diff --git a/scp/tickets.php b/scp/tickets.php
index 4851b4169d257b259671e525d12b0917be428b46..05c0a0e4bfca846fe61131b33da641761d38ab30 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -53,7 +53,7 @@ if (!$ticket) {
             && $_GET['a'] !== 'open'
     ) {
         $criteria = [
-            ['user__name', 'equal', $user->name],
+            ['user__emails__address', 'equal', $user->getDefaultEmailAddress()],
             ['user_id', 'equal', $user->id],
         ];
         if ($S = $_GET['status'])