scp.css

body {
  font-family: "Lato", "Helvetica Neue", arial, helvetica, sans-serif;
  font-weight: 400;
  letter-spacing: 0.15px;
  -webkit-font-smoothing:antialiased;
          font-smoothing:antialiased;
}
body, html {
    background:#eee;
    color:#000;
    font-size:14px;
    margin:0;
    padding:0;
}

.button.link,
a {
    color:#184E81;
    text-decoration:none;
    display: inline-block;
}

a:hover, .button.link:hover {
    text-decoration: underline;
}

#nav a:hover,
#sub_nav a:hover,
a:hover i[class^="icon-"],
.tabs a {
    text-decoration: none;
}

div#header a {
    color:#E65524;
}

.centered {
    text-align:center;
}

.full-width {
    width: 100%;
}
.headline {
    margin-bottom: 15px;
}

.search-input {
    height: 20px;
}

.clear {
    clear:both;
}

.big {
    font-size: 110%;
}

.faded {
    color: #666;
    color: rgba(0,0,0,0.5);
}
.faded b {
    color: #333;
    color: rgba(0,0,0,0.75);
}
.faded strong {
    color: #444;
    color: rgba(0,0,0,0.6);
}
.faded-more {
    color: #aaa;
    color: rgba(0,0,0,0.35);
}
time[title]:hover {
    text-decoration: underline;
}
a time.relative {
    color: initial;
}

.small[class^="icon-"],
.small[class*=" icon-"] {
    vertical-align: baseline;
    padding-left: 2px;
    font-size: 80%;
}

.strike { text-decoration:line-through; color:red; }

.canned_attachments label, .canned_attachments span .uploads label { padding:3px; padding-right:10px; }
.canned_attachments label { padding-right:3px; }


#breadcrumbs {
    color: #333;
    margin-bottom: 15px;
    background-color:#F4FAFF;
    padding:8px;
}

#breadcrumbs a {
    color: #555;
}

.banner { margin: 0; padding: 5px 5px 11px; margin-bottom: 10px; color: #444; border: 1px solid #444;  background-color: #ddd; border-radius: 4px; }

#msg_info,
.info-banner { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1;  background-color: #d9edf7; }

#msg_notice,
.success-banner,
.notice-banner { margin: 0; padding: 5px 10px 5px 36px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }

#msg_warning,
.warning-banner { margin: 0; padding: 5px 10px 5px 36px; margin-bottom: 10px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }

#msg_error,
.error-banner { margin: 0; padding: 5px 10px 5px 36px; margin-bottom: 10px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }

#notice_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }

#warning_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }

#error_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }


#container {
    width:960px;
    margin:0 auto 20px auto;
}

#header {
    height:76px;
    border-left:1px solid #aaa;
    border-right:1px solid #aaa;
    background-color: rgb(248,248,248);
    box-shadow: inset 0 -10px 8px -5px rgba(0,0,0,0.1);
}

#logo {
    display:block;
    text-decoration:none;
    outline:none;
    height: 64px;
    max-width: 400px;
    padding: 5px 0 7px 5px;
}
#logo img {
    max-height: 66px;
    max-width: 300px;
    height: auto;
    width: auto;
    vertical-align: middle;
    outline: none;
    border: none;
}
.valign-helper {
    height: 100%;
    display: inline-block;
    vertical-align: middle;
}

#header p {
    display:block;
    width:auto;
    max-width:630px;
    margin:10px;
    background:#eee;
    border:1px solid #ccc;
    padding:8px;
    text-align:center;
}

#nav, #sub_nav {
    clear:both;
    margin:0;
    padding:0 20px;
    height:26px;
    line-height:26px;
    border-left:1px solid #aaa;
    border-right:1px solid #aaa;
    white-space: nowrap;
}

#nav .active, #sub_nav li {
    padding:0;
    list-style:none;
    display:inline;
}

#nav {
    background:#eee;
    padding-top:4px;
    z-index:200;
    border-top:1px solid #ddd;
    border-bottom:1px solid #c5d9ec;
}

#nav .active, #nav .inactive {
    display:inline-block;
    min-width:95px;
    width: auto;
    padding-left: 10px;
    padding-right: 10px;
    height:26px;
    color:#555;
    text-align:center;
    position:relative;

    border-radius:5px 5px 0 0;
    border-style: solid;
    border-width: 1px 1px 0;
    border-color: transparent;
}

#nav .inactive a {
    color:#555;
    display:block;
}

#nav .active a {
    color:#004a80;
    font-weight:bold;
}

#nav > li + li {
    margin-left: 8px;
}

#nav li.active, #nav li.inactive:hover {
    box-shadow: 4px -3px 6px -3px rgba(0,0,0,0.3);
    border-color: #c5d9ec;
}
#nav li.active {
    background-color: #f7f7f7;
}
#nav li.inactive:hover {
    background-color: #fbfbfb;
}

#nav li.inactive > ul {
    width:230px;
    background:#fbfbfb;
    margin:0;
    padding:5px 0;
    position:absolute;
    left: -1px;
    z-index:500;
    border-bottom:1px solid #ccc;
    border-left:1px solid #ccc;
    border-right:1px solid #ccc;
    border-radius: 0 0 5px 5px;
    display:block;
    -moz-box-shadow: 3px 3px 3px #ccc;
    -webkit-box-shadow: 3px 3px 3px #ccc;
    box-shadow: 3px 3px 3px #ccc;
    box-shadow: 3px 3px 3px rgba(0, 0, 0, 0.25);

    visibility: hidden;
    opacity: 0;
    transition: visibility 0s linear, opacity 0.1s linear;
}

#nav .inactive li {
    display:block;
    margin:0;
    padding:0;
    list-style:none;
    text-align:left;
}

#nav li.inactive:hover > ul {
    visibility: visible;
    opacity: 1;
    transition-delay: 0.25s;
}

.ieshadow {
    width:230px;
    background:#000;
    filter: progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.30);
    -ms-filter: "progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.30)";
    zoom: 1;
    z-index:300;
    position:absolute;
    top:24px;
    left:0;
}

#nav .inactive li a {
    background-position: 10px 50%;
    background-repeat: no-repeat;
    padding: 0 10px 0 34px;
}

#nav .inactive li a:hover {
    color:#E65524;
    background-color: #fbfbfb;
    background-color: rgba(0,0,0,0.05);
}

#sub_nav {
    background:#f7f7f7;
    border-bottom:1px solid #bebebe;
    padding: 2px 20px;
}

#sub_nav a {
    display:inline-block;
    padding:0 10px 0 21px;
    background-position:0 50%;
    background-repeat:no-repeat;
    color:#000;
}
#sub_nav li + li > a {
    margin-left:10px;
}

#sub_nav a:hover {
    color:#E65524;
}

#sub_nav a.active {
    font-weight:bold;
}

#sub_nav .open     { background-image:url(../images/icons/open.gif) }
#sub_nav .answered { background-image:url(../images/icons/answered.gif) }
#sub_nav .mine     { background-image:url(../images/icons/mine.gif) }
#sub_nav .closed   { background-image:url(../images/icons/closed.gif) }
#sub_nav .new      { background-image:url(../images/icons/new.gif) }

a.test  { background-image:url(../images/icons/open.gif) }

a.Ticket { background:url(../images/icons/open_tickets.gif) }
a.assignedTickets { background:url(../images/icons/assigned_tickets.gif) }
a.overdueTickets { background:url(../images/icons/overdue_tickets.gif) }
a.answeredTickets { background:url(../images/icons/answered_tickets.gif) }
a.closedTickets { background:url(../images/icons/closed_tickets.gif) }
a.newTicket { background:url(../images/icons/new_ticket.gif) }

a.premade { background:url(../images/icons/premade_reply.gif) }
a.newPremade { background:url(../images/icons/new_premade_reply.gif) }

a.kb { background:url(../images/icons/kb.gif) }
a.faq-categories { background:url(../images/icons/faq-categories.gif) }
a.canned { background:url(../images/icons/canned.gif) }

a.staff { background:url(../images/icons/list_groups.gif) }
a.user { background:url(../images/icons/list_users.gif) }
a.userPref { background:url(../images/icons/user_preferences.gif) }
a.userPasswd { background:url(../images/icons/change_password.gif) }

a.preferences { background:url(../images/icons/settings.gif) }
a.api { background:url(../images/icons/api.png) }
a.newapi { background:url(../images/icons/new_api.png) }

a.ticket-settings { background:url(../images/icons/ticket-settings.gif) }
a.email-settings { background:url(../images/icons/email-settings.gif) }
a.kb-settings { background:url(../images/icons/kb-settings.gif) }
a.alert-settings { background:url(../images/icons/alert-settings.gif) }
a.email-autoresponders { background:url(../images/icons/email-autoresponders.gif) }


a.sla { background:url(../images/icons/slas.png) }
a.newsla { background:url(../images/icons/new_sla.png) }

a.logs { background:url(../images/icons/logs.gif) }

a.emails { background:url(../images/icons/emails.png) }
a.newEmail { background:url(../images/icons/new_email.png) }

a.emailTemplates { background:url(../images/icons/email_templates.png) }
a.newEmailTemplate { background:url(../images/icons/new_email_template.png) }

a.emailFilters { background:url(../images/icons/email_filters.png) }
a.ticketFilters { background:url(../images/icons/ticket_filters.png) }
a.newTicketFilter { background:url(../images/icons/new_ticket_filter.png) }

a.emailSettings { background:url(../images/icons/emails.png) }
a.emailDiagnostic { background:url(../images/icons/email_diagnostic.gif) }
a.banList { background:url(../images/icons/ban_list.gif) }

a.users { background:url(../images/icons/list_users.gif) }
a.newuser { background:url(../images/icons/new_user.gif) }
a.groups { background:url(../images/icons/list_groups.gif) }
a.teams { background:url(../images/icons/teams.gif) }
a.newgroup { background:url(../images/icons/new_group.gif) }

a.helpTopics { background:url(../images/icons/help_topics.png) }
a.newHelpTopic { background:url(../images/icons/new_help_topic.png) }

a.departments { background:url(../images/icons/list_departments.gif) }
a.newDepartment { background:url(../images/icons/new_department.gif) }


a.pages { background:url(../images/icons/pages.gif) }
a.newPage { background:url(../images/icons/new_page.gif) }

a.forms { background:url(../images/icons/icon-form.png); background-size: 16px 16px; }
a.lists { background:url(../images/icons/icon-list.png); background-size: 16px 16px; }

/* Generic CSS based Icons. use=> <tag class="Icon iconname">text</tag> */

.Icon {
    width: auto;
    padding-left:20px;
    background-position: left center;
    background-repeat: no-repeat;
    min-height: 16px;
    display: inline-block;
    vertical-align: middle;
}


a.Icon {  background-repeat: no-repeat;}


a.Icon:hover {
    text-decoration: underline;
}


.Icon.newstaff { background:url(../images/icons/new_user.gif) 0 0 no-repeat; }
.Icon.newteam { background:url(../images/icons/new_team.gif) 0 0 no-repeat; }

.Icon.Ticket { background:url(../images/icons/ticket.gif) 0 2px no-repeat; }
.Icon.webTicket { background:url(../images/icons/ticket_source_web.gif) 0 0 no-repeat; }
.Icon.emailTicket { background:url(../images/icons/ticket_source_email.gif) 0 0 no-repeat; }
.Icon.phoneTicket { background:url(../images/icons/ticket_source_phone.gif) 0 0 no-repeat; }
.Icon.apiTicket { background:url(../images/icons/ticket_source_other.gif) 0 0 no-repeat; }
.Icon.otherTicket { background:url(../images/icons/ticket_source_other.gif) 0 0 no-repeat; }
.Icon.overdueTicket { background:url(../images/icons/overdue_ticket.gif) 0 0 no-repeat; }
.Icon.assignedTicket { background:url(../images/icons/assigned_ticket.gif) 0 0 no-repeat; }
.Icon.lockedTicket { background:url(../images/icons/locked_ticket.gif) 0 0 no-repeat; }
.Icon.editTicket { background-image: url(../images/icons/edit_ticket.png); }

.Icon.newCategory { background-image: url(../images/icons/new_category.png); }
.Icon.editCategory { background-image: url(../images/icons/edit_category.png); }
.Icon.deleteCategory { background-image: url(../images/icons/delete_category.png); }
.Icon.newFAQ { background-image: url(../images/icons/new_faq.png); }
.Icon.newReply { background-image: url(../images/icons/new_reply.png); }

.Icon.file { background-image: url(../images/icons/file.gif); }
.Icon.refresh { background-image: url(../images/icons/refresh.gif); }
.Icon.note {
    font-weight: bold;
    font-size: 1em;
    background-image: url(../images/icons/note.gif);
}

.Icon.thread {
    font-weight: bold;
    font-size: 1em;
    background-image: url(../images/icons/thread.gif);
}


.Icon.debugLog { background:url(../images/icons/log_debug.gif) 0 2px no-repeat; }
.Icon.alertLog { background:url(../images/icons/log_alert.gif) 0 2px no-repeat; }
.Icon.errorLog { background:url(../images/icons/log_error.gif) 0 2px no-repeat; }

.Icon.form-add { background:url(../images/icons/icon-form-add.png) 0 0 no-repeat; background-size: 16px 16px; }
.Icon.list-add { background:url(../images/icons/icon-list-add.png) 0 0 no-repeat; background-size: 16px 16px; }


#content {
    clear:both;
    border:1px solid #aaa;
    border-top:none;
    border-bottom:3px solid #bbb;
    padding:10px 10px 20px 10px;
    background:#fff;
}

a {
    color:#184E81;
}

#footer {
    clear:both;
    padding:10px;
    text-align:center;
    font-size:0.9em;
}
table.dashboard-stats {
    text-align:right;
    border-bottom: 2px solid #ddd;
}
table.dashboard-stats tbody:first-child th {
    border-bottom:1px dashed #ddd;
    padding:0 4px 8px;
}
table.dashboard-stats tbody:nth-child(2) tr:nth-child(odd) {
    background-color:#f0faff;
}

table.dashboard-stats tbody:nth-child(2) th {
    padding:5px 8px;
    border-right: 1px solid #ccc;
    color:#999;
}
table.dashboard-stats tbody:nth-child(2) td {
    padding:5px 4px;
    border-right: 1px solid #ccc;
}
table.dashboard-stats tbody:nth-child(2) tr:hover {
    background-color:#FFFFDD;
}
table.dashboard-stats tbody:nth-child(2) tr:hover th {
    color:#000;
}

table { vertical-align:top; }

table.list {
    clear:both;
    background:#ccc;
    margin: 2px 0;
    border-bottom: 1px solid #ccc;
}

table.list caption {
    text-align:left;
    padding:5px;
    background:#929292;
    color:#fff;
    font-weight:bold;
}

table.list thead th {
    background-color:#eee;
    color:#000;
    text-align:left;
    vertical-align:top;
    padding: 4px 5px;
}

table.list th a {
    text-decoration:none;
    color:#000;
    margin: -4px -5px;
    padding: 4px 5px;
}

table.list thead th a { padding-right: 15px; display: block; white-space: nowrap; color: #000; background: url('../images/asc_desc.gif') 100% 50% no-repeat; }

table.list thead th a.asc { background: url('../images/asc.gif') 100% 50% no-repeat #cfe6ff; }
table.list thead th a.desc { background: url('../images/desc.gif') 100% 50% no-repeat #cfe6ff; }
table.list tbody td {
    background:#fff;
    border:1px solid #fff;
    padding:1px;
    vertical-align:top;
}

table.list tbody td { background: #fff; padding: 4px 3px; vertical-align: top; }
table.list tbody tr:nth-child(2n+1) td { background-color: #f0faff; }
table.list tbody tr:hover td { background: #ffe; }
table.list tbody tr:nth-child(2n+1):hover td { background: #ffd; }
/* row highlighting on hover + select */
table.list tbody tr:hover td, table.list tbody tr.highlight td {  background: #FFFFDD; }
/* disabled highlighting on nohover */
table.list tbody tr:hover td.nohover, table.list tbody tr.highlight td.nohover {}


table tfoot td {
    background:#eee;
    padding: 1px;
}

table.list tfoot td {
    padding: 2px;
}

table.list tbody td.webticket, table.list tbody tr.row1 td.webticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_web.gif) 0 50% no-repeat #fff;
}

table.list tbody td.emailticket, table.list tbody tr.row1 td.emailticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_email.gif) 0 50% no-repeat;
}

table.list tbody td.phoneticket, table.list tbody tr.row1 td.phoneticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_phone.gif) 0 50% no-repeat;
}

table.list tbody td.otherticket, table.list tbody tr.row1 td.otherticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_other.gif) 0 50% no-repeat;
}

a.refresh {
    display:block;
    float:right;
    width:auto;
    height:16px;
    line-height:16px;
    padding:2px 5px 2px 2px;
    background-position:2px 50%;
    background-repeat:no-repeat;
    padding-left:24px;
    margin-left:10px;
    margin-bottom: 2px;
    border:1px solid #aaa;
    background-image:url(../images/icons/refresh.gif);
}

a.edit, a.print {
    display:block;
    float:right;
    width:auto;
    height:16px;
    line-height:16px;
    padding:2px 5px 2px 2px;
    background-position:2px 50%;
    background-repeat:no-repeat;
    padding-left:24px;
    margin-left:10px;
    border:1px solid #aaa;
    background-image:url(../images/icons/edit_ticket.png);
}

a.print {
    background-image:url(../images/icons/printer.gif);
}

.btn_sm {
    padding:2px 5px;
    font-size:0.9em;
    background:url(../images/btn_sm_bg.png) top left repeat-x #f90;
    border:1px solid #777;
    color:#fff;
    font-weight:bold;
}

.search label {
    display:block;
    line-height:25px;
    height:25px;
}

input[type=search] {
    font-size: 16px;
}
.search input[type=search],
.search input[type=text] {
    height:23px;
    line-height:23px;
    border:1px solid #aaa;
    background:#fff;
    padding:2px;
}

.table {
    width: 100%;
    border-collapse: collapse;
    margin-top:3px;
}

.table tr.header td,
.table tr.header th,
.table > thead th {
    font-weight: 400;
    font-size: 1.3em;
    text-align: left;
    min-height: 24px;
}
.table tbody:not(:first-child) th {
  padding-top: 1.4em;
}

.table tr:not(:last-child):not(.header) {
    border-bottom:1px dotted #ddd;
}
.table tr.header {
    border-bottom: 1px dotted #777;
}
.table td:not(:empty) {
    padding: 5px;
}
.table.two-column tbody tr td:first-child {
    width: 25%;
}
.table > tbody > tr.header + tr td {
  padding-top: 10px;
}
.table td .pull-right {
  margin-right: 15px;
}

.form_table {
    margin-top:3px;
    border-left:1px solid #ddd;
    border-right:1px solid #ddd;
}

.form_table td {
    border-bottom:1px solid #ddd;
    padding: 4px;
}
.form_table td:not(:empty) {
    height: 20px;
}

table.fixed {
    table-layout: fixed;
    width: 100%;
}
table.fixed > thead > tr > th:not([width]),
table.fixed > thead > tr > td:not([width]),
table.fixed > tbody > tr > td:not([width]),
table.fixed > tr > td:not([width]) {
    width: 180px;
}
table.fixed > thead > tr > th + th:not([width]),
table.fixed > thead > tr > td + td:not([width]),
table.fixed > tbody > tr > td + td:not([width]),
table.fixed > tr > td + td:not([width]) {
    width: auto;
}

td.multi-line {
    vertical-align:top;
    padding-top: 0.4em;
    padding-bottom: 0.4em;
}

.form_table input[type=text], .form_table input[type=password], .form_table textarea {
    background:#fff;
    border:1px solid #aaa;
}

.form_table input[type=radio], .form_table input[type=checkbox] {
    margin-left:0;
    padding-left:0;
}

.form_table .required {
    font-weight:bold;
}

.form_table em {
    font-weight:400;
    color:#666;
}

.error {
    color:#f00;
}

.form_table .error input {
    border:1px solid #f00;
}

.form_table th, div.section-break {
    text-align:left;
    border:1px solid #ccc;
    background:#eee;
    padding:0;
    padding:5px;
}

div.section-break h3 {
    margin: 0;
    padding: 0;
}

.form_table th h4 {
    margin: -0.3em -0.3em;
    color:#fff;
    background:#929292;
    padding: 0.3em;
}

.form_table th em:not(:first-child) {
    margin-top: 0.6em;
}
.form_table th em {
    display:block;
    color:#000;
}

.settings_table {
    margin-top:2px;
    border-left:1px solid #ddd;
    border-right:1px solid #ddd;
}

.settings_table td {
    border-bottom:1px solid #ddd;
}

.settings_table input[type=radio], .settings_table input[type=checkbox] {
    margin-left:0;
    padding-left:0;
}

#content .settings_table th h4 a {
    display:block;
    color:#fff;
}

.settings_table h4 a span {
    font-size:1.2em;
    line-height:1.15em;
    display:inline-block;
    width:14px;
    height:14px;
    overflow:hidden;
    text-align:center;
    color:#444;
    background:#ccc;
    position:relative;
    top:2px;
}

h2 {
    margin:0 0 0.7em;
    padding:0;
    font-size:1.4em;
    color:#0A568E;
}

h2 i {
    font-size:12px;
    top:-2px;
    position:relative;
    color:#0a0;
}

h2 small {
    font-size:.8em;
}
/*h2 span { color:#000; }*/

h3 {
    margin:10px 0 0 0;
    padding:5px 0;
    color:#444;
}

.has_bottom_border {
    padding-bottom:5px;
    border-bottom:1px solid #ddd;
}

.ticket_info th {
    text-align:left;
}

.ticket_info {
    background:#F4FAFF;
}

.right_align { text-align:right; }

h2 .reload {
    display:inline-block;
    width:16px;
    height:16px;
    background:url(../images/icons/refresh.gif) top left no-repeat;
    outline:none;
    text-indent:-9999px;
}

#assigned_message {
    margin:10px 0;
    padding:5px 5px 5px 30px;
    background:url(../images/icons/assigned_ticket.gif) 5px 50% no-repeat #ffd;
    border:1px solid #f90;
}

#ticket_actions {
    padding:5px;
    background:#eee;
    border:1px solid #aaa;
    border-bottom:none;
    margin:0;
}
.thread-entry {
    margin-bottom: 15px;
    z-index: 0;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
.thread-entry.avatar {
    margin-left: 60px;
}
.thread-entry.message.avatar {
    margin-right: 60px;
    margin-left: 0;
}
.thread-entry > .avatar {
    margin-left: -60px;
    display:inline-block;
    width:48px;
    height:auto;
}
.avatar {
    border-radius: 12%;
}
.thread-entry.message > .avatar {
    margin-left: initial;
    margin-right: -60px;
}
img.avatar {
    border-radius: inherit;
}
.avatar > img.avatar {
    width: 100%;
    height: 100%;
}
.thread-entry .header {
    padding: 8px 0.9em;
    border: 1px solid #ccc;
    border-color: rgba(0,0,0,0.2);
    border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #9cadcc;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
    position: relative;
}

.thread-entry.message .header {
    background:#C3D9FF;
}
.thread-entry.avatar.message .header:after {
    border-left: 7px solid #C3D9FF;
    margin-right: 1px;
}

.thread-entry.response .header {
    background:#FFE0B3;
}
.thread-entry.avatar.response .header:before,
.thread-entry.avatar.note .header:before {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.note:not(.avatar) .header {
    background-color: #f4f4f4;
}
.thread-entry.avatar.response .header:before {
    border-right-color: #ccb3af;
}
.thread-entry.avatar.note .header:before {
    border-right-color: #ccccb0;
}
.thread-entry.avatar.response .header:after,
.thread-entry.avatar.note .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #FFE0B3;
    margin-left: 1px;
}

.thread-entry.note .header {
    background:#FFE;
}
.thread-entry.avatar.note .header:after {