From 16f86548c95676942efd7c59d9b2f5a5f17b2c9f Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Thu, 21 Nov 2013 15:41:26 -0600
Subject: [PATCH] thread: Honor html setting when concatenating canned response
---
include/class.ticket.php | 6 ++++--
1 file changed, 4 insertions(+), 2 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 616656207..819f57aa7 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2211,8 +2211,10 @@ class Ticket {
if($tpl && ($msg=$tpl->getNewTicketNoticeMsgTemplate()) && $email) {
$message = $vars['message'];
- if($response)
- $message.="\n\n".$response->getBody();
+ if($response) {
+ $message .= ($cfg->isHtmlThreadEnabled()) ? "<br><br>" : "\n\n";
+ $message .= $response->getBody();
+ }
if($vars['signature']=='mine')
$signature=$thisstaff->getSignature();
--
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