diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index efb27175820c84e57af2b7ae0f9ced7384196f9d..d0b1b34d757b858a64c83faab0fb1b28175aa8f8 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -515,8 +515,6 @@ $tcount+= $ticket->getNumNotes();
                             }
                             ?>
                         </select>
-                        &nbsp;&nbsp;&nbsp;
-                        <label><input type='checkbox' value='1' name="append" id="append" checked="checked"> Append</label>
                         <br>
                     <?php
                     }
@@ -539,7 +537,7 @@ $tcount+= $ticket->getNumNotes();
                         placeholder="Start writing your response here. Use canned responses from the drop-down above"
                         data-draft-object-id="<?php echo $ticket->getId(); ?>"
                         rows="9" wrap="soft"
-                        class="richtext ifhtml draft"><?php
+                        class="richtext ifhtml draft draft-delete"><?php
                         echo $info['response']; ?></textarea>
                 </td>
             </tr>
@@ -647,7 +645,7 @@ $tcount+= $ticket->getNumNotes();
                         placeholder="Note details"
                         rows="9" wrap="soft" data-draft-namespace="ticket.note"
                         data-draft-object-id="<?php echo $ticket->getId(); ?>"
-                        class="richtext ifhtml draft"><?php echo $info['note'];
+                        class="richtext ifhtml draft draft-delete"><?php echo $info['note'];
                         ?></textarea>
                         <span class="error"><?php echo $errors['note']; ?></span>
                         <br>
diff --git a/scp/js/scp.js b/scp/js/scp.js
index 24efdcab291c6a2711ebe2cdce89c7d3e6bd0350..294917b4d2795e86b6b1aa60eba6f5e70c201cd5 100644
--- a/scp/js/scp.js
+++ b/scp/js/scp.js
@@ -212,18 +212,11 @@ var scp_prep = function() {
                     var box = $('#response',fObj),
                         redactor = box.data('redactor');
                     if(canned.response) {
-                        if($('#append',fObj).is(':checked') &&  $('#response',fObj).val()) {
-                            if (redactor)
-                                redactor.insertHtml(canned.response);
-                            else
-                                box.val(box.val() + canned.response);
-                        }
-                        else {
-                            if (redactor)
-                                redactor.set(canned.response);
-                            else
-                                box.val(canned.response);
-                        }
+                        if (redactor)
+                            redactor.insertHtml(canned.response);
+                        else
+                            box.val(box.val() + canned.response);
+
                         if (redactor)
                             redactor.observeStart();
                     }