diff --git a/include/class.nav.php b/include/class.nav.php
index 4a17cf701c4dd72328b84c05d2caaf3d34c21184..644a00f6ca2fbbe7811d12d40e50daa019dc51b9 100644
--- a/include/class.nav.php
+++ b/include/class.nav.php
@@ -129,7 +129,7 @@ class StaffNav {
 
                         if($staff->canCreateTickets())
                             $subnav[]=array('desc'=>__('New Ticket'),
-                                            'title' => __('Open New Ticket'),
+                                            'title' => __('Open a New Ticket'),
                                             'href'=>'tickets.php?a=open',
                                             'iconclass'=>'newTicket',
                                             'id' => 'new-ticket',
@@ -314,7 +314,7 @@ class UserNav {
             // possible for web clients.
             if ($cfg->getClientRegistrationMode() != 'disabled'
                     || !$cfg->isClientLoginRequired())
-                $navs['new']=array('desc'=>__('Open New Ticket'),'href'=>'open.php','title'=>'');
+                $navs['new']=array('desc'=>__('Open a New Ticket'),'href'=>'open.php','title'=>'');
             if($user && $user->isValid()) {
                 if(!$user->isGuest()) {
                     $navs['tickets']=array('desc'=>sprintf(__('Tickets (%d)'),$user->getNumTickets()),
diff --git a/include/staff/template.inc.php b/include/staff/template.inc.php
index 22c790117674d9d241cb6efd36cc88bac87c5e7d..475ac80b5d250c6ab30d57e70527822318b07e23 100644
--- a/include/staff/template.inc.php
+++ b/include/staff/template.inc.php
@@ -91,15 +91,15 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 <?php } # end if ($current_group)
             if (isset($impl[$cn])) {
                 echo sprintf('<tr><td colspan="2">&nbsp;<strong><a href="templates.php?id=%d&a=manage">%s</a></strong>, <span class="faded">%s</span><br/>&nbsp;%s</td></tr>',
-                $impl[$cn]->getId(), Format::htmlchars($info['name']),
+                $impl[$cn]->getId(), Format::htmlchars(__($info['name'])),
                 sprintf(__('Updated %s'), Format::db_datetime($impl[$cn]->getLastUpdated())),
-                Format::htmlchars($info['desc']));
+                Format::htmlchars(__($info['desc'])));
             } else {
                 echo sprintf('<tr><td colspan=2>&nbsp;<strong><a
                     href="templates.php?tpl_id=%d&a=implement&code_name=%s"
                     >%s</a></strong><br/>&nbsp%s</td></tr>',
-                    $template->getid(),$cn,format::htmlchars($info['name']),
-                    format::htmlchars($info['desc']));
+                    $template->getid(),$cn,format::htmlchars(__($info['name'])),
+                    format::htmlchars(__($info['desc'])));
             }
          } # endfor
         } else { ?>
diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index 444362b3521f9861cd376334862377f444f266c8..81218adec9a4cafd8298f7cdffe30b7846361600 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -23,7 +23,7 @@ if ($_POST)
  <?php csrf_token(); ?>
  <input type="hidden" name="do" value="create">
  <input type="hidden" name="a" value="open">
- <h2><?php echo __('Open New Ticket');?></h2>
+ <h2><?php echo __('Open a New Ticket');?></h2>
  <table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
     <!-- This looks empty - but beware, with fixed table layout, the user
diff --git a/index.php b/index.php
index ffb1d4130bf1e1966d42e74ef1e68cac3b579236..1d14f182ab63b83c8dd35a74ac8a56047bb9cf0d 100644
--- a/index.php
+++ b/index.php
@@ -25,7 +25,7 @@ require(CLIENTINC_DIR.'header.inc.php');
         echo  '<h1>'.__('Welcome to the Support Center').'</h1>';
     ?>
     <div id="new_ticket">
-        <h3><?php echo __('Open A New Ticket');?></h3>
+        <h3><?php echo __('Open a New Ticket');?></h3>
         <br>
         <div><?php echo __('Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.');?></div>
         <p>
diff --git a/scp/tickets.php b/scp/tickets.php
index e3a5693fa4c9069f6bf5c7cba4b96d0285538764..2170ec28fbc59bdac16f523a87d981172bba1fab 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -587,7 +587,7 @@ if($thisstaff->showAssignedOnly() && $stats['closed']) {
 
 if($thisstaff->canCreateTickets()) {
     $nav->addSubMenu(array('desc'=>__('New Ticket'),
-                           'title'=> __('Open New Ticket'),
+                           'title'=> __('Open a New Ticket'),
                            'href'=>'tickets.php?a=open',
                            'iconclass'=>'newTicket',
                            'id' => 'new-ticket'),