From 385be007f2fd177596ae3d624b08c481a9b342c6 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Thu, 23 Jan 2014 11:39:01 -0600
Subject: [PATCH] Ticket thread supports specifying `thread-type`
This allows the email system to detect something like a bounce mail and
specify that the associated message should be an internal note.
---
include/class.thread.php | 11 ++++++++++-
1 file changed, 10 insertions(+), 1 deletion(-)
diff --git a/include/class.thread.php b/include/class.thread.php
index 89a5d0af5..2fda4bcae 100644
--- a/include/class.thread.php
+++ b/include/class.thread.php
@@ -575,6 +575,7 @@ Class ThreadEntry {
'ip' => '',
'reply_to' => $this,
);
+ $errors = array();
if (isset($mailinfo['attachments']))
$vars['attachments'] = $mailinfo['attachments'];
@@ -591,7 +592,6 @@ Class ThreadEntry {
elseif ($staff_id = Staff::getIdByEmail($mailinfo['email'])) {
$vars['staffId'] = $staff_id;
$poster = Staff::lookup($staff_id);
- $errors = array();
$vars['note'] = $body;
return $ticket->postNote($vars, $errors, $poster);
}
@@ -599,6 +599,15 @@ Class ThreadEntry {
// Don't process the email -- it came FROM this system
return true;
}
+ // Support the mail parsing system declaring a thread-type
+ elseif (isset($mailinfo['thread-type'])) {
+ switch ($mailinfo['thread-type']) {
+ case 'N':
+ $vars['note'] = $body;
+ $poster = $mailinfo['email'];
+ return $ticket->postNote($vars, $errors, $poster);
+ }
+ }
// TODO: Consider security constraints
else {
$vars['message'] = sprintf("Received From: %s\n\n%s",
--
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