From 2db47b6af51ce9e561e387f7ff9b7822c6bba27b Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 10 Oct 2012 23:05:23 -0400
Subject: [PATCH] Add express actions - print | claim | close/reopen | delete |
more (...) Use the new dialog popup to confirm express actions above. Convert
the fileformat to unix
---
include/staff/ticket-view.inc.php | 1474 ++++++++++++++++-------------
1 file changed, 791 insertions(+), 683 deletions(-)
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index 6b3ca648e..4d171fd8f 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -1,683 +1,791 @@
-<?php
-//Note that ticket obj is initiated in tickets.php.
-if(!defined('OSTSCPINC') || !$thisstaff || !is_object($ticket) || !$ticket->getId()) die('Invalid path');
-
-//Make sure the staff is allowed to access the page.
-if(!@$thisstaff->isStaff() || !$ticket->checkStaffAccess($thisstaff)) die('Access Denied');
-
-//Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!)
-$info=($_POST && $errors)?Format::input($_POST):array();
-
-//Auto-lock the ticket if locking is enabled.. If already locked by the user then it simply renews.
-if($cfg->getLockTime() && !$ticket->acquireLock($thisstaff->getId(),$cfg->getLockTime()))
- $warn.='Unable to obtain a lock on the ticket';
-
-//Get the goodies.
-$dept = $ticket->getDept(); //Dept
-$staff = $ticket->getStaff(); //Assigned or closed by..
-$team = $ticket->getTeam(); //Assigned team.
-$lock = $ticket->getLock(); //Ticket lock obj
-$id = $ticket->getId(); //Ticket ID.
-
-//Useful warnings and errors the user might want to know!
-if($ticket->isAssigned() && (
- ($staff && $staff->getId()!=$thisstaff->getId())
- || ($team && !$team->hasMember($thisstaff))
- ))
- $warn.=' <span class="Icon assignedTicket">Ticket is assigned to '.implode('/', $ticket->getAssignees()).'</span>';
-if(!$errors['err'] && ($lock && $lock->getStaffId()!=$thisstaff->getId()))
- $errors['err']='This ticket is currently locked by '.$lock->getStaffName();
-if(!$errors['err'] && ($emailBanned=TicketFilter::isBanned($ticket->getEmail())))
- $errors['err']='Email is in banlist! Must be removed before any reply/response';
-
-$unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;
-
-if($ticket->isOverdue())
- $warn.=' <span class="Icon overdueTicket">Marked overdue!</span>';
-
-?>
-<table width="940" cellpadding="2" cellspacing="0" border="0">
- <tr>
- <td width="50%" class="has_bottom_border">
- <h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>" title="Reload"><i class="icon-refresh"></i> Ticket #<?php echo $ticket->getExtId(); ?></a></h2>
- </td>
- <td width="50%" class="right_align has_bottom_border">
- <?php if($thisstaff->canCloseTickets() || $thisstaff->canBanEmails()) { ?>
- <span class="action-button" data-dropdown="#action-dropdown-2">
- <span ><i class="icon-cog"></i> More</span>
- <i class="icon-caret-down"></i>
- </span>
- <?php } ?>
- <?php if($thisstaff->canDeleteTickets()) { ?>
- <span class="action-button">
- <a href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=delete"><i class="icon-trash"></i> Delete</a>
- <?php if($thisstaff->canBanEmails()) { ?>
- <i data-dropdown="#action-dropdown-1" class="icon-caret-down"></i>
- <?php } ?>
- </span>
- <?php } ?>
- <?php if($thisstaff->canEditTickets()) { ?>
- <a class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-pencil"></i> Edit</a>
- <?php } ?>
- <a id="ticket-print" class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i> Print</a>
-
- <div id="action-dropdown-1" class="action-dropdown anchor-right">
- <ul>
- <?php if($thisstaff->canDeleteTickets()) { ?>
- <li><a href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=delete">Delete Ticket</a></li>
- <?php } ?>
- <?php if($thisstaff->canBanEmails()) { ?>
- <li><a href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=ban">Delete as Spam</a></li>
- <?php } ?>
- </ul>
- </div>
- <div id="action-dropdown-2" class="action-dropdown anchor-right">
- <ul>
- <?php if($thisstaff->canCloseTickets()) { ?>
- <li><a href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=close">Close Ticket</a></li>
- <?php } ?>
- <?php if($thisstaff->canBanEmails()) { ?>
- <li><a href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=ban">Close & Ban</a></li>
- <?php } ?>
- </ul>
- </div>
-
- </td>
- </tr>
-</table>
-<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
- <tr>
- <td width="50">
- <table border="0" cellspacing="" cellpadding="4" width="100%">
- <tr>
- <th width="100">Status:</th>
- <td><?php echo ucfirst($ticket->getStatus()); ?></td>
- </tr>
- <tr>
- <th>Priority:</th>
- <td><?php echo $ticket->getPriority(); ?></td>
- </tr>
- <tr>
- <th>Department:</th>
- <td><?php echo Format::htmlchars($ticket->getDeptName()); ?></td>
- </tr>
- <tr>
- <th>Create Date:</th>
- <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
- </tr>
- </table>
- </td>
- <td width="50%">
- <table border="0" cellspacing="" cellpadding="4" width="100%">
- <tr>
- <th width="100">Name:</th>
- <td><?php echo Format::htmlchars($ticket->getName()); ?></td>
- </tr>
- <tr>
- <th>Email:</th>
- <td>
- <?php
- echo $ticket->getEmail();
- if(($related=$ticket->getRelatedTicketsCount())) {
- echo sprintf(' <a href="tickets.php?a=search&query=%s" title="Related Tickets">(<b>%d</b>)</a>',
- urlencode($ticket->getEmail()),$related);
-
- }
- ?>
- </td>
- </tr>
- <tr>
- <th>Phone:</th>
- <td><?php echo $ticket->getPhoneNumber(); ?></td>
- </tr>
- <tr>
- <th>Source:</th>
- <td><?php echo Format::htmlchars($ticket->getSource()); ?></td>
- </tr>
- </table>
- </td>
- </tr>
-</table>
-<br>
-<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
- <tr>
- <td width="50%">
- <table cellspacing="0" cellpadding="4" width="100%" border="0">
- <?php
- if($ticket->isOpen()) { ?>
- <tr>
- <th width="100">Assigned To:</th>
- <td>
- <?php
- if($ticket->isAssigned())
- echo Format::htmlchars(implode('/', $ticket->getAssignees()));
- else
- echo '<span class="faded">— Unassigned —</span>';
- ?>
- </td>
- </tr>
- <?php
- } else { ?>
- <tr>
- <th width="100">Closed By:</th>
- <td>
- <?php
- if(($staff = $ticket->getStaff()))
- echo Format::htmlchars($staff->getName());
- else
- echo '<span class="faded">— Unknown —</span>';
- ?>
- </td>
- </tr>
- <?php
- } ?>
- <tr>
- <th nowrap>Last Response:</th>
- <td><?php echo Format::db_datetime($ticket->getLastRespDate()); ?></td>
- </tr>
- <?php
- if($ticket->isOpen()){ ?>
- <tr>
- <th>Due Date:</th>
- <td><?php echo Format::db_datetime($ticket->getDueDate()); ?></td>
- </tr>
- <?php
- }else { ?>
- <tr>
- <th>Close Date:</th>
- <td><?php echo Format::db_datetime($ticket->getCloseDate()); ?></td>
- </tr>
- <?php
- }
- ?>
- </table>
- </td>
- <td width="50%">
- <table cellspacing="0" cellpadding="4" width="100%" border="0">
- <tr>
- <th width="100">Subject:</th>
- <td><?php echo Format::htmlchars(Format::truncate($ticket->getSubject(),200)); ?></td>
- </tr>
- <tr>
- <th>Help Topic:</th>
- <td><?php echo Format::htmlchars($ticket->getHelpTopic()); ?></td>
- </tr>
- <tr>
- <th nowrap>Last Message:</th>
- <td><?php echo Format::db_datetime($ticket->getLastMsgDate()); ?></td>
- </tr>
- </table>
- </td>
- </tr>
-</table>
-<div class="clear" style="padding-bottom:10px;"></div>
-<?php
-$tcount = $ticket->getThreadCount();
-if($cfg->showNotesInline())
- $tcount+= $ticket->getNumNotes();
-?>
-<ul id="threads">
- <li><a class="active" id="toggle_ticket_thread" href="#">Ticket Thread (<?php echo $tcount; ?>)</a></li>
- <?php
- if(!$cfg->showNotesInline()) {?>
- <li><a id="toggle_notes" href="#">Internal Notes (<?php echo $ticket->getNumNotes(); ?>)</a></li>
- <?php
- }?>
-</ul>
-<?php
-if(!$cfg->showNotesInline()) { ?>
-<div id="ticket_notes">
- <?php
- /* Internal Notes */
- if($ticket->getNumNotes() && ($notes=$ticket->getNotes())) {
- foreach($notes as $note) {
-
- ?>
- <table class="note" cellspacing="0" cellpadding="1" width="940" border="0">
- <tr>
- <th width="640">
- <?php
- echo sprintf('%s <em>posted by <b>%s</b></em>',
- Format::htmlchars($note['title']),
- Format::htmlchars($note['poster']));
- ?>
- </th>
- <th class="date" width="300"><?php echo Format::db_datetime($note['created']); ?></th>
- </tr>
- <tr>
- <td colspan="2">
- <?php echo Format::display($note['body']); ?>
- </td>
- </tr>
- <?php
- if($note['attachments'] && ($links=$ticket->getAttachmentsLinks($note['id'],'N'))) {?>
- <tr>
- <td class="info" colspan="2"><?php echo $links; ?></td>
- </tr>
- <?php
- }?>
- </table>
- <?php
- }
- } else {
- echo "<p>No internal notes found.</p>";
- }?>
-</div>
-<?php
-} ?>
-<div id="ticket_thread">
- <?php
- $threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note');
- /* -------- Messages & Responses & Notes (if inline)-------------*/
- if(($thread=$ticket->getThread($cfg->showNotesInline()))) {
- foreach($thread as $entry) {
- ?>
- <table class="<?php echo $threadTypes[$entry['thread_type']]; ?>" cellspacing="0" cellpadding="1" width="940" border="0">
- <tr>
- <th width="200"><?php echo Format::db_datetime($entry['created']);?></th>
- <th width="440"><span><?php echo Format::htmlchars($entry['title']); ?></span></th>
- <th width="300" class="tmeta"><?php echo Format::htmlchars($entry['poster']); ?></th>
- </tr>
- <tr><td colspan=3><?php echo Format::display($entry['body']); ?></td></tr>
- <?php
- if($entry['attachments'] && ($links=$ticket->getAttachmentsLinks($entry['id'], $entry['thread_type']))) {?>
- <tr>
- <td class="info" colspan=3><?php echo $links; ?></td>
- </tr>
- <?php
- }?>
- </table>
- <?php
- if($entry['thread_type']=='M')
- $msgId=$entry['id'];
- }
- } else {
- echo '<p>Error fetching ticket thread - get technical help.</p>';
- }?>
-</div>
-<div class="clear" style="padding-bottom:10px;"></div>
-<?php if($errors['err']) { ?>
- <div id="msg_error"><?php echo $errors['err']; ?></div>
-<?php }elseif($msg) { ?>
- <div id="msg_notice"><?php echo $msg; ?></div>
-<?php }elseif($warn) { ?>
- <div id="msg_warning"><?php echo $warn; ?></div>
-<?php } ?>
-
-<div id="response_options">
- <ul>
- <li><a id="reply_tab" href="#reply">Post Reply</a></li>
- <li><a id="note_tab" href="#note">Post Internal Note</a></li>
- <?php
- if($thisstaff->canTransferTickets()) { ?>
- <li><a id="transfer_tab" href="#transfer">Dept. Transfer</a></li>
- <?php
- }
-
- if($thisstaff->canAssignTickets()) { ?>
- <li><a id="assign_tab" href="#assign"><?php echo $ticket->isAssigned()?'Reassign Ticket':'Assign Ticket'; ?></a></li>
- <?php
- } ?>
- </ul>
-
- <form id="reply" action="tickets.php?id=<?php echo $ticket->getId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
- <?php csrf_token(); ?>
- <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
- <input type="hidden" name="msgId" value="<?php echo $msgId; ?>">
- <input type="hidden" name="a" value="reply">
- <span class="error"></span>
- <table border="0" cellspacing="0" cellpadding="3">
- <tr>
- <td width="160"> </td>
- <td class="error"><?php echo $errors['response']; ?></td>
- </tr>
- <?php
- if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {?>
- <tr>
- <td width="160">
- <label> </label>
- </td>
- <td width="765">
- <select id="cannedResp" name="cannedResp">
- <option value="0" selected="selected">Select a canned response</option>
- <?php
- foreach($cannedResponses as $id =>$title) {
- echo sprintf('<option value="%d">%s</option>',$id,$title);
- }
- ?>
- </select>
-
- <label><input type='checkbox' value='1' name="append" id="append" checked="checked"> Append</label>
- </td>
- </tr>
- <?php
- }?>
- <tr>
- <td width="160">
- <label><strong>Response:</strong></label>
- </td>
- <td width="765">
- <textarea name="response" id="response" cols="50" rows="9" wrap="soft"><?php echo $info['response']; ?></textarea>
- </td>
- </tr>
- <?php
- if($cfg->allowAttachments()) { ?>
- <tr>
- <td width="160">
- <label for="attachment">Attachments:</label>
- </td>
- <td width="765" id="reply_form_attachments" class="attachments">
- <div class="canned_attachments">
- </div>
- <div class="uploads">
- </div>
- <div class="file_input">
- <input type="file" class="multifile" name="attachments[]" size="30" value="" />
- </div>
- </td>
- </tr>
- <?php
- }?>
- <tr>
- <td width="160">
- <label for="signature" class="left">Signature:</label>
- </td>
- <td width="765">
- <?php
- $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
- ?>
- <label><input type="radio" name="signature" value="none" checked="checked"> None</label>
- <?php
- if($thisstaff->getSignature()) {?>
- <label><input type="radio" name="signature" value="mine"
- <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
- <?php
- } ?>
- <?php
- if($dept && $dept->canAppendSignature()) { ?>
- <label><input type="radio" name="signature" value="dept"
- <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
- Dept. Signature (<?php echo Format::htmlchars($dept->getName()); ?>)</label>
- <?php
- } ?>
- </td>
- </tr>
- <?php
- if($ticket->isClosed() || $thisstaff->canCloseTickets()) { ?>
- <tr>
- <td width="160">
- <label><strong>Ticket Status:</strong></label>
- </td>
- <td width="765">
- <?php
- $statusChecked=isset($info['reply_ticket_status'])?'checked="checked"':'';
- if($ticket->isClosed()) { ?>
- <label><input type="checkbox" name="reply_ticket_status" id="reply_ticket_status" value="Open"
- <?php echo $statusChecked; ?>> Reopen on Reply</label>
- <?php
- } elseif($thisstaff->canCloseTickets()) { ?>
- <label><input type="checkbox" name="reply_ticket_status" id="reply_ticket_status" value="Closed"
- <?php echo $statusChecked; ?>> Close on Reply</label>
- <?php
- } ?>
- </td>
- </tr>
- <?php
- } ?>
- </div>
- </table>
- <p style="padding-left:165px;">
- <input class="btn_sm" type="submit" value="Post Reply">
- <input class="btn_sm" type="reset" value="Reset">
- </p>
- </form>
- <form id="note" action="tickets.php?id=<?php echo $ticket->getId(); ?>#note" name="note" method="post" enctype="multipart/form-data">
- <?php csrf_token(); ?>
- <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
- <input type="hidden" name="a" value="postnote">
- <table border="0" cellspacing="0" cellpadding="3">
- <tr>
- <td width="160"> </td>
- <td class="error"><?php echo $errors['note']; ?></td>
- </tr>
- <tr>
- <td width="160">
- <label><strong>Title:</strong></label>
- </td>
- <td width="765">
- <input type="text" name="title" id="title" size="45" value="<?php echo $info['title']; ?>" >
- <span class="error">* <?php echo $errors['title']; ?></span>
- </td>
- </tr>
- <tr>
- <td width="160">
- <label><strong>Note:</strong></label>
- </td>
- <td width="765">
- <div><span class="faded">Internal note details</span>
- <span class="error">* <?php echo $errors['internal_note']; ?></span></div>
- <textarea name="internal_note" id="internal_note" cols="50" rows="9" wrap="soft"
- style="width:600px"><?php echo $info['internal_note']; ?></textarea>
- </td>
- </tr>
-
- <?php
- if($cfg->allowAttachments()) { ?>
- <tr>
- <td width="160">
- <label for="attachment">Attachments:</label>
- </td>
- <td width="765" class="attachments">
- <div class="uploads">
- </div>
- <div class="file_input">
- <input type="file" class="multifile" name="attachments[]" size="30" value="" />
- </div>
- </td>
- </tr>
- <?php
- }
- ?>
- <tr>
- <td width="160">
- <label>Ticket Status:</label>
- </td>
- <td width="765">
- <?php
- $statusChecked=isset($info['note_ticket_state'])?'checked="checked"':'';
- if($ticket->isClosed()){ ?>
- <label><input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="open"
- <?php echo $statusChecked; ?>> Reopen Ticket</label>
- <?php
- } elseif(0 && $thisstaff->canCloseTickets()) { ?>
- <label><input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="Closed"
- <?php echo $statusChecked; ?>> Close Ticket</label>
- <?php
- } elseif($ticket->isAnswered()) { ?>
- <label>
- <input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="Unanswered"
- <?php echo $statusChecked; ?>>
- Mark Unanswered
- </label>
- <?php
- } else { ?>
- <label>
- <input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="Answered"
- <?php echo $statusChecked; ?>>
- Mark Answered
- </label>
- <?php
- } ?>
- </td>
- </tr>
- </div>
- </table>
-
- <p style="padding-left:165px;">
- <input class="btn_sm" type="submit" value="Post Note">
- <input class="btn_sm" type="reset" value="Reset">
- </p>
- </form>
- <?php
- if($thisstaff->canTransferTickets()) { ?>
- <form id="transfer" action="tickets.php?id=<?php echo $ticket->getId(); ?>#transfer" name="transfer" method="post" enctype="multipart/form-data">
- <?php csrf_token(); ?>
- <input type="hidden" name="ticket_id" value="<?php echo $ticket->getId(); ?>">
- <input type="hidden" name="a" value="transfer">
- <table border="0" cellspacing="0" cellpadding="3">
- <tr>
- <td width="160"> </td>
- <td class="error"><?php echo $errors['transfer']; ?></td>
- </tr>
- <tr>
- <td width="160">
- <label for="deptId"><strong>Department:</strong></label>
- </td>
- <td width="765">
- <select id="deptId" name="deptId">
- <option value="0" selected="selected">— Select Target Department —</option>
- <?php
- if($depts=Dept::getDepartments()) {
- foreach($depts as $id =>$name) {
- if($id==$ticket->getDeptId()) continue;
- echo sprintf('<option value="%d" %s>%s</option>',
- $id, ($info['deptId']==$id)?'selected="selected"':'',$name);
- }
- }
- ?>
- </select> <span class='error'>* <?php echo $errors['deptId']; ?></span>
- </td>
- </tr>
- <tr>
- <td width="160">
- <label><strong>Comments:</strong></label>
- </td>
- <td width="765">
- <span class="faded">Enter reasons for the transfer.</span>
- <span class="error">* <?php echo $errors['transfer_message']; ?></span><br>
- <textarea name="transfer_message" id="transfer_message"
- cols="80" rows="7" wrap="soft"><?php echo $info['transfer_message']; ?></textarea>
- </td>
- </tr>
- </table>
- <p style="padding-left:165px;">
- <input class="btn_sm" type="submit" value="Transfer">
- <input class="btn_sm" type="reset" value="Reset">
- </p>
- </form>
- <?php
- } ?>
- <?php
- if($thisstaff->canAssignTickets()) { ?>
- <form id="assign" action="tickets.php?id=<?php echo $ticket->getId(); ?>#assign" name="assign" method="post" enctype="multipart/form-data">
- <?php csrf_token(); ?>
- <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
- <input type="hidden" name="a" value="assign">
- <table border="0" cellspacing="0" cellpadding="3">
- <tr>
- <td width="160"> </td>
- <td>
- <?php
- if($ticket->isAssigned())
- echo sprintf('<em>Ticket is currently assigned to <b>%s</b></em>',$ticket->getAssignee());
- ?>
- </td>
- </tr>
- <tr>
- <td width="160">
- <label for="assignId"><strong>Assignee:</strong></label>
- </td>
- <td width="765">
- <select id="assignId" name="assignId">
- <option value="0" selected="selected">— Select Staff Member OR a Team —</option>
- <?php
- $sid=$tid=0;
- if(($users=Staff::getAvailableStaffMembers())) {
- echo '<OPTGROUP label="Staff Members ('.count($users).')">';
- $staffId=$ticket->isAssigned()?$ticket->getStaffId():0;
- foreach($users as $id => $name) {
- if($staffId && $staffId==$id)
- $name.=' (Assigned)';
-
- $k="s$id";
- echo sprintf('<option value="%s" %s>%s</option>',
- $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
- }
- echo '</OPTGROUP>';
- }
-
- if(($teams=Team::getActiveTeams())) {
- echo '<OPTGROUP label="Teams ('.count($teams).')">';
- $teamId=(!$sid && $ticket->isAssigned())?$ticket->getTeamId():0;
- foreach($teams as $id => $name) {
- if($teamId && $teamId==$id)
- $name.=' (Assigned)';
-
- $k="t$id";
- echo sprintf('<option value="%s" %s>%s</option>',
- $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
- }
- echo '</OPTGROUP>';
- }
- ?>
- </select> <span class='error'>* <?php echo $errors['assignId']; ?></span>
- </td>
- </tr>
- <tr>
- <td width="160">
- <label><strong>Comments:</strong><span class='error'> </span></label>
- </td>
- <td width="765">
- <span class="faded">Enter reasons for the assignment or instructions.</span>
- <span class="error">* <?php echo $errors['assign_message']; ?></span><br>
- <textarea name="assign_message" id="assign_message" cols="80" rows="7" wrap="soft"><?php echo $info['assign_message']; ?></textarea>
- </td>
- </tr>
- </table>
- <p style="padding-left:165px;">
- <input class="btn_sm" type="submit" value="<?php echo $ticket->isAssigned()?'Reassign':'Assign'; ?>">
- <input class="btn_sm" type="reset" value="Reset">
- </p>
- </form>
- <?php
- } ?>
-</div>
-<div style="display:none;" class="dialog" id="print-options">
- <h3>Ticket Print Options</h3>
- <a class="close" href="">×</a>
- <hr/>
- <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="print-form" name="print-form">
- <?php csrf_token(); ?>
- <input type="hidden" name="a" value="print">
- <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
- <fieldset class="notes">
- <label for="notes">Print Notes:</label>
- <input type="checkbox" id="notes" name="notes" value="1"> Print <b>Internal</b> Notes/Comments
- </fieldset>
- <fieldset>
- <label for="psize">Paper Size:</label>
- <select id="psize" name="psize">
- <option value="">— Select Print Paper Size —</option>
- <?php
- $options=array('Letter', 'Legal', 'A4', 'A3');
- $psize =$_SESSION['PAPER_SIZE']?$_SESSION['PAPER_SIZE']:$thisstaff->getDefaultPaperSize();
- foreach($options as $v) {
- echo sprintf('<option value="%s" %s>%s</option>',
- $v,($psize==$v)?'selected="selected"':'', $v);
- }
- ?>
- </select>
- </fieldset>
- <hr style="margin-top:3em"/>
- <p class="full-width">
- <span class="buttons" style="float:left">
- <input type="reset" value="Reset">
- <input type="button" value="Cancel" class="close">
- </span>
- <span class="buttons" style="float:right">
- <input type="submit" value="Print">
- </span>
- </p>
- </form>
-</div>
-<script type="text/javascript" src="js/ticket.js"></script>
+<?php
+//Note that ticket obj is initiated in tickets.php.
+if(!defined('OSTSCPINC') || !$thisstaff || !is_object($ticket) || !$ticket->getId()) die('Invalid path');
+
+//Make sure the staff is allowed to access the page.
+if(!@$thisstaff->isStaff() || !$ticket->checkStaffAccess($thisstaff)) die('Access Denied');
+
+//Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!)
+$info=($_POST && $errors)?Format::input($_POST):array();
+
+//Auto-lock the ticket if locking is enabled.. If already locked by the user then it simply renews.
+if($cfg->getLockTime() && !$ticket->acquireLock($thisstaff->getId(),$cfg->getLockTime()))
+ $warn.='Unable to obtain a lock on the ticket';
+
+//Get the goodies.
+$dept = $ticket->getDept(); //Dept
+$staff = $ticket->getStaff(); //Assigned or closed by..
+$team = $ticket->getTeam(); //Assigned team.
+$lock = $ticket->getLock(); //Ticket lock obj
+$id = $ticket->getId(); //Ticket ID.
+
+//Useful warnings and errors the user might want to know!
+if($ticket->isAssigned() && (
+ ($staff && $staff->getId()!=$thisstaff->getId())
+ || ($team && !$team->hasMember($thisstaff))
+ ))
+ $warn.=' <span class="Icon assignedTicket">Ticket is assigned to '.implode('/', $ticket->getAssignees()).'</span>';
+if(!$errors['err'] && ($lock && $lock->getStaffId()!=$thisstaff->getId()))
+ $errors['err']='This ticket is currently locked by '.$lock->getStaffName();
+if(!$errors['err'] && ($emailBanned=TicketFilter::isBanned($ticket->getEmail())))
+ $errors['err']='Email is in banlist! Must be removed before any reply/response';
+
+$unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;
+
+if($ticket->isOverdue())
+ $warn.=' <span class="Icon overdueTicket">Marked overdue!</span>';
+
+?>
+<table width="940" cellpadding="2" cellspacing="0" border="0">
+ <tr>
+ <td width="50%" class="has_bottom_border">
+ <h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>" title="Reload"><i class="icon-refresh"></i> Ticket #<?php echo $ticket->getExtId(); ?></a></h2>
+ </td>
+ <td width="50%" class="right_align has_bottom_border">
+ <?php
+ if($thisstaff->canBanEmails() || ($dept && $dept->isManager($thisstaff))) { ?>
+ <span class="action-button" data-dropdown="#action-dropdown-more">
+ <span ><i class="icon-cog"></i> More</span>
+ <i class="icon-caret-down"></i>
+ </span>
+ <?php
+ } ?>
+ <?php if($thisstaff->canDeleteTickets()) { ?>
+ <a id="ticket-delete" class="action-button" href="#delete"><i class="icon-trash"></i> Delete</a>
+ <?php } ?>
+ <?php
+ if($thisstaff->canCloseTickets()) {
+ if($ticket->isOpen()) {?>
+ <a id="ticket-close" class="action-button" href="#close"><i class="icon-remove-circle"></i> Close</a>
+ <?php
+ } else { ?>
+ <a id="ticket-reopen" class="action-button" href="#reopen"><i class="icon-undo"></i> Reopen</a>
+ <?php
+ } ?>
+ <?php
+ } ?>
+ <?php
+ if($thisstaff->canEditTickets()) { ?>
+ <a class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-edit"></i> Edit</a>
+ <?php
+ } ?>
+
+ <?php
+ if($ticket->isOpen() && !$ticket->isAssigned() && $thisstaff->canAssignTickets()) {?>
+ <a id="ticket-claim" class="action-button" href="#claim"><i class="icon-user"></i> Claim</a>
+
+ <?php
+ }?>
+
+ <a id="ticket-print" class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i> Print</a>
+
+ <div id="action-dropdown-more" class="action-dropdown anchor-right">
+ <ul>
+ <?php
+ if($ticket->isOpen() && ($dept && $dept->isManager($thisstaff))) {
+
+ if($ticket->isAssigned()) { ?>
+ <li><a id="ticket-release" href="#release"><i class="icon-user"></i> Release (unassign) Ticket</a></li>
+ <?php
+ }
+
+ if(!$ticket->isOverdue()) { ?>
+ <li><a id="ticket-overdue" href="#overdue"><i class="icon-bell"></i> Mark as Overdue</a></li>
+ <?php
+ }
+
+ if($ticket->isAnswered()) { ?>
+ <li><a id="ticket-unanswered" href="#unanswered"><i class="icon-circle-arrow-left"></i> Mark as Unanswered</a></li>
+ <?php
+ } else { ?>
+ <li><a id="ticket-answered" href="#answered"><i class="icon-circle-arrow-right"></i> Mark as Answered</a></li>
+ <?php
+ }
+ }
+
+ if($thisstaff->canBanEmails()) {
+ if(!$emailBanned) {?>
+ <li><a id="ticket-banemail" href="#banemail"><i class="icon-ban-circle"></i> Ban Email (<?php echo $ticket->getEmail(); ?>)</a></li>
+ <?php
+ } elseif($unbannable) { ?>
+ <li><a id="ticket-banemail" href="#unbanemail"><i class="icon-undo"></i> Unban Email (<?php echo $ticket->getEmail(); ?>)</a></li>
+ <?php
+ }
+ }?>
+ </ul>
+ </div>
+ </td>
+ </tr>
+</table>
+<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
+ <tr>
+ <td width="50">
+ <table border="0" cellspacing="" cellpadding="4" width="100%">
+ <tr>
+ <th width="100">Status:</th>
+ <td><?php echo ucfirst($ticket->getStatus()); ?></td>
+ </tr>
+ <tr>
+ <th>Priority:</th>
+ <td><?php echo $ticket->getPriority(); ?></td>
+ </tr>
+ <tr>
+ <th>Department:</th>
+ <td><?php echo Format::htmlchars($ticket->getDeptName()); ?></td>
+ </tr>
+ <tr>
+ <th>Create Date:</th>
+ <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
+ </tr>
+ </table>
+ </td>
+ <td width="50%">
+ <table border="0" cellspacing="" cellpadding="4" width="100%">
+ <tr>
+ <th width="100">Name:</th>
+ <td><?php echo Format::htmlchars($ticket->getName()); ?></td>
+ </tr>
+ <tr>
+ <th>Email:</th>
+ <td>
+ <?php
+ echo $ticket->getEmail();
+ if(($related=$ticket->getRelatedTicketsCount())) {
+ echo sprintf(' <a href="tickets.php?a=search&query=%s" title="Related Tickets">(<b>%d</b>)</a>',
+ urlencode($ticket->getEmail()),$related);
+
+ }
+ ?>
+ </td>
+ </tr>
+ <tr>
+ <th>Phone:</th>
+ <td><?php echo $ticket->getPhoneNumber(); ?></td>
+ </tr>
+ <tr>
+ <th>Source:</th>
+ <td><?php echo Format::htmlchars($ticket->getSource()); ?></td>
+ </tr>
+ </table>
+ </td>
+ </tr>
+</table>
+<br>
+<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
+ <tr>
+ <td width="50%">
+ <table cellspacing="0" cellpadding="4" width="100%" border="0">
+ <?php
+ if($ticket->isOpen()) { ?>
+ <tr>
+ <th width="100">Assigned To:</th>
+ <td>
+ <?php
+ if($ticket->isAssigned())
+ echo Format::htmlchars(implode('/', $ticket->getAssignees()));
+ else
+ echo '<span class="faded">— Unassigned —</span>';
+ ?>
+ </td>
+ </tr>
+ <?php
+ } else { ?>
+ <tr>
+ <th width="100">Closed By:</th>
+ <td>
+ <?php
+ if(($staff = $ticket->getStaff()))
+ echo Format::htmlchars($staff->getName());
+ else
+ echo '<span class="faded">— Unknown —</span>';
+ ?>
+ </td>
+ </tr>
+ <?php
+ } ?>
+ <tr>
+ <th nowrap>Last Response:</th>
+ <td><?php echo Format::db_datetime($ticket->getLastRespDate()); ?></td>
+ </tr>
+ <?php
+ if($ticket->isOpen()){ ?>
+ <tr>
+ <th>Due Date:</th>
+ <td><?php echo Format::db_datetime($ticket->getDueDate()); ?></td>
+ </tr>
+ <?php
+ }else { ?>
+ <tr>
+ <th>Close Date:</th>
+ <td><?php echo Format::db_datetime($ticket->getCloseDate()); ?></td>
+ </tr>
+ <?php
+ }
+ ?>
+ </table>
+ </td>
+ <td width="50%">
+ <table cellspacing="0" cellpadding="4" width="100%" border="0">
+ <tr>
+ <th width="100">Subject:</th>
+ <td><?php echo Format::htmlchars(Format::truncate($ticket->getSubject(),200)); ?></td>
+ </tr>
+ <tr>
+ <th>Help Topic:</th>
+ <td><?php echo Format::htmlchars($ticket->getHelpTopic()); ?></td>
+ </tr>
+ <tr>
+ <th nowrap>Last Message:</th>
+ <td><?php echo Format::db_datetime($ticket->getLastMsgDate()); ?></td>
+ </tr>
+ </table>
+ </td>
+ </tr>
+</table>
+<div class="clear" style="padding-bottom:10px;"></div>
+<?php
+$tcount = $ticket->getThreadCount();
+if($cfg->showNotesInline())
+ $tcount+= $ticket->getNumNotes();
+?>
+<ul id="threads">
+ <li><a class="active" id="toggle_ticket_thread" href="#">Ticket Thread (<?php echo $tcount; ?>)</a></li>
+ <?php
+ if(!$cfg->showNotesInline()) {?>
+ <li><a id="toggle_notes" href="#">Internal Notes (<?php echo $ticket->getNumNotes(); ?>)</a></li>
+ <?php
+ }?>
+</ul>
+<?php
+if(!$cfg->showNotesInline()) { ?>
+<div id="ticket_notes">
+ <?php
+ /* Internal Notes */
+ if($ticket->getNumNotes() && ($notes=$ticket->getNotes())) {
+ foreach($notes as $note) {
+
+ ?>
+ <table class="note" cellspacing="0" cellpadding="1" width="940" border="0">
+ <tr>
+ <th width="640">
+ <?php
+ echo sprintf('%s <em>posted by <b>%s</b></em>',
+ Format::htmlchars($note['title']),
+ Format::htmlchars($note['poster']));
+ ?>
+ </th>
+ <th class="date" width="300"><?php echo Format::db_datetime($note['created']); ?></th>
+ </tr>
+ <tr>
+ <td colspan="2">
+ <?php echo Format::display($note['body']); ?>
+ </td>
+ </tr>
+ <?php
+ if($note['attachments'] && ($links=$ticket->getAttachmentsLinks($note['id'],'N'))) {?>
+ <tr>
+ <td class="info" colspan="2"><?php echo $links; ?></td>
+ </tr>
+ <?php
+ }?>
+ </table>
+ <?php
+ }
+ } else {
+ echo "<p>No internal notes found.</p>";
+ }?>
+</div>
+<?php
+} ?>
+<div id="ticket_thread">
+ <?php
+ $threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note');
+ /* -------- Messages & Responses & Notes (if inline)-------------*/
+ if(($thread=$ticket->getThread($cfg->showNotesInline()))) {
+ foreach($thread as $entry) {
+ ?>
+ <table class="<?php echo $threadTypes[$entry['thread_type']]; ?>" cellspacing="0" cellpadding="1" width="940" border="0">
+ <tr>
+ <th width="200"><?php echo Format::db_datetime($entry['created']);?></th>
+ <th width="440"><span><?php echo Format::htmlchars($entry['title']); ?></span></th>
+ <th width="300" class="tmeta"><?php echo Format::htmlchars($entry['poster']); ?></th>
+ </tr>
+ <tr><td colspan=3><?php echo Format::display($entry['body']); ?></td></tr>
+ <?php
+ if($entry['attachments'] && ($links=$ticket->getAttachmentsLinks($entry['id'], $entry['thread_type']))) {?>
+ <tr>
+ <td class="info" colspan=3><?php echo $links; ?></td>
+ </tr>
+ <?php
+ }?>
+ </table>
+ <?php
+ if($entry['thread_type']=='M')
+ $msgId=$entry['id'];
+ }
+ } else {
+ echo '<p>Error fetching ticket thread - get technical help.</p>';
+ }?>
+</div>
+<div class="clear" style="padding-bottom:10px;"></div>
+<?php if($errors['err']) { ?>
+ <div id="msg_error"><?php echo $errors['err']; ?></div>
+<?php }elseif($msg) { ?>
+ <div id="msg_notice"><?php echo $msg; ?></div>
+<?php }elseif($warn) { ?>
+ <div id="msg_warning"><?php echo $warn; ?></div>
+<?php } ?>
+
+<div id="response_options">
+ <ul>
+ <li><a id="reply_tab" href="#reply">Post Reply</a></li>
+ <li><a id="note_tab" href="#note">Post Internal Note</a></li>
+ <?php
+ if($thisstaff->canTransferTickets()) { ?>
+ <li><a id="transfer_tab" href="#transfer">Dept. Transfer</a></li>
+ <?php
+ }
+
+ if($thisstaff->canAssignTickets()) { ?>
+ <li><a id="assign_tab" href="#assign"><?php echo $ticket->isAssigned()?'Reassign Ticket':'Assign Ticket'; ?></a></li>
+ <?php
+ } ?>
+ </ul>
+
+ <form id="reply" action="tickets.php?id=<?php echo $ticket->getId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
+ <input type="hidden" name="msgId" value="<?php echo $msgId; ?>">
+ <input type="hidden" name="a" value="reply">
+ <span class="error"></span>
+ <table border="0" cellspacing="0" cellpadding="3">
+ <tr>
+ <td width="160"> </td>
+ <td class="error"><?php echo $errors['response']; ?></td>
+ </tr>
+ <?php
+ if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {?>
+ <tr>
+ <td width="160">
+ <label> </label>
+ </td>
+ <td width="765">
+ <select id="cannedResp" name="cannedResp">
+ <option value="0" selected="selected">Select a canned response</option>
+ <?php
+ foreach($cannedResponses as $id =>$title) {
+ echo sprintf('<option value="%d">%s</option>',$id,$title);
+ }
+ ?>
+ </select>
+
+ <label><input type='checkbox' value='1' name="append" id="append" checked="checked"> Append</label>
+ </td>
+ </tr>
+ <?php
+ }?>
+ <tr>
+ <td width="160">
+ <label><strong>Response:</strong></label>
+ </td>
+ <td width="765">
+ <textarea name="response" id="response" cols="50" rows="9" wrap="soft"><?php echo $info['response']; ?></textarea>
+ </td>
+ </tr>
+ <?php
+ if($cfg->allowAttachments()) { ?>
+ <tr>
+ <td width="160">
+ <label for="attachment">Attachments:</label>
+ </td>
+ <td width="765" id="reply_form_attachments" class="attachments">
+ <div class="canned_attachments">
+ </div>
+ <div class="uploads">
+ </div>
+ <div class="file_input">
+ <input type="file" class="multifile" name="attachments[]" size="30" value="" />
+ </div>
+ </td>
+ </tr>
+ <?php
+ }?>
+ <tr>
+ <td width="160">
+ <label for="signature" class="left">Signature:</label>
+ </td>
+ <td width="765">
+ <?php
+ $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
+ ?>
+ <label><input type="radio" name="signature" value="none" checked="checked"> None</label>
+ <?php
+ if($thisstaff->getSignature()) {?>
+ <label><input type="radio" name="signature" value="mine"
+ <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
+ <?php
+ } ?>
+ <?php
+ if($dept && $dept->canAppendSignature()) { ?>
+ <label><input type="radio" name="signature" value="dept"
+ <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
+ Dept. Signature (<?php echo Format::htmlchars($dept->getName()); ?>)</label>
+ <?php
+ } ?>
+ </td>
+ </tr>
+ <?php
+ if($ticket->isClosed() || $thisstaff->canCloseTickets()) { ?>
+ <tr>
+ <td width="160">
+ <label><strong>Ticket Status:</strong></label>
+ </td>
+ <td width="765">
+ <?php
+ $statusChecked=isset($info['reply_ticket_status'])?'checked="checked"':'';
+ if($ticket->isClosed()) { ?>
+ <label><input type="checkbox" name="reply_ticket_status" id="reply_ticket_status" value="Open"
+ <?php echo $statusChecked; ?>> Reopen on Reply</label>
+ <?php
+ } elseif($thisstaff->canCloseTickets()) { ?>
+ <label><input type="checkbox" name="reply_ticket_status" id="reply_ticket_status" value="Closed"
+ <?php echo $statusChecked; ?>> Close on Reply</label>
+ <?php
+ } ?>
+ </td>
+ </tr>
+ <?php
+ } ?>
+ </div>
+ </table>
+ <p style="padding-left:165px;">
+ <input class="btn_sm" type="submit" value="Post Reply">
+ <input class="btn_sm" type="reset" value="Reset">
+ </p>
+ </form>
+ <form id="note" action="tickets.php?id=<?php echo $ticket->getId(); ?>#note" name="note" method="post" enctype="multipart/form-data">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
+ <input type="hidden" name="a" value="postnote">
+ <table border="0" cellspacing="0" cellpadding="3">
+ <tr>
+ <td width="160"> </td>
+ <td class="error"><?php echo $errors['note']; ?></td>
+ </tr>
+ <tr>
+ <td width="160">
+ <label><strong>Title:</strong></label>
+ </td>
+ <td width="765">
+ <input type="text" name="title" id="title" size="45" value="<?php echo $info['title']; ?>" >
+ <span class="error">* <?php echo $errors['title']; ?></span>
+ </td>
+ </tr>
+ <tr>
+ <td width="160">
+ <label><strong>Note:</strong></label>
+ </td>
+ <td width="765">
+ <div><span class="faded">Internal note details</span>
+ <span class="error">* <?php echo $errors['internal_note']; ?></span></div>
+ <textarea name="internal_note" id="internal_note" cols="50" rows="9" wrap="soft"
+ style="width:600px"><?php echo $info['internal_note']; ?></textarea>
+ </td>
+ </tr>
+
+ <?php
+ if($cfg->allowAttachments()) { ?>
+ <tr>
+ <td width="160">
+ <label for="attachment">Attachments:</label>
+ </td>
+ <td width="765" class="attachments">
+ <div class="uploads">
+ </div>
+ <div class="file_input">
+ <input type="file" class="multifile" name="attachments[]" size="30" value="" />
+ </div>
+ </td>
+ </tr>
+ <?php
+ }
+ ?>
+ <tr>
+ <td width="160">
+ <label>Ticket Status:</label>
+ </td>
+ <td width="765">
+ <?php
+ $statusChecked=isset($info['note_ticket_state'])?'checked="checked"':'';
+ if($ticket->isClosed()){ ?>
+ <label><input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="open"
+ <?php echo $statusChecked; ?>> Reopen Ticket</label>
+ <?php
+ } elseif(0 && $thisstaff->canCloseTickets()) { ?>
+ <label><input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="Closed"
+ <?php echo $statusChecked; ?>> Close Ticket</label>
+ <?php
+ } elseif($ticket->isAnswered()) { ?>
+ <label>
+ <input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="Unanswered"
+ <?php echo $statusChecked; ?>>
+ Mark Unanswered
+ </label>
+ <?php
+ } else { ?>
+ <label>
+ <input type="checkbox" name="note_ticket_state" id="note_ticket_state" value="Answered"
+ <?php echo $statusChecked; ?>>
+ Mark Answered
+ </label>
+ <?php
+ } ?>
+ </td>
+ </tr>
+ </div>
+ </table>
+
+ <p style="padding-left:165px;">
+ <input class="btn_sm" type="submit" value="Post Note">
+ <input class="btn_sm" type="reset" value="Reset">
+ </p>
+ </form>
+ <?php
+ if($thisstaff->canTransferTickets()) { ?>
+ <form id="transfer" action="tickets.php?id=<?php echo $ticket->getId(); ?>#transfer" name="transfer" method="post" enctype="multipart/form-data">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="ticket_id" value="<?php echo $ticket->getId(); ?>">
+ <input type="hidden" name="a" value="transfer">
+ <table border="0" cellspacing="0" cellpadding="3">
+ <tr>
+ <td width="160"> </td>
+ <td class="error"><?php echo $errors['transfer']; ?></td>
+ </tr>
+ <tr>
+ <td width="160">
+ <label for="deptId"><strong>Department:</strong></label>
+ </td>
+ <td width="765">
+ <select id="deptId" name="deptId">
+ <option value="0" selected="selected">— Select Target Department —</option>
+ <?php
+ if($depts=Dept::getDepartments()) {
+ foreach($depts as $id =>$name) {
+ if($id==$ticket->getDeptId()) continue;
+ echo sprintf('<option value="%d" %s>%s</option>',
+ $id, ($info['deptId']==$id)?'selected="selected"':'',$name);
+ }
+ }
+ ?>
+ </select> <span class='error'>* <?php echo $errors['deptId']; ?></span>
+ </td>
+ </tr>
+ <tr>
+ <td width="160">
+ <label><strong>Comments:</strong></label>
+ </td>
+ <td width="765">
+ <span class="faded">Enter reasons for the transfer.</span>
+ <span class="error">* <?php echo $errors['transfer_message']; ?></span><br>
+ <textarea name="transfer_message" id="transfer_message"
+ cols="80" rows="7" wrap="soft"><?php echo $info['transfer_message']; ?></textarea>
+ </td>
+ </tr>
+ </table>
+ <p style="padding-left:165px;">
+ <input class="btn_sm" type="submit" value="Transfer">
+ <input class="btn_sm" type="reset" value="Reset">
+ </p>
+ </form>
+ <?php
+ } ?>
+ <?php
+ if($thisstaff->canAssignTickets()) { ?>
+ <form id="assign" action="tickets.php?id=<?php echo $ticket->getId(); ?>#assign" name="assign" method="post" enctype="multipart/form-data">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
+ <input type="hidden" name="a" value="assign">
+ <table border="0" cellspacing="0" cellpadding="3">
+ <tr>
+ <td width="160"> </td>
+ <td>
+ <?php
+ if($ticket->isAssigned())
+ echo sprintf('<em>Ticket is currently assigned to <b>%s</b></em>',$ticket->getAssignee());
+ ?>
+ </td>
+ </tr>
+ <tr>
+ <td width="160">
+ <label for="assignId"><strong>Assignee:</strong></label>
+ </td>
+ <td width="765">
+ <select id="assignId" name="assignId">
+ <option value="0" selected="selected">— Select Staff Member OR a Team —</option>
+ <?php
+ $sid=$tid=0;
+ if(($users=Staff::getAvailableStaffMembers())) {
+ echo '<OPTGROUP label="Staff Members ('.count($users).')">';
+ $staffId=$ticket->isAssigned()?$ticket->getStaffId():0;
+ foreach($users as $id => $name) {
+ if($staffId && $staffId==$id)
+ $name.=' (Assigned)';
+
+ $k="s$id";
+ echo sprintf('<option value="%s" %s>%s</option>',
+ $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
+ }
+ echo '</OPTGROUP>';
+ }
+
+ if(($teams=Team::getActiveTeams())) {
+ echo '<OPTGROUP label="Teams ('.count($teams).')">';
+ $teamId=(!$sid && $ticket->isAssigned())?$ticket->getTeamId():0;
+ foreach($teams as $id => $name) {
+ if($teamId && $teamId==$id)
+ $name.=' (Assigned)';
+
+ $k="t$id";
+ echo sprintf('<option value="%s" %s>%s</option>',
+ $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
+ }
+ echo '</OPTGROUP>';
+ }
+ ?>
+ </select> <span class='error'>* <?php echo $errors['assignId']; ?></span>
+ </td>
+ </tr>
+ <tr>
+ <td width="160">
+ <label><strong>Comments:</strong><span class='error'> </span></label>
+ </td>
+ <td width="765">
+ <span class="faded">Enter reasons for the assignment or instructions.</span>
+ <span class="error">* <?php echo $errors['assign_message']; ?></span><br>
+ <textarea name="assign_message" id="assign_message" cols="80" rows="7" wrap="soft"><?php echo $info['assign_message']; ?></textarea>
+ </td>
+ </tr>
+ </table>
+ <p style="padding-left:165px;">
+ <input class="btn_sm" type="submit" value="<?php echo $ticket->isAssigned()?'Reassign':'Assign'; ?>">
+ <input class="btn_sm" type="reset" value="Reset">
+ </p>
+ </form>
+ <?php
+ } ?>
+</div>
+<div style="display:none;" class="dialog" id="print-options">
+ <h3>Ticket Print Options</h3>
+ <a class="close" href="">×</a>
+ <hr/>
+ <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="print-form" name="print-form">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="a" value="print">
+ <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
+ <fieldset class="notes">
+ <label for="notes">Print Notes:</label>
+ <input type="checkbox" id="notes" name="notes" value="1"> Print <b>Internal</b> Notes/Comments
+ </fieldset>
+ <fieldset>
+ <label for="psize">Paper Size:</label>
+ <select id="psize" name="psize">
+ <option value="">— Select Print Paper Size —</option>
+ <?php
+ $options=array('Letter', 'Legal', 'A4', 'A3');
+ $psize =$_SESSION['PAPER_SIZE']?$_SESSION['PAPER_SIZE']:$thisstaff->getDefaultPaperSize();
+ foreach($options as $v) {
+ echo sprintf('<option value="%s" %s>%s</option>',
+ $v,($psize==$v)?'selected="selected"':'', $v);
+ }
+ ?>
+ </select>
+ </fieldset>
+ <hr style="margin-top:3em"/>
+ <p class="full-width">
+ <span class="buttons" style="float:left">
+ <input type="reset" value="Reset">
+ <input type="button" value="Cancel" class="close">
+ </span>
+ <span class="buttons" style="float:right">
+ <input type="submit" value="Print">
+ </span>
+ </p>
+ </form>
+ <div class="clear"></div>
+</div>
+<div style="display:none;" class="dialog" id="ticket-status">
+ <h3><?php echo sprintf('%s Ticket #%s', ($ticket->isClosed()?'Reopen':'Close'), $ticket->getNumber()); ?></h3>
+ <a class="close" href="">×</a>
+ <hr/>
+ <?php echo sprintf('Are you sure you want to <b>%s</b> this ticket?', $ticket->isClosed()?'REOPEN':'CLOSE'); ?>
+ <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="status-form" name="status-form">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
+ <input type="hidden" name="a" value="process">
+ <input type="hidden" name="do" value="<?php echo $ticket->isClosed()?'reopen':'close'; ?>">
+ <fieldset>
+ <em>Reasons for status change (internal note). Optional but highly recommended.</em><br>
+ <textarea name="ticket_status_notes" id="ticket_status_notes" cols="50" rows="5" wrap="soft"><?php echo $info['ticket_status_notes']; ?></textarea>
+ </fieldset>
+ <hr style="margin-top:1em"/>
+ <p class="full-width">
+ <span class="buttons" style="float:left">
+ <input type="reset" value="Reset">
+ <input type="button" value="Cancel" class="close">
+ </span>
+ <span class="buttons" style="float:right">
+ <input type="submit" value="<?php echo $ticket->isClosed()?'Reopen':'Close'; ?>">
+ </span>
+ </p>
+ </form>
+ <div class="clear"></div>
+</div>
+<div style="display:none;" class="dialog" id="confirm-action">
+ <h3>Please Confirm</h3>
+ <a class="close" href="">×</a>
+ <hr/>
+ <p class="confirm-action" style="display:none;" id="claim-confirm">
+ Are you sure want to <b>claim</b> (self assign) this ticket?
+ </p>
+ <p class="confirm-action" style="display:none;" id="answered-confirm">
+ Are you sure want to flag the ticket as <b>answered</b>?
+ </p>
+ <p class="confirm-action" style="display:none;" id="unanswered-confirm">
+ Are you sure want to flag the ticket as <b>unanswered</b>?
+ </p>
+ <p class="confirm-action" style="display:none;" id="overdue-confirm">
+ Are you sure want to flag the ticket as <font color="red"><b>overdue</b></font>?
+ </p>
+ <p class="confirm-action" style="display:none;" id="banemail-confirm">
+ Are you sure want to <b>ban</b> <?php echo $ticket->getEmail(); ?>? <br><br>
+ New tickets from the email address will be auto-rejected.
+ </p>
+ <p class="confirm-action" style="display:none;" id="unbanemail-confirm">
+ Are you sure want to <b>remove</b> <?php echo $ticket->getEmail(); ?> from ban list?
+ </p>
+ <p class="confirm-action" style="display:none;" id="release-confirm">
+ Are you sure want to <b>unassign</b> ticket from <b><?php echo $ticket->getAssigned(); ?></b>?
+ </p>
+ <p class="confirm-action" style="display:none;" id="delete-confirm">
+ <font color="red"><strong>Are you sure you want to DELETE this ticket?</strong></font>
+ <br><br>Deleted tickets CANNOT be recovered, including any associated attachments.
+ </p>
+ <div>Please confirm to continue.</div>
+ <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="confirm-form" name="confirm-form">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
+ <input type="hidden" name="a" value="process">
+ <input type="hidden" name="do" id="action" value="">
+ <hr style="margin-top:1em"/>
+ <p class="full-width">
+ <span class="buttons" style="float:left">
+ <input type="button" value="Cancel" class="close">
+ </span>
+ <span class="buttons" style="float:right">
+ <input type="submit" value="OK">
+ </span>
+ </p>
+ </form>
+ <div class="clear"></div>
+</div>
+<script type="text/javascript" src="js/ticket.js"></script>
--
GitLab