diff --git a/include/class.forms.php b/include/class.forms.php
index 0249de4d8cda24f5d7bdd41e72a8496183f6df29..b535d4739576dd17ef36e5236181d4b453b1a4d4 100644
--- a/include/class.forms.php
+++ b/include/class.forms.php
@@ -718,7 +718,7 @@ class TextboxField extends FormField {
         $config = $this->getConfiguration();
         $validators = array(
             '' =>       null,
-            'email' =>  array(array('Validator', 'is_email'),
+            'email' =>  array(array('Validator', 'is_valid_email'),
                 __('Enter a valid email address')),
             'phone' =>  array(array('Validator', 'is_phone'),
                 __('Enter a valid phone number')),
diff --git a/include/class.staff.php b/include/class.staff.php
index e0525e63dd00da052d54232c652df0d506df5999..94b18b726ad48460f8ea201b0601ba1b964231a8 100644
--- a/include/class.staff.php
+++ b/include/class.staff.php
@@ -454,7 +454,7 @@ implements EmailContact {
         if(!$vars['lastname'])
             $errors['lastname']=__('Last name is required');
 
-        if(!$vars['email'] || !Validator::is_email($vars['email']))
+        if(!$vars['email'] || !Validator::is_valid_email($vars['email']))
             $errors['email']=__('Valid email is required');
         elseif(Email::getIdByEmail($vars['email']))
             $errors['email']=__('Already in-use as system email');
diff --git a/include/class.validator.php b/include/class.validator.php
index c14f910743f85b72be0ab65b97af64c48354ffb3..fcb350126a22191da7572719617d42a0cfab7be8 100644
--- a/include/class.validator.php
+++ b/include/class.validator.php
@@ -140,7 +140,7 @@ class Validator {
 
     /*** Functions below can be called directly without class instance.
          Validator::func(var..);  (nolint) ***/
-    function is_email($email, $list=false) {
+    function is_email($email, $list=false, $verify=false) {
         require_once PEAR_DIR . 'Mail/RFC822.php';
         require_once PEAR_DIR . 'PEAR.php';
         if (!($mails = Mail_RFC822::parseAddressList($email)) || PEAR::isError($mails))
@@ -156,8 +156,16 @@ class Validator {
                 return false;
         }
 
+        if ($verify && !checkdnsrr($m->host, 'MX'))
+            return false;
+
         return true;
     }
+
+    function is_valid_email($email) {
+        return self::is_email($email, false, true);
+    }
+
     function is_phone($phone) {
         /* We're not really validating the phone number but just making sure it doesn't contain illegal chars and of acceptable len */
         $stripped=preg_replace("(\(|\)|\-|\.|\+|[  ]+)","",$phone);
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index 68443b69e28df95a15b100ec0db60bc55976a30a..138b0af4ccc87f68f69118bd67c091f3b1337bf2 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -42,6 +42,8 @@ if (!$errors['err']) {
                 $lock->getStaffName());
     elseif (($emailBanned=TicketFilter::isBanned($ticket->getEmail())))
         $errors['err'] = __('Email is in banlist! Must be removed before any reply/response');
+    elseif (!Validator::is_valid_email($ticket->getEmail()))
+        $errors['err'] = __('EndUser email address is not valid! Consider updating it before responding');
 }
 
 $unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;
diff --git a/scp/emailtest.php b/scp/emailtest.php
index c714ef1d0643d6c480aac316b511c851244754ef..1752bf739f84c680ef1666cfffc336eed5029808 100644
--- a/scp/emailtest.php
+++ b/scp/emailtest.php
@@ -25,8 +25,8 @@ if($_POST){
     if(!$_POST['email_id'] || !($email=Email::lookup($_POST['email_id'])))
         $errors['email_id']=__('Select from email address');
 
-    if(!$_POST['email'] || !Validator::is_email($_POST['email']))
-        $errors['email']=__('To email address required');
+    if(!$_POST['email'] || !Validator::is_valid_email($_POST['email']))
+        $errors['email']=__('Valid recipient email address required');
 
     if(!$_POST['subj'])
         $errors['subj']=__('Subject required');
diff --git a/setup/install.php b/setup/install.php
index 4a348cf632d24b3c7c62a406d80fc1bf86ca898c..1420f2dfab36db7ee48d874b9e127308b45dd32d 100644
--- a/setup/install.php
+++ b/setup/install.php
@@ -65,7 +65,7 @@ if($_POST && $_POST['s']) {
 
             if(!$_POST['email'])
                 $errors['email'] = __('Required');
-            elseif(!Validator::is_email($_POST['email']))
+            elseif(!Validator::is_valid_email($_POST['email']))
                 $errors['email'] = __('Invalid');
 
             if(!$_POST['alerts'] && !$_POST['news'])