From 204100b2c7dcbccc5b76d7a3bb19371dd70c4def Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Wed, 13 May 2015 15:55:48 -0500
Subject: [PATCH] Add release notes for v1.10-dpr
---
WHATSNEW.md | 187 ++++++++++++++++++++++++++++++++++++++++++++++++++++
1 file changed, 187 insertions(+)
diff --git a/WHATSNEW.md b/WHATSNEW.md
index 5034732f4..30a74765f 100644
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+++ b/WHATSNEW.md
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+osTicket 1.10
+=============
+## Major New Features
+
+### Internationalization, Phase III
+
+
+Phase III of the internationalization project is the next major advancement of
+osTicket language support. The greatest improvement is that all
+administratively customizable content. While this is a great last mile for many
+multilingual support teams, we've also revisited the client interface main
+pages as well as the knowledge base on both the client and staff panels.
+
+ * Elect primary and secondary languages
+ * Any language can be the primary, any number of languages can be secondary
+ * English-US can be disabled
+ * Order of secondary languages is sortable and controls flag order
+ * All content is translatable to secondary languages
+ * Help Topics
+ * Alphabetic sorting happens after translation
+ * SLA Plans
+ * Departments
+ * Custom Forms (and all configurations such as placeholders)
+ * Custom Lists
+ * Items
+ * Properties and configurations
+ * Site Pages
+ * FAQ Categories
+ * FAQ Articles
+ * Common attachments (available for all translations)
+ * Per-language attachments
+ * Content such as welcome emails and password-reset emails
+ * Olson timezones are used instead of GMT offset
+ * Auto-detect support for agent and client timezone
+ * Time and date formats can be automatic by locale preference now.
+ * Locale preference is the default
+ * Locale preference with forced 24-hour time is also an option
+ * Advanced format is also possible using the intl library and `sprintf` as a backup
+ * Formats including the day of the week are localized
+ * Chinese and Arabic formats using alternate day, month, and year digits and separators are now automatic.
+ * Client portal has HTML headers indicate search engine links to pages of other
+ languages, as well as the Content-Header HTTP header to indicate the intended
+ audience
+ * Spell check in text boxes, textareas and rich text editors should respect the
+ language of the content being edited
+
+### Tasks
+
+
+Tasks are sub-tickets which can be created and attached to tickets as well as
+created separately. Tasks have their own assignees, department routing and
+visibility, due date, and custom data. Tasks have their own threads and can
+have a list of collaborators. All in all, tasks may very well be the greatest
+advancement of osTicket since the advent of the ticket itself.
+
+### New Advanced Search
+
+
+The advanced search feature is rewritten to address several shortcomings of
+the original feature as well as a host of new features including
+ * Search by any field, built-in or custom
+ * Save your searches
+ * Advanced search is shown as a new queue
+ * Current advanced search criteria is maintained between searches
+ * Sorting options are relevant to queue and preference remains after navigation between queues
+
+## Minor New Features
+
+### Thread editing
+
+
+Thread items can now be edited. The original entries are preserved and are
+accessible via a thread item's "History". Items can be resent with or without
+editing them, and a signature selection is available when resending.
+
+### Roles, and custom extended access
+
+
+The group permissions component has been offloaded to a new component, named
+"Roles". Roles allow for naming a set of permissions. Agents now have a
+"Primary Role" which defines their access to global things like the user
+directory and their access for their primary department. Each department
+granted via "Groups" is allows to be linked to a distinct "Role". This allows
+granting Read-Only access to some departments, for instance.
+
+### Improved knowledge base interface
+
+ * "Featured" articles show on the front page
+ * Knowledge base search on front page
+ * Translatable content
+ * Locale-specific attachments
+
+### Multiple forms and disable individual fields for Help Topics
+Help Topic configuration has a new super feature. Multiple forms can now be
+associated with each help topic, and the order the forms should appear for new
+tickets and editing tickets is configurable. Previously, the custom forms were
+always rendered above the "Ticket Details" form; but now it's completely
+customizable. What's more is that individual fields **including the issue
+details** can be disabled for any help topic.
+
+### Department hierarchy
+Departments are now nestable. All departments can have a parent department, and
+the hierarchy is arbitrarily nestable. Access is cascaded so that access to a
+parent department automatically extends access to all descendent departments.
+
+### Image annotation
+
+
+Images can be annotated to add simple shapes like ovals, boxes, arrows and
+text. Annotates can be committed, and a new image is created from the
+annotations; however, annotations can still be edited before the thread post is
+submitted. Annotations are supported for both clients and agents, and the
+images can be selected from the ticket thread, so images already posted can be
+easily marked up.
+
+### Variable context type-ahead
+
+
+When editing content which uses variables, such as a thank-you page or an email
+template, variable placeholders now use a type-ahead feature. This new pop out
+significantly improves the connection between which variables are available in
+which templates. It also allows for adding significantly to the variable
+library without relying on exhaustive documentation to convey this information.
+Some new variables include
+ * User lists, such as department members, team members, and collaborator lists
+ * Lists can be rendered as names, emails, or both
+ * Dates are format-able to time, short, full, and long
+ * Dates can be humanized to something like *in about an hour*
+ * Dates can be auto localized and formatted to the recipients locale and time
+ zone selection
+ * Attachments to thread items and custom fields can be attached via variable
+ (e.g. `%{message.files}`)
+
+### Redesigned list management
+
+
+The list management feature has a significant overhaul to accommodate larger
+lists. It also provides a heads display of list item properties as well as AJAX
+updates. CSV import and pagination have also been added as well as mass enable,
+disable, and delete.
+
+### Pluggable filter actions
+
+
+Filter actions are now far more flexible allowing for more elaborate and
+creative filter actions to be created. A new filter action has been added as an
+example of future possibilities: send an email. The new feature allows for
+ticket filter actions to be defined without modification to internal table
+structures, and even allows actions to be created via plugins!
+
+Actions are also sortable and performed in the order specified, which allows
+doing something like sending an email before rejecting the ticket.
+
+### Other Improvements
+#### Custom Data
+* Fields have more granular access configuration. View, edit, and requirement
+ can be enabled individually for both agents and end users
+* Fields can be marked for required for closed. Therefore they can inhibit
+ closure of a ticket without a valid value.
+
+#### Export
+The agent's locale is considered when exporting CSV and semicolon separators
+are used where necessary
+
+#### User Interface
+The subject line and many other text fields around the system are truncated by
+the browser, which fixes early truncation for some language with long Unicode
+byte stream, such as Chinese.
+
+#### Improved lock system
+The ticket lock system uses a code now which is rotated when updates to tickets
+are submitted. This helps prevent unwanted extra posts to tickets. A new
+annoying popup is displayed when viewing the ticket and the lock is about to
+expire.
+
+#### Draft system
+The draft system has been rewritten to reduce the number of requests to the
+backend and to reduce the dreaded "Unable to save draft" popup
+
+#### ORM
+The database query system is being redesigned to use an object relational
+mapper (ORM) instead of SQL queries. This will eventually lead to fewer
+database queries to use the system, cleaner code, and will allow the use of
+database engines other than MySQL. The ORM was originally introduced in
+osTicket v1.8.0, but has seen the greatest boost in capability in this release.
+About 47% of the SQL queries are removed between v1.9.7 and v1.10
+
osTicket v1.9.8
===============
### Enhancements
--
GitLab