diff --git a/include/class.ticket.php b/include/class.ticket.php index 4b7e455fed6b7162050e841719a5f81e13ee5a88..6e7fac29cbbf32466bc29ae47777f1623c313734 100644 --- a/include/class.ticket.php +++ b/include/class.ticket.php @@ -3744,6 +3744,10 @@ implements RestrictedAccess, Threadable, Searchable { elseif (!isset($vars['teamId']) && $topic->getTeamId()) $vars['teamId'] = $topic->getTeamId(); + // Unset slaId if 0 to use the Help Topic SLA or Default SLA + if ($vars['slaId'] == 0) + unset($vars['slaId']); + //set default sla. if (isset($vars['slaId'])) $vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId();