From 033f8796b6793cd0e1276c43b343e5b6fcbfcd3c Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Fri, 19 Oct 2012 14:34:43 -0400
Subject: [PATCH] Use auto-rely template.
---
include/class.ticket.php | 36 ++++++++++++++++++++++++++++++++++--
1 file changed, 34 insertions(+), 2 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 477135e0e..261bc253f 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -1461,6 +1461,7 @@ class Ticket {
}
function postCannedReply($canned, $msgId, $alert=true) {
+ global $ost, $cfg;
if((!is_object($canned) && !($canned=Canned::lookup($canned))) || !$canned->isEnabled())
return false;
@@ -1473,7 +1474,38 @@ class Ticket {
'response' => $this->replaceVars($canned->getResponse()),
'cannedattachments' => $files);
- return $this->postReply($info, $errors, $alert);
+ if(!($respId=$this->postReply($info, $errors, false)))
+ return false;
+
+ $this->markUnAnswered();
+
+ if(!$alert) return $respId;
+
+ $dept = $this->getDept();
+
+ if(!($tpl = $dept->getTemplate()))
+ $tpl= $cfg->getDefaultTemplate();
+
+ if(!$dept || !($email=$dept->getEmail()))
+ $email = $cfg->getDefaultEmail();
+
+ if($tpl && ($msg=$tpl->getAutoReplyMsgTemplate()) && $email) {
+
+ if($dept && $dept->isPublic())
+ $signature=$dept->getSignature();
+ else
+ $signature='';
+
+ $msg = $this->replaceVars($msg, array('response' => $info['response'], 'signature' => $signature));
+
+ if($cfg->stripQuotedReply() && ($tag=$cfg->getReplySeparator()))
+ $msg['body'] ="\n$tag\n\n".$msg['body'];
+
+ $attachments =($cfg->emailAttachments() && $files)?$this->getAttachments($respId, 'R'):array();
+ $email->send($this->getEmail(), $msg['subj'], $msg['body'], $attachments);
+ }
+
+ return $respId;
}
/* public */
@@ -1487,7 +1519,7 @@ class Ticket {
if($errors) return 0;
- $poster = $thisstaff?$thisstaff->getName():'SYSTEM (Canned Response)';
+ $poster = $thisstaff?$thisstaff->getName():'SYSTEM (Canned Reply)';
$sql='INSERT INTO '.TICKET_THREAD_TABLE.' SET created=NOW() '
.' ,thread_type="R"'
--
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