diff --git a/include/class.ticket.php b/include/class.ticket.php
index 07e0650e8e21e5bfdd6ea4844c840471f6ecb52d..f6cf9fb0b88a66c97974d4f5135eaea0568f8bad 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -1976,6 +1976,13 @@ class Ticket {
         foreach ($form->getFields() as $f)
             $vars['field.'.$f->get('id')] = $f->toString($f->getClean());
 
+        // Unpack the basic user information
+        $interesting = array('name', 'email');
+        $user_form = UserForm::getUserForm()->getForm($vars);
+        foreach ($user_form->getFields() as $f)
+            if (in_array($f->get('name'), $interesting))
+                $vars[$f->get('name')] = $f->toString($f->getClean());
+
         //Init ticket filters...
         $ticket_filter = new TicketFilter($origin, $vars);
         // Make sure email contents should not be rejected