diff --git a/include/class.ticket.php b/include/class.ticket.php
index 616656207b4f57e6c7f37dc59907cd9419f04fbf..819f57aa75f71be0af52fd537064177f1d56f3a2 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2211,8 +2211,10 @@ class Ticket {
         if($tpl && ($msg=$tpl->getNewTicketNoticeMsgTemplate()) && $email) {
 
             $message = $vars['message'];
-            if($response)
-                $message.="\n\n".$response->getBody();
+            if($response) {
+                $message .= ($cfg->isHtmlThreadEnabled()) ? "<br><br>" : "\n\n";
+                $message .= $response->getBody();
+            }
 
             if($vars['signature']=='mine')
                 $signature=$thisstaff->getSignature();