From 0d229710da36391f1a9e6a8579c4cff42d21554a Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Thu, 31 Oct 2013 09:51:21 -0500
Subject: [PATCH] New names for initial deps and topics
This will hopefully remove some of the confusion from the repeated
names in the various initial data
---
include/class.topic.php | 4 ++++
include/i18n/en_US/department.yaml | 24 +++++++++++------------
include/i18n/en_US/group.yaml | 8 ++++++--
include/i18n/en_US/help_topic.yaml | 31 ++++++++++++++++++++++--------
4 files changed, 45 insertions(+), 22 deletions(-)
diff --git a/include/class.topic.php b/include/class.topic.php
index 140e44e6b..881d33afa 100644
--- a/include/class.topic.php
+++ b/include/class.topic.php
@@ -228,6 +228,10 @@ class Topic {
$errors['priority_id']='You must select a priority';
if($errors) return false;
+
+ foreach (array('sla_id','form_id','page_id','pid') as $f)
+ if (!isset($vars[$f]))
+ $vars[$f] = 0;
$sql=' updated=NOW() '
.',topic='.db_input($vars['topic'])
diff --git a/include/i18n/en_US/department.yaml b/include/i18n/en_US/department.yaml
index 7bedf7190..05ffc9d9c 100644
--- a/include/i18n/en_US/department.yaml
+++ b/include/i18n/en_US/department.yaml
@@ -8,25 +8,25 @@
#
# NOTE: The department listed first by ID# will be the default department
#
+# NOTE: ------------------------------------
+# The very first group listed in this document will be the primary
+# department of the initial staff member -- the administrator.
---
- id: 1
name: Support
signature: |
- Support Dept
+ Support Department
ispublic: 1
- sla_id: 0
- tpl_id: 0
- # The email_id and autoresonse_emaiL_id are reuired, but will be set to
- # the default email later in the install process
- email_id: 0
- autoresp_email_id: 0
- id: 2
- name: Billing
+ name: Sales
signature: |
- Billing Dept
+ Sales and Customer Retention
ispublic: 1
sla_id: 1
- tpl_id: 0
- email_id: 0
- autoresp_email_id: 0
+
+- id: 3
+ name: Maintenance
+ signature: |
+ Maintenance Department
+ ispublic: 0
diff --git a/include/i18n/en_US/group.yaml b/include/i18n/en_US/group.yaml
index 6a358db73..160a9c644 100644
--- a/include/i18n/en_US/group.yaml
+++ b/include/i18n/en_US/group.yaml
@@ -28,11 +28,15 @@
# depts: (list<Department<id>>) id's of the departments to which the group
# should initially have access
#
+# NOTE: ------------------------------------
+# The very first group listed in this document will be the primary group of
+# the initial staff member -- the administrator.
---
- isactive: 1
- name: Admins
+ name: Overseers
notes: |
- System overlords
+ System overlords. These folks (initially) have full control to all the
+ departments they have access to.
can_create_tickets: 1
can_edit_tickets: 1
can_delete_tickets: 1
diff --git a/include/i18n/en_US/help_topic.yaml b/include/i18n/en_US/help_topic.yaml
index fe5294319..e002905d3 100644
--- a/include/i18n/en_US/help_topic.yaml
+++ b/include/i18n/en_US/help_topic.yaml
@@ -21,19 +21,34 @@
- isactive: 1
ispublic: 1
dept_id: 1
- sla_id: 1
priority_id: 2
- form_id: 0
- topic: Support
+ topic: General Inquiry
notes: |
- Tickets that primarily concern the support deparment
+ Questions about products or services
- isactive: 1
ispublic: 1
dept_id: 1
- sla_id: 0
+ priority_id: 1
+ topic: Feedback
+ notes: |
+ Tickets that primarily concern the sales and billing departments
+
+- id: 10
+ isactive: 1
+ ispublic: 1
+ dept_id: 1
priority_id: 2
- form_id: 0
- topic: Billing
+ topic: Report a Problem
+ notes: |
+ Product, service, or equipment related issues
+
+- pid: 10
+ isactive: 1
+ ispublic: 1
+ dept_id: 1
+ sla_id: 1
+ priority_id: 3
+ topic: Access Issue
notes: |
- Tickets that primarily concern the sales and billing deparments
+ Report an inability access a physical or virtual asset
--
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