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    0d33dc90
    Add annulment support for ticket events · 0d33dc90
    Jared Hancock authored
    Add the ability of revoking previous ticket state tracking events when new
    events are logged for the same ticket. This will allow, for instance, the
    ability to revert the 'closed' state of a ticket when the ticket is
    reopened.
    
    For statistics tracking, a user could configure whether or not the events
    should be counted for each event tracked or just the non-annulled events.
    For instance, if a ticket is closed and reopened several times, only the
    very last closed event should count toward the statistics for the ticket.
    Therefore, when a ticket is reopened, previous closed events should be
    marked as annulled.
    0d33dc90
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    Add annulment support for ticket events
    Jared Hancock authored
    Add the ability of revoking previous ticket state tracking events when new
    events are logged for the same ticket. This will allow, for instance, the
    ability to revert the 'closed' state of a ticket when the ticket is
    reopened.
    
    For statistics tracking, a user could configure whether or not the events
    should be counted for each event tracked or just the non-annulled events.
    For instance, if a ticket is closed and reopened several times, only the
    very last closed event should count toward the statistics for the ticket.
    Therefore, when a ticket is reopened, previous closed events should be
    marked as annulled.