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Older
body {
background:#eee;
font-family:arial, helvetica, sans-serif;
font-size:10pt;
color:#000;
margin:0;
padding:0;
}
a {
color:#E65524;
text-decoration:none;
}
.centered {
text-align:center;
}
.full-width {
width: 100%;
}
.clear {
clear:both;
}
.faded {
color:#666;
}
.strike { text-decoration:line-through; color:red; }
.canned_attachments label, .canned_attachments span .uploads label { padding:3px; padding-right:10px; }
.canned_attachments label { padding-right:3px; }
#breadcrumbs {
color: #333;
margin-bottom: 15px;
}
#breadcrumbs a {
color: #555;
}
#msg_info { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1; background-color: #d9edf7; }
#msg_notice { margin: 0; padding: 5px 10px 5px 36px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }
#msg_warning { margin: 0; padding: 5px 10px 5px 36px; margin-bottom: 10px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }
#msg_error { margin: 0; padding: 5px 10px 5px 36px; margin-bottom: 10px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }
#notice_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }
#warning_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }
#error_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }
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#container {
width:960px;
margin:0 auto 20px auto;
}
#header {
height:76px;
background:url(../images/header-bg.png) top left repeat-x;
border-left:1px solid #aaa;
border-right:1px solid #aaa;
}
#logo {
display:block;
float:left;
width:190px;
height:76px;
text-decoration:none;
outline:none;
text-indent:-9999px;
background:url(../images/ost-logo.png) top left no-repeat;
}
#header p {
display:block;
width:430px;
float:right;
margin:10px;
background:#eee;
border:1px solid #ccc;
padding:8px;
text-align:center;
}
#nav, #sub_nav {
clear:both;
margin:0;
padding:0 20px;
height:26px;
line-height:26px;
border-left:1px solid #aaa;
border-right:1px solid #aaa;
}
#nav .active, #sub_nav li {
margin:0;
padding:0;
list-style:none;
display:inline;
}
#nav {
background:#eee;
padding-top:4px;
z-index:200;
border-top:1px solid #ddd;
border-bottom:1px solid #c5d9ec;
}
#nav .active a, #nav .inactive {
display:block;
float:left;
width:115px;
height:26px;
color:#555;
text-align:center;
font-weight:bold;
margin-top:1px;
margin-right:5px;
position:relative;
}
#nav .inactive a {
color:#555;
display:block;
}
#nav .active a {
background:url(../images/tab-bg.png) top left no-repeat;
color:#004a80;
}
#nav .inactive ul {
display:none;
width:230px;
background:#fbfbfb;
margin:0;
padding:0;
position:relative;
z-index:500;
border-bottom:1px solid #ccc;
border-left:1px solid #ccc;
border-right:1px solid #ccc;
}
#nav .inactive li {
display:block;
margin:0;
padding:0 5px;
list-style:none;
text-align:left;
}
#nav .inactive:hover {
background:url(../images/tab-bg.png) bottom left no-repeat;
}
#nav .inactive:hover ul {
display:block;
-moz-box-shadow: 3px 3px 3px #ccc;
-webkit-box-shadow: 3px 3px 3px #ccc;
box-shadow: 3px 3px 3px #ccc;
}
.ieshadow {
width:230px;
background:#000;
filter: progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.30);
-ms-filter: "progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.30)";
zoom: 1;
z-index:300;
position:absolute;
top:24px;
left:0;
}
#nav .inactive li {
background:#fbfbfb;
}
#nav .inactive li a {
padding-left:24px;
background-position:0 50%;
background-repeat:no-repeat;
font-weight:normal;
background-color:#fbfbfb;
}
#nav .inactive li a:hover {
color:#E65524;
}
#sub_nav {
background:#f7f7f7;
border-bottom:1px solid #bebebe;
}
#sub_nav a {
display:block;
float:left;
margin-right:10px;
padding:0 10px 0 21px;
background-position:0 50%;
background-repeat:no-repeat;
color:#000;
}
#sub_nav a:hover {
color:#E65524;
}
#sub_nav a.active {
font-weight:bold;
}
#sub_nav .open { background-image:url(../images/icons/open.gif) }
#sub_nav .answered { background-image:url(../images/icons/answered.gif) }
#sub_nav .mine { background-image:url(../images/icons/mine.gif) }
#sub_nav .closed { background-image:url(../images/icons/closed.gif) }
#sub_nav .new { background-image:url(../images/icons/new.gif) }
a.test { background-image:url(../images/icons/open.gif) }
a.Ticket { background:url(../images/icons/open_tickets.gif) }
a.assignedTickets { background:url(../images/icons/assigned_tickets.gif) }
a.overdueTickets { background:url(../images/icons/overdue_tickets.gif) }
a.answeredTickets { background:url(../images/icons/answered_tickets.gif) }
a.closedTickets { background:url(../images/icons/closed_tickets.gif) }
a.newTicket { background:url(../images/icons/new_ticket.gif) }
a.premade { background:url(../images/icons/premade_reply.gif) }
a.newPremade { background:url(../images/icons/new_premade_reply.gif) }
a.kb { background:url(../images/icons/kb.gif) }
a.faq-categories { background:url(../images/icons/faq-categories.gif) }
a.canned { background:url(../images/icons/canned.gif) }
a.staff { background:url(../images/icons/list_groups.gif) }
a.user { background:url(../images/icons/list_users.gif) }
a.userPref { background:url(../images/icons/user_preferences.gif) }
a.userPasswd { background:url(../images/icons/change_password.gif) }
a.preferences { background:url(../images/icons/settings.gif) }
a.attachment { background:url(../images/icons/attachment.gif ) }
a.api { background:url(../images/icons/api.png) }
a.newapi { background:url(../images/icons/new_api.png) }
a.ticket-settings { background:url(../images/icons/ticket-settings.gif) }
a.email-settings { background:url(../images/icons/email-settings.gif) }
a.kb-settings { background:url(../images/icons/kb-settings.gif) }
a.alert-settings { background:url(../images/icons/alert-settings.gif) }
a.email-autoresponders { background:url(../images/icons/email-autoresponders.gif) }
a.sla { background:url(../images/icons/slas.png) }
a.newsla { background:url(../images/icons/new_sla.png) }
a.logs { background:url(../images/icons/logs.gif) }
a.emails { background:url(../images/icons/emails.png) }
a.newEmail { background:url(../images/icons/new_email.png) }
a.emailTemplates { background:url(../images/icons/email_templates.png) }
a.newEmailTemplate { background:url(../images/icons/new_email_template.png) }
a.emailFilters { background:url(../images/icons/email_filters.png) }
a.ticketFilters { background:url(../images/icons/ticket_filters.png) }
a.newTicketFilter { background:url(../images/icons/new_ticket_filter.png) }
a.emailSettings { background:url(../images/icons/emails.png) }
a.emailDiagnostic { background:url(../images/icons/email_diagnostic.gif) }
a.banList { background:url(../images/icons/ban_list.gif) }
a.users { background:url(../images/icons/list_users.gif) }
a.newuser { background:url(../images/icons/new_user.gif) }
a.groups { background:url(../images/icons/list_groups.gif) }
a.teams { background:url(../images/icons/teams.gif) }
a.newgroup { background:url(../images/icons/new_group.gif) }
a.helpTopics { background:url(../images/icons/help_topics.png) }
a.newHelpTopic { background:url(../images/icons/new_help_topic.png) }
a.departments { background:url(../images/icons/list_departments.gif) }
a.newDepartment { background:url(../images/icons/new_department.gif) }
a.pages { background:url(../images/icons/pages.gif) }
a.newPage { background:url(../images/icons/new_page.gif) }
a.forms { background:url(../images/icons/icon-form.png); background-size: 16px 16px; }
a.lists { background:url(../images/icons/icon-list.png); background-size: 16px 16px; }
/* Generic CSS based Icons. use=> <tag class="Icon iconname">text</tag> */
.Icon {
width: auto;
padding-left:20px;
background-position: left center;
background-repeat: no-repeat;
}
a.Icon { background-repeat: no-repeat;}
a.Icon:hover {
text-decoration: underline;
}
.Icon.newstaff { background:url(../images/icons/new_user.gif) 0 0 no-repeat; }
.Icon.newteam { background:url(../images/icons/new_team.gif) 0 0 no-repeat; }
.Icon.Ticket { background:url(../images/icons/ticket.gif) 0 2px no-repeat; }
.Icon.webTicket { background:url(../images/icons/ticket_source_web.gif) 0 0 no-repeat; }
.Icon.emailTicket { background:url(../images/icons/ticket_source_email.gif) 0 0 no-repeat; }
.Icon.phoneTicket { background:url(../images/icons/ticket_source_phone.gif) 0 0 no-repeat; }
.Icon.apiTicket { background:url(../images/icons/ticket_source_other.gif) 0 0 no-repeat; }
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.Icon.otherTicket { background:url(../images/icons/ticket_source_other.gif) 0 0 no-repeat; }
.Icon.overdueTicket { background:url(../images/icons/overdue_ticket.gif) 0 0 no-repeat; }
.Icon.assignedTicket { background:url(../images/icons/assigned_ticket.gif) 0 0 no-repeat; }
.Icon.lockedTicket { background:url(../images/icons/locked_ticket.gif) 0 0 no-repeat; }
.Icon.editTicket { background-image: url(../images/icons/edit_ticket.png); }
.Icon.newCategory { background-image: url(../images/icons/new_category.png); }
.Icon.editCategory { background-image: url(../images/icons/edit_category.png); }
.Icon.deleteCategory { background-image: url(../images/icons/delete_category.png); }
.Icon.newFAQ { background-image: url(../images/icons/new_faq.png); }
.Icon.newReply { background-image: url(../images/icons/new_reply.png); }
.Icon.file { background-image: url(../images/icons/file.gif); }
.Icon.refresh { background-image: url(../images/icons/refresh.gif); }
.Icon.note {
font-weight: bold;
font-size: 1em;
background-image: url(../images/icons/note.gif);
}
.Icon.thread {
font-weight: bold;
font-size: 1em;
background-image: url(../images/icons/thread.gif);
}
.Icon.debugLog { background:url(../images/icons/log_debug.gif) 0 2px no-repeat; }
.Icon.alertLog { background:url(../images/icons/log_alert.gif) 0 2px no-repeat; }
.Icon.errorLog { background:url(../images/icons/log_error.gif) 0 2px no-repeat; }
.Icon.form-add { background:url(../images/icons/icon-form-add.png) 0 0 no-repeat; background-size: 16px 16px; }
.Icon.list-add { background:url(../images/icons/icon-list-add.png) 0 0 no-repeat; background-size: 16px 16px; }
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#content {
clear:both;
border:1px solid #aaa;
border-top:none;
border-bottom:3px solid #bbb;
padding:10px 10px 20px 10px;
background:#fff;
}
#content a {
color:#184E81;
}
#footer {
clear:both;
padding:10px;
text-align:center;
font-size:9pt;
}
table { vertical-align:top; }
table.list {
clear:both;
background:#ccc;
margin: 2px 0;
border-bottom: 1px solid #ccc;
font-family:arial, helvetica, sans-serif;
font-size:10pt;
}
table.list caption {
text-align:left;
padding:5px;
background:#929292;
color:#fff;
font-weight:bold;
}
table.list thead th {
background-color:#eee;
color:#000;
text-align:left;
vertical-align:top;
}
table.list th a {
text-decoration:none;
color:#000;
}
table.list thead th a { padding: 3px; display: block; color: #000; background: url('../images/asc_desc.gif') 100% 50% no-repeat; }
table.list thead th a.asc { background: url('../images/asc.gif') 100% 50% no-repeat #cfe6ff; }
table.list thead th a.desc { background: url('../images/desc.gif') 100% 50% no-repeat #cfe6ff; }
table.list tbody td {
background:#fff;
border:1px solid #fff;
padding:1px;
vertical-align:top;
}
table.list tbody td { background: #fff; padding: 1px; padding-left:2px; vertical-align: top; }
table.list tbody tr.odd td { background-color: #f0faff; }
table.list tbody tr:hover td { background: #ffe; }
table.list tbody tr.odd:hover td { background: #ffd; }
/* row highlighting on hover + select */
table.list tbody tr:hover td, table.list tbody tr.highlight td { background: #FFFFDD; }
/* disabled highlighting on nohover */
table.list tbody tr:hover td.nohover, table.list tbody tr.highlight td.nohover {}
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table.list tfoot td {
background:#eee;
padding: 2px;
}
table.list tbody td.webticket, table.list tbody tr.row1 td.webticket {
text-indent:20px;
background:url(../images/icons/ticket_source_web.gif) 0 50% no-repeat #fff;
}
table.list tbody td.emailticket, table.list tbody tr.row1 td.emailticket {
text-indent:20px;
background:url(../images/icons/ticket_source_email.gif) 0 50% no-repeat;
}
table.list tbody td.phoneticket, table.list tbody tr.row1 td.phoneticket {
text-indent:20px;
background:url(../images/icons/ticket_source_phone.gif) 0 50% no-repeat;
}
table.list tbody td.otherticket, table.list tbody tr.row1 td.otherticket {
text-indent:20px;
background:url(../images/icons/ticket_source_other.gif) 0 50% no-repeat;
}
a.refresh {
display:block;
float:right;
width:auto;
height:16px;
line-height:16px;
padding:2px 5px 2px 2px;
background-position:2px 50%;
background-repeat:no-repeat;
padding-left:24px;
margin-left:10px;
margin-bottom: 2px;
border:1px solid #aaa;
background-image:url(../images/icons/refresh.gif);
}
a.edit, a.print {
display:block;
float:right;
width:auto;
height:16px;
line-height:16px;
padding:2px 5px 2px 2px;
background-position:2px 50%;
background-repeat:no-repeat;
padding-left:24px;
margin-left:10px;
border:1px solid #aaa;
background-image:url(../images/icons/edit_ticket.png);
}
a.print {
background-image:url(../images/icons/printer.gif);
}
.btn {
padding:3px 10px;
background:url(../images/btn_bg.png) top left repeat-x #ccc;
border:1px solid #777;
color:#000;
}
.button { padding:1px 5px; margin-right:10px; color:#777; font-weight:bold;}
.btn_sm {
padding:2px 5px;
font-size:9pt;
background:url(../images/btn_sm_bg.png) top left repeat-x #f90;
border:1px solid #777;
color:#fff;
font-weight:bold;
}
.btn:hover, .btn_sm:hover {
background-position: bottom left;
}
.search label {
display:block;
line-height:25px;
height:25px;
}
.search input[type=text] {
height:23px;
line-height:23px;
border:1px solid #aaa;
background:#fff;
padding:2px;
}
.form_table {
margin-top:3px;
border-left:1px solid #ddd;
border-right:1px solid #ddd;
}
.form_table td {
border-bottom:1px solid #ddd;
}
padding-top: 0.4em;
padding-bottom: 0.4em;
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}
.form_table input[type=text], .form_table input[type=password], .form_table textarea {
background:#fff;
border:1px solid #aaa;
}
.form_table input[type=radio], .form_table input[type=checkbox] {
margin-left:0;
padding-left:0;
}
.form_table .required {
font-weight:bold;
}
.form_table em {
font-weight:normal;
color:#666;
}
.error {
color:#f00;
}
.form_table .error input {
border:1px solid #f00;
}
text-align:left;
border:1px solid #ccc;
background:#eee;
padding:0;
padding:5px;
}
div.section-break h3 {
margin: 0;
padding: 0;
margin: -0.3em -0.3em;
.form_table th em:not(:first-child) {
margin-top: 0.6em;
}
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.form_table th em {
display:block;
color:#000;
}
.settings_table {
margin-top:2px;
border-left:1px solid #ddd;
border-right:1px solid #ddd;
}
.settings_table td {
border-bottom:1px solid #ddd;
}
.settings_table input[type=radio], .settings_table input[type=checkbox] {
margin-left:0;
padding-left:0;
}
#content .settings_table th h4 a {
display:block;
color:#fff;
}
.settings_table h4 a span {
font-size:12pt;
line-height:14px;
display:inline-block;
width:14px;
height:14px;
overflow:hidden;
text-align:center;
color:#444;
background:#ccc;
position:relative;
top:2px;
}
h2 {
margin:0;
padding:0;
font-size:12pt;
color:#0A568E;
}
h2 i {
font-size:12px;
top:-2px;
position:relative;
color:#0a0;
}
h2 span { color:#000; }
h3 {
margin:10px 0 0 0;
padding:5px 0;
font-size:10pt;
color:#444;
}
.has_bottom_border {
padding-bottom:5px;
border-bottom:1px solid #ddd;
}
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.ticket_info th {
text-align:left;
}
.ticket_info {
background:#F4FAFF;
}
.right_align { text-align:right; }
h2 .reload {
display:inline-block;
width:16px;
height:16px;
background:url(../images/icons/refresh.gif) top left no-repeat;
outline:none;
text-indent:-9999px;
}
#assigned_message {
margin:10px 0;
padding:5px 5px 5px 30px;
background:url(../images/icons/assigned_ticket.gif) 5px 50% no-repeat #ffd;
border:1px solid #f90;
}
#ticket_actions {
padding:5px;
background:#eee;
border:1px solid #aaa;
border-bottom:none;
margin:0;
}
#threads {
margin:0;
padding:5px 10px 0 10px;
border:1px solid #aaa;
background:#F4FAFF;
height:30px;
}
#threads li {
list-style:none;
margin:0;
padding:0;
display:inline;
}
#threads li a {
display:block;
width:auto;
float:left;
height:30px;
line-height:30px;
border-top:1px solid #F4FAFF;
padding:0 10px 0 32px;
margin-right:10px;
}
#threads li a.active {
height:29px;
background-color:#fff;
border:1px solid #aaa;
border-bottom:none;
border-top:2px solid #ed9100;
font-weight:bold;
}
#toggle_ticket_thread {
background:url(../images/icons/open.gif) 10px 50% no-repeat;
}
#toggle_notes {
background:url(../images/icons/note.gif) 10px 50% no-repeat;
}
#ticket_thread table.message,
#ticket_thread table.response,
#ticket_thread table.note {
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margin-top:10px;
border:1px solid #aaa;
border-bottom:2px solid #aaa;
}
#ticket_notes table {
margin-top:10px;
border:1px solid #ddd;
border-bottom:2px solid #ddd;
}
#ticket_thread table th, #ticket_notes table th {
text-align:left;
border-bottom:1px solid #aaa;
font-size:10pt;
padding:5px;
}
#ticket_notes table th {
text-align:left;
border-bottom:1px solid #ddd;
font-size:10pt;
padding:5px;
background:#F4FAFF;
}
#ticket_notes table th em {
font-weight:normal;
font-size:10pt;
color:#666;
}
#ticket_notes .date {
font-weight:normal;
font-size:10pt;
color:#888;
text-align:right;
padding-right:15px;
}
#ticket_thread table th span {
font-weight:normal;
font-size:10pt;
color:#888;
#ticket_thread > .message th {
#ticket_thread > .response th {
#ticket_thread > .note th {
#ticket_notes table td {
padding:5px;
}
#ticket_notes td {
background:#f9f9f9;
}
#ticket_thread .info, #ticket_notes .info {
padding:5px;
background:#F4FAFF;
height:16px;
line-height:16px;
}
#ticket_notes .info {
background:#f9f9f9;
}
#response_options {
margin-top:30px;
}
#response_options > form {
#response_options ul.tabs {
padding:4px 0 0 190px;
margin:0;
text-align:center;
height:29px;
border-bottom:1px solid #aaa;
background:#eef3f8;
}
#response_options ul.tabs li {
margin:0;
padding:0;
display:inline;
list-style:none;
}
#response_options ul.tabs li a {
width:130px;
font-weight:bold;
padding:5px;
height:18px;
line-height:20px;
color:#444;
display:block;
float:left;
outline:none;
position:relative;
top:0;
background:#fbfbfb;
border:1px solid #eee;
border-bottom:none;
}
#response_options .reply_tab.tell {
color:#a00 !important;
background-image:url(../images/reminder.png);
background-position:12px 50%;
background-repeat:no-repeat;
}
#response_options ul.tabs li a.active {
height:18px;
color:#184E81;
background-color:#f9f9f9;
border:1px solid #aaa;
border-top:2px solid #81a9d7;
border-bottom:none;
}
#response_options > form {
padding:10px 5px;
background:#f9f9f9;
border:1px solid #aaa;
border-top:none;
}
#response_options > table {
#response_options > table td {
vertical-align:top;
}
#response_options textarea {
width:760px !important;
}
#response_options input[type=text], #response_options textarea:not(.richtext) {
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border:1px solid #aaa;
background:#fff;
}
.attachments .uploads div {
display:inline-block;
padding-right:20px;
}
.file {
display:inline-block;
padding-left:20px;
margin-right:20px;
background:url(../images/icons/file.gif) 0 50% no-repeat;
}
.expander {
line-height:14px;
display:inline-block;
width:12px;
height:12px;
overflow:hidden;
text-align:center;
color:#aaa;
position:relative;
}
/** Popup Tool Tips and Content **/
.tip_box {
display:block;
height:30px;
position:absolute;
z-index:1000;
}
.tip_arrow {
display:block;
position:absolute;
top:5px;
.tip_box.right .tip_arrow {
top: 5px;
right: -12px;
left: auto;
}
.flip-x {
-moz-transform: scaleX(-1);
-o-transform: scaleX(-1);
-webkit-transform: scaleX(-1);
transform: scaleX(-1);
filter: FlipH;
-ms-filter: "FlipH";
}
.tip_content {
height:auto !important;
height:20px;
min-height:20px;
border:1px solid #666;
background:#fff;
-moz-border-radius:5px;
-webkit-border-radius:5px;
border-radius:5px;
-moz-box-shadow: 3px 3px 3px #666;
-webkit-box-shadow: 3px 3px 3px #666;
box-shadow: 3px 3px 3px #666;
z-index:500;
position:absolute;
top:0;
left:-1px;
min-width:400px;
line-height: 1.15rem;
}