+}
+
class ThreadEvent extends VerySimpleModel {
static $meta = array(
'table' => THREAD_EVENT_TABLE,
@@ -1690,6 +1800,7 @@ class ThreadEvent extends VerySimpleModel {
const REOPENED = 'reopened';
const STATUS = 'status';
const TRANSFERRED = 'transferred';
+ const REFERRED = 'referred';
const VIEWED = 'viewed';
const MODE_STAFF = 1;
@@ -1719,6 +1830,7 @@ class ThreadEvent extends VerySimpleModel {
'created' => 'magic',
'overdue' => 'time',
'transferred' => 'share-alt',
+ 'referred' => 'exchange',
'edited' => 'pencil',
'closed' => 'thumbs-up-alt',
'reopened' => 'rotate-right',
@@ -1963,6 +2075,27 @@ class AssignmentEvent extends ThreadEvent {
}
}
+class ReferralEvent extends ThreadEvent {
+ static $icon = 'exchange';
+ static $state = 'referred';
+
+ function getDescription($mode=self::MODE_STAFF) {
+ $data = $this->getData();
+ switch (true) {
+ case isset($data['staff']):
+ $desc = __('<b>{somebody}</b> referred this to <strong>{<Staff>data.staff}</strong> {timestamp}');
+ break;
+ case isset($data['team']):
+ $desc = __('<b>{somebody}</b> referred this to <strong>{<Team>data.team}</strong> {timestamp}');
+ break;
+ case isset($data['dept']):
+ $desc = __('<b>{somebody}</b> referred this to <strong>{<Dept>data.dept}</strong> {timestamp}');
+ break;
+ }
+ return $this->template($desc);
+ }
+}
+
class CloseEvent extends ThreadEvent {
static $icon = 'thumbs-up-alt';
static $state = 'closed';
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 332f10c125736d786c7cbd9f3ec569eb0ba258c0..f91ab94bfdca21792200e98615d050ecab633dd6 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -852,6 +852,36 @@ implements RestrictedAccess, Threadable, Searchable {
return $form;
}
+ function getReferralForm($source=null, $options=array()) {
+
+ $prompt = '';
+ $choices = array();
+ switch (strtolower($options['target'])) {
+ case 'agents':
+ $dept = $this->getDept();
+ foreach ($dept->getAssignees() as $member)
+ $choices['s'.$member->getId()] = $member;
+ $prompt = sprintf('%s %s', __('Select an'), __('Agent'));
+ break;
+ case 'teams':
+ if (($teams = Team::getActiveTeams()))
+ foreach ($teams as $id => $name)
+ $choices['t'.$id] = $name;
+ $prompt = sprintf('%s %s', __('Select a'), __('Team'));
+ break;
+ case 'departments':
+ foreach (Dept::getDepartments() as $k => $v)
+ $choices["d$k"] = $v;
+ $prompt = sprintf('%s %s', __('Select a'), __('Department'));
+ break;
+ }
+
+ $form = ReferralForm::instantiate($source, $options);
+ $form->setChoices($choices, $prompt);
+
+ return $form;
+ }
+
function getClaimForm($source=null, $options=array()) {
global $thisstaff;
@@ -2283,6 +2313,65 @@ implements RestrictedAccess, Threadable, Searchable {
return $this->unassign();
}
+ function refer(ReferralForm $form, &$errors, $alert=true) {
+ global $thisstaff;
+
+ $evd = array();
+ $choice = $form->getTarget();
+ switch (true) {
+ case $choice instanceof Staff:
+ $dept = $this->getDept();
+ if ($this->getStaffId() == $choice->getId()) {
+ $errors['target'] = sprintf(__('%s is assigned to %s'),
+ __('Ticket'),
+ __('the agent')
+ );
+ } elseif(!$choice->isAvailable()) {
+ $errors['assignee'] = sprintf(__('Agent is unavailable for %s'),
+ __('referral'));
+ } elseif ($dept->assignMembersOnly() && !$dept->isMember($choice)) {
+ $errors['err'] = __('Permission denied');
+ } else {
+ $evd['staff'] = array($choice->getId(), (string) $choice->getName()->getOriginal());
+ }
+ break;
+ case $choice instanceof Team:
+ if ($this->getTeamId() == $choice->getId()) {
+ $errors['assignee'] = sprintf(__('%s is assigned to %s'),
+ __('Ticket'),
+ __('the team')
+ );
+ } else {
+ //TODO::
+ $evd = array('team' => $choice->getId());
+ }
+ break;
+ case $choice instanceof Dept:
+ if ($this->getTeamId() == $choice->getId()) {
+ $errors['target'] = sprintf(__('%s is already in %s'),
+ __('Ticket'),
+ __('the department')
+ );
+ } else {
+ //TODO::
+ $evd = array('dept' => $choice->getId());
+ }
+ break;
+ default:
+ $errors['target'] = __('Unknown referral');
+ }
+
+ if (!$errors && !$this->thread->refer($choice))
+ $errors['err'] = __('Unable to reffer ticket');
+
+ if ($errors)
+ return false;
+
+ $this->logEvent('referred', $evd);
+
+ return true;
+ }
+
//Change ownership
function changeOwner($user) {
global $thisstaff;
@@ -3073,19 +3162,7 @@ implements RestrictedAccess, Threadable, Searchable {
if(!$staff || (!is_object($staff) && !($staff=Staff::lookup($staff))) || !$staff->isStaff())
return null;
- // -- Open and assigned to me
- $assigned = Q::any(array(
- 'staff_id' => $staff->getId(),
- ));
- // -- Open and assigned to a team of mine
- if ($teams = array_filter($staff->getTeams()))
- $assigned->add(array('team_id__in' => $teams));
-
- $visibility = Q::any(new Q(array('status__state'=>'open', $assigned)));
-
- // -- Routed to a department of mine
- if (!$staff->showAssignedOnly() && ($depts = $staff->getDepts()))
- $visibility->add(array('dept_id__in' => $depts));
+ $visibility = $staff->getTicketsVisibility();
$blocks = Ticket::objects()
->filter(Q::any($visibility))
diff --git a/include/staff/templates/refer.tmpl.php b/include/staff/templates/refer.tmpl.php
new file mode 100644
index 0000000000000000000000000000000000000000..b1c850f8a779871c6d34de2dec19049c15748a2e
--- /dev/null
+++ b/include/staff/templates/refer.tmpl.php
@@ -0,0 +1,129 @@
+<?php
+global $cfg;
+
+if (!$thread) return;
+
+$form = $form ?: ReferralForm::instantiate($info);
+
+?>
+<h3 class="drag-handle"><?php echo $info[':title'] ?: __('Refer'); ?></h3>
+<b><a class="close" href="#"><i class="icon-remove-circle"></i></a></b>
+<div class="clear"></div>
+<hr/>
+<?php
+if ($info['error']) {
+ echo sprintf('<p id="msg_error">%s</p>', $info['error']);
+} elseif ($info['warn']) {
+ echo sprintf('<p id="msg_warning">%s</p>', $info['warn']);
+} elseif ($info['msg']) {
+ echo sprintf('<p id="msg_notice">%s</p>', $info['msg']);
+} elseif ($info['notice']) {
+ echo sprintf('<p id="msg_info"><i class="icon-info-sign"></i> %s</p>',
+ $info['notice']);
+}
+
+$action = $info[':action'] ?: ('#');
+$manage = (!$target);
+?>
+<ul class="tabs" id="referral">
+ <li <?php echo !$manage ? 'class="active"' : ''; ?>><a href="#refer"
+ ><i class="icon-exchange"></i> <?php echo __('Refer'); ?></a></li>
+ <li <?php echo $manage ? 'class="active"' : ''; ?>><a href="#referrals"
+ ><i class="icon-list"></i> <?php
+ echo sprintf('%s (%d)', __('Referrals'), $thread->getNumReferrals()); ?></a></li>
+</ul>
+<div id="referral_container">
+ <div class="tab_content <?php echo $manage ? 'hidden' : ''; ?>" id="refer" style="margin:5px;">
+ <form class="mass-action" method="post"
+ name="assign"
+ id="<?php echo $form->getId(); ?>"
+ action="<?php echo $action; ?>">
+ <input type='hidden' name='do' value='refer'>
+ <table width="100%">
+ <?php
+ if ($info[':extra']) {
+ ?>
+ <tbody>
+ <tr><td colspan="2"><strong><?php echo $info[':extra'];
+ ?></strong></td> </tr>
+ </tbody>
+ <?php
+ }
+ ?>
+ <tbody>
+ <tr><td colspan=2>
+ <?php
+ $options = array('template' => 'simple', 'form_id' => 'refer');
+ $form->render($options);
+ ?>
+ </td> </tr>
+ </tbody>
+ </table>
+ <hr>
+ <p class="full-width">
+ <span class="buttons pull-left">
+ <input type="reset" value="<?php echo __('Reset'); ?>">
+ <input type="button" name="cancel" class="close"
+ value="<?php echo __('Cancel'); ?>">
+ </span>
+ <span class="buttons pull-right">
+ <input type="submit" value="<?php
+ echo __('Refer'); ?>">
+ </span>
+ </p>
+ </form>
+ </div>
+ <div class="tab_content <?php echo !$manage ? 'hidden' : ''; ?>" id="referrals" style="margin:5px;">
+ <form class="mass-action" method="post"
+ name="referrals"
+ id="rf"
+ action="<?php echo sprintf('#/tickets/%d/referrals', $ticket->getId()); ?>">
+ <input type='hidden' name='do' value='manage'>
+ <table width="100%">
+ <tbody>
+ <?php
+ if ($thread->referrals->count()) {
+ foreach ($thread->referrals as $r) {
+ ?>
+ <tr>
+ <td style="border-top: 1px solid #ddd;"> <?php echo $r->display(); ?></td>
+ <td style="border-top: 1px solid #ddd;">
+ <div style="position:relative">
+ <input type="hidden" name="referrals[]" value="<?php echo $r->getId(); ?>"/>
+ <div class="pull-right" style="right:2px;">
+ <a href="#" title="<?php echo __('clear'); ?>" onclick="javascript:
+ if (!confirm(__('You sure?')))
+ return false;
+ $(this).closest('td').find('input[name=\'referrals[]\']')
+ .val(function(i,v) { return '-'+ v; });
+ $(this).closest('tr').fadeOut(400, function() { $(this).hide(); });
+ $('input[type=submit], button[type=submit]',
+ $(this).closest('form')).addClass('save pending');
+ return false;"><i class="icon-trash"></i></a>
+ </div>
+ </div>
+ </td>
+ </tr>
+ <?php }
+ } ?>
+ </tbody>
+ </table>
+ <hr>
+ <?php
+ if ($thread->getNumReferrals()) {?>
+ <p class="full-width">
+ <span class="buttons pull-left">
+ <input type="button" name="cancel" class="close"
+ value="<?php echo __('Cancel'); ?>">
+ </span>
+ <span class="buttons pull-right">
+ <input type="submit" value="<?php
+ echo __('Save Changes'); ?>">
+ </span>
+ </p>
+ <?php
+ } ?>
+ </form>
+ </div>
+</div>
+<div class="clear"></div>
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index a977ab2c6cc1fa387b996011e0c9d1167c552630..81965fbcef6a6f8ca021d1cae63e8f296c654dd8 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -92,6 +92,33 @@ if($ticket->isOverdue())
data-redirect="tickets.php"
href="#tickets/<?php echo $ticket->getId(); ?>/transfer"><i class="icon-share"></i></a>
</span>
+ <span class="action-button pull-right"
+ data-dropdown="#action-dropdown-refer"
+ data-placement="bottom"
+ data-toggle="tooltip"
+ title=" <?php echo __('Refer'); ?>"
+ >
+ <i class="icon-caret-down pull-right"></i>
+ <a class="ticket-action" id="ticket-refer"
+ data-redirect="tickets.php"
+ href="#tickets/<?php echo $ticket->getId(); ?>/refer"><i class="icon-exchange"></i></a>
+ </span>
+ <div id="action-dropdown-refer" class="action-dropdown anchor-right">
+ <ul>
+ <li><a class="no-pjax ticket-action"
+ data-redirect="tickets.php"
+ href="#tickets/<?php echo $ticket->getId(); ?>/refer/agents"><i
+ class="icon-user"></i> <?php echo __('Agent'); ?></a>
+ <li><a class="no-pjax ticket-action"
+ data-redirect="tickets.php"
+ href="#tickets/<?php echo $ticket->getId(); ?>/refer/teams"><i
+ class="icon-group"></i> <?php echo __('Team'); ?></a>
+ <li><a class="no-pjax ticket-action"
+ data-redirect="tickets.php"
+ href="#tickets/<?php echo $ticket->getId(); ?>/refer/departments"><i
+ class="icon-sitemap"></i> <?php echo __('Department'); ?></a>
+ </ul>
+ </div>
<?php
} ?>
diff --git a/scp/ajax.php b/scp/ajax.php
index 215079e18c80f65ef5d1b9776fc5f6d586df7a3d..b935414c1de4544a0c448b7b448770b17f05db2e 100644
--- a/scp/ajax.php
+++ b/scp/ajax.php
@@ -165,6 +165,8 @@ $dispatcher = patterns('',
url('^mass/(?P<action>\w+)(?:/(?P<what>\w+))?', 'massProcess'),
url('^(?P<tid>\d+)/transfer$', 'transfer'),
url('^(?P<tid>\d+)/assign(?:/(?P<to>\w+))?$', 'assign'),
+ url('^(?P<tid>\d+)/refer(?:/(?P<to>\w+))?$', 'refer'),
+ url('^(?P<tid>\d+)/referrals$', 'referrals'),
url('^(?P<tid>\d+)/claim$', 'claim'),
url('^search', patterns('ajax.search.php:SearchAjaxAPI',
url_get('^$', 'getAdvancedSearchDialog'),