diff --git a/include/staff/templates/user-lookup.tmpl.php b/include/staff/templates/user-lookup.tmpl.php
index 9913dcdbe9e7e7a6c56cd456a45f6f0ce8702b4b..3e56def471dce072d56aea51546e006c45886f7d 100644
--- a/include/staff/templates/user-lookup.tmpl.php
+++ b/include/staff/templates/user-lookup.tmpl.php
@@ -2,7 +2,7 @@
 <b><a class="close" href="#"><i class="icon-remove-circle"></i></a></b>
 <hr/>
 <div><p id="msg_info"><i class="icon-info-sign"></i>&nbsp; Search existing users or add a new user.</p></div>
-<div><input type="text" style="width:100%;" placeholder="Search by email, phone or name" id="user-search"/></div>
+<div style="margin-bottom:10px;"><input type="text" class="search-input" style="width:100%;" placeholder="Search by email, phone or name" id="user-search"/></div>
 <?php
 if ($info['error']) {
     echo sprintf('<p id="msg_error">%s</p>', $info['error']);
diff --git a/scp/css/scp.css b/scp/css/scp.css
index 43387a44322060dd6a2d5364c7b043a67c4210a3..140b488d10d1d0f3696a655a16a258cf9ce66610 100644
--- a/scp/css/scp.css
+++ b/scp/css/scp.css
@@ -20,6 +20,10 @@ a {
     width: 100%;
 }
 
+.search-input {
+    height: 20px;
+}
+
 .clear {
     clear:both;
 }
diff --git a/scp/js/scp.js b/scp/js/scp.js
index 70700a4b427b88a6f8a770cce546d280d3a71c1c..b61e62057084e164bf1aac9e146f13f292ba9b3b 100644
--- a/scp/js/scp.js
+++ b/scp/js/scp.js
@@ -423,7 +423,7 @@ $(document).ready(function(){
                             if(callback) callback(user);
                         } else {
                             $('div.body', $dialog).html(resp);
-                            $('#msg_notice, #msg_error', $dialog).delay(5000).fadeOut();
+                            $('#msg_notice, #msg_error', $dialog).delay(5000).slideUp();
                         }
                     }
                 })
diff --git a/scp/tickets.php b/scp/tickets.php
index 8d7966c6401ec17aaee3046f671cb545358d2a4f..32b82768e5dc5b8af09de23b9afa9e4ac689e880 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -202,7 +202,7 @@ if($_POST && !$errors):
                 if (!$form->isValid())
                     $errors = array_merge($errors, $form->errors());
             if(!$ticket || !$thisstaff->canEditTickets())
-                $errors['err']='Perm. Denied. You are not allowed to edit tickets';
+                $errors['err']='Permission Denied. You are not allowed to edit tickets';
             elseif($ticket->update($_POST,$errors)) {
                 $msg='Ticket updated successfully';
                 $_REQUEST['a'] = null; //Clear edit action - going back to view.
@@ -218,7 +218,7 @@ if($_POST && !$errors):
             switch(strtolower($_POST['do'])):
                 case 'close':
                     if(!$thisstaff->canCloseTickets()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to close tickets.';
+                        $errors['err'] = 'Permission Denied. You are not allowed to close tickets.';
                     } elseif($ticket->isClosed()) {
                         $errors['err'] = 'Ticket is already closed!';
                     } elseif($ticket->close()) {
@@ -242,7 +242,7 @@ if($_POST && !$errors):
                 case 'reopen':
                     //if staff can close or create tickets ...then assume they can reopen.
                     if(!$thisstaff->canCloseTickets() && !$thisstaff->canCreateTickets()) {
-                        $errors['err']='Perm. Denied. You are not allowed to reopen tickets.';
+                        $errors['err']='Permission Denied. You are not allowed to reopen tickets.';
                     } elseif($ticket->isOpen()) {
                         $errors['err'] = 'Ticket is already open!';
                     } elseif($ticket->reopen()) {
@@ -271,7 +271,7 @@ if($_POST && !$errors):
                     break;
                 case 'claim':
                     if(!$thisstaff->canAssignTickets()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to assign/claim tickets.';
+                        $errors['err'] = 'Permission Denied. You are not allowed to assign/claim tickets.';
                     } elseif(!$ticket->isOpen()) {
                         $errors['err'] = 'Only open tickets can be assigned';
                     } elseif($ticket->isAssigned()) {
@@ -285,7 +285,7 @@ if($_POST && !$errors):
                 case 'overdue':
                     $dept = $ticket->getDept();
                     if(!$dept || !$dept->isManager($thisstaff)) {
-                        $errors['err']='Perm. Denied. You are not allowed to flag tickets overdue';
+                        $errors['err']='Permission Denied. You are not allowed to flag tickets overdue';
                     } elseif($ticket->markOverdue()) {
                         $msg='Ticket flagged as overdue';
                         $ticket->logActivity('Ticket Marked Overdue',($msg.' by '.$thisstaff->getName()));
@@ -296,7 +296,7 @@ if($_POST && !$errors):
                 case 'answered':
                     $dept = $ticket->getDept();
                     if(!$dept || !$dept->isManager($thisstaff)) {
-                        $errors['err']='Perm. Denied. You are not allowed to flag tickets';
+                        $errors['err']='Permission Denied. You are not allowed to flag tickets';
                     } elseif($ticket->markAnswered()) {
                         $msg='Ticket flagged as answered';
                         $ticket->logActivity('Ticket Marked Answered',($msg.' by '.$thisstaff->getName()));
@@ -307,7 +307,7 @@ if($_POST && !$errors):
                 case 'unanswered':
                     $dept = $ticket->getDept();
                     if(!$dept || !$dept->isManager($thisstaff)) {
-                        $errors['err']='Perm. Denied. You are not allowed to flag tickets';
+                        $errors['err']='Permission Denied. You are not allowed to flag tickets';
                     } elseif($ticket->markUnAnswered()) {
                         $msg='Ticket flagged as unanswered';
                         $ticket->logActivity('Ticket Marked Unanswered',($msg.' by '.$thisstaff->getName()));
@@ -317,7 +317,7 @@ if($_POST && !$errors):
                     break;
                 case 'banemail':
                     if(!$thisstaff->canBanEmails()) {
-                        $errors['err']='Perm. Denied. You are not allowed to ban emails';
+                        $errors['err']='Permission Denied. You are not allowed to ban emails';
                     } elseif(BanList::includes($ticket->getEmail())) {
                         $errors['err']='Email already in banlist';
                     } elseif(Banlist::add($ticket->getEmail(),$thisstaff->getName())) {
@@ -328,7 +328,7 @@ if($_POST && !$errors):
                     break;
                 case 'unbanemail':
                     if(!$thisstaff->canBanEmails()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to remove emails from banlist.';
+                        $errors['err'] = 'Permission Denied. You are not allowed to remove emails from banlist.';
                     } elseif(Banlist::remove($ticket->getEmail())) {
                         $msg = 'Email removed from banlist';
                     } elseif(!BanList::includes($ticket->getEmail())) {
@@ -339,7 +339,7 @@ if($_POST && !$errors):
                     break;
                 case 'changeuser':
                     if (!$thisstaff->canEditTickets()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to EDIT tickets!!';
+                        $errors['err'] = 'Permission Denied. You are not allowed to EDIT tickets!!';
                     } elseif (!$_POST['user_id'] || !($user=User::lookup($_POST['user_id']))) {
                         $errors['err'] = 'Unknown user selected!';
                     } elseif ($ticket->changeOwner($user)) {
@@ -350,7 +350,7 @@ if($_POST && !$errors):
                     break;
                 case 'delete': // Dude what are you trying to hide? bad customer support??
                     if(!$thisstaff->canDeleteTickets()) {
-                        $errors['err']='Perm. Denied. You are not allowed to DELETE tickets!!';
+                        $errors['err']='Permission Denied. You are not allowed to DELETE tickets!!';
                     } elseif($ticket->delete()) {
                         $msg='Ticket #'.$ticket->getNumber().' deleted successfully';
                         //Log a debug note